I can't recommend Luttrell's enough! Very knowledgeable and customer service is A+. When I say "customer service" I'm not just referring to the fitting and sales...their customer service extends beyond that (when you need them the most). Need an adjustment? No problem. Need a little repair? No problem. Every time I have stopped by they have treated me as if I'm in to buy my first pair... and have taken care of any issue on the spot. That's rare these days and it's truly what separates them from your "buy 2 for $99" franchise type stores. Would never buy my glasses anywhere else. read more

This has been my family's eye care place for the last five years. Each time I go there I know I will get expert advice when I need it, and plenty of time and space to shop on my own if I'm in a mood to do that. The selection of frames is fantastic, and the staff bring high expertise and zero pressure. I just bought new glasses today, and they used my old frames to make a new pair of sunglasses, as well. I love both new pairs of glasses! read more

For all of the time Bobby took with me over the past several weeks, I am most grateful. I have a difficult prescription, and Bobby worked with me tirelessly to get me in the best fitting, most corrective pair of eye glasses. A larger company would never have been so attentive to my needs. Throughout the process, Bobby was so helpful and remained very positive that he would be able to help me see well again. I appreciate the gift of Bobby's time and expertise and now have a great pair of glasses that are stylish and fit well in addition to allowing me to see details I have not seen in quite some time. read more

Very nice place! I came in at the last minute wanting to get my ray bans fixed because they were crooked in almost every place possible. They were fixed quick and free of charge! Very sweet owner. read more

They charge $100 just for the eye exam, they don't take insurance. Oh and that $100 is still applied even if you are buying contacts or glasses. read more

I've come here for a few eye/sunglasses adjustments. They're always friendly and efficient!

I was looking for a new optometrist after I aged out of my parent's eye insurance. I checked out the deals at a few of the chain places near the mall, but all of the reviews scared me away. Then, I saw Luttrell's, checked out the reviews, and decided to give it a go. I am very glad I made this decision. I was initially a little worried about the place being too expensive for me, but it was affordable and thorough. I had a great experience. I had never worn contacts before, and I really wanted to give them a try. The optometrist and the staff here were great. I didn't have to wait past my appointment time. The exam was thorough, the physician friendly and knowledgable, and the staff were patient and kind. Everyone I spoke to was happy to answer my many questions such as: based on my records, how fast are my eyes changing? how much would it be for the exam and contacts versus the exam, contacts, and this pair of glasses? What about with this pair of glasses? Plus many, many more. (I had a lot of first-timer contacts questions.) I've found my new optometrist. I am very happy working with the staff here for my orders and they make me feel comfortable talking about options and price (I'm on a graduate student budget). read more

Life changing! Not what you would think of an optician's place. But it's true. I am very sensitive to my correction and since an injury, painfully light sensitive. For years I have worn sunglasses even indoors and at night. After having new stylish glasses made this time, Bobby mentioned a new clear filter that might help. I'd never heard of it. Bobby was able to finagle having my lenses redone with the filter without a big service return charge. Holy crap! People can see my pretty blue eyes and I can even drive in daytime without sun glasses! A friend I've known for years noticed my new eyes and said she wondered why I always looked like a "thug." After making excuses for my constant shades I can comfortably see in normal light for the first time in a decade. Wouldn't have happened "on line." Bobby and staff are the reason you have your optics done locally. Both my adult kids ordered "On Line Glasses" and after problems, they now do this one thing here in the real world. Eyes, surgery and dentistry need real world attention. Not the place to cut corners. Ironically a dear friend who had just wrecked her car (high speed and her fault) was complaining that she couldn't see with her internet glasses. Never occurred to her that they might be related. I can tell you that the care and selection at this shop are unparalleled. And there is usually soft jazz and a bowl of chocolate there as well. You can trust your eyes to these guys! read more

