I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

Hired Steven. Clean cut and nice. I was quoted over phone…read more$300 to install two ceiling fans with a stabilizer also with both. Price was not honored during installation. Raised to $200 each. I asked Steven while he was putting up the fan if the stabilizer bar was installed. He said YES. I then looked at counter top and it was in the box there on counter top. He if fact did not do it. I pointed out. He then explained fan housing he showed me in ceiling in place and was not necessary. He was continuously looking screws onto the floor(not a bigger issue)but carelessness being seen. He put blades on/off 4x's. When done fan wobbled all over the place. Fan housing did not provide stability he said it would. He said a few times, I can put it on if you want me too. I told him yes put it on. He put stabilizer on. Fan blades then rubbed against the motor housing. He said the parts for the fan were not correct and thus was not able to get the down rod lowered in position for fan blade not to rub against motor housing. He then discovered he had it slid into place incorrectly. It took him 6 hours to do a 2 hour job. Eric owner of company would not listen to my feedback he just kept telling me Steven has installed hundreds of fans and knows what he's doing. I saw with my own eyes that he is not really very good at doing this. Eric hung up on me. Very unprofessional and rude. I now have a light and fan blades that make noise.

From the owner: Fast, affordable and professional. We get what you want done at a fair price with no hassles…read more Commercial & Residential. Specializing in large scale structured wiring projects, large scale commercial fire alarm installation and residential ethernet wiring, KC Dynamic Wiring will mount your TV, install your security/camera system, install or upgrade your home theater system or just add an Ethernet line for a new computer. We guarantee you will be 100% satisfied!

These guys are amazing! They respond same day. They know more about security than probably anyone…read morealive. They work for the Chiefs! What more do you need to know?

For two years we had a false sense of security. We paid our monthly bill and thought we were…read moremonitored, but we weren't. Our previous security company refused to refund or rectify the problem. Shield Security Systems was recommended. They quickly diagnosed and fixed our problem. In addition, we now can monitor and control our alarm system through their iPhone app. I highly recommend Shield Security Systems.

worst customer service imaginable! no one has a clue of what there doing! I drove two hours to make…read morean appointment and waited. no one followed through. I had to call them over and over and still couldn't service turned on. they are taking the money but there's no security system at the house. try the text line? ok. two weeks later no answer from it. I call over and over and no one has a slightest idea how to get the service on. they know how to change you. best thing I can suggest is go with anyone but vivint! could not be more disappointed in a compaby! I should have read reviews first. worthless beyond comprehensio!

The only thing good about Vivint is the equipment, and even that failed on a few occasions. The…read morecustomer service people like to talk over you. You are unable to get a word in edgewise. I moved from one metro area to another and planned to leave all equipment at the old house so the new user could set up monitoring and use the equipment there. I called to schedule an installation of new equipment in early May (we closed on the new house on May 4th). The soonest they could get in was several weeks out. My husband was concerned that it was too long to go without security and asked me to call and see if we could get it done any sooner. The customer rep I worked with was extremely rude, had an extreme accent, and talked over me so much that I decided Vivint was unsuitable. Not only did I not reschedule, but I also told her to cancel future appointments and cancel the service. She canceled the installation but then failed to transfer me to the department to cancel the service. She didn't even tell me I had to go to another department. She made it sound like she canceled both. So, obviously, Vivint needs to re-train their people. If I don't have any equipment at the new house, then, OF COURSE, I am canceling the service. What good is service if nothing is installed at the house?! So...a few weeks go by, and I get charged for service. I call up Vivint and am told "that's another department". Great..so I finally got transferred to another department, where the customer rep TALKED OVER ME THE WHOLE TIME. The accent was extreme, and I barely understood what they were saying. I did hear, "must be in writing with a 30-day written notice". So, I "think" I have canceled. A few weeks later...I get charged again. Mind you, this is in July. We've been out of that house for two months and are still paying them. I am putting a freeze on my bank account, so good luck, Vivint, trying to charge me AGAIN for nothing. We have Brinks, and it was like night and day regarding professionalism. We have a far superior product, and the price was 1K cheaper on the equipment; we have many more devices since we moved into a much larger home, and the monitoring price was still the same. No contract is required. They didn't damage our new home during installation as Vivint did at our previous house (they tried to pull out the refrigerator without asking me) and damaged our brand-new hardwood floors. One last note. Vivint is a "security" company yet they allowed the new homeowner to access our personal account. How is that possible when the new homeowner doesn't have the verbal password? I wouldn't trust them with anything involving your personal information.

Karl was great! Completely trust him and appreciate his attention to detail. I highly recommend him!read more

Very prompt and knowledgeable! Great installation and communication. Cleaned up well as too!read more

Did an amazing and most importantly clean job setting up my security system here Overland Park and…read moreit's great knowing they are local! Thank you guys.

From the owner: At 4tify Home Security, we are dedicated to protecting what matters most. As an Authorized ADT…read moreDealer, we offer top-tier home security systems designed to safeguard families and small businesses across the Kansas City region. Our range of services includes advanced surveillance cameras, smart home automation, round-the-clock monitoring, and 24/7 support. With a focus on superior customer service and cutting-edge technology, we strive to be the most reliable and innovative security provider. Trust 4tify Home Security for comprehensive protection and peace of mind, tailored to your unique needs.

Teague has been servicing our generator for many years. I received a text reminder about our…read moreappointment and our serviceman was on the way. Our service professional was Sam Sanchez, who has been to our home before. I wanted to compliment him for his timeliness in arriving at our home almost exactly at the time of the appointment. He treated my wife and I with respect and explained what he was going to do and the cost associated with the service. We believe we received a more than fair value for the service done. Thanks so much, Sam!

I called Teague to have them look at a wired smoke detector I thought I had a problem with. When…read morethey arrived, the electrician said it was not a smoke decor wired to the security system, and he could not fix it. He did nothing more than look at it, then walked out. Came back few minutes later saying the charge was $125. ( You should know that Teague installed the wiring, smoke detectors and security system in the house when it was built.) After paying and thinking about what they charged me, I called the Teague office to discuss it. When I called, I was told the manager had just stepped out, but the receptionist said he would call me back when he came back. He never called back. If they came out and found a problem, and I decided not to have them repair it, I could see them charging me for the service call. But coming out, looking at it and telling me they could not work on it, and then charging me $125, I think is a poor business practice. They put the system in, so obviously they could work on it. And then not calling me back, another poor business practice. I will not call them again, they obviously have no concern for their customers, they only care about how much money they can get out of them. If you need an electrician, call elsewhere and get someone you can trust to do the work, not walk away with your money.

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!

Absolute garbage company. Their panel has gone out after less than 6 months of use, I now have to…read morepay $60 for their tech to come out and fix a part that is still under warranty. Also, they only warranty products for 6 months, so if their shoddy products break after that, you will also pay to replace the part. I will not be renewing my service after this contract is over, and if I can cancel service, I definitely will.

One of the worst companies I've ever dealt with in the security industry, and that's saying a lot…read more They only care about getting their money, not about customer service or solving problems. They never completely installed the smart home system promised. In addition, after my account was paid off they would not release the cellular number associated with the panel so I could not change companies with it. I ended up replacing the system with Vivint; although they have their own issues, Vivint is far more reliable and user friendly to work with. Safe Haven is giving ADT a bad name. AVOID THESE GUYS!