I decided to take the time to write this review due to the excellent experience my wife and I had in purchasing a leather recliner/foot stool over the phone from VitalityWeb in Poway, CA. After completing extensive research over the internet and trying out various types of recliner/foot stool offerings at various local stores, my wife and I decided a Hjellegierde Scandic recliner/foot stool would be the best choice in meeting our requirements, including very good back support, comfortable fit for our body types, top quality materials, ease of use and long term reliability. After looking at websites and xcontacting by phone various stores around the U.S. who carried the Hjellegierde recliners, VitalityWeb representative Cody was the most responsive in answering all our questions and concerns, including emailing us photos of actual recliners from their showroom so we could have more confidence in choosing the right color and texture of the leather and wood framing. Cody's willingness to make an extra effort in responding to our inquiries was an important element for creating confidence in our decision to purchase an expensive, high-end recliner sight unseen from a store located in another part of our state and with whom we nor any of our friends had never done business previously. Not only were we able to receive a competitive price for the recliner/foot stool and delivery, the shipment arrived within 6 days after purchase vs the standard "two weeks delivery" time and without any damage or other issues. After a month of using the recliner/foot stool we are very satisfied with having made this purchase and very positive about having done business with VitalityWeb. read more

i needed a recliner that did not have the footrest attached - those kind are really good at squishing dogs. Found the Ekornes Stressless line, but oh so pricey and no dealers close by. stumbled upon Vitality Web after several pages of search results (it should be the very first result!). they had a big sale going on, or maybe they always have lots of stuff on sale. i sent an email, they responded quickly with an even longer list of chairs on sale. i ordered that evening (it was a Saturday), a very nice lady called me on Monday to make sure Of the base color I had ordered (which i changed after she explained the color I had chosen better), and they must have shipped it immediately because i had the chair by friday. love the chair, so comfortable, so glad the lady called about the base color, and really could not believe how fast it arrived. super value for the money - the shipping was included in the price, and even then i saved more than $600. Definitely will go directly to Vitality Web the next time I need any kind of chair! read more

I have some small problems . on several occasions the rollers stopped at the bottom and not at the top, The lever for the foot rest squeeks and I have a lot of black small plastic pieces on the floor under the foot rest.. When It was delivered I found a 1/4 ich piece of this black plastic. the delivery men shrugged it off but since then I continue to find this black stuff. I looked under the that area with a flashlight to see if I could tell where it as coming from, but no luck. At 79 it's hard to get on the floor. I have the pieces. Do you want me to mail them to you? I love the chair. I sit in it all the time and I use the massage every day. It is a great chair. i just thought I should point out these 3 things for the warranty. I await your reply. Sincerely, Phyllis read more

Buyer Beware! Please do yourself a favor and see all of the 1-star reviews. They are all similar, and obviously point to a HUGE problem with this terrible company, which unfortunately is one of the main distributors for Human Touch chairs (which are great). I had to chase this company for 2 years to get refunded for the wrong product they sent, which I returned. Human Touch would not step in to help, which is a red flag since it is their retailer. If after reading all of the 1-star reviews you still want to take a chance, consider yourself forewarned, ok? Note: If you buy HT products on ebay, you are most likely buying through this store! They also call themselves The BACKSTORE. Same bad people doing bad things to unsuspecting customers. read more

We looked and looked for a "stressless recliner leather chairs and ottoman" . We could not afford the top of the line chair and some of the low level brands were cheaply made. We found Fjords Mustang Ergonomic Recliner Chair and Ottoman Scandinavian Lounger (Large size). We saw them in a store but the price was much higher then ordering them from Vitalityweb, including shipping!! They are PERFECT!! We have had them a month now and we love them. The leather is soft but firm. The wood is beautiful. The mechanism works flawlessly. We ordered two! They arrived from CA well packaged in a box attached to a pallet. No damage at all and the company even included a leather protective packette. read more

I ordered an Ekornes Stressless leather chair through Vitalityweb. The ordering process was professional and enjoyable. The person who helped me was able to answer questions and also willing to give some personal which I appreciated. The chair arrived in perfect condition, and faster than I could have hoped for. The delivery company used from Riverside, CA was just as professional and pleasant as the person who took my initial order. What's not to love? Fast, efficient, professioanl and no delivery charge! The chair and ottoman is beyond comfortable. read more

