Absolute garbage company. Their panel has gone out after less than 6 months of use, I now have to pay $60 for their tech to come out and fix a part that is still under warranty. Also, they only warranty products for 6 months, so if their shoddy products break after that, you will also pay to replace the part. I will not be renewing my service after this contract is over, and if I can cancel service, I definitely will. read more

One of the worst companies I've ever dealt with in the security industry, and that's saying a lot. They only care about getting their money, not about customer service or solving problems. They never completely installed the smart home system promised. In addition, after my account was paid off they would not release the cellular number associated with the panel so I could not change companies with it. I ended up replacing the system with Vivint; although they have their own issues, Vivint is far more reliable and user friendly to work with. Safe Haven is giving ADT a bad name. AVOID THESE GUYS! read more

Safe Haven Security - My useless Qolsys panel thanks to Safe Haven's lousy service. - Security Systems Near Me - North Kansas City, Missouri

Absolute liars. The sales person tells me at the door "your home qualifies for free equipment and installation. The only thing you have to pay is the monthly subscription of $60/mo. They proceed to mislead me into taking out a line of credit to pay for the "free" equipment and then lied again saying I could "cancel anytime for no charge". When the fire department showed up 6 times because of their shoddy install, they finally sent a tech out to fix it. I tried to cancel and get this out of my home but it actually costs $1k. They absolutely prey on and lie to new homeowners. Makes my skin crawl. Do not answer the door for solicitors. The representative was wearing an ADT uniform even though they work for safe haven? These people are scammers. read more

DO NOT USE SAFE HAVEN SECURITY. This company is an absolute scam. I was blatantly lied to by their representative who told me I was signing up for a month-to-month service--only to find out much later that I was actually locked into a 3-year contract. That is outright deception. Since then, Safe Haven has been nothing but a nightmare. They have randomly charged me fees without explanation or warning, and their customer service is completely unhelpful. Every time I've tried to get clarity or support, I've been met with runarounds, excuses, and zero accountability. It feels like they're just waiting for you to stop paying so they can send you to collections and squeeze you for even more money. This company does not care about integrity, transparency, or its customers. I feel trapped, misled, and taken advantage of. Avoid Safe Haven Security at all costs. You will regret doing business with them. read more

horrible customer service after refusing to cancel my service without paying a cancellation. Th service is terrible and alarm has gone off almost weekly, after multiple calls and numerous, several technician visit and all that "can't figure out what the problem is". This has been going for over 7 MONTHS! read more

Do not use this company. Go right to Adt... way better customer service. When I first received the install, it was like a bad Amway sale they come in with all of this product after they tell you the doors are free and then they end up selling you this $1500-$2000 have to get package it's all it's all like a high-pressure sales scam. After that the products are crap I've had these people at my house and they blamed everything else except for a crappy product. I've had many security systems in the past. Nothing compares to the headache that I have had with this so called "better" security system. Do not use them... Run! The security system still isn't working.. so much for the warranty ‍ adt needs to dump this company because it's a bad stain on them. read more

A sales person from this company walked into the garage of our new house and knocked on our door at 9pm. They knew (and referenced) the name of the company we used to get our home loan. They then told my pregnant wife (who was home alone) that it was part of our loan agreement to sign up for their services, then told her it was illegal not to let them in the house. This person proceeded to walk through our entire house, tried to get my wife's financial information, then signed her up for an installation when she wouldn't sign any papers. My wife is very non-confrontational and this person scared her... when I got home and found out I was not happy to say the least. Very ironic conduct for a "home security" company. Zero Stars read more

I fully agree with the reviews!!! I called to cancel w/ ADT and they immediately transferred me to their "third party". Even though I paid them almost $1400 for installation they tell me now I can buy out the contract for another $1100?! I asked why I wasn't told this at time of installation and this high as h#$@ guy keeps saying "it's up to the consumer to read the contract" or "can I assist you any other way" as if he says this all day every day! NO heads up, no disclaimer. ADT should be ashamed as well washing their hands to leave the dirty work to this lame sad place. . I never got a heads up but IDC if they think they are getting another cent from me they are sadly mistaken! Buyer BEWARE! read more

