My second review for Staton optical. I went back for 2 new pairs. Ms Jamie helped me this time, really knows her stuff. The group of women have such a great working relationship! Great selection of frames, quality lenses, great customer service and clean relaxed environment. Competitive pricing, l highly recommend. read more

Yes love them I have been going down to a long time because they always help me find the best price for what I can afford. read more

Stanton Optical - Eyewear & Opticians Near Me - Farragut, Tennessee

The customer service was Awful.I was talking to one of their representatives on Chapman Highway and she was telling me I need to bring my Prada frames in that I bought to them, I told her I left my frames with them and as I was asking her to go look to make sure they Still had them, she hung up in my face.I would never recommend them and they have lost a customer for life.. I'll go somewhere else and pay way more just for the customer service experience.. read more

I've visited this store several times and the staff is always helpful, courteous and knowledgeable. I've even gone in for an eyeglass adjustment and treated with kindness. read more

I wandered in desperately in need of help to repair my glasses as I was traveling through, Jamie stepped up, didn't hesitate and save the day. If she's any reflection on the rest of the store, I highly recommend coming to this location A+ plus. read more

Stanton Optical - Store front - Eyewear & Opticians Near Me - Farragut, Tennessee

The customer service is great! However, they lead u believe that you actually see a dr. A "virtual dr" is what they call a person sitting in a cubical in, god knows what country that after seeing several times still can't get my prescription right!!! I had to have my real eye dr from out of stat call with my prescription just so I could see after a month of fighting with them. NEVER AGAIN WILL I GO HERE! Never once did I see a real dr!! And I still can't see! Well sent an email with the store and everything they asked for and guess what?? That's right, as usual, they have done nothing!! NOTHING!! read more

Very professional i was impressed with the detail of the optical exam for a telemed MD. William answered all my questions i am very happy with the servicesand products. read more

I went in to Stanton Optical on Campbell state Road to order contact lenses today. The woman who helped me was super helpful with a calming yet business demeanor. i genuinely felt like she cared about the issues I mentioned and she worked with me to settle it and therefore made my visit quick and relaxing. read more

I had an appointment today at 1:05 pm. When I arrived to the Farragut location, there was a hand written sign on the door saying this location is closed today. No one contacted me to let me know they were closed and/or to reschedule the appointment. What a waste of my time and gas. I'll never spend a dime at Stanton Optical due to their bad customer service. read more

Needed repairs done to a couple sets of frames. I showed up just after opening and was actually surprised at their selection compared to their other store across town. Loved the layout of the store, very open. My repairs were completed fast and efficiently. I will always recommend Stanton Optical. read more

Excellent care done by Erin. Also all around awesome service. I highly recommend them! Now 8 months later I'm updating this review!! We will not be returning to do business with this specific location: can't call when glasses are ready to be picked up and constantly calling them to see where the glasses are to be put on hold then hung up on! read more

Friendly and prompt service. We made appointments and that definitely helps with the wait time.

Amanda was great with helping me with my contacts all employee were super nice definitely recommend Stanton to anyone!

I have been going to this location for 4 years. I have never had an issue with any part of my exchange, service for money. The customer service is exceptional. Speedy. And friendly. Three customers and one employee. Pleasant experience. Will come back! read more

Just got my eye glasses from Stanton Optical Farragut and they were awesome. Customer Service was great!!!!

The Stanton Optical store located in Farragut, has the best staff I've encountered in a long time. As soon as we entered the store, the staff greeted us and we didn't have to wait. The eye exam and process took time, but with every great thing- takes time. Please acknowledge the great staff members you have with your company. These days they are rare and I appreciate your store at Farragut so much! read more

I got tested for glasses with a Moderator from Florida and It was like a doctor was in the room. They said my glasses would come in 1-2 weeks they came in less than 1!!! read more

