I had the most excellent experience here for my first time. I will be going back again in the…read morefuture, no doubt! The staff is also some of the nicest people you could meet!

This is a downhome staff with excellent knowledge of eyeglasses and other eyewear. I trust their…read morejudgement and really enjoy the extra level of care they put into their services.

I was looking for a new optometrist after I aged out of my parent's eye insurance. I checked out…read morethe deals at a few of the chain places near the mall, but all of the reviews scared me away. Then, I saw Luttrell's, checked out the reviews, and decided to give it a go. I am very glad I made this decision. I was initially a little worried about the place being too expensive for me, but it was affordable and thorough. I had a great experience. I had never worn contacts before, and I really wanted to give them a try. The optometrist and the staff here were great. I didn't have to wait past my appointment time. The exam was thorough, the physician friendly and knowledgable, and the staff were patient and kind. Everyone I spoke to was happy to answer my many questions such as: based on my records, how fast are my eyes changing? how much would it be for the exam and contacts versus the exam, contacts, and this pair of glasses? What about with this pair of glasses? Plus many, many more. (I had a lot of first-timer contacts questions.) I've found my new optometrist. I am very happy working with the staff here for my orders and they make me feel comfortable talking about options and price (I'm on a graduate student budget).

I can't recommend Luttrell's enough! Very knowledgeable and customer service is A+. When I say…read more"customer service" I'm not just referring to the fitting and sales...their customer service extends beyond that (when you need them the most). Need an adjustment? No problem. Need a little repair? No problem. Every time I have stopped by they have treated me as if I'm in to buy my first pair... and have taken care of any issue on the spot. That's rare these days and it's truly what separates them from your "buy 2 for $99" franchise type stores. Would never buy my glasses anywhere else.

Everyone is super friendly at Premier Eyecare, they make you feel at ease and don't pressure…read moreupsells to much like other places. It's clean and bright and they have a great selection of glasses and contacts. This will be my family's go-to place now for eye-care!

As a first-time patient to this optometrist, I wasn't quite sure what to expect--but I was…read moreincredibly impressed from the moment I walked in. The eyeglass showroom is absolutely stunning, offering a wide variety of shapes, colors, and styles, including an impressive selection of designer frames and sunglasses. The staff were warm, welcoming, and worked together seamlessly like a well-coordinated team. Dr. Fry was not only professional and knowledgeable but also genuinely friendly and attentive. He took the time to answer all of my questions thoroughly and never made me feel rushed or like he was in a hurry to move on to the next patient. I was especially pleased to learn that Dr. Fry is capable of performing nearly all of the services an ophthalmologist can--aside from surgery--which gave me great confidence in the level of care I was receiving. The entire office was spotless, modern, and equipped with the latest technology, all of which appeared to be in excellent condition. I will absolutely be recommending Premier Eye Care and Dr. Fry to anyone in search of an exceptional optometrist!

Great customer service! I came here on a weekday evening and was hoping to leave with a purchase…read morebut did not..They required a prescription! I told them I didn't need a prescription because I have 20-10 vision but I was rejected and needed a prescription stating I don't need a prescription. I was not a happy camper but the following day, my eye doctor faxed me proof that I didn't need a prescription. I used my own frames and purchased the blue light lenses. For purchasing just lenses, you will receive 20% off. If you purchase frames, you get 40% off lenses. After making the purchase, I was debating if I should've bought frames. Paying $279 for just lenses felt extremely pricey. So the following day, in the morning, I called to cancel my purchase and repurchase with frames. I told them which frame I wanted from searching their website but they didn't have it in stores. Sad. They were extremely helpful though and searched if it could be shipped. Nope. She then helped me search for other similar pairs within my price range and she recommended pretty good options! The overall process is in store was quite fast too. No wait time! Also, if you are not satisfied with your purchase, you can return it within 30 days for a full refund!

