Appointments should mean something. Patients schedule their day around these visits, and it's…read morefrustrating to be left waiting well past the appointment time with little communication. Delays happen, but basic respect and updates go a long way. This experience was disappointing.

I was somewhat disappointed to learn that my previous doc at this location had moved away.....so, I…read moreintended that her replacement was just as good or better.....and she was....Emily Wood, MD was very thorough and caring.....she and her assistant were also totally delightful and we had a fun conversation while she was freezing me....location is easy to find and is a really fancy building which doesn't have any medical vibe.....

I've been to this location multiple times for multiple different reasons, from minor to potentially…read moremore serious. All interactions have been handled with the greatest care from the front desk to the treating physicians and PAs. Scheduling is a breeze and the representatives are always so pleasant and understanding. Micah is a personal favorite of mine. She has surgically removed "things" and sent them off to pathology. Results come in very quickly. Her bedside manner is way above and beyond any expectations. Micah has the ability to make the patient feel like they're truly cared about. I can't say enough good things about her and her supporting team. I have not had any elective procedures at the clinic, but everyone in the waiting room always seems to be very happy. I highly recommend for all of your derma and other needs.

The doctors and staff were great. Only issue I have is when I called before my appointment to get a…read morequote of cost estimation it ended up being way more than they said when I checked out. I just prefer a little more transparency from my appointments not sure if I'll be returning here in the future.

I cancelled my appointment today because I listened to a weather announcement that said that a…read moresevere storm was approaching in our area with rain and hail. I knew I was giving the office less than 24 hour notice and explained that out of caution I need to cancel my appointment and rebook. I received a call from the office that because of the less than 24 hour notice I was to be charged $100.00. I do understand a fee charge but as a regular customer I fell the fee is excessive. UP DATE I just received a call from Westlake dermatology, they have been my dermatology center for years, they called and said that they were cancelling my fee of $100.00, they to had seen the weather alert and that they did not feel the fee was warranted due to the circumstances. I have always been extremely happy with Westlake Dermatology and Dr. Richards. So, thank you Westlake Dermatology, I am truly a happy customer.

Really like the doctors but the front desk staff is the worst. Don't acknowledge when you come in…read morethen finally make eye contact asking if you have an appointment. Like why am I there. Front desk person was eating her breakfast while checking me in. This professional office smells like toast and eggs. Wait time is bizarre. Had to leave for my follow up as they were running 90 minutes behind. No apologies. I don't get it what's going on there.

I've been seeing Maegen for 3 years for all my skincare and I wouldn't go anywhere else. She is…read morereally knowledgeable and never ever pushy (which is what I've experienced with others). I really want to just look like the best version of myself (without anyone knowing it's anything but natural)and she always helps to do just that! I highly recommend her for any skin care needs especially just to get some wonderful advice to care for your skin and keep you looking younger

Meagan is fantastic! I have been seeing her almost three years for all my anti aging and skin care…read moreroutines. She has always answered my questions very knowledgeably about skin cancers, suspicious moles,Botox, chemical peels, the best sunscreens and moisturizers for my skin type. She never rushes when you are with her and takes her time to be sure that all your needs are met. If you are looking for someone who that you can trust and has great knowledge in the field of dermatology and integrative health please make an appointment to see Meagan. I know her blog will also be full of so much information - can't wait to read her first post!

I came in super nervous about my skin and pricing (because I hadn't checked it out completely), but…read moreas soon as I stepped foot in the root I felt comfortable with the assistant, she was understanding and sure about what she was saying, she asked all the right questions, and when the doctor (dermatologist) came in she immediately knew what was wrong, she gave me options, she didn't judge me, she comforted me, unfortunately I don't really remember her name but she was super sweet and this place is definitely a 10/10. I'm a teen and I have heard all of it, from doctors not understanding your pain, to giving you false information, I can't wait to go back in April for testing! And it's not even pricey (atleast for me.)

Unfortunately I have to give this review - I don't like to write bad reviews, it's not easy running…read morebusinesses, but this was just very poor handling. The way front desk handles customer service in this day and age is absolutely terrible. They have another third party service that has to verify insurance and they might take whatever time they might so you have to wait for may be 10m or 2 hours, who knows! Ok can I give you my info with you? Brash No! Only they will do it, you can wait for I don't know how long or pay a hefty fee now and you will have to send details to your insurance and deal with them. Ok if I pay the fee now can I see the doctor? No I don't know how long it will take as you were late! No I was on time, your team could not figure insurance. Sorry just bad! Rough experience over all and just didn't feel a top shelf service for what this facility could be.

I went back and they were all very wonderful. I'm glad I gave them a second chance! Miriam has been…read moresuper friendly and said that I should have had a follow up appointment booked. We did one additional laser treatment and everything does look so much better.

I absolutely regret going to this Dermatology place. I'm from Los Angeles and I've been to some of…read morethe best Dermatologist in Beverly Hills and always had the best experiences but this place is 10 times worse than a Med Spa. I only posted one picture because it's too traumatic but my skin looks worse than it ever had in my life after my treatment. My skin hurts and feels like it's still burning. I'm extremely hurt and disappointed with the results and the lack of care and compassion. The don't take any time to make sure you are getting the best treatment for your skin type and they don't give you options either or take the time to listen to you or educate you. You are just another number and they could care less. Not only did the problem seem to enlarge and darken all around my skin but my skin looks damaged and I don't have skin that scars easily or damages easily or is super sensitive. I don't have any scars on my face or body. I have always had good and positive experiences with Estheticians and Dermatologist. Run from this place and don't make the same mistake I made.

I have nothing but great things to say about this location. I've been going to Eden for my Botox…read moretreatments, and I've absolutely loved my results! Every person I've encountered has been incredibly kind, professional, and helpful.

I have been coming to Westlake dermatology for years now, and Dr. Sandoval is so sweet every time I…read morecome in and so is the staff!

I just moved to Lakeway and needed to find a dermatologist. Dr Candice Thrash is a great find!…read more So glad I found this place and didn't waste time driving to westlake. Her background is very impressive but you will have to pull it out of her because she so modest.

Highly recommend Fresh Dermatology and I've convinced 2 friends to go here as well. Maria Jones,…read morePA-C is amazing. She is knowledgeable, always on time, super sweet and makes you feel comfortable. They moved offices from Lakeway to Sanova and for me it's better. Parking is WAY better and the front staff at Sanova are almost over-the-top friendly and helpful. If you need a Dermatologist (which everybody does in my opinion to get annual skin checks) then I suggest you contact them right away and schedule an appointment with Maria Jones, PA-C. You won't regret it!

I have been taking my daughter, who has special needs to Dr. Jeng for the last 16 years. In all…read morethese years, she remains unchanged in the care she provides. Always greets us with a smile and a warm welcome. She is professional, yet compassionate, and kind, always seeking to provide my daughter with genuine care. Appointments are always on time, and when caring for my daughter, it's as if no one else is in the building. I don't usually care to complete these ratings, but if it were possible, we would give Dr. Jeng a 10/10. We feel privileged that she is our dermatologist.

I've been a patient here for a long time. I've had a few bad experiences, but today was the final…read morestraw. I needed a follow up on some issues they were treating and their next appointment was August. Not acceptable. Dr. Jeng is amazing. Very nice and competent, 5 stars for her! However....bookkeeping is atrocious! I fulfilled my copay through a different provider but Mr. Jeng, bookkeeper, insisted I owed them and turned me into collections, so I paid. A few months later I received a refund. Same this year. Sadly, I was forced to seek a new provider who saw me today!