DO NOT CONRACT WITH THIS COMPANY!!!!  I had Vivint for 4 years and moved.  I canceled my contract per the agreement - giving 30 days notice and paying off the hardware.  I paid off of the equipment amount but unfortunately, I was told I have to continue paying for the monitoring services as I have 5 months left on my 60month contract. Wish I could give a 0 rating. This company is crooked.  Stay away!!! read more

Sad that I have to write another review of this company. I don't know what happened from when we first had gotten the service to now but I guess moral of the story is don't add any service. First and foremost there is a $299 charge that got added to my account for no reason? That $299 needs to be taken off of my citizens pay account immediately. I did not authorize that and that shouldn't be on there. Secondly I bought 2 extra sensors and decided to add them and they don't even work so that was a total waste. The first ones that were initially installed are amazing but these ones are totally different and complete garbage. I paid out of pocket for these and just want to return them and get my money back. Third thing is I added another doorbell camera and it doesn't even work half the time. Actually 2 of my cameras that I added after the fact go off line more times than they are on line. It has nothing to do with my WiFi either because it's a strong connection and very fast. Lastly they won't send someone out to fix this issues without trying to charge me $100 so they expect you to have broken equipment and pay for it month by month unless you pay them. Well I decided I would schedule and try and get it fixed and figure the $100 out and they send out a tech who is not supposed to be at my house!!! If you read my other review he had installed a camera in which I did not authorize so it was in the notes for him not to be there. I mean come on this is horrible customer service and just very portly ran. I will definitely be taking this further and trying to switch if it doesn't get resolved. It's absolutely ridiculous with how many phone calls I've had to make and how much money this has cost me. I think I need to contact the attorney generals office or take it steps further if this doesn't get resolved. Beware so this doesn't happen to you. read more

The sales representative told us, he would give us a 30 day free trial and 3 months of no payments. We repeatedly asked him about it. When we tried to cancel after 2 weeks, we were told the trial period had ended. I have spent many hours on the phone with the loyalty and complaint departments, each time was told they would call or email us. Have never received anything. The sales representative has also ghosted us. read more

I like the security system however my representative (Jordan Lewis) was very responsive with every questions I had but after my system was installed, he is no where to be found. Making promises he can't keep. I deal directly with customer service now. I think he is a representative for Northern CA region. He was referred to me by a good friend. Not blaming my friend, but I would not be referring Jordan Lewis and anyone I know. read more

I was told in order to cancel I had to send an email this was after I canceled my service and paid all necessary fees for early cancellation. Then I was charged months later even after not having Vivint product at the house I used to be in. So I called and told them that I want to cancel they said send email. I sent the email and the cancellation team continued to sell me the product and didn't go ahead and cancel they tricked in me in telling me that I couldn't get Viviint again and that if I did I would have to buy the whole alarm system again that I just finished paying for. I had told them that I moved from the house I was living at and I live in an apartment so I don't know when I will own a home again as I live in California now. So they suggested I get a deferment until I bought a house I told them it might be over a year or two and they said they can only do a year so I agreed thinking that once I buy a house I can start my contract welll they failed to tell me that the deferment included the 36 months I didn't find this out till later I thought it meant once I get the system in place and sign all paperwork. Now a year later they are sending me a bill to pay a monthly service but I have no type of monitoring service with them. I've called many times and I'm not given an accurate answer until recently where they said I have to pay $700 to cancel one I didn't sign any contract and don't have monitoring service with them so why do I have to cancel when I already paid my early termination fee when I had a different service with them and I paid all obligations they asked for. I've read other similar blogs,posts and complaints. They are scamming people to stay with them and it's difficult to cancel I never had this problem before with many companies. Vivint I was a loyal and faithful customer since 2015 to 2023 and I never thought you would do this to me. Beyond disappointed with your company read more

While I was gone on military active duty a Vivint rep barged in my home and basically forced installing the system into my house. The company is based out of UT and I am in CA. I couldn't find the store in CA, so I'll leave the review here. My wife immediately called to cancel the system after they left. They came and uninstalled their system but did NOT put back the system I had previously. When I called to speak with a rep (James, ID #10463) he stated because the equipment was not Vivint equipment they could not touch the equipment. That didn't seem to be a problem when they ripped it out of the wall of my home. Based on others reviews I would stay away from this company. And if they truly cared they would reply to my review and fix my system back to how it was. read more