**SCAM ALERT: Stay FAR Away from Safe Haven Security Services!** This company is **an absolute scam** that preys on unsuspecting homeowners with **lies, deception, and predatory contracts**. If you value your money, your time, and your sanity--**DO NOT sign anything with Safe Haven Security!** ### **Deceptive Sales Tactics** Their **sales reps lie to get in your door**, falsely claiming to be affiliated with home builders or other reputable companies. They pressure you into signing up quickly, glossing over the **massive long-term commitments hidden in their contracts**. ### **Misleading Contracts Designed to Trap You** They make it sound like you're getting a **simple promotion**, but in reality, you're being **locked into a long-term contract with outrageous cancellation fees**. When you realize you've been duped, their **customer service is completely useless, rude, and refuses to help**. ### **Overpriced, Faulty Equipment** The **equipment is either outdated, unnecessary, or flat-out doesn't work**. Customers have been pressured into spending thousands on **useless add-ons** that either don't integrate properly or were never needed in the first place. ### **Safe Haven = NIGHTMARE** This company is built on **dishonesty, misleading contracts, and terrible customer service**. If you sign up, **expect frustration, hidden fees, and faulty security equipment that leaves your home anything but protected**. **DO NOT TRUST SAFE HAVEN SECURITY.** They are **scammers**, and their entire business model is based on deception. **Go with a real security company--this one is a total disaster.** read more

For people who claim to be about keeping unwanted people off your property, they do a real good job of trespassing and ignoring signs themselves. Salesperson ignored our no trespassing/private property/no solicitation signs and drove a half mile into our property. We live in a remote area and you have to mean to find our house, so it was no accident. Left a creepy handwritten note on our door. Also drove OFF our driveway multiple times and through our yard. There is zero chance I would trust these people to do ANYTHING and it's appalling behavior to invade someone's property under the guise of selling things to protect it?? read more

Company was fined in 2022 for deceptive business practices (125k) and they continue to do so. Save yourself aggravation and headache and do not use second party companies or authorized dealers. When someone knocks of your door appearing to be ADT always ask it they are ADT or a separate authorized dealer. read more

DO NOT!!! Joke since day 1! As I have a gutter company giving their speech outside to me.. Safe Haven/ADT is at my house with a new employee they are training, giving their security system speech to my roommate at the time, again, while I'm outside. Funny how they legally can give all the information to a roommate that's NOT on the deed of MY house. I am given minimal information and they have me sign. They installed their equipment, I selected that was more expensive then what I was told. Also never told it was a 3 year contract to begin with. Same day as instillation, then the equipment was not operating properly and he told me, "I can't fix this because I can't touch your house structure, you will have to call ADT for a technician and be charged $85". Service was always down or off line but, everything else in my home would operate just fine persona and business and child electronic. If I called, to ask for help I never got oh let's send someone out to get this working for you or we apologize for all the inconvenience and/or credit you or send a tech out to fix this or trade equipment out... NOTHING!!! Instead, even to the last day of my contract they still try to off me longer terms and a "discounted price". KISS MY SINGLE MOM ASS YOU JOKE OF A COMPANY!!! Even if smoke alarm went off, the ADT person calling sometimes did NOT ask for "safe word"....What if it was an intruder?!?! Honestly I'd be better off with my guns and my dog. The random beeps, cheeps, and how expensive for it not working or the don't give a shit lack of customer service is astonishing. Not to mention, the financials of ADT has gone down considerable. They will be out of business before long the way they treat customers. And this company deserves to go under!! Simple google search; "Fluctuating Profitability: ADT's net profit margin has varied significantly in recent years, with periods of losses and periods of modest profitability. For example, the net profit margin for the quarter ending March 31, 2025, was 11.03%, but the average for 2024 was 14.66%, a significant decrease from 2023." read more

YA'LL the salesmen are great at scamming!!!!! If you ask to see the contract BEFORE having them install they will legit text you back saying their customers are smart and intelligent and don't need to read a contract. They just "trust" ADT. Also, the sales men WILL try to open your screen doors to be able to knock on doors (we have them on our good ole Ring doorbell trying to open to OPEN our door then saying it is locked). Truly nothing like two men randomly showing up and trying to get into your house while on video to sell you security. Honestly would call the cops if they show up at your house. read more