I ordered an electric Perfect Chair (085) for my mother. Everything went very smoothly until my mom forgot to be home on the delivery date! Then she called the customer service number and later told me that she talked with the nicest person, who checked the delivery information and was so kind to her. It turns out that the delivery people left the box next door--which was perfect. My mother (and father) LOVE the chair. My dad said this is the first thing he's ever gotten that has lived up to the hype. Thank you Vitalityweb for a GREAT transaction. read more

In addition to giving me an excellent price on my Stressless chair, VitalityWeb worked diligently to resolve an issue with the leather upholstery after the chair was delivered. Competitive pricing, excellent and responsive customer service, and fast shipping (my chair arrived in 5 days, coast-to-coast, fully assembled) will make my next Stressless purchase a no-brainer. The chair (Stressless Voyager) is as comfortable as it is beautiful. I'm very satisfied with my purchase experience and would heartily recommend VitatliyWeb. read more

Vitality Web was so helpful. I really wanted the Stressless Memphis in Paloma Chocolate and they had it (discontinued item). I had it shipped from CA to MI and it took a few days longer because of the bad snow storms, but it arrived safely and it is so beautiful. All I had to do is take it out of the box. It is exactly what I wanted. I would Highly recommend ordering from Vitality Web, they have a huge stock of the Stressless Chairs, no need to wait on a manufacturer order. Thank you for an excellent experience. read more

I ordered a refurbished human touch chair. It arrived quicker than they estimated (maybe 4 days), even during the holiday rush, and was delivered by a very professional and friendly driver. Although the chair was "refurbished", it appears new in every way--no wear on the leather, all cushions appear to be new, the controller and all hardware are without a scratch, and (most importantly) it works perfectly. I wouldn't hesitate to purchase from this company again. Well done! read more

I needed a replacement part for our Human Touch massage chair. I was surprised the manufacturer did not have replacement parts for our chair. They told me to get in touch with Vitalityweb. I ordered the part (the calf/foot massage section). It came exactly as ordered, and for less than we expected to spend. Thank You Vitalityweb. Now we can massage those cramping calves again! = Happy Husband! read more

Please save yourself a nightmare and do not trust this business. We made a very expensive purchase from VitalityWeb / The Backstore and it has been a huge disaster. The chairs are rife with problems, and this vendor LIED TO US about their service and their warranty. Now they won't even respond and we're headed to court. THIS IS A DIRTY BUSINESS LOOKING TO RIP YOU OFF! read more

I got excellent customer service in a series of detailed emails helping to decide on exactly the right chair. I was able to get the chair I wanted, the price I wanted, delivered on time with tracking. It's a gorgeous comfortable Ekorn leather recliner. Excellent ergonomics and service commensurate with the fine quality of the merchandise. read more

Love my HT 110 chair. when my back starts to hurt, I jump in the chair for a quick massage and it turns the tide from painful back spasms to relief. my Mom used it too, and I had to pry her out. especially good on her legs. Wish I hadn't waited so long to buy one! may even get one for Mom for Christmas. read more

A Salesperson named Terry worked with me and she was EXCELLENT! It seemed odd to buy a chair from California when I live in Boston, but it worked out great. The communication was clear and the chair arrived in perfect condition. Plus it's the most comfortable chair I've ever owned! I love it, thanks so much! read more

We recently bought our 3rd Human Touch chair. We saved a ton by getting a refurbished one, and it works great. We got the 5 year warranty just in case. Everyone at the VitalityWeb company that we have dealt with has been above and beyond for helpful customer service. Thanks guys! read more

I live in Philadelphia, and couldn't find the color & model of Arthur Miller Mirra chair that I was interested in. Vitality Web had it in stock and shipped it immediately after taking my order. I had the chair in 4 days, shipping was included in the price. I love this chair! read more

Ordering was easy, I gave a high recommendation for the woman employee with whom I spoke, and asked that her manager should be advised of her over-the-top performance. Delivery was 2 working days later . Chair was well packed. Excellent performance throughout. read more

HI I live in VT and the idea of buying a Stressless recliner from CA seemed crazy to me at first because there is a dealer 30 miles away but the price was excellent and the customer service was outstanding. It will not be my last purchase. Thank you Richard S. read more