Vivint - Left my equipment mangled and not in its original form. - Security Systems Near Me - Provo, Utah

Was told my information was removed from the Springfield Ohio account. Too good to be true as yesterday I received a voicemail from a technician that he was en route for the service call that was placed. So obviously my phone number is still tied to the account. Tired of the lackluster customer service to get my information off the account. This is FRAUD and as it appears despite my attempts to get this resolved Vivint does not care. The attorney general's office has the information to assist since Vivint Fraud department and customer service is non existent unfortunately had to provide a star rating as "0" is not an option so had to select 1. read more

I called Vivant customer service to set up an appointment to fix my security equipment. The appointment was scheduled for 5/19/23 between 8-12. I received a confirmation text. I waited 4 hours and no one came or called. I contacted customer service and they could not find the technician and they had no idea why he did not show up. I made another appointment for 5/24/23 between 12-4. I called customer service around 3:45 and they stated the tech is scheduled and would be calling me. Again, the technician never showed up or called!! I called customer service and spoke with Michelle. She had no idea what was going on for the second time. I asked to speak to a Supervisor because customer service did not have a clue what was going on. The Supervisor did not speak with me. Customer Service also hung up on me twice during these calls!!! I called back and spoke to Veronica and scheduled another appointment for May 30th between 8-12. She said the technician's name was Nolan, I told her I was filing a complaint. This is unacceptable customer service for a Security Company. If they cannot find their technicians, how can they possibly secure my house!! read more

Do not join Vivint, cameras and everything worked well to start and a few months in there were connection issues with cameras and a few times a week over the last three years cameras are always disconnecting and not working. I feel like I work for Vivint with the amount of trouble shooting I have done. Service techs have been out twice to no avail. When I needed the cameras most one of my driveway cameras were disconnected. When you try and cancel the service they give you hell. I will not pay for devices that do no work or that I constantly have to manage. Definitely do not finance their equipment I'll be sharing from a mountain top through various platforms why to avoid this company read more

Continued attempts to cancel service and could not get it done. Send me to the next person. Did that for awhile and when it finally got figured out, they got one last charge out of me because it takes 30 days to get it finalized. I was day 24 of their billing cycle so got that one last cycle in. Nothing they can do about it they said. Even after multiple attempts to get this taken care of noted in their event logs. Stay far far away from Vivint. read more

This isn't going to be a good review. First this review in no way reflects on the installers. They are a separate company. They were professional, pleasant, knowledgeable crew that are easy to work with. Vivint on the other hand. I can't remember 1 time I called customer service and actually got a pleasant helpful person on the other end. Hell towards the end of a 5 years contract I would put off calling knowing my defenses would automatically be up. Evetime, I'd called I was made to feel like they were never at fault, and they always talk in circles. Even when I tied to cancel my services, they transferred me to (I kid you not) 10 different people before I could finally cancel my services. It took me 2 hours to cancel. Like it should take even half that long. The first problems begin when the main module wouldn't update and went offline. I called and somehow Vivint put in a two-year-old module. I asked if they always give new clients two-year-olds equitment. I got some vague BS excuse. But they replaced it anyways. However, the "new" module kept having to be forced updated when a new update come out. It would never update on its own. The next one, I got the extra Police and fire protection. The fire protection is a small Wi-Fi device sits next to a smoke detector. Well Cooking one night, I filled the kitchen with smoke. Smoke traveled to the smoke alarm, which set them off. I went to the main module to type in the code to cancel the alarm (didn't want the fire department here). Guess what. The Wi-Fi device wasn't connecting to the smoke alarm and the fire alarm wasn't connecting to module and the module wasn't connecting to the to fire department. I called Vivint and guess what. They didn't revise any type of signal that my fire alarms or any alarms went off either. They sent out a new fire Wi-Fi device telling me it may be a bad unit. Hoping that would fix the problem. Yah, about a year later it happened again with the same results. Both the fire Wi-Fi device unit and the module didn't send anything again. I called and asked for a refund or for them to fix it. They flat out told me give me no refund or fixing the problem. So, I was paying for something that didn't work. And guess what I put in several more complaints and Vivint still didn't fix it or replace anything, nothing in the remainder of my contract. Then the sensors on the windows and doors started failing. Then the doorbell Vivint supplied stopped working. Honestly, the past 5 years have been a nightmare I would save the time money and headache and go somewhere else I will never go back to Vivint even if they are the only company in my area, and I will never recommend them AT ALL to anyone. read more