Terrible customer service. I went 3 times to get my glasses and they were closed for technical difficulties or they had changed their hours. I even called before I drove over there to make sure their hours had not changed. They told me they were open till 6. I took off of work an hour early because It takes me 40 minutes to get there!!! When I called the customer service line they didn't even know what was going on! They were sure quick to take my money but I never got a phone call/email/text telling me they were going to be closed. I will not recommend or be back. Ridiculous read more

Very friendly professional atmosphere!! Amanda and Erin were very helpful. Excellent customer service. I will definetly continue being a customer!! read more

This was THE WORST DR. I have ever seen! He was rude, very unfriendly, and was a smart A** to me. I should have walked out the door!! I need glasses and stayed, bad choice on my part. Please people choose another place to spend your hard working $$. I will never go back there and I will complain to management today... read more

Really nice people, clean place, but truly a bait and switch advertising campaign. The two pairs for $65 only applies to frames for $59, so one would assume if you upgrade to the $69 frames, you'd pay $10 more (or $20 for two pairs)... That is not the case, you'll pay $300+ unless you select the $59 frames. Only Sue Heck would buy the two or three frames offered for $59... Trust me. Check out some of the more honest places: Target Optical, Costco, etc. read more

I arrived for my a 3:05 appointment at 2:50. Upon arriving in the store and notifying the front staff person that I was there for an eye exam, I was told to go to the back and wait. There is a small waiting room and there were three people sitting waiting and sitting in close proximity (the size of the room doesn't allow distancing), one with his mask below his nose. There is no receptionist and the person in front never came back to see if I had been checked-in. After waiting just outside this area for ten minutes, someone came out of an exam room with a patient, walked him to the eye glass sales section and was headed back to an exam room. I mentioned that I was there for an appointment and asked if I should check in and how long it would be. I'm not sure he would have asked why I was there if I didn't stop him. He indicated that it would be over an hour. Given they schedule appointments every 15-20 minutes (check their online scheduling tool), I didn't expect the wait to be over and hour, and it may have been much longer. I also did not expect the small seating area for customers, especially in this environment. So, disappointing to say the least, I really need a new pair of glasses. read more

Very upset with the service and all around experience. You do NOT SEE a real live doctor for an exam and my glasses were not ready on time. Also their invoicing/receipt is very disingenuous. No reflection of my insurance but I did receive "managers discount". On top of that, my information was not entered into their system correctly so finding my order became tedious. Oh and if you want to actually speak to someone about the status of your order, good luck. I spent an hour just trying to reach a live human being about my order since the "job status hotline" could not find my order. ROARRRRRRRRRRRRRRRR!! read more

From the time I called to set up an appointment to the time I had new contacts in my eyes was 45 minutes. They are very helpful and fast!!!! They even gave me a sock to put my glasses in since I was riding my motorcycle and they had to be in my pocket. The contacts they gave me are spot on and I was even able to see the detail of the feathers on a bird that about hit me on my way home. Totally recommend these guys!!! read more

This place will never get my business again. The 2 for $59.99 is a joke. Only 10 pair of glasses to choose from, no coating allowed and no warranty. The staff mixed up mine and my daughters information which caused our appointments to take a VERY long time. 2:00 was our appointment time, and we didn't leave until almost 6:00. We paid cash due to no vision insurance, and left there with no prescription on paper. I've called and can not reach a person to talk to regarding the prescription...nor to see if our glasses and contacts are ready for pickup. Horrible experience and will never go back!! read more

Prescription WRONG, the sunglasses were wrong too. NO NEW EXAM with DIFFERENT doctor after A MONTH? Been 3 weeks since sunglasses redone STILL NOT in. SPENT $480 DOLLARS out of pocket ($859.39 total) STILL DON'T SEE WELL. Didnt offer adjustable lens to offset the cost of sunglasses. Didn't offer NEW EXAM. They advertise false prices. We have spent COUNTLESS hours calling and going to the store! We have filed a complaint with the Better Business Bureau. I have filed a complaint with Federal Trade Commission! BEWARE! read more

