If you are experienced at setting up courts, nets, etc, then maybe this business would be fine for you. But if you are putting in a backyard court for the first time, for example, you will be challenged. I purchased the slider system and a professional net - not cheap - in total, about 700 bucks. The package arrived with no instructions. I called and they emailed me instructions which were terrible. In addition, the metal brackets were NOT PRE-DRILLED. Why in the world would this be? And, there was no hardware to put in the brackets. So, if you buy this system, be prepared to struggle with the instructions and also be prepared to go to the hardware store.
When I called to complain, I will say that the owner Jesse was initially responsive and friendly. He recognized that my complaints were well-founded, and even offered me a full refund. I refused the refund, because I did finally get the net installed and I have every intention of using it. Jesse then offered 3 free volleyballs and a new containment system he was going to test out to see if it was good. If it was, then I would agree to take some pictures, give some feedback and hopefully a positive review for the new system. At that point, I thought that was a nice gesture and I agreed to that. He changed my experience from pretty awful to pretty decent. I was feeling better again about this company.
A couple of weeks went by, and the volleyballs never came. I called, and talked with the GM and they told me Jesse had been out of town busy with a tournament, and he would send them. It never happened. A week later, I texted Jesse and just said I was now in need of some balls, but instead of purchasing, I was hoping to take him up on his offer. His formerly friendly attitude changed and he now seemed irritated, and not at all interested in helping me anymore. He texted me and said he had been very busy, and he couldn't do everything on his own and I simply replied by saying "it shouldn't be too much effort to have one of your employees throw some volleyballs in the mail". I then told him to forget it, I would but the volleyballs from one of their competitors.
Finally, he texted me and said he sent 3 volleyballs VIA FedEx, along with a pump because they come deflated. I didn't reply. 2 days later, I received a FedEx Package that included 2 balls and no pump. No big deal, it could have been nothing. But for someone who seemed so concerned about helping me out and turning around a bad experience, in the end it was indeed very disappointing.
I would not recommend Volleyball USA to anyone who is new to putting in volleyball courts. Which is unfortunate because I really wanted to feel better about them. read more