Absolutely the worst! They should be run out of business! I have been trying to close my account, due to move from our home. It has been over a year and they continue to scam us by sending bills every month! We had to settle an equipment charge with a bank and that was done, but still the bills from Vivint continue!!! Stay away from these people. They are not afraid of the BBB or any other bad reviews...just don't give a damn! STAY AWAY!!!!! read more

I have had four different home security systems installed in my home in nearly 20 years. By far, Vivint is the absolute worst home security provider I have ever encountered. Their technician failed to show up on the day he scheduled to install the system. When he finally did show up, he talked me into adding several devices to the system, claiming it would only add a a nominal amount to my monthly bill. A few days later, I noticed my bank account had been debited for the full amount of the equipment which was nearly $500. Also, I was promised a free month of service since the tech failed to show up for the original installation date. I called several times and have yet to receive the fee month. The motion sensors tend to be triggered by my medium sized cat so I have to disable them when I leave the house. So happy I paid extra for those! Finally, my outdoor cameras have been offline for 4 weeks now and it will be another three weeks before they are sending out a technician to check out the problem. Vivint is extremely proactive in wiping out reviews that are less than glowing. I fell for their scam by reading all the positive reviews. I have never regretted anything more than signing a five year contract with this company. Please don't fall for all their BS. Stay away from Vivint. read more

I don't think I have ever left a negative review anywhere before. If I don't have something nice to say I usually just keep it to myself....but when I went to call to have the account canceled when our contract ends they said I couldn't until 30 days before. I said will it auto renew? He said yes. I said please cancel that. He said it was their policy and they could not. Not a great company and fear based policies making it difficult for customers even out of contract to leave. Do yourself a favor and go else where. read more

Had them try to install security in my home and shop. Spent 9 hrs trying to connect to shop and the tech couldn't even figure out where the old alarm system went.(custom white cabinet in my utility room ) so I showed him both cabinets one in my shop one at house and all the wires going between the two. Still proceeded to try to run WiFi. So I ask for new tech and they keep canceling last minute and each time you call expect to be on the phone for hours on in. I just want them out of my house. There customer service sucks and they will redirect and put u on hold multiple times. read more

Vivint - Vivint work truck - Security Systems Near Me - Provo, Utah

We have had Vivint for over 10 years in one location and 4 years in another location. We sold our home in location 1 and followed all of the requirements that were received from Vivint. The house buyer did not follow through on Vivint's requirements and we continued to make monthly payments. Vivint told us that if we paid off the equipment they would release us from the house contract. That was the first lie! After making monthly payments for over a year Vivint said that they would release us. Lie 2! Vivint told us to send a request to terminate which was done. Vivint denied the request without any explanation. 4 months later we pursued the case again and was promised the account would be cancelled in 4 days. Lie 3! 15 days later Vivint said the account would be cancelled in 45 days. Lie 4! Contact with Vivint and again promised cancellation. Lie 4! Then finally got transferred to a supervisor that assisted us in getting the account cancelled! After cancellation received a bill responded with a copy of the email stating account canceled! It took another 45 days to receive the refund back to the September date!! The support team does not communicate and they do not review the notes on the account prior to calling the customer!! They do not live up to their stated expectations of customer service!! DO NOT USE THIS COMPANY FOR ANY OF THEIR PRODUCTS OR SERVICES!!! read more

