Recently had surgery with Dr Rowland. Surgery was very successful…read more While recovery is taking and including physical surgery I am very happy with recovery and future use of my hand. I whole.heartily recommend Dr Rowlland for your hand surgery!!!

Feel as if they couldn't care less about me as a patient. I injured my shoulder and have very…read morelittle mobility. I was able to secure an appointment fairly quickly on a Tuesday. Come Tuesday, I was taken back quickly and received X-rays. The doctor seemed knowledgeable and said he was ordering an MRI. Insurance would need to pre-authorize and I should be getting a call come Friday or Monday. I never received a call regarding the MRI, so I call them a week after my initial appointment and finally get someone on the phone after getting disconnected twice. I'm told they are waiting for insurance to approve. I call back the next day and told again they are waiting for insurance and it can take up to 30 days. I call my insurance company today (Thursday) and was informed that nothing has been submitted for a pre-authorization . I then decide to drive to their Springhill location this morning to talk to someone. I was informed that the Saraland location only has one person who handles MRI scheduling, but she would forward my information. After waiting all day and hearing nothing, I drive to the Saraland location. The receptionist did not seem to care one bit. She told me it would be next Monday before that person would be back. I asked if there is someone else I can talk to as I am not getting any better and she just says nope.... I do not recommend using this provider for any care. In my opinion, they are a high volume clinic that prioritizes collecting as many copays as possible and little priority on patient care. I made a new appointment with another provider in the parking lot.

Had a great experience! Very timely appointment and Dr's recommended fitting for ortho shoe inserts…read morehave been life changing!

The Orthopedic Group, Fairhope, Alabama The following chain…read moreof events that follows is from personal experience I had visited this group of orthopedic doctors on one other occasion. My experience had been good in that my appointment was kept on time and I was in and out in a timely manor. My second visit was at the recommendation of my regular orthopedic doctor. Again, I was in and out in a timely manor. From there, all seems to have gone down hill. I was scheduled for surgery on my left thumb on March 21 2019 at 1:00 pm. I was given written instructions to follow prior to surgery. According to the instructions I was to have nothing to eat or drink after 12 am on Wednesday night. I was to be at the out-patient facility at 11:30 on Thursday morning. All of these things were followed, even though industry standards suggest that there should be no food or drink only 6 hours prior to surgery. When I arrived at 11:30 there were 2 other patients already there and a 4th came in shortly after. At approximately 2:00 pm a nurse came to the door and called the third person back to be prepped. She told me it would not be much longer. When I was finally taken back for surgery prep, I ask the nurse why we were all there at the same time. I was told that it was just in case someone didn't show up. I specifically ask here if that meant that the doctors time was valuable and our time as patients wasn't. Her reply was, that pretty much sums it up!!! I finally went in for the procedure at approximately 3:30 and was I was back in the room in about an hour. The doctor did come by and tell me that the procedure was a little more extensive than he thought it was going to be and that was the reason it took a little longer than he thought. I left the facility to go home with a prescription for pain meds in hand a little before 5 pm. I arrived the the drug store to fill prescriptions, to be informed that the doctor failed to sign the prescription. This was a prescription with narcotics, so his signature was REQUIRED! I call his office only to get the on call nurse who called him and came back on the phone with me to tell me there was nothing she could do but to phone something else, but it would not be as strong. (As it ended up, the phoned in prescription was only about half as effective as the original would have been). Lets recap so far...No food or drink for 15 hours and 30 minutes prior to surgery, note the 6 hour industry standard, and arrive 4 hours prior to surgery,(for doctors convenience). I was sent home with a prescription that I could not have filled, not even a phone call from the doctor with an apology, nor any offer to call one of his colleagues in the local area to have them write a prescription for adequate pain relief. All this combined shows little of no compassion or concerns for his patients well being. I guess his attitude was that since he was not the one in pain, it really didn't matter. I went for a follow up visit today, 4/4/19. Stitches removed and all seem fine, however even after a week, there was no apology for failing to sign the prescription from the week before. Which just reinforces my theory about no compassion for his patient. I would think long and hard before going back to The Orthopedic Group for any procedure.

Have been suffering with old beat up feet for years. Dr Harwood to a meticulous approach, treated…read moreeach issue in a planned approach and fixed accordingly. My feet are feeling great today. Dr. Harwood and staff are professional, knowledgeable and caring. He is thorough and to the point, highly recommended

Be careful with this doctor and the staff as they will send bills to debt collectors after making…read moreno effort to reach out to you to explain that insurance decided not to cover everything that they will lie to you about your insurance covering in their office. Poorly managed and poorly staffed as well. Few doctors seem to care as little as Dr. Hartwood as he does everything he can to get you out as quickly as possible, low effort.

