For the second time, my order was messed up. I ordered directly through the Vocelli website, not a third-party app. The video I posted shows exactly what appeared on my end. I ordered the Big Italian with hot honey, but my order arrived without the hot honey. I called and spoke with the manager, Mike, who seemed completely uninterested in fixing the issue and only offered a store credit. He repeatedly claimed the receipt showed "no hot honey," implying this was my mistake. However, as the video shows, there was no option for me to select "no hot honey." I simply selected the crust and added the item to my cart. Instead of resolving the problem and giving me what I paid for, Mike argued with me, repeatedly blaming me and insisting that was what I ordered. His response was dismissive and frustrating, and the conversation escalated because he would not listen when I clearly stated multiple times: I want what I paid for. Mike refused to send a corrected order, claiming I live too far away (I'm 10 minutes away), and continued pushing a credit instead of making the order right. He even blamed Vocelli's ordering issue on a "third-party app," despite me ordering through Vocelli's website. When I asked for a refund, he said he'd "try." At the end of the day, I wanted the order I paid for, not excuses, blame, or an argument. Good customer service means fixing mistakes, not blaming customers and offering credits as a default solution. After this happening for the second time, and after the way this was handled, I will not order from here again and would warn others to go elsewhere. Mike should not be in a management position if this is how customer concerns are handled. --- to see video look on google reviews --- read more

First time at this location and we were pleasantly surprised. It's definitely one of the best chain pizza places. The food was cheap and darn good. We will be back. read more

Placed an order at 8:41 PM for delivery. At 9:28 PM, I got a call saying it came through as pick-up (it didn't). They switched it to delivery. At 10:03 PM, the driver called saying he was at my door -- he wasn't, he was across town at a hotel. I gave him the correct address (already on my account). By 10:27 PM, still no food. When I called the store, the employee was rude, blamed me for entering the wrong info, and even said I "wasn't getting anything free." I never asked for anything free -- I just wanted my food and to file a complaint. This was a terrible experience. My order should have been refunded, but instead I was disrespected. I will not be ordering from here again. My money (and my grandson's love for pizza) will be going to Papa John's -- better food, and better service. read more

I pay for additional toppings and they've not put them on twice now. This time it was bacon. Last time it was green peppers.

Had Vocelli's last night for the first time in a while and it was so good! We had the pickup special, 2 colossal pizzzas (18") for $30 + tax. Can't beat the price in Washington. Other pizza places charge that for one XL pizza. This pizza tasted far better than I remember- The crust seems to be thinner on the bigger pies; the last time I got a smaller pizza and it seemed really doughy. read more

1. The food there is always prepared the way i want it, and it taste the same every time. Now that they are under new management it some how taste even better :-) 2. What is there to complain about they said my order was about 10 min wait and by the time i came back to the store it was ready. Hot stuff Hot, Cold Stuff cold. 3. The people who worked there all made eye contact in turn. They have a diverse team working and i was made to feel like they appreciated me as well as appreaciated my business 4. Smaller store front but fast service with no waiting except for the food preparation time. 5. Great deals, hey i know times are hard but i clearly got my monies worth (see photo) read more

Good service, great pizza with good pepperoni. The pizza crust was crisp and tasty. It costs $1 to add garlic butter in the side, which is a great addition to the pizza. Will try again. read more

I don't understand the crappy reviews. This place is delicious! Got a large pepperoni and sausage pizza, boneless garlic wings and breadsticks. All of it was absolutely amazing! My SO and I walked in and our food was done in record time. We put our tailgate down on our truck and ate there. The sausage had an amazing flavor to it. I normally dislike sausage (SO likes it) but it was yummy! The pizza was thick and had plenty of toppings. Their breadsticks were great too! Tons of flavor and you get plenty with your order. The chicken was really good too! They definitely know how to season! This is only my 2nd time there in like 6 months but we will definitely be back!! read more

I always go to the Vocellis, everytime I go I always get a pizza and wings. I usually get the Hot Vesuvius wings this time I got half those and half mango habanero,they were amazing and the girls who work there are always so friendly and nice and are very helpful! Always happy when getting there food ! read more

Vocelli Pizza - Mango Habanero & Hot Vesuvius wings - Pizza Near Me - Washington, Pennsylvania

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Threatened to fine me 500$ for parking there for 2 minutes and returning to my car with 8 open spots at the restaurant. Ordered there yesterday, will never get another dime from me again. read more

Vocelli Pizza - Medium pepperoni takeout - Pizza Near Me - Washington, Pennsylvania

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Small and doesn't look like much from the outside but the food was good. The pepperoni vocelli rolls were to die for. They were my favorite thing. The inside was small and cozy. Luckily for us, no one else was eating in at that time and we had the whole place to ourselves. Will definitely stop in again and try the Stromboli read more

Vocelli Pizza - Hawaiian pizza - Pizza Near Me - Washington, Pennsylvania

I order food from here often. Last night I recently ordered food the order was placed about 12am the store didn't close until 1am. I paid with card so it was already paid for yet nobody showed up with my pizza. I called them soon as they opened and a lady said they would check to see about giving back credits for it and that was it. Nothing happened so I called back later on and explained the situation again, and this time the lady said there was nothing they can do. So I'm just beat on my food and my money. Definitely won't be coming back AGAIN. Four star pizza and mama cheese has been better. Lately vocelli pizza has been doughy. Save your money save your time on these inconsiderate people. read more

Always good love the food Delivery was awesome aswell!!!!! Love there hoagies Stromboli amazing read more

It was ok pizza and was glad they delivered to our hotel but it gave both of us serious stomach issues.

