While doctor Roddy-Maisonville is a sweet spirited and skilled professional, the office staff…read moreleaves so much to be desired it's not worth going. I have been accused of showing up for an appointment I didn't have - only for them to eventually admit they got a new scheduling system and perhaps my appointment got lost. Most recently, the assistant was so rough with my child she actually said, "If he doesn't hold still I'm going to poke him in the eye." Needless to say we will never go back and she most definitely was not allowed near my son again.

My son was referred to Knoxville Pediatric Ophthalmology for an intermittent lazy eye. After…read morereceiving inaccurate results from a non-pediatric optometrist a few months ago, my husband and I were skeptical about effectively diagnosing vision issues in a 3 year old. We were amazed by the methods employed by the Orthoptist. She was so good with him, and communicated on a level such that he could provide the necessary diagnostic information. After the vision testing, we met with one of the Ophthalmologists, Dr. Gitschlag. He explained everything thoroughly, gave detailed instructions, and provided the answers to questions we didn't even know to ask. We left the appointment totally at ease, and could not be happier with the care our son received at this practice.

Wonderful eye doctor!! Been w/ her for several years!! Very knowledgeable!! And, their office takes…read moreCare Credit!!

I have been a patient of this optometrist (located inside Eyeglass World) for a few years now. I…read morechose her because this office has a computerized device that eliminates (for most people) the need for dilating the eyes. I hate getting my eyes dilated! So, this is a big deal for me. I had almost no wait time and Dr. Barton's office is great with the insurance billing. I just paid the co-pay and there was not hassles. Also, the doctor told me to call within 30 days if my prescription did not seem right for some reason. By contrast, since it is closer to my house, I once tried the optometrist at Costco (they also had the computerized device) and it was a bad experience. So, I plan to continue with Dr. Barton.

I received excellent care. The specialty glasses I ordered…read morewere too heavy for my nose and I was able to exchange to another pair.

First, I have had a hard time finding a good eye doctor. Everything about this experience was…read moreawesome and they were in network! Win / Win!

My attempt to become a new patient at this practice began with a three-way call to verify…read moreinsurance. During this call, an office staff member (Julie, I believe, but not sure) exhibited an astonishing level of rudeness and disrespect towards the insurance representative, who was simply trying to confirm my coverage. I've never encountered such arrogance from a healthcare provider's office staff, especially when dealing with a potential new patient. While I've since learned my insurance is accepted, the experience was so off-putting that I will not be seeking care there. It's a shame that Dr. Miller, who I'm sure is an excellent doctor, has staff members who create such a poor first impression.

I've been a patient of Dr. Miller's since he worked at LensCrafters, he's an excellent optometrist,…read moreand I have nothing but the highest regard for him. My issue is with the optician who assisted me with my glasses. After I picked out my new frames, I mentioned that my old ones kept falling down my nose, and she offered to adjust them. When she handed them back, I was having trouble seeing out of them, but I thought the lenses were smudged, and since it was getting late, and my mother was driving, I figured I'd clean them when I got home. When I arrived at my house, I got a lens wipe and attempted to clean them, but I still couldn't see, so I held my glasses up to the light and I saw that the tops of the lenses looked like they'd been fractured, and there were wavy lines on the center section of the lenses. I also noticed some small gouges on the top left side of the frame. The office was already closed, so I couldn't go back that day, or leave a message, so I thought I would go the next morning. I survived a massive brain tumor, and one of the side effects is that I'm very prone to migraines. The visual disturbance caused by my damaged lenses caused a severe migraine the next morning, so my mother offered to take my glasses in for me. When she took them in, the optician denied that she'd done anything wrong. My mother asked her if she could explain why I could see perfectly well through the lenses before she adjusted my glasses, and couldn't after she did. She insisted that she hadn't done anything wrong. When my mother asked her if one of the same-day labs could make my lenses for me, she said that she didn't think so because of my prescription. She didn't offer the slightest bit of assistance, and when my mother told her about my migraines, and that I couldn't write, which is what I do, I couldn't read, and I wouldn't be able to drive, her response was, "I don't know what to tell you." My mother asked her to call and rush the order, which she did not do, since I picked up the glasses seven business days later. My mother left Miller Eye Care and went to one of the same-day optical stores. The associate there took one look at my glasses and said, "She didn't pop the lenses out before she adjusted the frames, and the heat caused the coating on the glasses to ripple," and when my mother asked her if they could make lenses for my old frames, she said, "They'll be ready by two." If my mother had listened to that optician at Miller Eye care, I'd have spent nine days in bed, in the dark trying to avoid debilitating migraines while waiting for my new glasses to arrive. What's worse, when I went in to pick up my new glasses and they didn't fit correctly, she said she would adjust them, but I told her I would take them elsewhere to have them adjusted because she damaged my lenses, and she said in a sing-song voice, "I did not!" I said, "You exposed the lenses to heat and it rippled the coating!" and she sang "If you say so!" As much as I trust Dr. Miller, his optician refuses to take responsibility for her actions, so I won't be back, and when I told her so, she sang "Okay!" and wished me a Merry Christmas when as I walked out the door. If the optician had admitted that she made a mistake, if she had tried at all to help, I wouldn't have been as angry, even though it cost me to have new lenses made for my old frames, but because of her ineptitude and rudeness, Dr. Miller lost TWO of his long-time patients, because my mother will not be returning, either. All actions have consequences, and I sincerely hope she learns that lesson before she causes any more damage to Dr. Miller's practice.