Hello I just wanted to complement your store associate named Baylor at the store on Washington pike…read morein Knoxville Tennessee. He was able to help me with my concerns on some glasses I needed to return and he answered my questions as to the better lens and questions with my insurance. I ultimately returned the original frames with lens that I purchased for the better lens to go into my older frames. It really meant allot to me that he went the extra mile to help me understand what my choices were. Baylor was a wonderful representative for your company and I just wanted him to get the credit he so deserved. Please thank him for me for all his kindness and help!

Cancelled my appt. after I waited over a month for an appt. And then expected me to wait another 5…read moreweeks for another appt. than said they tried to call for weeks and left messages, NO! asked what other number they had, and she said a number I never, ever had so yaaaaa but you called right one today??? We have been going there for yrs. loved the Dr.s but someone is dropping the ball !

Dr. Laney and her team were truly awesome! They made me and my husband feel safe and comfortable…read moregetting our exams in their office during Covid! They were exceptionally thorough with our exams. Will def be going back for our yearly checkups.

Jami was awesome! I originally came in to order my contacts due to my left one ripping. When I came…read morein she was able to help me immediately. I was given a pair of trials to wear while waiting on my contacts to come in! Jami also helped me purchase a new pair of Glasses with their discounts. Left with a new pair of contacts and new glasses in under 30min! Thank you guys

The main reason I only gave three stars is because following my recent exam and new glasses…read morepurchase, not a single person called me to tell me about delivery delay. I actually called in and asked after the due delivery date had passed, where were my glasses, and the customer service person flippantly said he didn't know, and that it was the fault of UPS. He admitted he had no idea where my glasses were. FURTHERMORE, the same rep told me he couldn't possibly keep track, and call to notify customers of the delay. Excuse me? That is PRECISELY your responsibility, sir. You so flippantly claimed that it wasn't your responsibility, and you didn't have time to follow up with every customer. Your negligence in following up with UPS then contacting the client when delivery isn't met is precisely the definition of your job. Now, I have to follow up every day and talk to this person everyday to find out where are my glasses. Not doing this again. That is all.

Clancy Optical @ 9700 Kingston Pike, in the shoppiing center with Chop House, is fabulous…read more Optician Joe Cagley is a consummate professional. He provides consistent skilled service, and the selection of eyewear for indoor and outdoor use is exceptional. When you need any type of lenses, do yourself a favor and visit Clancy Optical West. You will be glad you did. Jacqueline, W Knoxville.

Absolutely the best. Was back in Knoxville for a few days and stopped in to see about getting new…read morelenses for my glasses. They were very responsive and did what no one in the NVA/ DC area could. New lenses and shipped to my house in VA in less than a week. Superior customer service. I won't shop anywhere else for glasses, even though we no longer live in Knoxville.

Amazing, friendly staff.. and Dr. (Mrs.) Presson is amazing. She is thorough and goes through…read moreeverything with you with no rushing. They have the latest and greatest technology equipment -- I wouldn't go anywhere else but here!

First time patient. Front office staff is great, friendly, and the place is easy to find and with…read moreeasy access to parking. But....all that is irrelevant when you look at the purpose of the visit. Had an appointment with Dr M. After 45 mins in the waiting room, a Tech engaged and he covered the routine measurements, and then moved me in the exam room. Here he collected the additional routine, background info (5 more mins). And then I waited...for another 20 mins with no dr to show for. About 70 mins past my appointment time I walked out to the front desk and asked to pay what I owed, and to cancel the appointment. Dr. M came to the front escorting another patient. Front desk girls explained to her why I was in the front , and without any other explanation, or any other glance towards me, told them that I don't owe them any payment. And Dr M walked away in the back again without a second look. I would have much rather pay for a much needed appointment than wasting 70 mins waiting for a doctor. I was looking forward to this appointment after seeing all the 5* reviews. But now I saw that most of them are older than 2 years; maybe this office started focusing more on the business and lost track of caring for the patients.

Great eye exam. Great fitting of glasses. I highly recommend Ms. BEST. My only disappointment is…read morethat she no longer takes Metlife insurance so I've had to go elsewhere.

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.