I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

*Unreasonable Difficulty Canceling Vivint Service* I am…read morewriting to express my frustration with Vivint's cancellation process. Until now, we have had no issues with Vivint's service. That changed when we tried to cancel. On my first call, I spent about 40 minutes clearly asking to cancel. Instead of processing the request, I was transferred between 4 representatives, each of whom pushed an "advanced loyalty program" rather than honoring my request. The call was then disconnected. I spoke with a guy named Jimmy (#9154484) and multiple other people on 9/17/2027 and they would not cancel the service we've had since 2018. When I called back, I spoke with 2 more representatives before my request was finally addressed by a guy named Alby. In total, I spent roughly 1.5 hours and spoke with 6 people just to cancel a service. We were not under contract and had no outstanding equipment balance, so there was no reason for this delay. We had never had any issue with them until this day. Not to mention they have a 30 day window so when you do cancel, you owe another bill anyway. A customer who clearly states they want to cancel should be able to do so promptly, without repeated transfers and retention pitches. This experience has left a negative impression of a company we were otherwise satisfied with. I ask that Vivint review its cancellation practices and provide written confirmation that our account has been fully closed and that no further charges will be made.

If I could give Vivint zero stars, I would. My experience has been nothing short of frustrating and…read moredisappointing from start to finish. The sales person misrepresented the services, pricing, and contract terms. The sales process felt extremely deceptive. The representative who came to our home was pushy and, frankly, dishonest. I told him multiple times that I couldn't afford the system, yet he kept returning with lower prices, which immediately raised red flags about how inflated the original offer must have been. I should have walked away at that point but did need a security system. He also tried to upsell unnecessary equipment, and although we declined, he still slipped in a monitoring device for the backyard that we never agreed to. We didn't catch it until it was too late. One of the biggest issues is the contract. We were led to believe that if we moved, we could cancel or transfer the service. Fast forward 18 months--due to unforeseen circumstances, we're moving into an apartment where we don't need the system. Now we're being told we're locked into a 60-month contract with no option to cancel. That was never explained; we were told we could cancel. To make matters worse, the salesperson rushed through the entire presentation and barely reviewed the contract. When it came time to sign, it was just "initial here" over and over. He claimed his tablet wasn't working properly and couldn't show us the full agreement, saying we'd receive it by email later. By then, of course, it was too late. After the sale, the rep completely disappeared--he wouldn't answer calls or return messages when we tried to follow up with questions. The installation was no better. The technicians seemed inexperienced, and the work was sloppy. There are large holes in the wall behind the panel in our hallway, which will require repair if the system is removed. Overall, this experience feels like a scam, and based on what I've since seen and read about Vivint, it doesn't appear to be an isolated case. Be extremely cautious dealing with Vivint salespeople--the lack of transparency and poor service simply aren't worth it, especially given how overpriced everything is.

This whole security system is a Ponzi. They will not let you get out of your contract after five…read moreyears of service and they can't keep their part of the service contract. If you're out of town and your security system goes out they say you have to go home to get beside your box to fix it. I would not recommend this to no one and I imagine that that's why Snoop Dogg don't advertise for them no more.

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

From the owner: Pye-Barker Fire & Safety, formerly Mountain Alarm, provides commercial fire protection, security,…read moreand life safety services in Orem, UT. Our services include fire alarm systems, fire sprinkler systems, fire suppression systems, fire extinguisher services, access control, video surveillance, intrusion detection, professional monitoring, backflow preventer services, and code compliance support. We provide design, installation, inspections, testing, maintenance, repairs, fire safety training, and 24/7 emergency service. Serving businesses throughout Utah County, the Provo-Orem metropolitan area, and Central Utah.

NorthStar installed the following equipment in my house: 2 Yale smart locks, garage door opener,…read morewindow sensors, door sensors, glass break sensor, and control pad. What I like: - NorthStar customer service seems competent and helpful. My salesman/point of contact is responsive and helps me configure the smart devices. - The smart locks and garage door opener are convenient. - All devices can be controlled from a single app, very convenient. - The devices operate on both wifi and 'cellular data' such that they will continue to work if your home's wifi does down. What I dislike: - The price for on going service is too expensive. The contracts are quite long, mine is 42 months. There is a $1 surcharge to charge the monthly service to a credit card. - The glass break detector triggered when I was fanning open a garbage bag, the police sent me a bill for a false alarm. I was not happy about that. Things to Note: - I have not had a security incident in the 2 months of having the system so I cannot confirm or deny the usefulness of the security monitoring system. Conclusion: - It is impossible to deny the convenience of the smart home devices. But in my opinion, it is not worth the expensive monthly service bill.