Our business was originally with another company, who was bought out by Alder Holdings LLC/Alder Home Security. At first we had no issues and the service was not exceptional, but we needed the security system and monitoring for our business. When we added new offices to our building in the summer of 2019, I called Alder to request assistance with covering all of our new doors and windows. I was told that they had no service representatives in Alaska and that we would need to do the installation ourselves and they could help via phone calls and online videos. First, I am a business owner and I don't have time to wait on hold for 5-10 minutes each time I called and I definitely don't have time to learn to install my own security system. Plus, please explain to me how this works and what liability Alder Home Security would have if something went wrong in this instance. I continued to call and request assistance and each time I was told they had no reps in Alaska until about March of 2021 when I was told that someone would be coming to Alaska, but they couldn't schedule the appointment because they weren't sure when the rep would be coming, it could be a month before they make it to Alaska. How is that putting your customers first?? This is my business, my livelihood we are talking about and no one can come help me determine what equipment I need? This is not customer service. And who ever heard of a 60 month "Initial" contract, wouldn't you think that perhaps, 24 months would be a good start?? Please, please read their contract BEFORE you sign, you will see they don't have much liability read more

So I called Vivint as requested. Nope. Not satisfied. My parents were not refunded the money they had to pay to get out of the contract. Stay away from this company. By the way....they said my parents already got a discount.... read more

Don't do it. They are crooks. We moved out of our house in June, paid off the equipment, and the new owners took over our monthly service charge. Vivint has been charging us AND THE NEW OWNERS every month and no matter what we do, they won't stop. We've spent hours on the phone with them, they say it's resolved and they sent a refund. We never receive the refund and then they charge us again. I'm not sure what we're going to do. read more

DO NOT CONRACT WITH THIS COMPANY!!!! I had Vivint for 4 years and moved. I canceled my contract per the agreement - giving 30 days notice and paying off the hardware. It has been a year and they are still billing me. Why? Because they say they do not recognize my right to cancel the agreement. Clause 2.1 of the contract states I can cancel at any time given 30 days notice (which I did and I have their confirmation) and if I pay off the hardware (which I did and I have their confirmation). They claim, per clause 14 that they can still charge me but this clause is for default, not mutually agreed cancelation. To that, Vivint now states they did not agree I can cancel even though I have an email stating otherwise. This company is illegal and crooked. Stay away!!! read more

Had system for over five years always had problems with the cameras did not record most of the time could never get answers from tech-support when try to have somebody come out to fix a five dollar part tried to charge me $50 try to cancel system said cannot Ken system without paying off stuff that did not work they do not care about your safety overall do not use this company read more

Updated Review: Literally in a matter of minutes what no one else was willing to do in the hours spent expressing our concerns, Kiernan was able to get done! It is simply because of her i give this company 5 stars for my follow up experience. I had lost hope that anyone would be able to or willing to help. She reached out to me and followed back up when i wasn't able to answer the first call. She heard me out and completely addressed everyone of my concerns in a matter of minutes!! I am very pleased with my experience with her. It would solely be because of my experience with her that i would utilize vivint and its services in the future when I'm able to. Overall we had no issues with the system. Our only issue was the various employees in customer service that we spoke with that were unwilling to help and only concerned about getting our money. Thank you so much Kiernan for all of your help. I wish vivint would employee more people like you!! Initial Review: This company deserves 0 stars!! A few days ago we had a representative come by our home by the name of Kevin Calderon to pitch us about vivint 3 day trial. He mentioned that someone would come and pick up the equipment after the trial (whether this was the process or not this is what he informed us) . He didn't further advise that anything specific was needed to cancel the trial. At the end of the 3 days he never contacted us to pick up the equipment or even call about service. Completely misleading about the trial period and the affects after. Upon contacting him today he states our trial is over and there's nothing he can do. The way that he misled us and conducted business was very frustrating. We have contacted customer service and they were unwilling to assist us and even supervisor were rude and unhelpful. They were mainly focused on how to keep us with their services instead of failing to understand that great customer service is how how you gain and retain customers. One of their supervisor who gave me the name Shaun Kenneth employee ID 9024759 advised me that there was no one that he could get to further assist me and that he couldn't give me his Managers name, number/email as this information is private. Completely distasteful! I would NEVER recommend vivint to anyone ever! Their poor customer service and way of conducting business by those that represent them has left a bad taste in my mouth. I say run as fast as you can away from this company and beware of anyone associated with this business. We are now stuck with $2K equipment that we don't need or plan to use. They advised us to sell the equipment instead of picking up like like we can even obtain the majority of the money back for this system. They pulled a fast one over us and should be ashamed but i doubt they are as all they care to do is manipulate people out of their money! read more