DO NOT WORK FOR THIS COMPANY!!!! They are a scam!!! You don't get paid unless you sell the sales pitch they give you to memorize is basically to get over on the customer just to get in the home. the managers i worked for in Greenville let me go after my 4th week mind you i was still training and they have this big talk about oh it's different phrases just lies all lies. the manager Steven blocked me and i can't even get in contact with anyone to get my letter of termination. If they will scam an employee they will scam customers don't trust it!! read more

Disgusting company. We are homeless after the Palisades Wildfires in California. We lost everything. The manager Alex Chibogwu and sales guy Jason Ghidoni are horrible - kicking people when they're down. Alex got on the phone with me and was very sympathetic. Then 10 mins later he had an assistant call me and so "sorry, Alex said he couldn't help. Tjis assistant confided in me that it's a horrible place to work with deceitful management. These scam artists should be ashamed of themselves and avoided at all cost. I strongly recommend all that have been wronged by these people - and I already know of many - should actively campaign to all applicable oversight organizations. They should lose their licenses so they stop torturing people. read more

SCAM! Over priced equipment, technicians are just sales reps. The sales reps lie about premiums and equipment cost over the phone! DO NOT SIGN ANYTHING WITH THIS COMPANY!! Service sucks, sales reps lie, equipment is marked up 1000%, premiums are high, and if something breaks good luck getting anyone to come fix it! All they will do is try to sell you more equipment! Over all bad company, bad service, crap equipment, rude service, and waste of money! read more

I just bought my home in Denison tx, my lender referred me to safehaven adt bc I'm a disabled combat veteran O.I.F, and they claim to want to take care of vets. I had some of my security equipment installed on the 04/23/2025 , which at the time I signed my contract and they took out 2289.49 , and then the next day they took out 69.27 , unbeknownst to me they had taken out 139.64 on 03/29/2025 it came across my bank statement as fast food. The 23rd when I signed my contract they haven't at that point installed all the equipment, so I still have holes in my walls , I then on the 25th decided to cancel my contract and contacted them via voice-mail and, email and followed all the steps to cancel a contract with adt which I sent priority mail to Boca Raton Florida. When safehaven reached out to me they said they weren't gonna refund my money and just kept making excuses of why not on their recorded line , I told them they need to give me back my money, and they said no so I said I'll go the legal way. So now since they haven't I'm definitely going to the news bc this is no way they should treat and scam anyone, and definitely not a combat veteran O.I.F.. read more

My experience with this company nothing but bad.. Unfriendly customer service and unprofessional representatives. I canceled my account but they charged my credit card without my permission month after cancelation. Customer service refused to discuss this issue with me and I had to contact my credit card company to dispute transaction. read more

Safe Haven actually isn't bad if you just read your contract. The equipment is very good to have as it has made my family feel much safer. The contract is a 36 month contract, and technicians will come to your house free of charge for warranted issues during the first 90 days of service to fix your equipment. After 90 days, there's a $59+tax service fee for warranted issues and $85+tax for unwarranted issues. (Changing your internet password and requesting a tech to come out is unwarranted, so I recommend a callback from Safe Haven's tech support to fix that for free). If you're still having the same issue after your paid service fee trip, just notify Safe Haven within 30 days of that appointment and they'll waive the service fee to come back out. The goal is to not charge you a service fee for the same issue within 30 days. If you choose to cancel your contract before 36 months, there is an early termination fee that is 75% of your remaining balances (how many months are left x monthly monitoring rate). There are ways to get out of this ETF such as military orders to relocate for more than 90 days, or if you're a certain age and moving into an assisted living home. If you're moving, there are movers options where Safe Haven will move your equipment to a new home. This company isn't looking to scam anyone. Everything is in the contract. You can cancel the contract with no penalty at ALL if you call and cancel within the first 3 days after the first installation appointment. (Sometimes they'll schedule a second appointment to connect your cameras) The whole thing is pretty straightforward, just read your contract and you'll have a great experience as my family and I have. read more

