This is not a legitimate company. They are fraudulent and solicitors. They actually showed up outside where I live today and knew my girlfriends name (when she or I had never even heard of the company before) nor ever signed up or given them any of our info! Of course needless to say, they tried to get us to purchase an alarm system but funny thing is we aren't even the homeowners. Her grandmother is. He then tells us someone recommended us somewhere in the midst of his fast babbling scripted sales pitch. He points out some random name we have never even heard of that was written down that had supposedly just signed up and then gave our name as a recommendation. Mind you the ONLY name written on his little binder. I'm convinced this is databroker bull shit and completely illegal. I already called the company and of course I get "to their knowledge " they don't buy addresses or information. Surrree. This company is not legit. It's a scam. And after reading all these horrible reviews on here I am even more convinced of that. Beware! read more

THIS IS A SCAM THAT WILL SUCK MONEY OUT OF YOUR ACCOUNT! In August of 2011 a door to door sales man was selling security systems. We were new to the area and decided we did need a security system The salesman offered no installment fee, and a monthly charge for service that could be canceled at any time. We decided to try it for 12 months and then review it after that. 12 months later, we did not want the system anymore. It was far to expensive compared to more reputable alarm companies. We were told we couldn't cancels then, but that we could after 24 months (12 months more than agreed). We went back and forth and decided just one more year that way we didn't have any cancellation fees. in August of 2013 our payments stopped and we assumed the services had been canceled and also that our contract had expired. In February 2014 we start receiving notices of overdue bills and we almost laughed, "overdue on a CANCELED service?" We are in the process of pursuing legal options and have seen SIX other states have CLASS ACTION LAWSUITS AGAINST THIS COMPANY FOR THE SAME THING. If you Google search, you will see the Better Business Bureau has given them a bad rating. That is a nationally accredited agency that DOES hold up in court. read more

Horrible. Their billing departments has double-billed my account. They charge my credit card and I don't even get an invoice. I call to talk with the accounting department and they can not explain my charges. Ugh! This has been going on for quite awhile. I sit on the phone for long periods of time because "they are not allowed to call you back.... because they are a call center..." What??!! No customer service. Save yourself the grief. read more

Please take heed to the comments on yelp. This company is HORRIBLE!!!! I don't know what possessed me to change over to them...wait let me think. It was the doorbell camera that DOES NOT WORK!!! But the main thing is their CUSTOMER SERVICE and LOCAL TECHNICIAN is ALSO HORRIBLE! I can't get any of the technicians out to my house to fix the doorbell camera from the time it was installed. It's still not working. I have made FIVE appointments with Vivint and they haven't showed up at their appointment time OR called as a courtesy to say they're not coming over! One technician had the nerve to cancel my appointment without my authorization OR knowledge! I'm not to complain and I'm usually very careful about services like this...but, these guys are good because they blindsided me with their LIES and empty promises. I'm getting the word out to caution anyone who is thinking about going with Vivint...DON'T DO IT!!! read more

As with so many, I wish zero or negative stars were an option. Vivint is a shameful and pathetic company. I went off of reviews in Forbes, on Google, and Yahoo! I wish I would have read some reviews on Yelp back in June when I had this waste of time and money installed in my home. Vivint should make and install whole home vacuum cleaners, since their lack of "security" business just sucks money and time (on the phone with incompetent customer service agents) right out of the customer. They're probably trying to suck away our souls and make us Mormons too. Don't be fooled. The customer service is awesome when they are trying to earn your business (except they do lie about pricing and discounts), but once they have you under their evil clutches, it's Vivint Uber Alles. The customer becomes just another turd in the toilet that is 2015 American society. The billing department is totally incompetent. But the major concern is that the panel constantly goes offline, thus the cameras never work! I have had to call in several times throughout the fall to have my panel reset to the (additional) router that they gave me. Their excuse is always that I can't use Apple TV & an iPad and expect my panel to work too. I've become a pro at resetting that panel so that I do not have to waste a 1/2 hour on the phone with an incompetent agent. But that only works when I am home. The panel cannot be reset while you are traveling, thus making the whole thing useless when you try to check in on your home. I also thought that it was odd that the technician told me he used to be a loan shark and held various odd jobs and then about one month after that "technician" was in my home I got a phone call from some electronics pawn shop/recycling place asking me about the exact TV in my home and about me selling it. I never sold it. The caller wanted all kinds of personal info, but it is very strange that he knew all about the same TV this scammer technician saw in my home. The tech didn't even finish installing my equipment, I had to to that myself the following day. I wish I could get out of my contract with Vivint, but that doesn't sound like it will happen unless I hire an expensive lawyer. Vivint, YOU ARE PATHETIC! Then less than three hours after I posted this review, I get this private message through Yelp: "Lummox, we would be happy to help you get your panel working. We may need to install a repeater to boost the signal from the router to the panel. Please respond with your phone number and verbal passcode so we can assist you further. That seems like a pretty safe idea. NOT. You guys are losers and play your customers for idiots. I guess that is true though. We are idiots for buying your line of crap! read more