Absolutely terrible customer service. This company is a classic example of bait and switch. It took several weeks for correct installation. The system is still incorrectly installed. I called with several concerns that were never resolved. They made promises to apply credits that never happened. Later another representative came to my home just to see how the service was and if I would like to upgrade anything. I informed him that I am not interested. I then referred him to a neighbor who decided to have service set up. I was told by the representative to call 30 days after service to collect a referral credit. I contacted Vivint Customer care for my credit. They refused to apply my credit despite the lies told to my by their very own employee. Biggest scam of a company that does not care to stand behind their customers for customer satisfaction. All I was asking for is a one month credit for the problems that arose during installation and the referral credit I was promised by the field representative. I can not wait until I am done with this scam of a contract to rid my home of this Vivint cancer. read more

I've been a Vivint customer for over 10 years. During the early days while my system was working properly they were great to deal with. After 6 years however, my system started needing service but since I live in an area without a full time Vivint tech, service calls have not been timely and as a result, my system has been down more time than it has been working. Back in spring 2018, the loyalty team authorized a free upgrade of my equipment as compensation for the recurring issues. Over 2 years on however, this still has not happened. Moreover, they advised me that they have not been able to access or monitor my home in over a year and a half but have still been charging my credit card every month. They have apologized for this oversight and have advised that a refund will be processed but that promise too has gone unfulfilled. Repeated calls to the loyalty team culminate with a promise to call me back once they have more information but those promises are unfulfilled as well. Conclusion, Vivint can be a descent home security option if you live in an area with a service technician. Be sure to ask specifically about this before hiring them to "protect your home and family" (their words not mine). They're also big enough to know that they've got more resources than you have so if you have a problem with them, they've already got your money so just go away! read more

Changed my mind the next day after I ordered a security package, I'm still on hold for over an hour now waiting to cancel my whole order. I am also sending a cancellation form certified mail tomorrow. There's no reason for this. I might have used their services in the future, but now they have lost my trust. Cancelled my credit card I put it on just in case. I was told, "Just call this number within 3 business days" to cancel if you change your mind, nothing to worry about. Sure! read more

Expect to be disrespected and treated like dirt. Expect to have the electrical system in your home destroyed during the install and then have them tell you that you are over reacting read more

Crooks!!! Stay away, don't sign anything. There is so much crap hidden in their contracts. Even when the contracts are expired, they have working in their to keep them going even after you try and cancel. The absolute worst ever!!! read more

Purchased a house in McKinney Texas with VIVINT Home Security equipment and and my wife was offered an assumption/"resumption" of existing equipment with an attractive cost. When she contacted VIVINT she was told they were unable to continue unless she upgraded the equipment (panel and thermostats) as the old system was no longer supported. Assumption was that all the z-wave supported devices (camera, door lock, door bell, smoke alarm, glass break detector,  front door light switches and two lamp switches, and alarm services) would be connected as well. The installer was late and left after connecting only the two new thermostats. We assumed made two appointments for a technician to return. The first was cancelled by email. The second appointment was missed by the same technician with no email, phone, or text message. We contacted Vivant to convey our dissatisfaction and a third appointment was scheduled but delayed again. I called VIVINT again to tell them I was dissatisfacted to which they said it could not be refunded since the three-day grace period had expired "three days after the installation." Clearly it was not a complete install. If we were in fact eligible for the VIVINT "resumption program" described by the previous owner and conveyed by my wife to Vivint in the initial  contact, then the untruth by the salesman that we were not eligible to use the existing equipment appears to be fraudulent. I want Vivint's advertized resumption program with the original equipment and a refund of the unnecessary upsold "new equipment". This appears sneaky and unethical. read more

