Everyone is super friendly at Premier Eyecare, they make you feel at ease and don't pressure…read moreupsells to much like other places. It's clean and bright and they have a great selection of glasses and contacts. This will be my family's go-to place now for eye-care!

As a first-time patient to this optometrist, I wasn't quite sure what to expect--but I was…read moreincredibly impressed from the moment I walked in. The eyeglass showroom is absolutely stunning, offering a wide variety of shapes, colors, and styles, including an impressive selection of designer frames and sunglasses. The staff were warm, welcoming, and worked together seamlessly like a well-coordinated team. Dr. Fry was not only professional and knowledgeable but also genuinely friendly and attentive. He took the time to answer all of my questions thoroughly and never made me feel rushed or like he was in a hurry to move on to the next patient. I was especially pleased to learn that Dr. Fry is capable of performing nearly all of the services an ophthalmologist can--aside from surgery--which gave me great confidence in the level of care I was receiving. The entire office was spotless, modern, and equipped with the latest technology, all of which appeared to be in excellent condition. I will absolutely be recommending Premier Eye Care and Dr. Fry to anyone in search of an exceptional optometrist!

I've worn glasses since 3rd grade and have been patients of several eye doctors over the years…read more There is only one eye doctor that I liked immensely but his offices are now 2600 miles away. So, I don't think I'll be visiting him any time soon. Since moving here to East Tennessee ten years ago, I've had two eye doctors but neither really did it for me. I was without insurance for two years, and so when I got new insurance, I began my search. I wanted an established practice with a great reputation that was nearby. My search included Hardin Valley Eye Care and because it was nearest to my house, I made an appointment. The minute I walked into the office, I was encouraged. COVID protocols are still being practiced - 1st star; reception and staff were super friendly - 2nd star; I was seen at my appointment time instead of waiting around like other offices - 3rd star; When I met Dr. Travis Thompson, the deal was sealed - 4th star; and they have a large selection of frames - 5th star. I could go on with more stars, but they've already secured my business for years to come. I picked up my glasses today and I haven't seen with such clarity since my eye doctor in California. This is a classy, professional and welcoming practice which I have already recommended to others. So drop by and SEE if they are a FIT for your optical needs.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

Fantastic customer service..They got my prescription right on the first try (another place…read morepreviously didn't ) everyone is very friendly and helpful. A++

Wonderful eye doctor!! Been w/ her for several years!! Very knowledgeable!! And, their office takes…read moreCare Credit!!

I was in town visiting my parents and needed to go due to some major eye dryness and irritation…read more They got me in that day and were wonderful to work with. Dr. Barry Winston gave me a really comprehensive exam, answered all my questions and sent me on my way with some eye drops that cleared up the infection and started making my eyes feel better with the first use. I was extremely happy and would recommend them to anyone in the Knoxville area.

I had just gone in November for a new prescription. I was having headaches and blurry vision. I…read morewent in with no appointment for a glasses fitting and mentioned my headaches. Dr. Rust fit me in his schedule, did more exams on my eyes, found the problem and corrected it temporarily until I can schedule surgery. All of this was done last minute, but they took the time to see what I needed and how they could help.

Fantastic Staff. They make you feel welcomed and go out of the way to provide service. I will be…read morea repeat patient/customer.

I wish I could give 0 stars. I was told it would be two weeks to get my way overpriced glasses and…read moresunglasses, and after two weeks I called them this morning to ask for an update. I called the number that was on their website, and was apparently connected to a call center. The call center person asked for my name and birthday and was told that my glasses were ready to be picked up. I drove all the way there to be told that they were not there. I was told I probably called the wrong office (I called the number on their website). As I was driving home, I called the same number again to try to figure out where my glasses are. The woman on the phone asked me for my name and birthday and she said she saw my order. She then put me on hold to contact the office and after about fifteen minutes on hold was told that my glasses would probably be another week. Apparently, when I was told two weeks it was a lie. When I got home, someone called me from there, responding to my message I left yesterday when I tried calling them about my glasses and was told that the call center don't have access to records and can't look up anyone's information to see if the glasses are available, which I find dubious. I'm still waiting for my glasses. I paid for them so I definitely am going to pick them up, but if you're looking for eye care, do yourself a favor and go somewhere else. I wish I read the reviews before I went.

Office staff friendly and helpful, Keri Tarwater is an excellent customer service representative…read more Dr Nash was excellent, as were other technicians. I would highly recommend.

