It has been years since I actually went inside the actual mall at Gurnee Mills, but in my younger years it was the place to hang. So, deep down I knew better than to be drawn in but years without mall exposure left me vulnerable to mall grift. I was suckered in and treated to a high pressure sales situation that was very uncomfortable. It went from overpriced skincare to red light therapy devices that they wanted thousands of dollars for. The sales people were very skilled at their craft, but I hate being pressured to do anything, let alone spend money. I would advise anyone to stay away and not be sucked in by free samples. I knew better, and yesterday's lesson was a reminder to avoid the mall grift. read more

Scam!!! Filed complaint with Bbb. Total scam and don't do any service they show and push you in a corner to buy 4k worth of product that's not worth it and some used!!!! read more

So rude, so degrading, such a horrific experience even walking by the store. The employees say horrible things to the people walking by about their appearance. Based on other reviews such as Yelp, they overcharge and people are being scammed. Do NOT go here. Offensive, degrading employees. It's just so wrong. Wish I could give "this joke of a place" ZERO stars. read more

Worst experience ever, I do not recommend!!! I had a 12 pm appointment, which I confirmed 4 times ( 2 x today). I arrived early and no one was there. I waited another 10 minutes and called their customer support center who told me they had another issue. The salon had no one in it, no staff at all. I went back an hour later and they told me on Sunday, they open at 12:30/1pm. So I was lied to and wasted the 1.5 hrs to drive up and back. Then thy only opening was 4pm. Do not waste your time with this spa as they have no issue wasting your time! read more

Vivorelle - The spa with no staff at all. - Cosmetics & Beauty Supply Near Me - Gurnee, Illinois

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I went there Tuesday September 16th 2025 because I was looking to get a facial done amd an Ad popped up on fb about a special they sopposedly had! I made an appointment because it stated it was a less invasive treatment than a microneedling which I was really thinking on doing! Whole time Im thinking its an actual spa where you can go and get treatments every so often you would want and not even close to that! First the manager Dani was so friendly and said that a product was $7000 but on special for $4000 then took me to a room and put idk what and started using this gold wand on my face then he lower the cost to $913 cause he would pay the other half and that made me completely not trust on them, even after I said I had surgery on September 23rd he kept being pushy and wanted me to buy it, after I said I didnt know I would make it out alive, he said to not be negative and kept insisting. Not gunna lie I almost did fell for it after seeing temporary results but I said NO and all of a sudden his attitude towards me changed and started saying how I wasted his time and I said, until you have a surgery and be put under anesthesia you will understand how Im feeling! Why buy a product that if I dont make it out alive, will be stuck sitting at home and I seriously had to cry to be left alone then thats when he shut THU! I walked out up outta there super fast! And Dani, just so you know your number was thrown out in the parking lot. And Imma just say this; pa alguien verga, verga y media young people STAY AWAY!!!! read more

I wish I didn't have to give these people even a single star. This place is fraudulent. PLEASE DO NOT GO THERE. I saw an ad on IG about a facial. I clicked on it and registered, thinking I was coming just for a facial, only to find out that they were trying to sell me a red light device for acne. The price went from $8,000 to $4,000, then to $2,600. I insisted on not buying it. Juan, who claimed to be the consultant for "calm and glow, a company that is part of Viviorelle, was rude, arrogant, and a big thief. He left my face looking horrible. I had to run to Sephora to get cleaning supplies to wash the exfoliator off. He talked and talked to the point that he spat on my face. I will also report this to the Better Business Bureau, as this is a clear case of fraud. The money I paid them could have been donated. It was a big waste of resources. read more

I'm a bit confused if this was an educational course because I did learn how to successfully bully someone into buying skin care. 1. Free sample: I came into this shop because they offered me a sample of skin care. I said no, but they proceeded to tell me "Please". One thing I learned from this is that I will no longer be humble. If you are in need, I do not care. 2. Belittling: Such a great tactic to make someone feel unworthy of having something to the point they buy it. Calling me poor when I'm just 23 and barely starting my career is crazy. Plus, when I did buy the products, they didn't even thank me or make eye contact because they were mad that I did not want to buy a $7K machine. 3. Lying: They will constantly offer you a lower price and say, "Please do not tell people I want to sell you this for $699. oops, just did. On top of that, they will take a before and after picture, but will take 1 minute to take the picture? Are you increasing and decreasing the exposure queen? 4. Free facial with a purchase: LMFAO This one is crazy, and this one is for the history books. They will rub stuff on your face so you can't leave, and then explain how the machine is effective and if you can buy it from them. I THOUGHT THIS WAS A FACIAL. When they did end up wiping stuff off my face, they explained that it was dirty. That's just my $38 sunscreen. 5. Traveling: These girls are talking about how they travel every month to different locations. That's a great move, so then people won't recognize you, so just treat people badly like there's no tomorrow. In essence, I give this company 1-year max in Gurnee Mall. ‍ Shout out to the Italian lady who took my humbleness away from me. Oh, and I took business law, and this ain't no defamation queen, just facts. ‍ read more

This store strictly exists to scam young people (specifically new sailors). They offer skin care for $80 ish the blast their cards for hundreds of dollars. I don't understand why Gurnee Mills Mall allows them to continue to operate on their property. It's disgusting read more