I have been a customer since May of 2013. I have never had a problem. I have called them a couple of times and they have always been helpful, courteous and quick. I love the smart house and use it all the time. I am always utilizing it remotely with great success each time. I would like to add on some outlets and more video to the smart house. I just haven't taken the time to do it. When it was installed, the front door lock had some difficulty working due to some slight bending of the metal that had previously taken place on my metal clad door. They worked diligently on it during the install and even came back two days later to tweak it a bit. It has worked wonderfully ever since. read more

Vivint - Security Systems Near Me - Provo, Utah

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I canceled this service when I moved. I received an email confirming my cancelation. They continued to bill me for 15 months, they are STILL ARE BILLING ME. It's insane. I've spent 4+ hours trying to get this canceled again and my money back($800+). For the record, I'm not under contract and wasn't when I canceled 15 months ago. I had a couple dropped calls when talking to the representative, both times the representative made no effort to call back or reach out. I would not give this company a single penny. In fact, I'd go out of my way to help others choose another solution. UPDATE: 2 more calls to Vivint customer service, this issue is still not resolved. They still have 15 months of my money for no services. read more

There is a reason why Vivint is rated B- by the Better Business Bureau, and Adt is rated A+. Beware. I have been a Vivint customer for over 5 years, and am very disappointed at their customer service and treatment of their customers after their product failed and did not function properly. They could not explain why it failed after repeated inquiries with several supervisors, the only thing I hear is "you cant leave without paying a $1,400 penalty." Now, they covered all their costs for equipment in the first 3 years, and it seems somehow they extended that contract verbally for another 4 years. They have yet to produce evidence of this extension, and of any additional product or service they provided to justify this contract extension. Very frustrating. In short, beware!! Wish I had chosen another provider whose system works reliably, that truly appreciates their good customers, that can admit when they are wrong, and does not extend you into an abusive contract even when their product does not deliver. Stay away. I'm looking forward to filing a nice report to the FTC. read more

On June 30th, I assume is the that the representative gave me. A tech came to my home for something involving my rear camera. upon him working he unplugged my deep freezer and apparently forgot to plug it back in. This is not a freezer I go to frequently it's for my overflow meats. So, on July 3, I went to get meat from the freezer and the entire freezer was fulol of rotten meat, unthawed, water in it where the meat thawed out. 2 Turkeys, 2 hams, 6 porterhouse steaks, round steaks, pork chops, crab legs, lobster tails along with Collaso shrimps. YES, I AM PISSED! I am currently having work around the house and was too frustrated so I elected to calm dow. called in today, 7-10-23 to file a complaint and was told by Mary #9025516 that she couldn't provide me with corporate number for me to file because she is not authorized to take my complaint and she ran something that denied my claim. please help read more

Vivint is not a service I would recommend to anyone. The app never worked properly, the sensors and motion detectors were very cheap quality, the price was exhorbitant, and the sales person intentionally mislead me while signing the contract (she said it was a two year contract just like a cell phone - it was a five year contract that I had to pay a lot of money to get out of when I moved). Bait and switch is what comes to mind. There are better solutions. The only sites online that give positive feedback about Vivint are provided by them and look more like promotional pages than review websites. Don´t use this service. You will regret it. Others that have experience working with Vivint have also expressed the same. read more

Extremely difficult to navigate through their customer service. 40 minutes today on the phone being repeatedly transferred only to find out the department they told me I'd have to talk to was closed. Trying to get someone out to install new equipment is also difficult. When the equipment is working, we've enjoyed our Vivant system but if you want to purchase upgrades or replace existing equipment, you might as well spit in to the wind. read more

worst customer service ever in the world!!! i canceled my service within the 30-day cancelation policy. i turned in all the equipment. i wrote 2 emails to documents@vivint.com letting them know i had canceled their service per their request! i am still waiting on my refund of $958.36!!! i have talked to 20 people and all of them tell me i need to be transferred to another person!!! so frustrating being on the phone for 2 hours and still not knowing where my refund is!!! so, much for being a faith based company! read more

