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    Astound | Lewisville

    Astound | Lewisville

    (100 reviews)

    Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

    I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

    Frontier Internet

    Frontier Internet

    (27 reviews)

    We were originally with Verizon FIOS until Frontier took over. It's been a hassle dealing with…read moreFrontier. Their online platform has bug after bug and it's a wonder they even know about it until we actually report it. Why are we doing the job that their test engineers should've caught? This is assuming they have a testing plan in place of course. Customer service lacks.. customer service. Being with VzW FIOS for 20+ years doesn't garner any loyalty. They have us paying twice as much for fraction of the internet speed a new customer pays for. How is that for customer loyalty. And the few times I've reported issues, they cannot resolve. I've had to take things into my own hands and do their job for them at times. It's frustrating and takes me away from my family time. Do better. It's a small thing to ask.

    The representative for Frontier Communications says I can ONLY cancel my service at the end of my…read morebilling cycle. The billing cycle ends May 10th , today is the 29th. She said they don't give refunds. she asked for a Customer service identification. I asked should I have it... long pause... I'm sending it via the postal service. you should receive it within 3 to 5 business days. Once you receive it you can give us a call so we can cancel your service.(MUTE POINT) DUH... I questioned her again, she said I already told you that. Also, almost every communication and notification is via email even my payment. MY PAYMENT HAS NEVER BEEN REJECTED!!! WHY CAN'T MY SERVICE CANCELLATION BE AS EASILY CANCELLED AS IT WAS TO START? I'M REQUESTING A REASONABLE RESOLUTION FROM FRONTIER. The service i'm REQUESTING is to terminate my service RESONABLE. My monthly payment is $99.99 for just internet!

    Vivant - telecommunications - Updated May 2026

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