I'm writing this review because the technician, Jordan, that was sent out to my new construction, DR Horton home, was exceptional! He was so knowledgeable and helpful. He was able to walk me through all of the apps to get my system on my phone. He even gave us the option to give him a call anytime in case we were having any issues or if we need any additional help. I work with many many different companies, and I have to say that Jordan is the reason why I will be recommending SafeHaven to all my future clients. read more

The company set up the security in my house, we are located in an urban area, there is crime and the technician was amazing, knew his facts. Description of the equipment was spit on. We had a break into our garage about 6 months after installation and the system did exactly what it was supposed to. Our camera caught the perp and when police arrived the clip was used in court. Perhaps people should not downplay the importance of security. read more

This gentlemen's name is Tony, says someone should have called me about a new homeowners program. Not sure what he is talking about and why he's at my house at 7:30PM, wondering if that line is supposed to excuse their uninvited presence this late at night. In the world today, security companies should know better than to be ringing door bells at 7:30 PM. Look into your processes. I did not solicit your business, don't come to my home. read more

Safe Haven Security - My posted sign. - Security Systems Near Me - North Kansas City, Missouri

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STAY AWAY! This company has some of the most dishonest sales practices that I've ever seen. They partner with home builders with sweetheart deals for home monitoring/automation perks, but when it comes time to instal the hardware in the new homes, they won't make appointments without having a credit card on record. The appointment setters are deceptive, the installers overcharge for add-ons (additional cameras, Deako switches, etc), and the fact that you're locked into a contract with ADP is never mentioned during the interaction. read more

Who is worse? A loan shark or Safe Haven ? At least, with a loan shark, you know they are asking for a money they loaned you. Safe haven wants to force you to pay for service you don't want. It's all nice and great until you want to cancel. They carry their contracts like Jehovah witnesses carry their Bible. There are many better options out there than these crooks. A gentleman with the title of relocation manager solicited on our property on the 14th of March(Saturday) to try to sell ADT services. After about 30mins of talking to him, we decided to give Safe Haven a try even though we are thinking of other DIY systems out there. The man scheduled a technician(Phil) to come in on Monday (3/16) at 4pm. Phil arrived on Monday at around 4:45pm. The whole process took till around 10pm before Phil finished. I had to miss 2 important meetings during this time because no one informed me that it was going to take 5hours+ to install a few equipment but that is not the reason for my frustration today. After Phil installed the main unit, he tried upselling me on other devices like smart door locks, door bell, garage opener, etc. I told him I'm not sure about what I see in the photos as some of the devices look too old for me. He mentioned that I have 3 days to try them and can cancel if I don't like them. I was particularly interested in the smart lock but he didn't have it available with him. He said they have a much recent one and he would bring it on Wednesday (3/18) to install it. He came on Wednesday to finish the installation of the smart lock. He came around 4pm again and left around 6pm I believe. After my wife and I used the system as a whole on Thursday, we decided not to go with ADT. Since it was night time and figured we still have Friday or Monday to cancel (Because everything was not installed until Wednesday). I called (3/20) at 11:59am to request a cancellation only to be told by the agent, Jamaine that yesterday was my last day to request a cancellation without being changed 70% of 3 years worth of service. I asked to stop the service as I would not be going forward with it and he said he couldn't do it. I requested a supervisor and Brittany Shorts gave me a call back stating that the 3 day period starting counting the day I signed the contract which was late Monday night. I asked how Safe Haven could in good faith try to charge what would be roughly $1600 on a system I only had 1 day to truly use and test which was on Thursday? She kept referring to the contract and states she will not be waiving the cancellation fee. Could someone help me understand why we were allowed 1 day to try a system but want to enforce a 3 day period contract on us? How can SafeHaven enforce a contract when not all parts of the installation were complete? How can we as a customer review an incomplete system? This is wrong on so many levels, considering most companies out there are doing good by customers at this difficult times but not charging them ridiculous fees. The stupid system is archaic and cannot work with most other smart devices out there which was my base requirement. Don't listen to what the installer tells you...Verify everything yourself before you sign their sleezy contract and whoever is responding to these reviews with your canned, copy and paste response should stay off my review unless you have something constructive to add I even sent email to their CEO and bunch of regional directors but got nothing but crickets....well...no surprise there...I'm sure he is the one singing the contracts song to all employees. read more

