Located in the Chase parking lot, it's a pretty convenient public charger for West Covina locals…read more There's not many high speed chargers to be honest in our local area, if this isn't the only one. Although there are 3 locations for Tesla vehicles, which owners should use and not the EVgo public chargers. They have chargers they can exclusively use and Tesla owners still seem to use these too. Not frequently, but gosh darn, just be a considerate EV owner. There are times where I've had to wait up to an hour to get a charge, which is pretty rare, as long as you go on the app to see if they're in use. So 5pm on a Monday evening, there's 1 charger available. I haven't seen a steady or consistent timeframe when these are usually available, as my lease offers a complimentary 30-minute charge at another public charger. The area is a bit sketchy. But feel pretty safe locked up in my car. During daylight it is pretty convenient and safe. If you bank at Chase, it's obviously convenient. But don't go too late in the dark. I wouldn't want to be pulling money out of the ATM in the dark. Haven't had any issues with any of these chargers. At times, users may pull up behind users plugged into the 100kW ones and simultaneously use the other plug. I just don't think it's safe to do so, or even rated to be charging 2 cars simultaneously. Plus you pull away energy from the initial user that was plugged it. I'm pretty sure it slows down their charge. So don't do it. No matter how convenient it may be to you to get some juice into your car, it's inconsiderate and disrespectful for the initial user. Plus when the initial user is done, they would have to unplug too to get out of their way to keave. There are 2 plugs for the 350kW chargers, which are advertised as simultaneous chargers. I'm currently on one, and I was pulling as high as 180kW as a solo user on the charger. I went from 20% to 70% in 15 minutes!

Quick and easy to use. Charged while I was here. There are e stations available for use.read more

Solid Supercharger in a convenient spot -- easy to get in and out of, and the charging speeds are…read morewhat you'd expect from Tesla. When it's not busy, you're in and out fast. Good location if you're passing through Eastvale or topping off. The reason for 4 stars instead of 5: this place gets crowded. Peak times you'll be waiting for a stall, and when it's full the charging speeds dip since you're sharing power. Nothing wrong with the station itself, it's just a busy one. Overall reliable and well-placed, just try to hit it outside rush hours if you can. Would still recommend.

The convenience is definitely a plus, easy freeway access,…read moreplus Vons, Cold Stone, coffee, and more while you wait. The setup, however, can be a little confusing. What looks like chargers on both sides is actually not double-sided. Add narrow spaces, traffic, and cars coming from both directions, and it can feel like a charging station standoff. Mornings seem fine, but after-work hours? That's when things get interesting! And yep... the charging station standoff is happening as I type this.

The chargers didn't work with my ford MachE even with my Tesla adapter. Sad!! we tried four…read moredifferent chargers none of them worked and there was no signs on them but we seen Tesla's there one lady pulled up and she started charging but it would not work on our Ford Mach E even with the Tesla adapter.

This is supposed to be a supercharger and it's charging at 40 kW - my house charges faster than thisread more

This charger location can be very busy as this is one of the few EA locations nearby. Sometimes…read morevery long waits. I don't know why EA doesn't install more chargers at their locations. It does have a 85% SOC max, so that does help with getting cars charged fast and available for others to charge. But when you get cars charging at lower rates, they're sitting there for longer than an hour before they get to the 85% SOC! The only plus side, it's in a shopping center. So go to Target or Trader Joe's and get your shopping done while your car charges. The only thing I request, come back to you car when it stops charging. Be courteous to your fellow EV owners. One time though, when I arrived at this location, an EV had caught on fire. It was already extinguished when I arrived. But how scary was that for the owner. Thankfully when I arrived the station hadn't been turned off yet. But once I unplugged, it was no longer in service. Safety first!!!

These stations are always busy, and occasionally a few need maintenance, which can make wait times…read morelonger. It would be a huge improvement if more stations were added--there's plenty of unused space here that could easily fit at least six more. I went with the Pass+ option, which I highly recommend for better overall value. It's still cheaper than gas prices.