I am very unhappy with my Vivint security system and service. I signed up for service after enduring a high-pressure sale. I was working out in my yard when approached by a man in a Vivint truck. Little was I to know at the time how much I would regret this decision. I have paid every bill on time, never missing a payment, for my 3.5 year contract. I have paid a total of $2,205 Problems: 1). A keypad that was always difficult to use-requiring the code be typed in 3-4 times before it registered correctly, and subsequently setting off the alarm 2). Faulty motion detector (worked intermittently)- which the company would not replace claiming it worked fine when they tested it 3). Very long waits for a repairman (about a month each time) - and while I waited for a repairman I would see Vivint trucks in my neighborhood probably selling their product. 4). Poor customer service - representatives who are either unwilling or unable to solve problems or meet customer needs 5). Cancellation is not immediate - expect to pay one more payment after you cancel in writing per a 30 day cancellation notice in the contract (Which they will not budge on). 6). AND WORST OF ALL - Poor monitoring: Smoke detector went off twice with no call or report; MANY alarms (longer than one minute) due to misdialing codes, opening a window, etc. with no call or report from Vivint. I could go on as there have been so many incidents. Most of which don't show up in their logs (which they assure me is not possible). VIVINT IS NOT A CUSTOMER FRIENDLY COMPANY. They exist to collect your monitoring fees and do as little as possible once they have your contract. DO NOT PURCHASE MONITORING THROUGH VIVINT.... SEARCH VIVINT COMPLAINTS ON THE WEB: They have lots of lawsuits. read more

Don't use VIVINT they are a liars!!! One Saturday me and my husband were watching tv, then a person knocks my door, it was a vivint employer, he started taking about the service and all the great things it bring,everything sounded pretty cool, and the "BEST" part of all it was that supposedly we could cancel the service "WHEN EVER WE WANTED TO" but that's not TRUE at all!!!! Last week my husband and I where talking about saving more money and start canceling services we don't need, and we start with vivint because we were realizing is not that great as they tell us. I call today and for my surprise I have a contract for 5 years, I remember everything I signed and I don't remember and papel saying anything about a paper contract. My advice is don't believe anything from vivint they are a liars! read more

I've been with Vivint for a number of years. I sold my house in February 2018 and sent in the cancellation letter at the end of the month to close my account. I was charged for the following month of March 2018 and when I called to enquire about the charge, I was told that (per contract) it takes up to 30 days after cancelation to close the account. They will still bill me for March 2018 even though the alarm is not serviced or monitored. I was then given alternatives to avoid the charge if I transferred the account to my new home (alarm already in contract) or had someone else take over the account. Neither of these options are possible and I was told that I would not be refunded the extra month charge. This is a very poor policy (one that was not explained at the time of signing) and very petty for a company as large as Vivint. It is an obvious attempt to pressure customers into staying with them to avoid the extra month charge. I had considered moving to Vivint when my current alarm contract expires but that option is no longer viable. I can not see how Vivint can afford the loss of this customer and the very poor reviews I will be posting for a miserly charge. read more

The system is great - however the customer service is horrible ! When you call them you are often on hold for over 30 minutes !! That is not acceptable as there are many other choices out there - would I recommend them - the answer is NO read more

