Never have I received such rude costumer service. As a foreigner, I was grateful to find a phone company that has an international plan in Europe while abroad. Please note all of the hidden costs with this cellular plan contains. Initially when I got the plan, I was told I would be able to use my phone outside of Italy. However, when I did leave I had hidden fees that had to be payed.
When I went back to Vodafone to seek help, I was told my plan would be able to be used until the 28th of March. Again, that was not the case. My phone plan shutdown once I got to 2.5 gigabytes, I purchased a plan with 5 gigabytes. This is frustrating as a customer because I needed that data to navigate. My data was shutoff while I was in the country with no where to seek help with navigation. I still clearly had service on my phone as it said 4g with 5 bats but my phones data did not work.
Then when I returned to Vodafone March 30 I was treated with such utter disrespect from Rowina and her co worker at the 'a Via Del Corso Vodafone. Two co-workers were speaking Italian back in forth to each other the entire time they were "trying to help me." They kept snickering back and forth and blatantly staring at me when I needed assistance.
This experience is very uncomfortable as a costumer. Again, my friend and I had hidden fees and Rowina would not explain why we were charged.
PLEASE LEARN FROM MY MISTAKE and find a more honest and helpful company. read more