If you value sanity and not burning money senselessly, avoid Vivint at all costs. I have been a loyal customer of theirs for several years now with home security and have been disappointed and feeling betrayed. The service worked well enough for what I was paying for, but now in the last 6 months or so the system has been failing, I get run around from the business, and a primary buying point for me is being pulled while I'm still in contract. I've used the cloud storage that was sold to me as an integral part of the system happily to now have it pulled while I'm paying the same price and a year and a half on contract. The reason I was given is because they are having trouble supporting it. A pathetic and weak excuse at best. Just because you are having trouble keeping the rear view mirror in position doesn't mean you pull it out of the car and throw it out the window. Avoid Vivint at all costs and make sure you help your friends stay away from them as well. read more

I have had great luck with my systems that I put in my residence and my business last summer. I love to remote controls to unarm and arm the house as well as the app for doing this and more. My old system was basic and I couldn't check on anything. read more

Vivint - Security Systems Near Me - Provo, Utah

I've had this system for about 3 years. When they put the service in my house, they were very friendly and accommodating. I've had a few problems since the initial installation but most were handled over the phone with their support agents. But back in November, I requested to have a service tech to come out to the house to service the entire system and I was told it would be March 2021, before they could accommodate my service request AND it was going to cost me an additional $49.00 just to have them come to the house!!! I pay them $75.99/mo. for this system which isn't working correctly and I have to pay an additional fee for them to look at their faulty system???? AND wait 4 months for them to show up!! Everyone who reads this review, stay away from Vivint, they are no good and have horrible customer service!!! read more

I inherited a security system with buying a home but fortunately never signed a contract with Vivint or had to pay them any of my hard-earned money. This company doesn't know what the hell it's doing. Was told my system could be updated myself after moving in so long as I had internet. Oops, upon scheduling internet set up found out the system is outdated and requires a tech. No problem, appointment scheduled for a Vivint tech to come out in person for set up. Unfortunately because nothing is easy, my internet isn't working and I call Vivint the day before to let them know I don't have internet, so cancel the appointment with the tech. I am bounced between 3 different people in different department that for whatever reason can't cancel the appointment, it's some other department's responsibility. One of them actually said to me "Why did they transfer you to me?" - I DON'T KNOW BOB! I continuously explain, no I can't reschedule right now as I have no idea when I will actually get internet. For whatever reason, 2 of these reps are befuddled that I need in person help at all and actively trying to tell me I don't need a tech, as "it's all done by internet now", despite my continued statement that my wall panel is, in fact, outdated and that won't work. Between this nonsense and being on hold between transfers, I'm on the phone simply trying to cancel an appointment, FOR FORTY FIVE MINUTES. FORTY. FIVE. MINUTES. The whole experience, I shit you not, ends with someone finally telling me, Oh you can't cancel an appointment right now, you'll have to call first thing tomorrow morning. Mind you, I'm not even a paying customer with an account or contract yet! So I set my alarm, and call Vivent first thing in the morning and my appointment is cancelled. Or is it? No, it isn't, because at 8 AM the Vivint tech calls me (poor guy) all bright and chipper just letting me know he's on his way. Me, exasperated, tell him that there's no way in hell I'm setting up with Vivint after my atrocious customer service experiences after the past couple days and him not being aware the appointment is cancelled is the last straw. Good thing I didn't because as it turns out the wall panel that's plugged in is a piece of shit, and incorrectly indicated that my smoke detector batteries were low, causing it to constantly beep obnoxiously. I finally had enough of that today and called customer service to get the equipment. Wellll of course they can't and won't because I don't have an account and aren't paying them any money, so I was advised to unplug it and cut the wires, which was SO satisfying. I put a painting over the ugly hole they drilled into my wall and called it a day. DON'T get a security system with Vivint, it will be nothing but headaches. read more

Worst company I have ever dealt with. We have a camera door bell that has never worked. They have come out 3 times to fix it and have failed every time. You cannot end your contract with them unless you pay off you equipment (which we have) and payoff the monitoring 5 yr contract. They will not work with you at all. So we are paying for shitty service and faulty equipment. SCAM SCAM SCAM!! DO NOT USE!! read more