If I could give this company a NEGATIVE ten, I would. They have automatically renewed out contract…read moreTwice because I forgot that I had to give written notice sixty days before expiration. This is plain extortion. They do not send reminders, they do not give you a chance to cancel they only say, "It's in the contract that you signed. Do you want me to send you a copy?" We are living on social security only and I have recently had to go back to work at age 73, but none of this mattered to them. So now I have to pay this bill for another 18 months. It's over $1200.00. Hate is an ugly word, but I certainly hate the ethics that they lack as a company. Do not do business with these frauds.

Ryan and Nate were amazing! I appreciated the communication and timeliness on getting the job done!read more

Great job, Nate! Professional, courteous, knowledgeable. Ran into a small issue with a security…read moredoor lock cylinder, resolved the issue satisfactorily. Will use again to replace other current hardware with upgraded materials.

Hi Britton, Thank…read moreyou for replying to my review. I wouldn't wish my experience on anyone. There are a few discrepancies in your response for some of the appointment dates that I'd like to address. Regarding the amount of times you called and left me messages beginning on 3/2/15 and ending on 3/26/15 when I called you back, my alarm company said they were playing phone tag with you which is why it took over a month to get my first installation scheduled. Unless my voicemail system for my mobile phone was on the fritz for over a month, I don't recall missing seven messages from you. Perhaps you were calling my alarm company and not me? For the first appointment scheduled on 4/8/15, you stated the technician missed the 2:30-4:30 pm window and arrived at my house at 6:10 pm and left at 6:35 pm because I wasn't home. This is not true. I was home when he arrived. Because he was so late, the only thing he could do was test the existing door and window sensors. For the appointment that occurred on 4/16/15, the technician arrived about an hour after the 1:30-3:30 pm window. He wasn't on time. As a result, he could only install the new control panel and keypad. The cameras were put on hold. This appointment caused a residual problem because when I left for vacation the next day, the alarm would trigger when I walked by the motion sensor. My alarm company had to manually override it because I was headed to the airport and couldn't wait for someone to come to my home. It turns out the technician programmed the motion sensor incorrectly. For the appointment on 4/25/15, this was a Saturday. My alarm company made a notation on my account that the wireless cameras were Honeywell, but your company already knew this since the technician from the last appointment stated he's dealt with Honeywell in the past. What's upsetting about this appointment is that Honeywell doesn't provide any weekend hardware/software support. That is not the fault of my alarm company and them being closed for service on the weekend had no bearing on a disappointing Saturday. I would think this is something your company would have been aware of before scheduling an appointment on a Saturday. For the appointment on 5/12/15, the technician was able to get the final camera working. The problem is that it took over 12 hours. The technician arrived at 10:30 am and left after 10 pm. Please reread my comments for the 5/12 appointment. He left at 3:30 pm for lunch and to pickup a network cable and didn't return to my house until 7:20 pm. Can you please explain why it took nearly 4 hours for lunch and a network cable. Lastly, I assume your technicians are trained before being put out into the field. Can you please explain why I had to provide the troubleshooting ideas and the resolution to use a network cable to connect the camera directly to the router. If I had not done so, I would've been waiting for another camera and wireless range extender which would have resulted in another appointment. It's not good when a customer provides the troubleshooting ideas and resolution to a problem the technician should have known about.

I had talked to the scheduling department and was told that someone was coming within a week. After…read morethat time has elapsed, I called to see what was going on just to find out that my order was there but wasn't actually scheduled. After that was taken care of I finally received a date, the technician came out and couldn't get the thermostat connected to the WiFi. He said that it was the "internet password" even though other devices inside of the store, laptops, and customers cell phones had no problem connecting with the same exact password. I had called to request another technician at another date and they asked to speak to the one present. He had the audacity to say that I needed to call the internet provider to see if my password was correct after all the devices were being connected, even his cell phone was connected with the same exact password. He disconnected the thermostats and said that he had to come back out and that the center was going to talk to technical support and give me a call in 30 minutes. After about 45 minutes passed, I called back and was told that they had no intention of sending him or anyone else back out because since the technical didn't know how to connect the devices I'm considered ineligible. So since they were part of the package, I'm looking into another provider.

After my car got stolen out of my garage, thanks to my forgetting to shut the door one night, I…read moredecided to finally bite the bullet and get a security and home automation system in place. I was very pleased with the service I received from Zions Security and the owner Jake. He is very knowledgeable and customer focused.

They have gone downhill. Be very careful before you order…read moreservice... call the office a few times.... you will only get a busy signal NOT EVEN AN Answering machine, Plus they will try and charge you 5 grand to do a simple installation..... Look at this Bid I got from them. I do not think they will be in business next year with these tactics. go with Simpli Safe if you want a low price.