My husband and I have used them for years They are super easy to deal with, and have knowledgeable…read moreDoctors quick online appointments.

This business is definitely top notch! The entire staff is wonderful and very accommodating and…read moreefficient. Emily and Lynsey welcome you and check you out at the front desk and are very friendly and kind! And Marissa and Dr Wood took amazing care of me when I got to the back. They are very knowledgeable and Dr Wood does amazing work! I would definitely recommend Westlake Dermatology and will continue to see them for all of my dermatology needs!

I've been to this location multiple times for multiple different reasons, from minor to potentially…read moremore serious. All interactions have been handled with the greatest care from the front desk to the treating physicians and PAs. Scheduling is a breeze and the representatives are always so pleasant and understanding. Micah is a personal favorite of mine. She has surgically removed "things" and sent them off to pathology. Results come in very quickly. Her bedside manner is way above and beyond any expectations. Micah has the ability to make the patient feel like they're truly cared about. I can't say enough good things about her and her supporting team. I have not had any elective procedures at the clinic, but everyone in the waiting room always seems to be very happy. I highly recommend for all of your derma and other needs.

Dr. Thrash! I've been going here for 10 years and have never been treated so disrespectfully by a…read moredoctor. I simply asked a question about a medication I'm currently taking, and the conversation somehow turned into, "Since you know best, just give her what she wants," while I was answering her questions. The response felt extremely dismissive, aggressive, and completely unprofessional. I was genuinely shocked by the attitude and lack of respect, especially as a long-time patient. After 10 years of coming here, this experience was enough to make me never want to return.

I cancelled my appointment today because I listened to a weather announcement that said that a…read moresevere storm was approaching in our area with rain and hail. I knew I was giving the office less than 24 hour notice and explained that out of caution I need to cancel my appointment and rebook. I received a call from the office that because of the less than 24 hour notice I was to be charged $100.00. I do understand a fee charge but as a regular customer I fell the fee is excessive. UP DATE I just received a call from Westlake dermatology, they have been my dermatology center for years, they called and said that they were cancelling my fee of $100.00, they to had seen the weather alert and that they did not feel the fee was warranted due to the circumstances. I have always been extremely happy with Westlake Dermatology and Dr. Richards. So, thank you Westlake Dermatology, I am truly a happy customer.

Professional top end, high class, on point, very well staffed with experts, wonderful facility, and…read moreso far what I cam in for is resolving quickly. Have taken my kids and my lady here, and my Mom Dad as well and they always are outstanding and have a lot of great locations in the area!

I've been seeing Maegen for 3 years for all my skincare and I wouldn't go anywhere else. She is…read morereally knowledgeable and never ever pushy (which is what I've experienced with others). I really want to just look like the best version of myself (without anyone knowing it's anything but natural)and she always helps to do just that! I highly recommend her for any skin care needs especially just to get some wonderful advice to care for your skin and keep you looking younger

Meagan is fantastic! I have been seeing her almost three years for all my anti aging and skin care…read moreroutines. She has always answered my questions very knowledgeably about skin cancers, suspicious moles,Botox, chemical peels, the best sunscreens and moisturizers for my skin type. She never rushes when you are with her and takes her time to be sure that all your needs are met. If you are looking for someone who that you can trust and has great knowledge in the field of dermatology and integrative health please make an appointment to see Meagan. I know her blog will also be full of so much information - can't wait to read her first post!

Dr. Blakely Richardson is amazing! I went in with concerns…read moreabout milia that started forming on my face after last summer. She took the time to explain the cysts in detail and offered different types of treatment. I didn't really want to go the slice & dice route so she wrote an rx for medication that might help dry them out (fingers crossed). She was extremely patient and attentive and didn't rush through the appointment. Her assistant was equally kind and informative. The entire staff were friendly and knowledgeable. The office is modern with state-of-the-art equipment and a variety of products. The waiting area is comfortable with quality seating and a Keurig and bottled water. Overall, I absolutely recommend this practice.

Extremely disappointed with the lack of medical literacy at the front desk…read more I called this office to schedule an appointment and the receptionist provided information for a Physician Assistant (PA). When asked about the role of a PA, the receptionist had absolutely no idea what a physician assistant even was, she instead rudely repeated the job title over and over without providing any clarification. As a patient, it is deeply concerning that the frontline staff at a medical facility do not understand basic medical roles or the qualifications of the healthcare providers working in their own field. It makes me question the professionalism and training of the entire administrative team. If the staff lacks this fundamental knowledge, I do not feel comfortable trusting them with my scheduling or medical care. I will be taking my business elsewhere.

From check in to check out and in between, my visit went smoothly. Everyone was gracious and kindread more

I went back and they were all very wonderful. I'm glad I gave them a second chance! Miriam has been…read moresuper friendly and said that I should have had a follow up appointment booked. We did one additional laser treatment and everything does look so much better.

Very good experience on this location. I am grateful with PA Mikayla Haines's care and team Venice…read moreMae Bender. Easy to book appointments and great communication.