Safe Haven Security - Security Systems Near Me - North Kansas City, Missouri

This company is a scam they are ripping off new homeowners with false advertisement. I was told I was being gifted the ADT security service with my new home purchase NOT Safe Haven Security LLC. I was told by the installer that came to my home the day before Thanksgiving 11/22/23 that I could cancel the service in 30 days if it wasn't a "good fit".? I called on 12/5/2023 to cancel the service and I was transferred from the real ADT to Safe Haven and was told I had to pay $1700 for the equipment in order to cancel the service. When they came to my home they identified as ADT reps. No one specified Safe Haven security LLC. That is not what the technician (Baris) told me when he came to install the doorbell camera. He only came on thanksgiving eve to solidify the sale. He explained he could only install the doorbell camera because that was all he had but not to worry because another tech would be out to complete the installation and that I could cancel within 30 days if the system wasn't a good fit for my family once completely installed. When the second technician (Brian) came to set up the back yard cameras he explained that everything was all jacked up and the first tech was new so he supposedly fixed everything and set everything up correctly so that the system could work properly but problems still persisted even with the system "completely" installed. The system wasn't detecting packages, alerting to people on my property or informing me when people were in my back yard. When the third technician came he refused to give me his name he just shouted Safe Haven Security. When I asked about the 30 day cancellation and he said to call in because I was going to have to pay. I asked why when the system wasn't working properly and it hadn't been 30 days, he stated that he fixed it and moving forward it should be working fine he explained that it wasn't activated to detect packages or people on my property so moving forward it should do what its supposed to do. However the system still wasn't detecting packages or people on my property. I want to cancel the service and I want them to honor the cancellation because I was within 30- days and the system wasn't doing what they advertised. read more

Basically a bait and switch operation. Internal sales people attempting to steal each other's clients, contracts that are not provided in advance, and when you call to get solutions, no one follows up. Then after waiting and never getting a call back, they throw "you had 3 days to make changes." Steph is the last line of appeal, she won't escalate issues above herself and all she does is quote the contract. Do I feel more "secure" with Safe Haven in the mix? No I do NOT. read more

if I could give these con artists no stars I would. I purchased a new home from DR Horton which had a smart home capability. This company called claiming they were ADT and were going to finish installing my smart home system. Idiot that I am, I guess I signed a contract without reading the fine print that I was locked into a 3 year contract, and I have a 3-day window to cancel at the end or pay a $1000 dollar fee. 1.5 years after they installed a now obsolete Skybell (with unusable video quality), it's already broken. So now I have no working doorbell. AWESOME. But I'm still locked in to paying them an extra $9 a month for video monitoring. Sure I can get a new "upgrade" package Skybell, which will likely cost hundreds plus installation fees AND Skybell is the only system ADT uses (Safe Haven pretends to be ADT, but they subcontract to them). Everytime I get on the phone with ADT technicians they are incredibly apologetic and try to do a lot to help, they realize what a shady company Safe Haven is. I really, REALLY wish they would get sued by all their angry victims, because that "company" REALLY NEEDS TO CLOSE. It has been a nightmare dealing with them. read more

this is a terrible company to work with, False information given when representatives come to the home, they say they are ADT not true, ADT does not put anyone on contract, plus if you want to cancel they charge one thousand dollars to cancel contract!!!! Do not let them fool you. They also do not provide a manual to be able to program and use everything has to be done on line.. I can hardly wait to cancel this service. Gigi read more

Safe Haven security is nothing other than a totally irresponsible and the worst security company I have ever dealt with. If you like to hold on the phone, own a useless alarm device and make monthly payments for absolutely nothin, then this company is for you. I surprised that ADT lets them promote their business. DR Horton should reconsider using them as what they call a concierge for alarm systems. BUYER BEWARE, STEER CLEAR FROM THIS COMPANY!!!!!!!! This is a honest review, take it for what it is. If ADT is your choice, call them direct. DO NOT USE SAFE HAVEN. I regret it, I'm sure you will too. read more

They are dishonest and do not explain everything. When you try to cancel you find out you're trapped in a 3 yr contract. Lawsuit coming!

