This is for the Mission Valley Store. I am so impressed with this furniture store. Co managers Paul and Sandi are highly professional and articulate/kind communicators. I saw an announcement for the grand opening of this furniture store in Mission Valley. I called and expressed my interest in buying a vintage looking couch in a bright raspberry-ish color. I know; that seemed like a stretch for the furniture stores here in SD. Paul assured me that his coworker Sandi had experience in both retro design and color, and that he'd be happy to send her over to my home for a consult. He told me that there was a fee for the service, but it would be then applied to anything that I purchased. When I told him that would be fine if I could be guaranteed of said design and color options, he said he'd be happy to send her over without a fee. That was a nice first impression! Soon thereafter, bright and cheery and ever so knowledgeable Sandi arrived with a big smile that matched her positive attitude. She measured, looked at the current state of my living room for color, texture and style, as well as asked me for color/style ideas. After providing her with those things, we made an appointment for me to go to the showroom. In the next couple of days-- even before my appointment, she had sent me a couple of sofa shape options as well as a spot on fabric color. Oh my goodness-- a miracle worker! At my meeting with her in the store, she had me test out the sofas for cushion level comfort and depth. Then, it was easier to narrow down my choices. I was there for a couple of hours. I was thrilled that we were pretty much on the same page about what would work-- as well as our collective philosophy of "thinking outside the box". Accordingly, we came up with a fabulous design-- incorporating design elements from 3 different sofas. As if that wasn't enough, the next day she came over-- again, to fine tune both the shape and dimensions, to assure that it would work wonderfully in my home. My new raspberry colored retri couch will arrive any day now, and I am dying to see it! I can't say enough about Sandi and her level of customized customer service---such an anomaly here in San Diego. Please go visit them at their Mission Valley locale-- and tell them that I sent you. You will thank me later, for sure! Enjoy! read more

Corrie and Katie are extremely helpful and nice. Picking out outdoor furniture here was a breeze. The selection has both outdoor and indoor, so if you want inspiration it's a great spot. Lots of different pieces for entertaining as well. The space is large and unassuming which I like. There's premium items so you know you're going to get a lot of wear for the quality. read more

What an amazing spot, if you need patio furniture or a dope sectional look no further. Paul was the man. My new go to spot!

I called about a set that was available to purchase online, I was put on hold multiple times then told it wasn't available but a similar set was. I tried to look up the similar set on their website, but it didn't show up. The lady snapped me that it was and then hung up. Very disappointed in the service as I was considering driving three hours to go see the patio set if they carried it or to look at alternate sets, but with service like that, I won't be making the trip. read more

Helpful and really nice space with high ceilings and easy parking. The interior designer who helped me was really knowledgeable and helped me solve some problems I was having with my couch. They have a ton of upholstery fabrics. read more

The service at Greathouse was amazing. Was able to speak with the owner, Paul, who was very attentive and allowed me to explore the showroom with plenty of knowledge to find a great sofa. Every sofa was customizable and you could even add a sleeper (mattress) to most of them. The showroom was arranged with mostly sectionals, but I learned any style you saw could be made a loveseat or a sofa as well! I highly recommend Greathouse for anyone looking for a quality sofa for a reasonable price. read more

i was searching high and low for the perfect fully upholstered couch for my screened porch. I did this search online and came across GreatHouse's website where they had what I was looking for and it was even on sale! I live in Ohio and this store is located in California but despite not being physically present, I felt I received great service from salesperson Katy and the owner Paul. all I had to do was make a call to their location to make an inquiry and from that point on they provided great service. Katy was a great help by personally emailing fabric samples and giving her professional opinion. I received my couch today and I am beyond happy with the product and fabric selection. Paul personally followed up with me from thanking me for my business to ensuring delivery. i would not hesitate to purchase from them again for anything else I need for home furnishings read more

Greathouse - Furniture Stores Near Me - San Diego, California

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This place has some of the worse customer service I've ever had to deal with. It's as if they are in the business of NOT making sales. Trying to get any information from their online chat feature or email is a disaster. They take days to respond to correspondence, don't follow up with what information you've sent them, and do not send you the available options. They say everything can be customized, say things are available and then 2 weeks later, oops, sorry it's not available in that style. The website needs a complete overhaul. Maybe if you posted your available fabrics, fill, and sofa arrangements online like every other furniture store, we wouldn't have to deal with sales associates who apparently have trouble providing this basic information. read more

Greathouse is an amazing store for buying custom furniture. They have a vast collection of furniture and fabrics to choose from. After visiting many furniture stores, we decided to go with Greathouse because of the knowledgeable interior designers and excellent customer service. The designer was very patient while going back and forth during the fabric selection. Her insights helped us a lot. read more