I have nothing but great things to say about this location. I've been going to Eden for my Botox…read moretreatments, and I've absolutely loved my results! Every person I've encountered has been incredibly kind, professional, and helpful.

I just moved to Lakeway and needed to find a dermatologist. Dr Candice Thrash is a great find!…read more So glad I found this place and didn't waste time driving to westlake. Her background is very impressive but you will have to pull it out of her because she so modest.

Highly recommend Fresh Dermatology and I've convinced 2 friends to go here as well. Maria Jones,…read morePA-C is amazing. She is knowledgeable, always on time, super sweet and makes you feel comfortable. They moved offices from Lakeway to Sanova and for me it's better. Parking is WAY better and the front staff at Sanova are almost over-the-top friendly and helpful. If you need a Dermatologist (which everybody does in my opinion to get annual skin checks) then I suggest you contact them right away and schedule an appointment with Maria Jones, PA-C. You won't regret it!

The office is very nice, clean, and well decorated. I've been here a few times and have received…read moregood care. The staff is super friendly! Also, the dermatologists are very fast at their job!

We've gone multiple times to treat my child's wart, with little progress or success with nitrogen,…read moreso we tried the Beetlejuice, clearly without adequate warning on how bad the adverse reactions could be. My son's thumb swelled so badly we were ready to take him to the hospital, worried that we would lose his whole thumb, obviously traumatizing all of us at home, over the weekend with no way to reach the office or staff. This was a bit careless to say the least. Upon return, they kind of brushed the incident under the rug and wanted to move forward and nitrogen blast again. But my kid won't sit their calmly and brave anymore to take that burn, because he is traumatized, levels of scared. I asked If they would burn one off me first. They said that wasn't an option. I figured they thought I was trying to get a freebee, quietly accepted whatever they said. I called ahead of a future appointment, having thought it through, and after making no progress with the wart, since only able to blast it one or two little tiny blasts since the Beetlejuice incident, asking if I could pay for the services to have me treated first, so that he might be braver, seeing his daddy go through it too, lending toward a compassionate approach. They said they couldn't do that. I asked why, since they literally threw the left over nitrogen on the floor, why not use it? It cost nothing extra, and they could likely serve us both in the 15 minute window we were there, which at 340$/hr, didn't seem like too much to request. I've witnessed the process many times now. It really doesn't take long. They got the manager, and after I went over all my points, he told me that they wouldn't treat me. I asked why, but got no clear answer. He asked if my son would like to come in the next day at 4pm for an opening, but I said "not until you answer me, why you can treat my son, you can treat my wife, but not me?" And without adequate explanation to such, I needed a logical response, because it was a little confusing and offensive. It didn't make sense. He said he'd call me back. 3 days later, we talk again, and David, the manager tells me, they can't treat me, because I'm not a medical necessity. I asked how is it, you can treat my wife for cosmetic issues (not a medical necessity), and burn warts off my son, and that's a medical necessity, but to burn a wart off me isn't? He said, they were unaware I had warts. I explained he likely got them from his parents, and wondered why I would be asking for a treatment for an ailment I don't have? Not once did anyone ask me if I had a wart that needed removing. Not once was I offered to pay for the service, nor book back to back appointments, which I told him day three, was the clear best option to solve this from the start. He took defense, deflecting the issue as miscommunication. I asked why not, he or anyone else, ever thought to ask these basic questions, and what was missed in the semantics of basic language, under the term 'treatment' and why I would keep asking for treatment for something I didn't have. Again, chalked up to miscommunication, and he apologized but didnt' offer a solution. I explained how I've managed my own and other's companies, and the primary goal is to please the customer so they will return for services. If it's a meal, we will remake it. If it's bad service, we'll comp you. But no solutions offered to resolve this. I assured I'm not trying to be rude, just trying to get to the bottom of this, to help them not lose customers in the future, let alone me, my wife, and child. I'm not getting off on having an awkward conversation. I'd much rather avoid it. But they made little to no effort to deescalate the situation, but just stand on defense, saying they had done what they could to figure this out. I argued they hadn't. Not once did they offer to book my child and I back to back appointments to resolve the problem, or even reconsider squeezing us both this one time into the one 15 minute they had available today, knowing it only takes a few seconds to dip and daub that cue-tip in nitrogen and apply it. Why not? I explained, as managers, our job is problem resolution, and to smoothly ensure our clients satisfaction. Why was that so hard to understand? Even after I accepted his apology, and that they misunderstood me, still defense, instead of trying to fix it. I told him I was done. He could call my wife, but I'm never coming back, because this was insane levels of unwillingness to reach a peaceful resolution. I really wanted to be able to come in, to look them in the eye, maybe even shake hands and move forward so that we could leave, maybe satisfied, but I'm not sure I would ever smile at him or in the office ever again. If my wife wants to keep seeing them, that's up to her, if she wants to take off work to bring our boy, she can. But they ruined this relationship for me, and I'm never coming back again. My son really did like Dr. Sarahbeth. David the manager failed today.