lens marked area was scratchy dead cut. the staff would wipe it . say it looks good. 20 min later…read morescratchy fog dead car if pupil. took them back 3 times. finally gave up.. trashed that 450 $ approx... inexperienced tech!! and accusatory follow up with staff right upon entrance...Never been back and will not!!!

Such a wonderful place of business! I had the best care that I've ever had at an appointment. They…read morewere very thorough in their exam and they were so professional. I would recommend this place to all my friends and family. I am in the medical field as well, so I can greatly appreciate great customer service and the efficiency of a well run business!

This is where my family and I go for our eye care. It is a really nice place. When I arrived for my…read moreannual appointment last year traffic had me 15-20min late and I apologized to front desk check in immediately. There were two girls there one was extra nice and one seemed pretty stressed out. The stressed-out one told me I would need to reschedule my appointment (which I completely understood bc even tho I couldn't help the traffic that made me late, it was still my responsibility to be on time) ...but the other front desk girl told me I may not have to and checked with the doctors in the back first. While she was in the back, the stressed-out worker went on to explain how she was having personal problems and needed to leave right when they closed due to her important plans (pertaining to her personal problems). I told her I understood and I am sorry and will be more happy to reappoint. That's when the other girl come in from the back and said the doctor will still see me. As soon as I was taken to the back to start treatment everyone working back there was super nice and still had a smile on their face even at closing time. The eye doctor was finishing up with my stepson (who has an extraordinary personality which she seems to do well with) and was very patient with him. She got me in the chair and found my perfect prescription within a matter of 1 to 2 minutes. And all the other exams prior to that one with the assistants were also very quick and professional. After that it was a matter of walking around their big glasses frames gallery (decently priced) and chose which ones did best for me; they also have people that help with that if you want their assistance. The same assistants will help with your final check out and fine-tuning options. After getting my glasses, they didn't stay snug on my face as much is I wanted them to and eventually fell apart on one side. I was able to take them back for them and they fixed and tightened them in about 15min and didn't charge me anything for them. This is a great place and I recommend it. It still gets high rating even though the one girl was eager to leave and being kind of rude instead of being 100% like the others there (just bc one person was having a human moment shouldn't be what the whole business is rated on) ...we all have bad days and along with personal problems, but don't let it affect how your treat patients. If you're honest enough with yourself and can feel like your personal problems may effect your work ethic, then maybe you should take a day off and deal with it outside of work. On the other hand, if you're that patient or customer who is always coming in 15,10, 5 minutes before closing time, shame on you (even though it's your right to be let in for service right up to 1min till close), you should have some sort of empathy for someone who has been working and waiting to get off at a decent time. R E S P E C T

Don't go here if you like transparency!!!!!! I was charged…read more39.00 for service I did not ask for. My co-pay was supposed to be $10.00. At the end of the service I was charged $49 . Be informed when you go into your appt . Don't let the Bible verse on the wall trick you into believing these people are trustworthy. My appt was rushed and the only pleasant experience was with the doctor.

This is for Dr. long specifically. Awesome in every way. 'bedside' manner, obvious professional…read moreskill and experience. Very very thorough exam on short notice. She's caring and has great communications skills, she took a very personal and genuine interest in my needs. I live in Lenoir City but I'll never go to another opthamologist again. I very highly recommend her and her entire staff.

Limited selection of glasses for men. Immediately pressured into purchasing a set of frames without…read morebeing provided my prescription from the doctor as required by the government. The lady "selling" me eye glasses stood next to me instead of allowing me space to look for myself. Additionally after review of what was a mistake purchase, I made a call to cancel my frames and requested a copy of my prescription. I was told under no certain circumstances could the prescriptions be emailed to me because of "HIPPA". Drove back to the eye doctor and requested a copy of my prescriptions. I was then only provided 1 of the 2 prescriptions... i had to go back in yet again to get the second prescription because they were trying to pull a fast one on me. As far as not being able to send my prescriptions electronically because of HIPPA the excuse doesn't seem valid to me because when I went in to physically pick them up all I told the front desk was my name. Wasn't even asked to see a drivers license or even check my date of birth. Doesn't sound very HIPPA compliant to me. Know your rights. Just because you see an eye doctor doesn't mean that you need to purchase frames from them especially when they have limited options. They should immediately provide you a copy of your prescription before ever trying to sell you on lenses and frames.