Their advertisements are to get you in the doors. The eye exam is not free. you pay and then they supposedly take it back off your total for the glasses (even after supposedly taking this off my glasses were almost $300). The glasses that are the 2 for $69 look like the reading glasses you would find at a grocery store. They called me about 3 times back to back while I was in class after I had told them I would be in that day to pick up my glasses. They did not offer to fit them to my face, ask if they were comfortable, or if anything needed to be adjusted. The doctor I seen was really nice. so, that was one good thing. When I had to talk to the manager (i was told I could make payments and then was not allowed to do so) she seem to only be worried about getting the money. read more

First went to Stanton optical on 4/8/16 and eye exam from dr. Sutton reveled rt. +0.75, -.050, 085, +1.25. Lt. +0.50, -0.50, 095, +1.25. Staff and Dr all very helpful and nice. I purchased a set on glasses using the buy 1 get 1 free. One for distance one for reading. The distance glasses were great and I could see clear again. Paying no attention to the reading glasses I left. So later I had found a pair of frames at another store that I liked and I decided I would have the progressives made. A week later the glasses came in and the distance was great but the reading part was blurry. So I tried on the reading glasses I purchased from Stanton and sure enough they were blurry too. The strange thing though was the cheap +1.25 reading glasses I purchased from the Dollar tree for $1.00 are crystal clear. So I asked the tech about it where I was buying the progressives from and he explained that the prescription that they have to go bye says "add +1.25" He said to equal the +1.25 reading it should be rt. Add +0.50 to equal +1.25 reading in the right and Lt. add +0.75 to equal +1.25 reading in the left. Had to have the prescription made out correct to get it fixed. On 5/5/16 I returned to Stanton optical and dr. Sutton was not there. I explained the problem to dr. Sussmane and he said to fix the problem we had to do a recheck. On the recheck reveled rt. -1.25, -.050, 150, +1.25. Lt. +0.50, -0.75, 096, +1.25. So the problem is the prescription is not correct and it is according to him my fault because I did it wrong. What I am confused about is, Why are the original distance glasses clear and why are the dollar store reading glasses clear. For some reason I could not articulate this to dr. Sussmane and I had a appointment I had to get to so I decided to leave the glasses there and told the tech I would be back in an hour after my other appointment. I returned 2 hours later and was told they cannot do progressive lenses in house. Um, I do not have progressive I replied. So I am in the computer system, they have both my glasses distance and reading and somehow they started thinking progressive. So after explaining everything to the technician frustration seems to set in with both of us and customer service went right out the door. I asked for my glasses back that she was holding and said ill just bring the issue to my bank and let them handle it. She said I'm not going to give them back to you then. I then had to firmly state to return my property and she removed the glasses from the case and returned them to me. I said the case too and she returned it to me as well. When I asked her name and for the manager she ignored me. When I leaned to look at her name tag she covered it with her hand. To identify her she was the oldest woman there, in her 50's about 5' slightly overweight. I then went to a tech that was not busy and he pointed out the assistant manager that was helping a customer right behind where I was NOT getting helped. After the assistant manager was freed up I asked her if she had witnessed any of that and she stated she did and was very apologetic and helpful toward the customer service issue. She had suggested I wait for the store manager to get back from lunch and proceeded to try and figure out the problem with the glasses. (1+1=2). I might not be the smartest person around but I know what clear is. Anyway, about 20 minutes later the store manager came back from lunch and I had been there a combined 3 hours to do some simple math to equal +1.25 and she seemed real busy and I left tired and frustrated. By the way did anyone else catch that in the second prescription? Right eye distance -1.25 add +1.25 for reading. Zero magnification in the right eye for reading. I did say the +1.25 $1.00 reading glasses are perfect right? So I am using the original prescription for distance and it is clear and the $1.00 glasses for reading. For the progressive I will just have to eat the cost of another exam to get the correct prescription. Going back to the statement of the second Doctor, you are correct it is my fault; I chose to go to Stanton Optical. read more