I updated my review to two stars solely because they eventually accommodated me by providing the…read morecontacts. If you want contacts you will have to be inconvenienced by these inept people TWICE! Plus they bill twice! The doctor is sweet personable professional but not worth the multiple trips. Went back twice and still had to wait for lenses to be ordered. Go elsewhere I certainly will.

Not shocked at all to find their yelp page and see that someone had the exact same problem as me…read more DO NOT come here if you need contacts. Went for an appointment yesterday to get a contact lens and glasses prescription since it was 2+ years from my last and I needed a new prescription to order more contacts. Called before my appointment to ask what my copayment amount would be and was told $15. Had my appointment (which was 30 mins late even though there was no one else there), and it went fine, Dr. Crump was nice but not exactly personable. After he diagnosed my prescription, he sat me down with Melissa at the front desk to get me a quote on contacts. She instead got me a quote on glasses and contacts and kept pushing me towards using my allotted insurance coverage towards glasses. I have glasses and my prescription barely changed for them so I didn't want to get new ones. I primarily wear contacts anyway, and my prescription for contacts was the same as it had been for the past 7 years I've been wearing them. When I told her I don't want to buy anything today, just wanted a prescription and quote, her entire tone changed and she became quite condescending very quickly. She then proceeded to tell me that I have a $60 copayment for a contact lens evaluation. I wasn't prepared for that and was shocked, because I literally called ahead of time to know exactly how much I needed. When I told her that, she said they probably hadn't run my insurance yet, which is HILARIOUS because the person I spoke on the phone (Her name may have been Lisa but I'm not 100% sure) with had to hang up with me, call VSP, and then call me back to tell me the correct copayment. Anyway, had to have my dad come by and pay it (we also decided to buy a 24pk of lenses bc I really needed them and they said the insurance covered it all but $20). We went home and I reviewed the invoice they gave me and was shocked to see that they charged me $60 for a contact lens FITTING. I've only ever had 1 fitting, which was when I was 14 and they have you try on the contacts and learn how to take care of them and such. I had no such thing done at this place. The doctor asked what contacts I wear, I said Acuvue Oasys and he said Ok. There was no putting contacts in my eyes or anything. So, we called VSP, who was shocked that we were charged so incorrectly. Not only for the "fitting" but also for paying $20 for lenses because I apparently had $80 more dollars of coverage towards contact lenses. My insurance representative also told me that they had sent an authorization over with detailed coverage information prior to my appointment, so there was no reason I should've been charged incorrectly. She called them but they didn't answer so she left a detailed message explaining the coverage and left a number for them to call us back. Shocker, no call. So my dad and I just went over and walked in today with our invoice and receipt. We go up to the desk, explain the situation to Melissa and Lisa (I think was her name), and Melissa rolls her eyes and says that you'll have to wait for Karen to get here, she can explain it to you better than we can. Karen walked in a few minutes later. I caught Karen in a couple lies that put this practice in quite a bad light. We start to explain the situation and bring up the fitting and how I've only ever had 1 fitting back when I first got contacts. She starts to say that well technically when you put contacts in your eyes it counts as a fitting. I NEVER PUT CONTACTS IN MY EYES HERE. there was not even an offer to try them on. Again same exact prescription I've had for years, so why would I need to have a fitting?? I told her that I did not try contacts on and to go ask the doctor if you don't believe me. She stuttered and said well you got a prescription. She next said "I don't know what to tell you, we charge all VSP users for a fitting anytime they get contacts." My insurance company told me there is no reason to get a fitting everytime you get a contact prescription, and that they will be investigating this office to find out if they are fraudulently charging both patients and VSP themselves. Karen proceeded to tell us that Melissa did charge us incorrectly for contacts and that I should not have had to pay anything for contacts because they were fully covered, and that all they could do was refund us the $20 we payed for contacts and charge it to my insurance instead. Overall will not be coming here again. Me and my entire family of 5 will be looking for a new optometrist, and have filed a grievance with VSP.

I can't recommend Luttrell's enough! Very knowledgeable and customer service is A+. When I say…read more"customer service" I'm not just referring to the fitting and sales...their customer service extends beyond that (when you need them the most). Need an adjustment? No problem. Need a little repair? No problem. Every time I have stopped by they have treated me as if I'm in to buy my first pair... and have taken care of any issue on the spot. That's rare these days and it's truly what separates them from your "buy 2 for $99" franchise type stores. Would never buy my glasses anywhere else.

This has been my family's eye care place for the last five years. Each time I go there I know I…read morewill get expert advice when I need it, and plenty of time and space to shop on my own if I'm in a mood to do that. The selection of frames is fantastic, and the staff bring high expertise and zero pressure. I just bought new glasses today, and they used my old frames to make a new pair of sunglasses, as well. I love both new pairs of glasses!

I had just gone in November for a new prescription. I was having headaches and blurry vision. I…read morewent in with no appointment for a glasses fitting and mentioned my headaches. Dr. Rust fit me in his schedule, did more exams on my eyes, found the problem and corrected it temporarily until I can schedule surgery. All of this was done last minute, but they took the time to see what I needed and how they could help.

Excellent care from a top-notch team. The doctors and staff are always friendly and proactive,…read moremaking it clear that my eye health is their primary concern. I wouldn't go anywhere else.

The staff here is so personable! They have worked through insurance issues with us, and this place…read morehas great prices! I've been going here for 5+ years and even with my highly specific and complicated prescription, I am never disappointed! They offer free frame tightening for customers who have brought frames from them, which is a game changer! Thank you, Jack Raby!

Got the right frames for my new glasses, and got it quick. Real happy with the service.read more

Wouldn't let me return my prescription glasses within a week of ordering them. Didn't have cleaning…read moresolution that day either. Never called me to let me know they had restocked cleaning solution and it's been three months.

I would give zero stars if I could. It's all about the money here. Refused to give daughter monthly…read morecontact, would only do weekly. Pretty sure Dr is getting a kick back. Gave me wrong rx for glasses, would fix it. Receptionist has dyslexia & messed up credit card #. Can only imagine what else she's messed up. Worst eye office I've ever been to!

lens marked area was scratchy dead cut. the staff would wipe it . say it looks good. 20 min later…read morescratchy fog dead car if pupil. took them back 3 times. finally gave up.. trashed that 450 $ approx... inexperienced tech!! and accusatory follow up with staff right upon entrance...Never been back and will not!!!

Such a wonderful place of business! I had the best care that I've ever had at an appointment. They…read morewere very thorough in their exam and they were so professional. I would recommend this place to all my friends and family. I am in the medical field as well, so I can greatly appreciate great customer service and the efficiency of a well run business!

Fantastic customer service..They got my prescription right on the first try (another place…read morepreviously didn't ) everyone is very friendly and helpful. A++

Wonderful eye doctor!! Been w/ her for several years!! Very knowledgeable!! And, their office takes…read moreCare Credit!!

very pleased with the service and review I got for a "medical" condition. My optometrist was unable…read moreto see me due to the med condition not covered with them not carrying that coverage, only vision

WOW! Finally found a great eye care center! Dr. Desai was INCREDIBLY nice and took the time to…read moreexplain things thoroughly. Didn't feel rushed at all. The girls out front also AMAZING and SUPER nice! Thanks again for your help! Highly Highly recommended this place!