This place is an absolute nightmare of incompetence and deception. I scheduled an appointment for my son through their call center, speaking at length with a scheduler who has an unmistakable heavy British accent (very posh and pompous--impossible to confuse with anyone else). She confirmed all details: doctor's name, precise address and location, date, and time. I have undeniable proof on my phone: a 20-minute call log timestamped to their exact number, showing the full duration of our conversation. This was also provided to the front office staff
We arrived 15 minutes early, only to be confronted by 5-6 front-desk staff who immediately and aggressively insisted no appointment existed and that we were unequivocally in the WRONG LOCATION--despite me providing the exact address THEY had given me, the doctor's name, and the scheduled time. They refused to back down, piling on the denial like a coordinated attack, treating me as if I were fabricating the entire thing or too incompetent to know where I was. Extremely bizarre behavior and suspicious as heck.
Annoyed, I left and called the same scheduling number from my car on the way home. Who answers? The EXACT SAME British-accented woman. She pulled up my son's chart in seconds (proving they have our records), but claimed--again--there was "no appointment." When I confronted her that SHE was the one who booked it during our 20-minute call, she provided zero explanation, zero apology, and zero resolution--just more stonewalling and incompetence. The front desk had already gaslit me relentlessly, and now the call center doubled down on the same bs.
This isn't a one-off error; it's systematic and deeply suspicious. Why does an entire team default to aggressively telling a parent they're in the wrong building instead of admitting a possible lost booking or system failure? Why the unified front of denial across in-person staff and phone scheduler? It reeks of intentional practices and incompetence. Then, when they deigned to "reschedule," the next opening was TWO MONTHS OUT. A child needing medical care can apparently rot for months while their dysfunctional operation protects whatever shady incentives they have.
My son was denied timely care, we were dismissed by a swarm of unprofessional staff. Zero accountability, zero integrity. This is not how legitimate healthcare operates.
I will never set foot here again. Save your time, your dignity, and your child's health from this incompetent, evasive disaster.
One star is charitable; they deserve none. read more