The highest level of competency, service, and professionalism I have experienced. As a 66 year old…read morediscerning guy I have been around for a while and have many experiences. I had an accident and my glasses fell into pieces. I desperately needed a thorough examination. I also had great difficulty seeing without my glasses. This office worked me in immediately. In addition to a thorough exam they did something above and beyond all what might be expected. They took my lenses, and fit them into frames to use immediately to until my new glasses arrived. This helped greatly with my quality of life, even though my old lenses are greatly scratched from the accident I can now see and read. I highly recommend Dr. Rhyne and his skilled team.

Be warned: Dr. Rhyne doesn't listen to his patients when they complain of an issue with their…read moreprescription. If Dr Rhyne thinks you have the right prescription, there is *nothing* you can say to convince him otherwise. If he thinks you need Prism lenses and you don't like them, be prepared to argue with him over it for 15+ minutes to get him to begrudgingly update the prescription. And if you're still not happy after the change? You can forget about getting your money back. They will not update or recheck the prescription if they think it is correct, no matter how much you protest. BONUS: After I called to work out an issue, I was eventually told that they cannot help me and to go somewhere else and hung up. I did not get a response back to further calls. DO NOT GO TO THIS DOCTOR.

Excellent care and service. Been going for 4 years with needing 2 different scripts, one reading…read moreand one further out for music every time. They are a busy office but worth waiting for an appointment, and I plan ahead anyway. Dr Kevin Mysliwiec has also always taken the time to answer questions about what was happening with my vision. I appreciate that kind of care.

This is the worst place to go get anything eye related. First of all it took 3 1/2 weeks to get one…read morepair of glasses when they said it would be a week. Then it's been a month and we've still not received our second pair because they close at 4:30 on Friday and we get here at 4:10 and they closed already. After we told them we'd be in to get them. I forgot to mention their computer has issues so make sure your paying the right amount. We'll take our business elsewhere. The only reason my wife insist on coming here is because this is her childhood eye doctor. Never again.

Dr. Let is very thorough, friendly and courteous, yet wastes no time! Our previous ophthalmologists…read morewere a group and there was so much waiting. I liked getting in and out quickly! The staff is also very pleasant. We are very happy to have found this great doctor!

I'll save you the details but if you're 'not from here' (per the 'doctor') stay far away. If you…read morecare about your or your child's eye care stay away. The 'doctor' is 'about to have a birthday and doesn't give a shit anymore'. The 'doctor'' will hang up on you after saying this and act surprised when you show up wanting an explanation for his ignorant behavior. The 'doctor' is a raging narcissist and refuses to ensure the products he sells you are not faulty. The eyeglass tech or whatever they're called will manhandle your glasses while 'adjusting' making them so warped when you try to take them to another facility to have them adjusted correctly they will refuse to touch them for fear of the structural integrity of the frames after being destroyed. The tech is a liar and they will both blame your teenager for the warped frames even though she's only been able to wear them less than an hour since having them. The 'doctor' will proceed to call the cops on you when you demand to see your child's file to ensure new frames were ordered (tech agrees to order new when we had to take them back in after another place wouldn't touch them). The tech will produce a quickly made invoice to attempt to convince you he actually ordered new frames and they were somehow shipped overnight when the last frames and lenses took almost 10 business days. The office staff is rude and just as incompetent as the person calling themself a doctor. I waited around for the police to arrive but they never showed so left after about 15minutes. I never raised my voice and all could have been handled by replacing the lenses but without even touching the glasses the 'doctor' said they were fine. I'm just expected to accept his insurance fraud and borderline malpractice? Let me learn the lesson for you - Please please please find ANYWHERE else. The mental instability of the entire place should concern anyone.

THE nicest doctors I've ever been to. So helpful and great for myself and my kids. Appointments are…read morealways quick and easy.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.