Quite frequently deliveries are under 20 mins. Great quick service, great food. My family's go to spot for pizza salads(amazing) and hoagies! read more

No better than Domino's or Pizza Hut. I learned a lesson to never ask a hotel desk guy for pizza advice. After 13 hours of driving, I just didn't want to research on my own. Pizza was fair. However, very little toppings and overall average. I just assumed Pennsylvania pizza would be much better than what we get in Arkansas. This place proved that is equal. read more

Vocelli rolls are very good, wings were good. The delivery driver was very friendly and professional.

Everyone was very nice when I picked up my pizza. The food was really good and hot and ready. The guy that I paid was cool.

Usually good pizza by washingtin park standards. I ordered one Sunday night that gave me food positioning Only thing I ate that day and Siena next day vomiting with diarrhea. Being a former restaurantour I though I should mention there is a very high chance the served ne spoiled toppings. I didn't want to make a fuss, I wasn't asking for a refund just wanted to quietly tell manager She didn't care in the least, she did t ask what I ordered. Bc she refused to have a private conversation with me I was forced to explain to everyone within a moral certintude they served me spoiled food. They didn't care, they asked no questions, done little man child attempted assault trying to push me out of the building I came down for a quiet word with manager who refused to talk to me, had no interest in the high likely hod she made me sick. Instead the threatened to call the police which if I had the time to wait I would have relished talking to Some little man child is shoving me as I'm explaining all the evidence that indicates directly to them giving me food poison They didn't care. They thought apparently serving pathogen infected food was there right and how dare I question it As a food service professional it was most the most aggregious case "we do what we want,we got you sick tough, no info was taken on the pie that made me sick and they think me saying it happened it reason to call the police. Remember I asked for a private word with manager to give her a heads up Instead I was insulted assaulted, and they made no attempt to investigate. Owner has been notified and message left with health inspector Sucks bc it's decent people and the other managers are professional and care if there selling pathogen infected food I'm read more

Haven't been here for a while so we ordered a large pepperoni with extra cheese. When my wife got home and handed me the box it was very light and I asked her if there was actually a pizza in the box? Opened it up, it tasted OK, absolutely no extra cheese, they put that in their pocket.Now I remember why we stopped going there several years ago, absolutely ordinary boring pizza. read more

I ordered a delivery from vocelli pizza. I never got the order. I called to inquire about the order and was rudley answered by an employee who said she was a manager read more

Just recently moved to the area and did not want to cook tonight so we decided to check out one of the local pizza joints. Omg, our pizza was delicious. Not only was it delivered piping hot but came before the promised time. I'm a fan of the thin crust and they have one of the best thin crust pizzas I have had in while. It was so good, we might have to bring back weekly pizza night. read more

I have always liked their pizza and wings but on Friday I ordered takeout and I have been being so careful because of the pandemic but when I went to pick up my food I entered wearing a mask as required and there was a customer inside ordering with no mask. They should not have allowed him inside without a mask. At least half of the people working there didn't have mask on either. I won't be going back and I will tell everyone I know that it is not safe to get food from there. read more

This is the best place to get some some awesome pizza! I've been getting food from them for years. And not once have I been disappointed in it. No matter if I pick it up or if it's delivered to me, it's always fresh and hot and perfect! The service is great and the employees are very nice and have never had messed up food from them. I rate it a 5 star! read more

Delivery guys are very nice. Lunch, Dinner or late munchies everything is ALWAYS delicious. Made to your specifications. Always hot and good. One of my favorites read more

ordered pizza, says it was delivered never got delivered. waited almost 2 hours. called in just to get told it's on its way. where tfs my food read more

The delivery driver was friendly and personable. Ordered pizza cheesesticks and subs, which were delicious. Also arrived swiftly and hot. Only complaint was about the card not reading which made it decline. Which would have sucked if we didnt have cash. But overall good food good service. read more

Special Orders. When you ask for a thin crust double bacon double peperoni pizza, they pile it high and your box will be soaked with grease. Probably one of the best pizzas I've ever had. Their website is pretty cool and you can customize your pizza to your liking there. They deliver anywhere in Wash and some of the outskirts. When I want pizza that's going to please everyone I get papa johns, but when I'm ordering for the boys I get Vocelli. Cons: Dried stick like bread sticks. Cheesy bread sticks are good but the regular bread sticks suck. read more

So so Pizza. Typical delivery type pizza for this area. If you want a "taste" of Washington go to Osso's at a non peak time. (see my other review) . read more

If I could give their lunch delivery a zero star I would. I ordered a Stromboli and Rootbeer at 11:00 am, for an 11:45 drop off. at 11:45 when it was suppose to be here for my Doctor's lunch they said he would be pulling in any minute. The food did not arrive until 12:30, that's unacceptable. read more