August 2017 I had the system installed in my home. WORST MISTAKE EVER! From the onset of the installation, the faulty equipment in no way protected my home. Had I known then what I know now I would have allowed the tech to cross my threshold. After two weeks I was informed that I would have to perform continuous downloads of the system to allow it stay connected. Really, I had to do this. This upon so many other issues with the system. In September I requested the system be removed. Of course they wanted to send their techs...who could not repair their own system, too many phone calls to attempt to resolve the issue. After several months, February 2 the system was removed but I was continually billed. How many times have I called to alert them that they were illegally withdrawing money from my account. Each person saying they would get the money too me. In August I was told I was due a refund of $561.99, today (9/24) informed I was due $542.00. Requested to speak with Mr. Pederson but was told he and his office do not deal or speak with the customers. Hey Mr. Pederson, maybe if I contact national news to talk about your illegal dealings and incompetent product and customer service, just maybe you can find someone to explain why your company operates this way. Your company had no problem continuously taking my money, then you should not have a problem addressing this request directly. If reading this message, unless you're at the VP level, please do not call to resolve. read more

Excellent cusyomervservice. The only short coming Is the Keychain remote isn't always effective

Not recommended. Vivint is overpriced and they lock you into a 5-year contract that you can't get out of. They also charge you $99 if you want to remove a feature,which is apparently hidden in the small print (still haven't found it). We also had to pay a $75 fine due to false alarms because they only call one number, even though we have my wife and Mom's numbers on the account as backup. Really looking forward to cancelling at the end of my contract. read more

Terrible company. Shotty installation, the installer put multiple holes in the walls. We were giving a grace period if we decided against the service. We did just that within the grace period, called to have the system removed. It's been a month now and we are still waiting for someone to come out and remove the equipment. This is after multiple phone calls and appointments made with "customer service". Both my husband and I have taken time off work to wait for the installer but they have consistantly been a no-show. They didn't even call to cancel. I honestly think this is a scam or some kind of shady outfit. Stay away from Vivint! read more

All of the horror stories are true about Vivint. I attempted to get security service from this company back in April 2014, but after no one ever called to inform me about a scheduled appointment. I called back to cancel & ask for a refund of my deposit. After 3 weeks of going back & forth between customer service, my credit card company was finally able to get the charge refunded. Now here it is July 2014 and I've noticed that Vivint has fraudulently charged my credit card for $200. This is ridiculous!!! Now I have to go through the refund loop all over again to get this charged removed. I am going to file a formal complaint with the Better Business Bureau. read more

This is a review of the sales pitch not the actual service. I have a no soliciting sign in front of my house and cameras that show my front door and front of my house. The reason I have the no soliciting sign is I have some medical issues and on this day had just come from the hospital so I didn't want to get the door if it was a salesperson or just the UPS guy. A man was at my door and I had recognized him from my neighbor's house. He kept banging on the door so I got out of bed because I thought maybe something was wrong at my neighbors. The man started to talk about the home security and I said ,"Didn't you see the no soliciting sign?". He said he was reffered by my neighbor so he had a right to be at my door. I said I was not feeling well and to leave. I shut the door and grabbed a chair because I was dizzy and he entered my house. I told him I was not interested and to leave. He was trying to scare me because I was sick that I needed his service. It was such a low down dishonest sales pitch. My husband had been notified with our current security system(one which my husband set up himself which is far more then any security system could ever give me since it is personalized to my medical needs) was on his way home. I told the man if he didn't leave I would be getting the police involved. He finally left as my oldest son came in the room and stood behind me. We talked to our neighbor , who was embaressed about what had happened. His son had a friend that was selling the service and he got it and didn't know they were going to bother the neighbors using his name. This company needs to respect no soliciting signs. I live in Southern Utah and people I know that have these signs are either seniors that have trouble getting to the door or people that have kids with disabilities. I understand the economy is bad and all these young people coming back from missions have only high school education and need to make a living but please have some respect for those that do not want you at their door. read more

These people are relentless. Calling 3-4 times per week and coming to the house weekly with different salespeople. Even if I was interested in solar, this would be the last place I would look read more

If I could put a negative star on this review I would. I have been lied to by this company twice and the installer who was meant to reconnect my service after moving (lie number 2 was that I could cancel my service upon moving) showed up 25 minutes late on a 4 hour time window; no call, no update from the company. I then called customer service and told them I was frustrated and done with their company and someone with authority should call me after work at 5pm to tell me what they could do. I also received a survey about my service installation that afternoon and I filled it out with low marks. Again, instead of respecting my wishes, this joke of a company called me during a business meeting. All of this happened 1 month ago and I am still waiting to here from someone. Today, without warning, they charged me a monthly fee even though I do not have active service with them yet. I would highly recommend that if you are reading this and are considering a home security system that you run away, not walk away, in the opposite direction. read more