Absolute scam store. Read the reviews. The same thing happened to me. Was never told the price and then charged $300. They will not refund. This place needs to be shut down and sent to court. read more

Strongly DO NOT recommend! I booked last minute due to an advertised special that kept popping up on social media. I should have checked the reviews, Big mistake on my end. The Staff are friendly but Beware this is a Not a real facial, it is a sales pitch for a LED device they sell. It was not relaxing, he talked through the entire process about the device and if I bought today the other things he would include in the price. The face device was $4,000k or one for $5,000k. read more

All of what the reviews say about scamming is true! I suspect the ones that keep their stats up are false reviews. They took my son, a newly graduated sailor, for about $300. I'm worried they will take more later. I didn't "rush to his rescue" to respect him as a man on his own, so he could learn this lesson on his own. Be safe everybody! read more

Everyone was so nice and my results are amazing. It was a little loud and further services were expensive.

Scammers, offers facials online. When you get there, it is a storefront with no licensed aestheticians. They just try to make you buy their handheld wand the whole time. They do not do a facial, then charge you $80 plus tax. read more

I arrived for a 60 minute facial, or so I thought. It advertised 15 minutes for facial skin cleansing, with 30 minute facial and 15 minute consultation. It was none of that. I arrived, was brought back into a room. The young lady cleaned my face ( 30 seconds) and said the "doctor" will be in with you to assess your skin and omplete the "treatment". The entire appointment was spent educating me on the device they are attempting to sell you for your skin with light therapy. The device is about $9000.00 dollars. Yes you are reading that right, $9000.00 dollars. It was a complete waste of my time. I am not the push over type and made it very clear I would not be purchasing anything when they started their sales pitch. DO NOT FALL FOR THIS AD ON FACEBOOK OR ANYWHERE ELSE! read more

They pull you in with free samples and then they don't tell you the price until they have your card in hand, He told me there would be a military discount of 40 dollars and he added money on two cheap containers for 540 dollars these people are scammers read more

Avoid at all costs. Scam!!!! IGNORE THE SALESPEOPLE AND KEEP WALKING!!! Nothing they offer is worth the prices they charge. High pressure and totally fake complementary tactics used. They seem charming and helpful, but they will rip you off!! DO NOT STOP FOR THEM!!!!! read more

Horrible store. They are scammers and particularly like to target the Navy Sailors when they get liberty. They are extremely pushy with them and when they get someone to buy something, they charge way more than the price of what was purchased. I let the employee put the cream on my eye in order to keep her away from my Sailor. This employ was extremely insulting. She actually said to me "why do you not use any face cream? Is it because you are too busy or too lazy"... not exactly the customer service you would expect from a place that charges such a high price. The products are also crap and definitely not worth even a quarter of what they are charging. My advice is to stay far away from this store... read more

scammers... do not not even so much as pull your credit card out of your pocket you will be hit for thousands pushy, rude employees lure. you in by being sweet and telling you how beautiful you are how nice your hair is or how pretty your eyes are, then they turned to vultures when you reject them... despicable, business practices, draining accounts of young, unsuspecting, sailors, and elderly cheap products they charge hundreds for. You refused to pay they threaten you with legal action which for our young sailors know that that would be something that would ruin their career so instead of facing that they give over their credit card one poor girl was hit for $4000 after being told $400. if I could give a zero star I would read more

if i can give a 0 i would, they scam. no no no. i had multiple friends get over charged and they say 50 for it to come out to be like 500 bucks. all for a little hand cream. they bully u into buying and get mad when they dont read more

They overcharge your credit cards when you purchase. Their free samples turn into a pushy sales of hundreds if not thousands of dollars being charged to your card. read more

Scammers will over charge and push products on you. they are extremely rude. Especially to our military members they use scare tactics to scam them. read more

My son, a new sailor, went in to buy a few products for his facial skin problems. He spent less than $300.00. He received notifications from his bank later that day that they charged his account over $2,000 and tried to charge more. This business is a scam, and preys on young military personnel. We are reporting this business to the Illinois State Attorney's Office, Consumer Protection Division. read more

Be AWARE! SCAMERS!!! will force you to apply lotion in eyes to make you buy there cheap lotions and will push on to add $4,000 machine stating its complementary and fake complimentary spa massage. Dont give your credit card or signature they are scammers!!! read more

Typical sleazy sales practice. Young girl (sales employee of this company) to convinces a young guy (my nephew) to allow her to apply a skin product. She THEN convinces him to give her his debit card for a "299" charge for a couple of products (he's thinking $2.99...kid is young and works at Walmart part-time...has no money to spare). She then charges his debit card $323.99 and hands him a small bag with 3 small product boxes. She didn't even give him a receipt...he confirmed the charge on his bank app and is horrified at what just happened. When I hear about this I went to the store where they grudgingly print a receipt which states "all sales are final" and give him a form to fill out to communicate with the company. I left a very angry message and received a call back today from the "company". Bottom-line? She took the order no. and said she'd be speaking with the store so that this "doesn't happen again". Of course no offer to accept the products back or consider a refund. Meanwhile, an innocent kid (with porcelain skin who obviously doesn't need skin care products has to absorb the financial loss and have to deal with being victimized. The girl that did this is very young...early 20's at most and KNOWS what she's doing...and knows it's wrong. So does the person I spoke to about the incident. We read more