Today is tuesday september first. I had my first appointment last tuesday at nine a m. After being…read morethere, a total of an hour and forty five minutes. And only finding myself in the line for x ray which wasn't moving. I left. On my way out, I made an appointment to come back today. I waited in the lobby over thirty minutes before being called back to x ray where I waited another ten or fifteen minutes. I was then taken into a room where a nurse practitioner came in. And she clearly had no idea why I was there exactly. She was focused on my spinal x. Ray, which has nothing to do with where my pain is or what is causing it. She pushed and pulled on my legs and feet, but never offered to touch or examine the area of the problem. It became more and more clear. She just wasn't listening to me at all. After twenty five more minutes, doctor hicks finally came in. And at least he checked the immediate area where the pain is but still stuck to the spinal issue and wanted me to get an mri. We even went over my CT. Photos together and then he talked about giving me a shot in my spine after the mri. I'm not a medical person, but I know enough. That my spine is not causing the soft tissue problem. I'm having nowhere near. I told him I didn't see any reason for the. M r I and he ordered his assistant to schedule it. Anyway, so she walked me out. Explaining the process to me, and I just nodded and left. I won't be letting them bill. My insurance for any more waste of time, including the. M r I or any follow ups. This was horrible service and treatment two weeks in a row.

The care that they give is %100. I understand when they are busy with lines they can get pretty…read morelong and I recognize that the phone will be ringing off the hook but to be fair it's important to get the phone and I understand going on hold but certainly not for almost 30 minutes. At some point the person that is on hold is important too. I've been in a position where I had to wait on clients in line and on the phone before but I can tell you I have never left someone on hold for that long! I ended up Hanoi and calling back only to be put on hold for another 10 minutes. I love how I am treated here and the type of care they provide is the best I have had! I get my ankles and back taken care of here and now my knee so I should know the quality of care they give.

There are a few spots to park in shade and around back there is plenty of parking also…read more When you enter you must read the signs to figure out where to go. Then check in on a kiosk. If you ask the people at the desk, they just instruct you to check in on the kiosk into which you are to enter in your insurance and social security number along with scanning your insurance cards and drivers license. On one hand I like that other people aren't handling your information, on the other it's very impersonal and the people at the desk seem like they don't want to be bothered (due to the eye roll) and I should've obviously seen and known that I'm supposed use the kiosk to check in. Then you have to read the signs to determine which side of waiting room to sit on for which ever doctor you are to see. The X-ray tech was very nice, fast and professional. The physical therapy staff are all very sweet and professional. The Doctor was excellent and I am very impressed with the efficiency of the office overall. Highly recommend.

Had to take my 81year old Mother in to see Dr Swigler today for a broken wrist from a fall. He was…read moreabsolutely excellent! Very caring and extremely kind! I would highly recommend him!!

Dr. Campbell is absolutely the best doctor I have ever seen. Because I'm uninsured I have been…read moresaying doctors over here in Baldwin County who see uninsured patients at a much lower charge. These are excellent doctors but I'm now having to wait 8 to 10 weeks for an appointment. Too sick for that kind of wait so I'm hoping to scrounge up $$ to go to my tried and true....Dr. Campbell.

I have seen Dr Campbell for years now. He is mild mannered, friendly, and a overall knowledgeable…read moredoctor. When I need to schedule an appointment, I am usually able to get one within a couple of days. I have had no issues with the staff or billing. I am also seen within an hour of the scheduled appointment which is very convenient.

Been going to Dr Varden for over 20 years. He is an excellent Dr and cares about his patients. His…read morenurses are excellent and very friendly Every time I have a question and I call his office his nurse Becky calls me back quickly and talks to him about my questions and calls me back . Never have to wait long to see him and he spends a lot of time with me. Won't go to another Dr

Today I had a appointment scheduled with Dr. Kendall Douglas a…read more Cardiologist with Cardiology Associates in their Foley, AL office at 9:20 am. I arrived at 9:10 am and sat in the office waiting until 10:00 am then got taken back to a office to be seen. After the nurse took my vitals she left and said the doctor would be right in. Twenty more minutes or so passed - still no doctor and I had to leave. The people working in this office are not professional and I get the impression they feel they are doing you a favor by letting you have an appointment. I will be looking for another Cardiology group that has some degree of concern for their customers. Steve C. 3/28/25

This practice is a well oiled machine! From check-in to check outI had the pleasure of meeting Dr…read more Gerry Phillips and his team. The whole experience was pleasant and informative. Needed tests were scheduled within the same week. I was very pleased. Dr Phillips explained everything to me in such a way so that I could see what and where my problem lies. This man is obviously doing what he loves and that is taking care of his patients. It's nice to know. Ty