After speaking with customer service they were polite but they will say the same thing no matter what you say to them you have a contract and almost 1700 to cancel it. We never received a copy of the contract sent to us till now . My wife could not remember seeing it till it dawned on her while she was at work the installer needed to program the key pad and emailed her to grant access , if this was the contract why were we not emailed a copy after signed, Deceptive sales practice I explained all that was promised removing old alarm parts Customer service said they dont do that well the salesman said you did as a selling point She told me she did not know what was said well my wife and I did we both heard it DONT TRUST THESE PEOPLE All they want is your money read more

They came out to our home as part of the DR HORTON price of our new home. They have nothing I wanted we were told however, that was not the story we got the next day when we received a phone call asking why we did not want the service. We expressed again we needed to do some research about their service.... and when I did BOY!!!! did I find out a lot of bad reviews through BBB. The phone caller (Kyle) asked me, " What do you want me to do with your equipment." I really wanted to tell him but, of course.... I reframed. I suggest everyone holds off from jumping right in. The technicians aim seems to do what is the easiest while trying to up sell you on a month service you can't get out of even if you sell your property. read more

Beware! This company preys on customer needs. The devices they use is on a short term battery life about 5 months. When you decide to cancel its 75% of the contract. This authorized dealer said that you could even call ADT after a year to ask for huge discounts. The company is unresponsive and they rely that you stay with them for at least 90 days, after that you need to deal with ADT directly and they have no obligation to help you. If you currently have this service I would recommend you cancel if you are still able to. Hopefully I can save you the trouble I went through. read more

Safe Haven Security - Bad installation. Holes in the wall - Security Systems Near Me - North Kansas City, Missouri

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You're better off going on Amazon to get reliable cameras and a monthly fee of $3. $2000+ for 3 cameras and window and door security isn't worth it when I've already had 2 break ins. (3 if you count PG&E going into my backyard without me knowing!) I asked to get a technician weeks ago and only just found out through ADT that my contract was actually through safe haven after being on hold for literally 2+ hours and having a call go blank twice when trying to get connected to the Fresno location. The only person who reached out to me was a man on vacation via text. From there they had tech support call me instead of a technician coming out. It's cheaper at this point to stay in my contract, but I'll do everything I can to make sure people don't sign up for this like I did. Save your money and get a cheap and more reliable Amazon Ring device! I put one up in the front of my house and it's already more useful than anything Safe Haven has given me. I will say that IF the technicians do come, they're always really friendly and walk you through fixes step by step. To Safe Haven - Pay your guy on vacation more, and get better customer service. read more

DO NOT GO HERE!! save your self the trouble and take your business elsewhere if you move or sell your house they charge you outrageous fees they conduct bad business. I will never choose them again for my new house anything in that matter they threaten you to take your bill to collections early as well read more

Safe Haven Security - Security Systems Near Me - North Kansas City, Missouri

Stay clear of this company. Our system never worked from day one and we were never able to get in contact with the representative of the company that sold us the system and was our "go to guy". Call him anytime, sure. But he won't call you back. We have a cat and they put in a motion detector anyway, saying that as long as he wasn't over 40 pounds it wouldn't go off. Wrong! Every time we left we had to come back and turn the system off. The duress alarm went off for no reason initiating a call from the police department. ADT didn't contact us until almost 30 minutes later. The sensors are falling off the windows. It jumps off WiFi constantly and has to be reset each time. Keeps telling us the back door is open even though the door is closed tightly. We cancelled our contract after 4-1/2 months and were required to buy it out for over $1,400 for basically nothing . We are in our 70's and were looking to feel safe in our new home. We paid almost $2000 for absolutely nothing but frustration and a nightmare! Like I say, steer clear of Safe Haven! read more

Spent an hour plus on phone setting up an appointment. Had to provide credit card, SS number and credit check information. Fair enough. Agreed to a recorded contract conversation. Booked a firm installation date. Installer never showed up and Scott Brown has yet to respond. Absolute waste of time and empirical indicator of a sh@t company. Don't waste your time. read more

