Horrible customer service experience. Contacted them about my high solar bill and asked for a review of my system. After providing a years worth of SDG&E bills they came back saying all is well. So i quickly sent off a reply asking how I dispute their decision. No answer of today and it's been at least one month since hearing from them. To my defense we have replaced the house heater with more efficient one, 2 kids moved out, wife and i work all week long so no one is home, replaced spa with energy efficient one, and i have a positive balance on SDG&E bill. Yet they tell me 27 panels are correct. I have a 1400 sq ft home. My brother has a 3000 sq ft home and only has 20 panels from vivint. So do your research and AVOID THIS COMPANY read more