My husband and I had an unbelievably terrible experience at O'Reillys in Kirkland, and have been…read morecoming to AutoZone ever cents and the difference is insane. We absolutely love the staff here. We have a great experience every time. We appreciate that we can trust them and don't try to get scammed like at O'Reillys (they tested our battery told us it needed to be replaced. We paid $400 for a new battery and then when we switched them out we tested the old one again and found out it was still 70% life in it. (Then they lied about it) and we had to fight tooth and nail to get a refund). As a woman, I appreciate being able to come to the auto store and feel comfortable. Today Vishal helped me out, and I felt SO respected and helped. He was so professional and kind. Very impressed with him and this stores hiring manager. Vishal gave me so much good information that I didn't even know I needed about my oil. Highly recommend!

amazing, needed wipers installed and Vishal was AMAZING! and was able to help right away, installed…read morethem quickly and I am all set for the road trip, thank you Vishal! Give this man a raise!

Vishal is the manager of this store and he is so kind and helpful. If you need a part along w some…read moreadvice or help looking at your vehicle- this is your store and Vishal is your guy! What a sweetheart he is. I wish more store managers were like Vishal.

I stopped by Auto Zone for tail light bulb and their answer was we don't carry it and all done …read more.. Went to O'Reilly and they also had non in stock but the sales person named Octavio went above and beyond ... not only he found the bulb, he came out and helped my change the bulb as well ... now this is called True Customer Service Way2Go Octavio and can't Thank You enough .... Like the Commercial indicates O O O'Reilly Auto Parts ... They Do Care and Octavio proved that

These guys are the greatest…read more Went in to the store to get a replacement battery for my sister's Hyundai, which I had driven there. They have my battery, bypass the core fee since I'm going to pull the battery and swap it there in the lot. They offer me the tools to do the job, but I explain I don't need them. Yeah right. Back in I go and they share the tools I need. Battery swapped, core returned, boom boom -- all done. All with great customer service, jokes and smiles. Did I say these guys are great?!

If I could, I'd give it no stars I would, I went in tonight and there was a lady working, I forgot…read moreher name (she was Mexican I believe with long hair, a face that says I hate my job and life) but she closed with a very very helpful coworker (older man) anyways, I needed a headlight for two different cars. I had assumed I could go in with just the make and model and year of the car and they could help find the part... WRONG!!! She demanded I give the license plate number refusing to even search by the make model year, saying that if I don't have the license plate she can't really help me, so I give her my plate since I know that one (not the other) and she claims I gave the wrong plate number (mind you my car was right outside and you could read it from the window) then she retyped it and says "good job that's correct" like I'm some little kid, then asked which light I need, I'll be honest I didn't know low Beam or high beam and I said the light just don't turn on, thinking that would narrow it down (again I've never changed headlights) anyways she then gets mad at me for not knowing and says "it's not that hard to know just turn your light on" again my light doesn't turn on, at that point I gave up and asked ChatGPT for help and within a minute I got the answers and was able to find the parts, when I went to the register the older gentleman was open so I went to him because I refused to get help from her again, and when I walked up he was super respectful, I asked if the light didn't fit could I return and he took the time to go out and remove my headlight, check the part number to confirm I was getting the correct one and then helped me replace the headlight and make sure it was working correctly, then proceeded to give me the part number to put in my glove box for future reference, he then went and checked to confirm the light I was getting for the second car was correct and when i mentioned I didn't have the plate number he said it didn't matter I just needed to know the make, within 4 clicks on his computer he was able to confirm the part was correct. I was extremely disappointed going in tonight being disrespected and to be honest felt like I was made to feel stupid for not knowing the parts numbers I needed and the plate numbers for a car. But when the older gentleman helped it made the visit a little better, I wish I got his name because he was absolutely amazing and respectful and I wish I got her name because I highly recommend NOT going in when she is working and to go to another location, if I was able to I would have left instantly.

Totem Lake Napa Auto Parts is the place to go when you need Auto Parts or Just some advice. I Went…read morethere to get replacement wiper blades and was Assisted by John he helped me purchase the correct ones and also installed them ! Exceptional customer service I Highly recommend this Location Sincerely , Marcia (KGM)

NAPA will absolutely not honor battery warranties, under any circumstances! I brought in a battery,…read morethat was clearly purchased at NAPA, clearly within warranty, and I was given a near gleeful "no" that my warranty would not be honored! Only shop here if you absolutely do not care about them honoring any warranties!

I just bought my 3rd helmet from 425 Motorsports, and couldn't be happier with the selection to…read morechoose from and the service I received. I

Organized interior with nice sections for car harnesses, steering wheels, racing suits, and socks,…read moregloves, shoes--everrrything, with seats being the highlights. It was nice to test the seats out and have a knowledgeable salesperson on the floor. Would come here again for any of my racing needs (if I ever race hahaha)

Shout out to Brian. I drove to O'Reilly Auto Parts in Totem Lake today with the check oil light…read moreshowing on my dash. He found the correct oil for my car and put it in the engine for me. This is notable as I broke my leg earlier this year. Although I can drive it is difficult to get in and out of my car and walk around. I never left my car. That is customer service at its best!!

I shopped there on 8;51 pm 8/10/23. I left my wallet on the…read morecounter 9 min before their closing time. Only one person and two cashiwrs were at the store when l left. Next morning at the opening l went in and the manager said there is no wallet in their lost and found. There was only one transaction ( which was by credit card and traceable) done after mine the night before. The regional manager has not returned my call since 8/11/23. Either one of the three employees or that last customer has lifted and used my cards every where they could in Marysville area. The 8/10 manager on duty confirmed there was no other traffic or customer was there after l left the store except that customer who made credit card purchase at 8:57 per the cash register records.

These guys are the best for German cars!! They not only know…read moretheir stuff, but the quality of the work is second to none.

The best people who really want to help! Couldn't have…read moreasked for a better experience! Will only buy rims here!!

I always enjoy coming here the girls are really nice and friendly very helpful if in getting what I…read moreneed for my car! Even the men are nice! And it's very clean inside. Easy to find what you need

Great service, need a few things for my car and this was the right place to stop by. They didn't…read morehave one of the stuffs I was looking for, but they found in which nearby store it's available; also suggested an alternate product I can get it on Amazon. Friendly staff !

Great location, friendly, knowledgeable, patient staff. Appreciate having this shop nearby and…read moretheir willingness to help.

This is the first time back at this store in 4 years, maybe 5. I stopped coming here because the…read moreemployees always had a scowl on their face and came across as rude to me. Made me feel like I was bothering them so I stuck to Amazon. Today, I needed new wiper blades and I couldn't wait for 2 day shipping. I was prepared for a rude interaction. I didn't see any of the employees from before. The young man who helped me was super nice! He even offered to help install the wiper blades (took him up on the offer). The manager was also super nice. I was so relieved. I can come to this store again for my car needs and not have to order off Amazon!

Tristan was amazing! He helped me change my headlights on my Prius which is not an easy task. He…read morealso did it without making me feel STUPID. After just coming from a local dealership that prides themselves on "service" and being talked to like an idiot, it was a breath of fresh air to have someone not only treat me nicely, but TEACH ME HOW TO DO IT! I saved hundreds going here and doing it myself with the help of the staff. Thanks Tristan!

Don't buy car batteries from this store! Lasted less then 7 months. Went to return and wouldn't do…read moreanything with out the original receipt even though they had me in the system and bar codes and month stickers on battery.... Not shopping there again.! Got robbed battery was funny after a couple of months.