I've bought four pairs of eyeglasses from Luttrell's and have appreciated their personal attention and quality lenses. My most recent experience was sub par, however. I bought a pair of frames to take to my insurance-preferred vendor to have lenses made there. But I later changed my mind on the frames. Nothing on the receipt said returns were not allowed, nor did it mention restocking fees. When I returned them, I was told cutting a check was easier than refunding my credit card. When I was handed the check, it was for $27 less than what I was paid. I was told, the store needed something for its efforts. They got something for their efforts but they lost a customer in the process, and any recommendation I might give them. Sorry guys. It's VisionWorks for me. read more

I rarely write reviews, but I had a great experience at Luttrell's Eyewear that I wanted to let others know about in case they're in the same boat as me. I had been resisting glasses for years but finally needed to get some. I didn't want the same cookie-cutter styles that you find at all the chain places, and I remembered Luttrell's Eyewear always winning the "Best of Knoxville" award in Metro Pulse back when that paper was still around. So, I went to see Bobby (the owner) of Luttrell's. It didn't take long to see how different Luttrell's is than all the other places in town. First, the place is cozy and inviting. Most places are sterile with just racks of frames on the walls, like you're picking something out of a vending machine. Luttrell's is painted with fun colors, there's a sofa or two to sit on, soft jazz plays, there are several mirrors and unique décor, and, if you're lucky, Nessie (the shop dog) might be there, too. Rather than being a place you go to because you've "got to get frames," it's a place you enjoy going to as you pick out a style that reflects you. What really separates Luttrell's from the rest, though, is their knowledge and service. I was so tired of going into places where I may or may not be greeted, and when I asked questions the person either didn't know or had to ask one or two other people to find out. In most of those places I felt like I was bothering them, but at Luttrell's I really felt welcomed. And since Bobby has been doing it for so long, he not only was able to answer questions I had but even gave me advice on things I hadn't even thought of. For example, my prescription is pretty intense so I went with progressive lenses (meaning the tops of the lenses are for distant viewing that progress down to the bottoms for reading). Having never had glasses before, I didn't know that there could be drawbacks to progressives (like trying to watch TV while relaxing in a recliner as the line of sight goes through the lower parts of the lens). Bobby was able to walk me through so many things to help make sure that I got glasses that would work well for all of my needs. He's truly a fount of knowledge when it comes to glasses and has probably forgotten more than most people in Knoxville even know. I can't recommend Luttrell's enough, as they made my transition into the world of glasses fun. (I now have two pairs from Luttrell's.) If you're looking for cool styles that aren't your cookie-cutter frames you'll find everywhere else, if you like supporting local businesses rather than chains, and if you appreciate a knowledgeable and friendly staff, definitely check them out. read more

I was traveling through Knoxville and my spectacles needed to be tightened and adjusted. I came in to Luttrell's. Everyone there was incredibly helpful and thoughtful. The selection of frames is attractive and diverse. The service was perfect. I would shop here in a heartbeat! read more

I got one pair of glasses from Lutttell's. I was surprised that they only carry high end brands, something I don't care about, but the prices were fine. They are very nice, did a great job and fixed a problem with my lens positioning without any fuss. I would recommend them but hold onto your wallet when you look at the frame prices! read more

I made an appointment happy to have my eyes examined at the same place I could get quality glasses - I assumed my eye exam would have also been quality but I was wrong. I was very clear that I prefer progressive lenses like the ones I had brought in and they tested for strength, I also said from the beginning that I wanted bifocal contacts - I was never tested for the up close prescription and yet he gave me bifocal contacts to try...how?? He was just guessing at my contact strength and needless to say they didn't work at all. When I called and voiced my concerns I was immediately given a refund for the exam. I was very disappointed with the lack of basic care when it came to my exam. I'm glad to give the 1 star because the others working there were so kind and the selection of glasses is amazing. read more

Loved the selection at Luttrell's. I'd looked at most of the chain stores first, and all the frames looked the same. I found exactly what I wanted as soon as I walked in at Luttrell's. If you're looking for truly classic or up-and-coming (not what everyone else is wearing right now) you should definitely try them. The service was great, too, and they took my vision insurance. Great experience all the way around. read more