1 review
1.0 star rating 4/12/2016
My name is James and I am a retired Navy Cryptologists....
I've enjoyed over a year of service from Dr. Volkman at the Orthapedic group pc , however a week ago I called the nurse to refill a prescription the same way I've done every month since Ive been seeing hin, she then told me that I had to make and appointment to see the Dr. Before she refilled it again. I explained that that was fine, but she should have advised me of that at the last refill.....before my prescription was due to run out.....I live 180 miles round trip to their office so I asked could she simply make an appointment then give me enough meds until my appointment...She gave me an appointment for the following monday at 9:35 AM but then gave me a quick and rude NO on the meds....then she told me to hold on and then put someone else on the phone who immediately started raising their voice yelling about how it was my fault that she didn't advise me beforehand that ai had to see the Dr. Before my meds could be renewed (maybe you can understand why that is..I crrtainly dont)....So I did what most of you would do....Hang Up....
The following Monday, I drove the long drive to my appointment made by the nurse....When I arrived, the receptionist said that I didn't have an appointment. ...That's right readers...she cancelled my appointment and did not advise me of it, in order to punish me by making me drive 180 miles round trip for nothing..... OK... So when I tried to schedule another appoinment, the HR lady came out and said that I couldn't schedule another appointment and that I would receive a letter...The letter arrived a day ago and the letter, signed by Dr. Volkman, said "I will no longer provide medical services to you due to your inappropriate behavior towards my staff"...If you're still reading this, yes...this actually happened...
My question...what kind of petty hateful people calling themselves professionals, just out of spite would allow you to drive such a distance knowing that they cancelled your appointment ???.....And what kind of medical "professionals" would deny you much needed medical services and vital meds because someone in his staff says that their feelings are hurt...???
As an African American here in Alabama,, I am used to seeing this kind of assumed "priveledge" where a person of color is looked at as though he is not entitled to the same services or respect as others and anytime he says something they dont like, he is severly punished or the police are called to take the scary minority away ....(which is how I felt when I showed up for my appointment at the Orthapedic group pc office) ....but I did not expect it here.....I actually thought that people in the Orthapedic Group PC were strong adults that are there to help when you need it...that would not be childish or petty and are unlike the rest of pre-civil rights Alabana... Maybe, I was wrong....
Visit at your own risk.... read more