Excellent service. Very cordial. Excellent quality of glasses. Much better than the quality and…read moreservice provided by "that other" eyecare service advertised on TV.

Such a nice shop and such a nice gentleman who kindly fixed the glasses I brought in (belonging to…read morea coworker) in a matter of minutes with no charge. They will definitely be getting our business in the future!

This is a downhome staff with excellent knowledge of eyeglasses and other eyewear. I trust their…read morejudgement and really enjoy the extra level of care they put into their services.

I had the best experience at this optical shop! My mom and I went in planning to get myself a pair…read moreof glasses, and we came out with pairs for both of us! They had a vast selection at excellent prices. The staff is SO friendly, they ensured our safety was at top priority amongst COVID conditions, and they were knowledgeable about the stock of products and the fit of frames. I can't wait to see how my fitting goes in a couple weeks!

I can't recommend Luttrell's enough! Very knowledgeable and customer service is A+. When I say…read more"customer service" I'm not just referring to the fitting and sales...their customer service extends beyond that (when you need them the most). Need an adjustment? No problem. Need a little repair? No problem. Every time I have stopped by they have treated me as if I'm in to buy my first pair... and have taken care of any issue on the spot. That's rare these days and it's truly what separates them from your "buy 2 for $99" franchise type stores. Would never buy my glasses anywhere else.

This has been my family's eye care place for the last five years. Each time I go there I know I…read morewill get expert advice when I need it, and plenty of time and space to shop on my own if I'm in a mood to do that. The selection of frames is fantastic, and the staff bring high expertise and zero pressure. I just bought new glasses today, and they used my old frames to make a new pair of sunglasses, as well. I love both new pairs of glasses!

Hello I just wanted to complement your store associate named Baylor at the store on Washington pike…read morein Knoxville Tennessee. He was able to help me with my concerns on some glasses I needed to return and he answered my questions as to the better lens and questions with my insurance. I ultimately returned the original frames with lens that I purchased for the better lens to go into my older frames. It really meant allot to me that he went the extra mile to help me understand what my choices were. Baylor was a wonderful representative for your company and I just wanted him to get the credit he so deserved. Please thank him for me for all his kindness and help!

Fast and easy! We were in and out, the doctors were great and we had a great young lady who helped…read moreus pick out glasses.

Cancelled my appt. after I waited over a month for an appt. And then expected me to wait another 5…read moreweeks for another appt. than said they tried to call for weeks and left messages, NO! asked what other number they had, and she said a number I never, ever had so yaaaaa but you called right one today??? We have been going there for yrs. loved the Dr.s but someone is dropping the ball !

Dr. Laney and her team were truly awesome! They made me and my husband feel safe and comfortable…read moregetting our exams in their office during Covid! They were exceptionally thorough with our exams. Will def be going back for our yearly checkups.

Jami was awesome! I originally came in to order my contacts due to my left one ripping. When I came…read morein she was able to help me immediately. I was given a pair of trials to wear while waiting on my contacts to come in! Jami also helped me purchase a new pair of Glasses with their discounts. Left with a new pair of contacts and new glasses in under 30min! Thank you guys

The main reason I only gave three stars is because following my recent exam and new glasses…read morepurchase, not a single person called me to tell me about delivery delay. I actually called in and asked after the due delivery date had passed, where were my glasses, and the customer service person flippantly said he didn't know, and that it was the fault of UPS. He admitted he had no idea where my glasses were. FURTHERMORE, the same rep told me he couldn't possibly keep track, and call to notify customers of the delay. Excuse me? That is PRECISELY your responsibility, sir. You so flippantly claimed that it wasn't your responsibility, and you didn't have time to follow up with every customer. Your negligence in following up with UPS then contacting the client when delivery isn't met is precisely the definition of your job. Now, I have to follow up every day and talk to this person everyday to find out where are my glasses. Not doing this again. That is all.

Clancy Optical @ 9700 Kingston Pike, in the shoppiing center with Chop House, is fabulous…read more Optician Joe Cagley is a consummate professional. He provides consistent skilled service, and the selection of eyewear for indoor and outdoor use is exceptional. When you need any type of lenses, do yourself a favor and visit Clancy Optical West. You will be glad you did. Jacqueline, W Knoxville.

Absolutely the best. Was back in Knoxville for a few days and stopped in to see about getting new…read morelenses for my glasses. They were very responsive and did what no one in the NVA/ DC area could. New lenses and shipped to my house in VA in less than a week. Superior customer service. I won't shop anywhere else for glasses, even though we no longer live in Knoxville.

Amazing, friendly staff.. and Dr. (Mrs.) Presson is amazing. She is thorough and goes through…read moreeverything with you with no rushing. They have the latest and greatest technology equipment -- I wouldn't go anywhere else but here!

I'm astounded by the 5 star reviews. While still sitting in the waiting room 30 minutes past my…read moreappointment time, I remembered that I was going to find another optometrist after my last visit for an eye exam since they couldn't keep their appointment time that time around either. This time it took 85 minutes to see the doctor for simple eye exam for glasses. The actual eye exam took about 6 minutes. I can't think of any reason to come back here other than forgetfulness. Hey siri, remind me a year from now to find a new optometrist.

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

My husband and I moved to east RN in November of 2022 and needed a new Optometrist. Looking at…read morereviews online, I really appreciated other reviews of this clinic and decided to try them. Dr. Best and the staff are friendly, helpful and really listened to what we said. I have dry eyes and my husband has had two cornea transplants and a cataract. Dr. Best was familiar with his prior conditions of kerataconus and Fuch's dystrophy thus the transplants. She did some extensive testing that we'd never had done before and diagnosed the issue causing such eye fatigue and neck pain I'd been having. The office was clean, well organized, quiet and there was NO overcrowding in the waiting area. I would recommend this practice to anyone looking for eyecare in the area.