TAG Mobil is the Great Company! I'm really appreciate for your great and kind help you provide me! 10 of 10 is your rating! I've got my new phone without any delays or problems. I wish you prosperity in your business and personal life! Thank you and always have a wonderful time! Sincerely, Vadim Sukhanov read more

So when you purchase a phone you are charged full price until 180days are up then your supposed to get a refund for the remainder which does not happen it's even in the small print but they definitely try and confuse customers read more

Would give negative stars if possible worst phones and service I've ever seen both on phone and with customer service do not get a tag mobile phone/paperweight you will get useless junk and absolutely no help even after waiting on hold half the day to talk to customer service this is the worst company I ever dealt with and won't be dealing with again after today! read more

AVOID!!!! AVOID!!! AVOID!! ALWAYS READ CAREFULLY AND WATCH FOR SCAM BEHAVIORS FROM THESE TYPES OF PEOPLE! ITS YOUR FAULT IF YOU GET CAUGHT UP IN IT. YOURS ALONE! HERES YOUR WARNING. Bait and switch scam. Advert promises iphone 7 when in fact it is no where to be found on website. Strike one! Strike two, Go on to website which promises 16gb data free plan per month. However as soon as you click onto the 16gb free plan is switches you to the 5gb plan offering a phone of inferior quality. sorry, the phone the are offering is much cheaper than what can be found with competitors. I did this check by pulling up the models specs and comparing them, not guessing them. TagMobile is lying to you and attempting to catch you off guard so they can give you junk and collect the goverment money making a huge profit while giving you absolute junk service and a junk throw away phone. AVOID!!!!! read more

I am a new customer they sent me a phone that does not work even the SIM don't work been trying to get my phone ported over for four days phone still don't work been on hold with them since 8am and it is 11:14 now this is the worst company I have ever dealt with I rather have no service this is absolutely the worst experience I ever endured I definitely wish I could give them a negative 10 read more

Absolutely the worst! Submitted a service request on November 4, 2025. Today is the November 25, 2025 and still no reply from the company. Cannot get a human being to answer at customer service. Horrible phone, horrible service. Period. read more

Do not get service with tag mobile u can't be on the phone over 5 hours they will cut ur service off then when u call to to speak to someone they keep u on hold for hours then hang up on u do not get with tag mobile read more

November 2024- Don't go with this company. I have been with them for 20 years round about and they have gone downhill increasingly during that time. Recently my son is eligible and tried to get lifeline through them. Their systems are so screwed up that each time when he was approved they "couldn't" complete the transaction because they charge a $5 fee for the phone and by then it had dropped off pre approval and they claimed that this made it impossible to move forward. I had to make a complaint with the FCC to get the lifeline application away from them and he went with another company and had his phone within a week- shipped within 48 hours. That's not all though. Because of all the problems I have decided to leave them as well- his phone has so much better signal with that other provider. I had transferred my number from my landline phone to them some 20 years ago. I want my number back now that I want to leave. They took 3 days to respond and didn't even give me the transfer information in that response. I have now written a second request with the information that they wanted and am waiting again. I will eventually get my number away from them even if I have to complain to the FCC again, then I am done with them. Also, tip in this day and age- if you have a number that you want to keep I suggest highly that you transfer it to google voice (as a personal user). It will replace the number you can get through google there and then you can put the app on your phone and tell it to use that number on your phone for your calls. You can also use that app on tablets that are android based that are capable of video and audio to be able to make calls on the fly. In that way you keep your number safe and can still have lifeline as if you get a new lifeline number you just input it into google voice settings if it changes at any time, and your oldy but good phone number then routes to THAT number whatever number you tell it to, through the google voice app. This frees you up in this world of exceedingly poor lifeline customer service (with every carrier I and people I know have tried) that if necessary you can have the lifeline agency for your STATE forcibly remove that provider as your provider, they can keep their number, and frees you up to go where you want on a more rapid basis. If I do that right this second with Tag Mobile having my ported in number I'll lose my number that I ported in. Lesson learned, keep the number you're personally attached to away from lifeline providers. Live and learn and fool me once shame on you.... read more

absolutely nothing absolutely nothing absolutely nothing absolutely nothing absolutely nothing nothing but bad talk. it was worst experience i ever had and i am left with a phone i can not even use. the message on the phone says 'your device is corrupt, it can not be trusted and may not work properly. called them. said get the neighbors to take pictures of phone and send it to them. i am old and disabled i cant run around to peoples houses to get a picture of a corrupt phone so here i set no phone zand i am tied up so no other company can give me a decent phone because i have this piece of phone. its utterly ridiculosis. read more

I joined Tag Mobile in mid-2021 and for a while the service was fine until I found I could no longer receive ring tones on my phone anymore. Later, my calls to one of my contacts have continuously suffered from sound distortion and even phone disconnection, and now I'm starting to have trouble sending text messages to my contacts. We should always keep in mind that all of our telecommunications companies have now become nothing more than monitoring systems designed to control what we say and to keep tabs on our whereabouts. Therefore, they need to be totally restructured to give us the type of service that we need or they all need to be totally shut down permanently. read more

I'm happy with Tag Mobile for the most part. However The customer service / tech support has gone down hill.

A genuinely lousy company, featuring frequent technical difficulties, poor customer service, and unresponsive "assistance." Don't bother sending them emails -- in my experience, they'll literally never respond to them. And if you're able to reach a chat rep (sometimes you won't be able to, even during their posted chat hours), the rep will be sure to waste your time with generic fixes that often aren't (fixes, that is). How they've managed to continue to bilk the state of California and the feds into getting and maintaining their Lifeline contract is beyond me. read more

Tag Mobile would not accept copies of my Social Security award letter nor the front page of my Federal tax return as proofs of income even though the California Lifeline service says they are. read more