Dr. Spicer is very professional and listens to concerns. The turnaround time is great! I highly…read morerecommend EnVision and Dr. Spicer.

I recently moved from Austin, Texas to the Maryville area. Moving from a high tech meca with 2…read moremillion people like Austin, I was a little concerned about finding state of the art eye care in my new home. My concerns were completely removed this morning after my first visit to EnVision. The people were well trained, efficient and very polite. The equipment was superior to what was the norm in Austin. Dr. Vines seemed as if I was his only patient. He was very good at what he does, but just as important he spent whatever time was needed to ensure that my vision was the best it could be. I am so happy to have a new home for eye care.

Got the right frames for my new glasses, and got it quick. Real happy with the service.read more

Getting the correct prescription has been an ongoing hassle for the last 3 months with the previous…read moreoptical shop we were using due to multiple errors on their end and poor communication. All I can say is thank God for Jack Raby Optical! The staff at Jack Raby Optical was phenomenal and quickly ordered the correct prescription so that Bennett is finally able to see clearly! Not to mention they had new glasses on him within 3 business days and I didn't have to call once to check on the status of his lenses! We will definitely be using them for all of our future eyewear needs and highly recommend them to anyone who is needing eyewear. Enjoy the photo of my toddler LOVING his new glasses!

Dr. Conway was great! My appointment was at 4 and she called me back about 4:15 but she informed me…read morethat she she was going to sanitize everything before she called me back. Once back in the exam room, she was great at explaining what she was doing and was very thorough with my eye exam. I ended up needing glasses (I definitely knew I would) for my exam it was $60. (I don't have vision insurance) They gave me my Rx for lenses and I ended up ordering online from Americas Best. All target had in store was name brand frames (coach, vogue, ray ban etc.) and I just couldn't afford high prices for frames, I'll definitely be coming back here for all my eye care needs, even if this place is a hour from my home!

I have used Target Optical, Maryville location several times over the last few years. They have…read morebeen wonderful! The Technicians and Optical Manager, Travis, have wonderful customer service skills and are awesome to work with. The prices are so much better than what you will find in a typical Dr. Office. I highly recommend this location!

Stay away. Garbage glasses. I know it's Walmart but still. I wore this particular pair once and the…read morelens fell out. Cheap garbage. Pay a little extra and go elsewhere. I gave them a shot but never again.

Very helpful and friendly. Will definitely do business with them again. Staff is knowledgeable.read more

They are competent providers but they overbook appointments. There is always a long wait. I was in…read morethe waiting room 20 minutes., and in the exam room for 11/2 hours.

I have been going to UES for 10 years and been very happy with all facets of their care. Want to…read morethank Melissa informing me of the bibles. I love my Lord Jesus and His word...so I will be sure to look for one tomorrow when O have my eye exam.

Never, have I had so many problem with billing. I've gone to this business twice and both times…read moreI've had a problem. I'll go else where for a eye exam. When I've called the billing dept. they don't answer. Update. I am still having problems with the billing dept. run away from this business unless you enjoy the incompetence of the billing depot.

Excellent customer service. We had an eye issue and are from out of town. They got us right in and…read moregot it figured out quickly so we could go on with our vacation. Molly was phenomenal!

So this the 3rd this has happened to me. They told me they would text me when the glasses were…read moreready. The first happened last year, I haven't heard from them in a few weeks, once I finally called they said the glasses have been ready and they texted me. The second time was a month ago, same story. This time I told them NOT to text but to call me. My wife called yesterday and they said they were ready. When I picked them up after sitting for 11 days, they did text me. I made it clear to call and NOT , I asked why you didn't call me, they said the sales person forgot to put on the pickup slip. This is the last time I buy from LensCrafters !!