The fire alarms have been defective since installing. They just trigger for no reason, causing fire department to show up multiple times. ADT said they couldn't help since I was under contract with safe haven, and told me to call the local number I had. After leaving over 10 voicemails over 6 months, I went through ADT to get a new number, just to be told I'm going to be charged 80 dollars just to have someone inspect the default device. Customer service lady seemed to get joy out of my frustration and the way she knew how to avoid blame this is obviously a scheme they have going. Would not recommend their services at all. hate leaving poor review but this is just absurd. I've spent thousands of dollars on this defaults system. read more

THEY TOOK $1,517.90 FROM ME! I purchased a house with D.R Horton on 04/21/23 that came with a partial security system compatible with ADT Safe Haven LLC and a $500 credit to get added on equipment. I received phone calls almost every other day from 04/10/23 until closing day (04/21) checking if my closing date is still set and to make sure the technician can come out 04/23/23. The technician showed up 04/23/23 to install the equipment and could not finish the job because DR Horton was missing a wire in the house and the technician did not have all of the equipment I wanted 3 outdoor cameras. They rescheduled another technician to come out on 04/29/23 at 12pm. This technician showed up 04/29/23 at almost 7pm. And couldn't finish the job again this time only because he did not have the same 2 cameras that I wanted. Not to mention he did not leave my house until 11:30pm installing equipment. I called the number in my contract to canceled all services in the 3 business day grace period on 05/02/23. This number was directly to ADT. Someone at ADT said someone from Safe Haven will call me in 24 hours to schedule equipment pick up. 24 hours go by and no one called me. I never received a call from safe haven. I called safe haven on the 05/08/23 and I had to leave a message. I received a call back on the 05/09/23. I was finally able to speak with someone that time. Between 05/02/23 and 05/08/23 I had to reschedule my new security provider two times because Safe Haven didn't call me in 24 hours to schedule a technician to come out and uninstall the equipment. Finally I had enough I am a combat veteran and I get very at ease when I can't see around my resting space. I also get worried working 12 hours shifts with my family home alone. So I uninstalled the equipment my self because my new security provider wouldn't install with out Safe Haven uninstalling. After finally speaking with someone in the 05/09/23 on a call back. They scheduled a technician to pick up the equipment on 05/10/23. The customer service representative said we would have gotten our refund in 7 days $1,517.90. 7 days went by and I haven't seen a refund or heard anything from Safe Haven. I called and was able to speak with 3 different customer service representatives with the third one finally being able to tell me my refund was denied by a supervisor because I uninstalled the equipment my self and a window sensor is broke and the smoke alarm some how broke. I asked to speak to the supervisor and of course I had to wait 24 hours to speak with him. The supervisor Mr. Justin Derba called me 05/18/2023 at 4:24pm. Mr. Derba stated I would not receive a refund because I uninstalled the sensors and a clip broke in 3 of the sensors, and the smoke detector is broken. I mentioned to Mr. Derba that sensor were free for me because DR Horton purchased some of the equipment for the house and I shouldn't be charged $1,517.90 for it. He stated that's irrelevant because I uninstalled it myself. I asked to speak with his boss and of course I have to wait 24hrs. I WILL UPDATE THIS AS I'M UPDATED ON MY $1,517.90 REFUND. read more

Been a customer for 7 months. In that time our security system has barely worked. The door sensors routinely fall off the doors, which causes false alarms anytime we try to arm the system. At this point, we no longer arm the system because we cannot expect it to not have a false alarm. We are paying for a security system that provides no security. The only thing worse than their equipment is their customer service. We've had two techs come out over the last few months, and that's fixed the problem for under a week before we're back to square one. I have tried on multiple occasions to reach out to Safe Haven for this, and my representative has not returned my emails in over a month. Their phone service is basically useless as well. Their archaic contract system means we need to pay roughly $1300 to get out of this useless service. We'll happily pay that to not have to deal with this company ever again. I'm curious if these systems were ever designed to work, or if the company's entire goal is to sign people to huge contracts and then extort them if they try to leave the service. I have no idea if Save Haven's quality is indicative of ADT's as a whole, but if Save Haven is your vendor stay as far away as possible. read more