Dear Eric, I am…read morewriting to express my disappointment with the service I received at the Tesla Upland Service Center. I scheduled my appointment through the Tesla app and arrived on time, expecting my vehicle to be inspected and repaired. Instead, I was told that the system should never have allowed me to schedule the appointment because the Upland location does not perform this type of repair. I was then directed to a third-party company without receiving any assistance. This experience wasted my time and was extremely frustrating. If the Upland Service Center does not perform this type of repair, Tesla's scheduling system should prevent customers from booking these appointments, or someone should contact the customer in advance to explain the situation. Turning customers away after they arrive is not the level of service I expect from Tesla. I have always appreciated Tesla's products, but this experience fell well below my expectations. I would appreciate an explanation of why this happened, what steps Tesla is taking to prevent similar situations, and whether anything can be done to improve my experience moving forward. Thank you for taking the time to review my concerns. I look forward to your response. Sincerely, Andrew Oum

By far the largest charging station I've been to. Definitely a lot of space to wear. You probably…read morewouldn't have to worry about another Tesla right next to you at this location. It is clean and one of the best spots I have went to charge. definitely coming back here when I need a charge!

This Tesla charing spot is always super busy and many times has a bit of a wait…read more It's always almost packed on weekdays in the AM when I go (~8am-10am) and especially on the weekends. Oddly some weekend mornings have been ok. The reason I am giving less stars is more so the caliber of Tesla owners who come to this spot. I get not all people who charge here are locals (I am definitely not, but come here enough to visit family and see the issues with this location), but man some people just don't have any etiquette, but also in combination of how the layout is, it causes so much traffic coming into the parking lot. It is too close to the entrance so the line wraps around towards the entrance causing congestion and to help elevate this, some drive around to the other side of the chargers causing confusion on who was there first and many end up cutting the line by going around to the other side. On a positive note, you can kill time by walking around the shopping area or grab a bite to eat or boba near buy. The down fall, is the reception in some areas are bad or goes in and out so I recommend to set an alarm (this is for both AT&T and T-mobile carriers). Overall: I do like the location, just not the layout. If you just plan in sitting in your car, many charging stations have opened up near by, so I recommend going there instead to avoid the chaos. However, if you do plan on shopping or killing time, then this is a nice spot to charge, but just prepare for a possible wait or get frustrated by people cutting you in line. It is a safe area, so that is another thing you can count on and if you really want to charge here, I recommend to come early early in the morning before things are open or late at night when things are closing to guarantee less of a wait. One last thing, if you come here on a busy weekend night, be prepared to have non EV cars park in the charging stations as well!

My friend has a Tesla and pretty much every time I'm with her, we have to charge the damn thing…read more.. On our way back from Glen Ivy Hot Springs, the Tesla mapping system brought us to the Chino Hills Mall. The directions (Tesla mapping) told us it was full and tried to send us to another charging location further away- although the system was faulty in directing us to the correct place in a busy mail- we finally found it next to Wood Ranch and it was NOT full. We found a spot and walked over to Old Navy and came back in 30 minutes and we were on our way home. I find no fault in this charging station, although some signage somewhere would've been nice. I can't stand the hassle of doing this every time we leave Los Angeles but that's the "Joy" of owning an Elon car...

Another Tesla Charging Station opened! This one is on the corner of South St. and Woodruff Ave…read more There are 20 or so charging stations available. There are a couple eateries available [Church's chicken, El Pollo Loco, Thai Vila] and 7/11 in the parking lot. Directly across the street, Starbucks available. This will definitely be my new charging station when Cerritos is packed and I don't want to charge at home.

I used to really like charging here and came regularly, usually around 10 PM or later to take…read moreadvantage of the cheaper charging rates. What made this location stand out from other EV charging stations was the 24/7 security and access to restrooms and a lounge area. As a woman charging late at night, the security presence made a huge difference. It made the station feel safe and monitored, which is honestly something a lot of late-night charging locations lack. The restroom access and lounge were also a big plus since charging can take a while. Unfortunately, those features are gone now. The restrooms are only available during "business hours," and the 24/7 security appears to have been removed. That completely changes the experience for those of us who charge at night. To be blunt, those were the things that made this station worth coming to. Without security and without restroom access late at night, it's really just another charger, and not necessarily one I'll go out of my way to use anymore. It's disappointing to see a location that used to feel safe and accommodating move in the opposite direction. I hope BP Pulse reconsiders these changes, because they mattered more than management probably realizes.

Out. STANDING. Clean, well maintained, convenient, all chargers in good working condition, onsite…read moresecurity to ensure it stays that way. Pray for the day every charging station looks like this.