I have been a Vivint customer for a few years now. Their equipment is functional and appealing in design/size. I have never had a billing, equipment, or customer service issue. I know other companies may be cheaper, but I haven't looked into details. However, for $45/mo, knowing I'm safe while at home AND the home is safer from theft/fire while I'm away, is reassuring and worth it. Plus I love their app--nice to have control in my hands! I am looking into purchasing even more if their products/services in the future. read more

Poorest customer service I've ever seen in a company. Their phone reps do nothing that actually helps, and there's no recourse for them screwing up. You just get what you get, and are locked into a long contract. read more

This company will steal your money when they have not provided a service. When I set up a date for installation, Vivint took my money right off my card, as I was speaking to them. I cancelled the installation two days later. I was asked by the rep if I wanted my refund. Why would I be asked this question? Yes, I want my money back, I did not or will not receive a service. A week later I received an email that a check will be sent. I wasn't sure why a check would be sent versus a refund to my card. After a month, I didn't receive the check. I had called this company several times and no one could tell me why I was receiving a check or the check number. Every time I called, I received a different timeframe of when I would receive check. In the meantime, they were harassing me with emails and phone calls. I told them to remove me from their email and call list. They still emailed and called me. Then, almost 2 months later (after 1 of my calls) they said they would expedite my money back onto my card. It is now almost 3 weeks later and still have not received my money back on my card. If you want to just give money away, contact this company. I have contacted BBB as well. All I want is what is rightfully mine - my money. read more

Moving into a new home in a month and currently pricing our security systems. I called vivint today to get a quote on equipment and monitoring service for my new home. They rep went through the whole sales pitch and finally gave pricing. He and I had a pleasant conversation and after he pitched pricing and said "can I go ahead and sign you up today" I replied that I was not looking to activate for a month, when I move--- he HUNG UP ON ME! I didn't even have time to finish my sentence. Vivint could have been a competitor for my business but not any longer, I was not worth their time of day as soon as they heard my opportunity was a month away. I run a customer service call center and If one of my sales agents was ever found to hang up on a caller because they didn't think they were closing the sale that day, they would be immediately released. That is completely unacceptable customer service. If this is how Vivint treats its POTENTIAL customers, I can't image how I would be treated once I was locked into a contract with them and they didn't have to try and sell me. NO THANKS Vivint, I'll be using Frontpoint or Nest. read more

BEWARE OF THIS COMPANY! Do your homework and check out the complaints on the Better business bureau website. I fulfilled my five year contract, and after phone calls letters, registered letters, to get them to stop my service, I am still getting bills from them for monthly fees. They refuse to acknowledge that I cancelled my service. I am now filing complaints with the BBB, State Attorneys offices and consumer affairs. read more

The salesman was very pushy. Kept telling me the company was going to make my home a model home for their equipment...Free!. Can't understand how that could be since the only equipment they installed was a panel. All the sensors on doors and motion and glass detectors are the ones ADT installed (wish I would have stayed with ADT). I am paying allot more money a month for nothing more than what I had. Have called several times for issues that still don't seem to be resolved. I would have gotten out of my contract except they want an arm and a leg to do that. The monitoring is way over priced. At one point they updated the software, which was difficult to do on my end...taking the panel off he wall. and it didn't change the fact that I am still not able to get notifications when my system is armed or disarmed on my Iphone. The first time the software hung...not fun read more

I have been a Vivint customer since 2010 and didn't have any problems or issues (that I know of) Until December 2016 when I called to let them know I was leaving town and was told that my system had not been working since Sept 2016. When I asked how that could be as my panel works. I was told that although the panel works and beeps.....my system was not communicating with them. In other words....if someone broke into my home they would NOT be notified. HOW was I suppose to know there was no communication between their system and mine if my panel works??? Here it is May 8, 2017 and I am STILL trying to get the issue resolved as well as get a credit on my account for the 7 months I have been paying (auto debit) but have had NO SERVICE!!!! Since Dec 16 I have made dozens of phone calls, lengthy hold times, lengthy conversations with over 10 different reps. who still CAN'T get me my credit nor an answer. Stick a fork in me....I am DONE! read more