I'm not convinced they're providing the level of service they should. The office staff comes across…read moreas unprofessional. Please be cautious--they may withhold your eye prescription until you pay a bill they claim you agreed to, even if they cannot provide proof that you actually authorized or agreed to pay for the procedure. It really takes the wind out your sails to go through a complete eye examination and then be told you owe money that you excepted the insurance to cover and the office saying you signed and you know you did not and they can't show it to you! Just be aware! However, I will say the office manager called me and apologized for their mistake of not having me sign to pay for cost that I didn't have to have and they gave me no choice about. She was kind and her service recovery was good.

Was in the Great Smokies when an old left eye infection reoccurred. Dr. Durand was able to see me…read morewithin a couple of hours, diagnosed the problem and prescribe the needed anti-viral. Wonderful experience. BTW - Melissa M's review says more about her than the clinic. Hard to believe anyone could be so fragile that a book scares them. Kind of sad really.

They are competent providers but they overbook appointments. There is always a long wait. I was in…read morethe waiting room 20 minutes., and in the exam room for 11/2 hours.

My attempt to become a new patient at this practice began with a three-way call to verify…read moreinsurance. During this call, an office staff member (Julie, I believe, but not sure) exhibited an astonishing level of rudeness and disrespect towards the insurance representative, who was simply trying to confirm my coverage. I've never encountered such arrogance from a healthcare provider's office staff, especially when dealing with a potential new patient. While I've since learned my insurance is accepted, the experience was so off-putting that I will not be seeking care there. It's a shame that Dr. Miller, who I'm sure is an excellent doctor, has staff members who create such a poor first impression.

I've been a patient of Dr. Miller's since he worked at LensCrafters, he's an excellent optometrist,…read moreand I have nothing but the highest regard for him. My issue is with the optician who assisted me with my glasses. After I picked out my new frames, I mentioned that my old ones kept falling down my nose, and she offered to adjust them. When she handed them back, I was having trouble seeing out of them, but I thought the lenses were smudged, and since it was getting late, and my mother was driving, I figured I'd clean them when I got home. When I arrived at my house, I got a lens wipe and attempted to clean them, but I still couldn't see, so I held my glasses up to the light and I saw that the tops of the lenses looked like they'd been fractured, and there were wavy lines on the center section of the lenses. I also noticed some small gouges on the top left side of the frame. The office was already closed, so I couldn't go back that day, or leave a message, so I thought I would go the next morning. I survived a massive brain tumor, and one of the side effects is that I'm very prone to migraines. The visual disturbance caused by my damaged lenses caused a severe migraine the next morning, so my mother offered to take my glasses in for me. When she took them in, the optician denied that she'd done anything wrong. My mother asked her if she could explain why I could see perfectly well through the lenses before she adjusted my glasses, and couldn't after she did. She insisted that she hadn't done anything wrong. When my mother asked her if one of the same-day labs could make my lenses for me, she said that she didn't think so because of my prescription. She didn't offer the slightest bit of assistance, and when my mother told her about my migraines, and that I couldn't write, which is what I do, I couldn't read, and I wouldn't be able to drive, her response was, "I don't know what to tell you." My mother asked her to call and rush the order, which she did not do, since I picked up the glasses seven business days later. My mother left Miller Eye Care and went to one of the same-day optical stores. The associate there took one look at my glasses and said, "She didn't pop the lenses out before she adjusted the frames, and the heat caused the coating on the glasses to ripple," and when my mother asked her if they could make lenses for my old frames, she said, "They'll be ready by two." If my mother had listened to that optician at Miller Eye care, I'd have spent nine days in bed, in the dark trying to avoid debilitating migraines while waiting for my new glasses to arrive. What's worse, when I went in to pick up my new glasses and they didn't fit correctly, she said she would adjust them, but I told her I would take them elsewhere to have them adjusted because she damaged my lenses, and she said in a sing-song voice, "I did not!" I said, "You exposed the lenses to heat and it rippled the coating!" and she sang "If you say so!" As much as I trust Dr. Miller, his optician refuses to take responsibility for her actions, so I won't be back, and when I told her so, she sang "Okay!" and wished me a Merry Christmas when as I walked out the door. If the optician had admitted that she made a mistake, if she had tried at all to help, I wouldn't have been as angry, even though it cost me to have new lenses made for my old frames, but because of her ineptitude and rudeness, Dr. Miller lost TWO of his long-time patients, because my mother will not be returning, either. All actions have consequences, and I sincerely hope she learns that lesson before she causes any more damage to Dr. Miller's practice.