BUYER BEWARE!!!!!! My wife and I signed up for their service in April. The wireless app doesn't always work, but that is the least of my problems with them. We were very clear with the sales team that came to our door that our house was on the market and that we could sell at any time. They told us no problem... Then we sell our house and the trouble begins. I've now been told there are multiple options to address this situation. The new owners want to have the monitoring service (God bless them). My choices are simple: 1. I can remain the owner of the system (and fully responsible for everything including the billing) and they will add the new homeowners as co-signers on the account. 2. I can move the system (but you have to take all of the expensive parts with you or buy new ones) to my new residence. 3. I can pay off the remainder of the contract (55mos @ $50/mo plus the remaining cost of the equipment). The only saving grace is that the new homeowners want to take over the monitoring service, so I am receiving a "special exception" to their rules and only have to pay $800 to get the hell away from them. All of this because the wife wanted a stupid doorbell camera. THEY ARE A BUNCH OF EXTORTION ARTISTS, RUN WHILE YOU CAN!!! read more

I was a Vivint Customer for years. Always paid my bill online. Never a problem. Paid my Feb 2017 bill on-line, they say they never received it. Paid my March 2017 bill on-line, they saud they never received it. Canceled my service, still getting harrassing phone calls. E-mailed copies of the bank statements, no response, still getting harrasing phone calls. read more

I gave them 1 star because I couldn't give them zero, which is what they deserve. The salesman lied about how the equipment worked and contract terms, the technical support was always "fix it yourself", the phone people were nice but never seemed to get anything done. The supervisor I talked to on the phone was an arrogant jerk! Avoid these people. read more

I was happy with Vivint, until for health reasons I had to sell. I have never experienced any consumer company that has no interest in the customer problems. I renewed my contract over the phone, by saying "yes" to the gal on the other end of the line and had no idea that my health would get bad, i.e., 3 of 4 heart valves not closing properly and causing pain and no blood circulation in my legs. I talked to 2 managers and both refused to accept my terminating the contract upon selling. I sold the home at a $70,000 loss just to be near my doctors and hospital. Both managers insisted that I give them referrals, Try the convince the new owner to take over the service or get letters from my doctors. Can you imagine asking someone to accept the Vivint service, knowing that the best way to terminate a contract is to die. Death is easiest way out of a Vivint contract?? Fortunately I have access to a TV channel that services over 5million viewers in Michigan and millions of others in Ohio and Indiana. MY MESSAGE IS USE VIVINT ON A MONTH TO MONTH BASIS AND NEVER SIGN A CONTRACT FOR ANYTHING BUT ON A MONTH TO MONTH BASIS. I FEEL BAD GOING ON THE AIR AND EFFECTING THEIR CONTRACT SALES BUT IT IS IMPORTANT AS A PUBLIC SERVICE TO PROTECT THE CONSUMER. If I were trying to change the service to another service, that's different and I can see Vivint trying to not loose sales. I feel sad that a consumer company won't accept my word, that even when I sold my home for a large loss for medical reasons they want me and their customers to gravel. It almost seems sadistic. I think FACEBOOK is the best way to send the word of warning, to USE VIVINT ONLY on a month to month basis. I'll wait to see if VIVINT still insists on collecting $44.95/month for the next two (2) years. Then I'll follow thru to protect the consumer. fidelis3@sbcglobal.net read more

Would have given 0 stars if possible. Have been a customer for 6 years, when we decided to cancel we were told that we would have to do it in writing and if they didn't receive it before the next billing cycle that we would be responsible for the next payment. We canceled in writing by email within a day, called in to verify that they received the notice and if the account was closed, when I was told that they did receive the notice but it would take 30 days to process. This company is crooked, they can process your payment as soon as you sign the contract but it takes them 30 days to stop the payment. In my opinion they are basically stealing customers money. I have seen a lot of other reviews stating this same problem, this is not an isolated issue. Stay away from this company. Vivint may get another $68.99 from me, but I hope they lose more in lost business from this review. read more

I would recommend the buyer beware. My sensors have fallen off until I superglued them and if one falls off and gets lost, they will make you pay for it. They don't stand by their product. You will most likely pay for a technician each time to fix something that should have not broken in the first place. read more

I am freaking out right now with all these bad reviews. I have seen a few good ones and I realize that most reviews come from pissed off people which are going to be bad ones but this really not a company I want to do business with after doing my past due homework. We just got the sales pitch last night from a super nice guy with a professional tech team who installed our system. The equipment seems really cool and of high quality (we tested it out a few times). Afterwards (which I should have done BEFORE) I started looking at reviews and was wishing I wouldn't have made a decision. I know better too, I am the person who researches things for DAYS/WEEKS/MONTHS before making any type of decision. I called the company today to cancel. They told me to send in my cancellation agreement that was included in the contract. I emailed AND faxed. The verbiage makes it sound like it will be cancelled and I will be refunded (haven't been charged yet). We shall see what happens but I am praying to GAWD that we don't run into a situation like the others have with all the hassles of trying to cancel and still being charged. I will update with either tears or a good review for their customer service. read more

Don't let anything happen to your equipment, it's like waiting on congress to pass a bill to get a technician to come out fix a malfunction in THEIR equipment. Especially when it's a key component to your equipment, like the key pad to your front door. They can do this because you are locked into a lengthy contract. Now if you called and said you wanted to start up service, the tech would show up to your house within the hour. BAD For business. Called and can't get an appointment for three weeks or so.. Could you say RIDICULOUS! read more

The worst installation and customer service ever. Don't use them unless you want your door mutilated and them taking 3 times to try to install the correct equipment read more

I have been with Vivint Wireless for 6 months. I would never recommend them to anyone. The service is amazingly unreliable and when it goes down, it is down for hours or even days. Twice my service has gone down on a Saturday and I have been told matter-of-factly that a service person will be out on Monday. Totally unacceptable response time. read more

I have been with Vivint for two years and have not had many issues but the few issue I had was quickly taken care of by Vivint to my satisfaction. read more

We have found the Vivant app to be easy to use and provides us with a feeling of security when we are gone from our home. My wife and I like that we can adjust the temperature from our phone as well. Two thumbs up on Vivant and their app! read more

HORRIBLE SERVICE AND HORRIBLE CUSTOMER SERVICE!!!!!!!!! If they knock on your door RUN! I set up service a couple months ago after moving into my new home in Draper. I thought the cameras were cool and thought it would be nice peace of mind to have security since I have 3 little ones. I didn't want a contract so I prepaid my whole agreement. The rep showed up and fell through my ceiling installing the system! They took 3 weeks to fix it and it still is very noticeable in my living room! They were not in any type of hurry to fix it. The worst part is now my cameras don't even work! It says they are offline everyday. I called in to fix the problem and for some reason the panel that connects to the wifi automatically disconnects after just a few minutes. I know my wifi works cause Im on my computer from home all day. Very frustrating to say the least. To make it even worse I just got billed 47.99 for monthly service that I prepaid! So to sum it all up, I have a broken home, cameras that don't work, and a monthly bill even though I prepaid my entire agreement! Thanks a lot Vivint! I am now on hold with customer service and have been holding for 49 minutes trying to cancel my 47.99. What a joke! read more

We have been Vivent customers for about 4 years and have never had a problem. it is a good feeling knowing our home is safer whether we're home or away. read more

Basically it was the worst mistake I ever made. we got the system base on what was the sale person told us BUT he was lying about the 30 days trial and trap me signed the FIVE years contract. Total bunch of buffoons from this sales. after i called the customer service a couple week after the installation ( the system not working for the first week ), tried to cancel the system and i was told that its was only THREE day trial instead!! and we signed for FIVE years contract??at the beginning, the sale person said we need to sign on her device ( paperless to save on money ) only get him some authorize to install the system. but i signed the contact not even in my tension. why we still allow people like this ruining our life while we trust them and let them come to our house in the first place?? any one can help us out there?? and the worse things was when i called and talked to one of the customer service and he really not professional. he was pretending the phone had problem while i can hear his back ground loud and clear!! NEVER TRUST THEM !! they are over price anyway !! read more

Been a customer for over 2 years. System works great. I've had a couple of minor problems, but customer service is quick to solve. What I really like is the instant response when the alarm is set off. Only issue I have is that we were supposed to have the thermostat installed and they couldn't connect it because an electrician was needed. They don't have one and don't pay for one. They did slightly reduce my monthly payment. read more