Greathouse - Furniture Stores Near Me - San Diego, California

The reason they get 2 stars instead of one is because the couch is comfortable (damaged but comfortable) and our initial sales rep was helpful. I've been waiting literally over a year hoping not to have to write this review but here we are. Every single piece has had an issue or damage. We started with this company in July 2022. Delivery was supposed to be November. Then December. Then January. It takes 3 emails to get one reply from Paul. Thus is every time. He never reaches out to us first to tell us where things are at. Then February (7 months later) it was finally here. but they had a car accident on the way. When the rescheduled it was damaged. I had to fight with the owner for a discount because I didn't feel I should pay full price for damaged merchandise. Finally got a small discount. The other items ordered have also had issues and I still can't get a date. I got this response a week ago (over a year past the sale date and 4 months after delivery): I do not feel comfortable giving you a "concrete" date as there are just too many variables out of our control (transit time) and I do not want to be wrong by guessing. I feel confident telling you that all of these issue will be resolved in August. Here we are in August and no follow up yet again. Their furniture isn't cheap but we were willing to make the investment thinking we would get quality and superior customer service. I don't recommend doing business with this company if customer service is important to you. I've had to babysit this thing for over a year. Like others have said in their reviews, once they have your money, you're an afterthought. read more

We had a GREAT experience at the Greathouse picking out some outdoor furniture! We went to a lot of places in San Diego, including North County, and couldn't find the quality that we were looking for until the Greathouse. They had a wide selection & we found some pieces & fabric choices that were beautiful. In fact, we need to add a few pieces so we will be heading back there soon. Great customer service as well, especially with. coordinating delivery, etc. read more

I love my new sectional! After moving into our new place 2 years ago, we realized we could accommodate a larger seating arrangement and decided to upgrade. We had purchased our original sectional perhaps 7 years back-- from Greathouse back when they were called OneStop! It had withstood the test of time and endured our "couch potato" lifestyle so I knew I had to go back to Greathouse for the great quality. We ordered the Dexter sectional un-seen (more like un-sat, since we can see a picture of it but not sit on it), since there was no floor model. I had no reservations doing so because I was confident I would get a quality product! Greathouse handled our customization requests like a champ-- we removed nailheads, split up cushions, changed cushion density etc. All of these were available along with the usual customization of fabric (they have a mountain of fabric swatch books) and wood stain choices. Kevin was monumental in guiding us and educating us(white fabric couch + lazy chocolate eaters= probably not a good idea). Don't ever change Greathouse! read more

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We have purchased several pieces from Kevin at Greathouse. Kevin has always helped us find just the right furniture to turn our backyard into an oasis! The furniture is high quality and will last years even in the direct sun and salt air that is coastal San Diego! I highly recommend Kevin and Greathouse for outdoor (and indoor) furniture. read more

Greathouse - Furniture Stores Near Me - San Diego, California

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I'm updating my review after having our custom sectional for the past 8 or so months. Let me start by saying my initial experience with Greathouse was wonderful, however after having our sofa now for quite some time and seeing the quality of it I'm highly disappointed. This sofa will not last more then 3 years tops and I paid over $6,000 for this custom piece. Let me state this does NOT INCLUDE A WARRANTY! The quality was not was as expected and the filling is a nightmare!! There are constant wrinkles in it, the stuffing goes astray constantly! I baby this sofa as much as possible and constantly "fluff" the cushions, it's a high maintenance, low quality sofa. When I called Greathouse about this issue the reply I got: "The cushions have a Polycloud (feather) fill, given the size of them (much bigger than a regular size cushion) this would appear to be normal. This is inherent with a cushion of this size. This does not mean the cushions will break down any quicker, nor will it compromise the integrity of them lasting long term. As with any cushion this size, you will have to fluff and rotate them. " This is my 3rd custom sofa in my lifetime and I have never had any issue of this sort or a reply like this. If this was stated to us prior to purchase I would have NEVER got a high maintenance, low end sectional like this. The integrity is compromised and they are slowly breaking down, however there is no warranty so I am out $6,000. The reality is I could of saved several thousand by purchasing a normal sofa of equal quality (with a warranty) from Living Spaces. Sadly we won't be purchasing anything else from Greatnhouse again. * Let me add we are a family of 2 and 1 teen daughter. This is not a highly used piece of furniture for it to look the way it does. Also, I do not allow my animals on this sectional. read more

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I came into greathouse looking for the Goldilocks of sofas. Corie welcomed me, discussed my style, use, and carefully created a custom sofa for me and my family. She was very patient, spent 3 hours with me and has continued to follow up with more decorating ideas. I will definitely recommend friends and family to Corie! read more

First the good. I love my new couch. The design and fabric are perfect. Paul was very helpful and professional during the process of choosing fabrics and wood finishes, and continued his professionalism all the way through the sales process. Now the bad. The delivery. Long story short, it was extremely unprofessional. In the end, Paul made it right and I can honestly say I will do business here again. Had there been no issue with the delivery, this would be five stars. read more

We bought a couch and a chair from this company. Three years later the couch is piling bad and does not hold its shape so we've decided to replace it. The chair looks and feels like it's 30 years old. These two pieces cost around $4,000.00 so not cheap. I did give them one extra star because the buying experience was ok. These two pieces were primarily used by my wife and I. read more

We've purchased numerous pieces from Greathouse over the years from outdoor furniture to a sofa. We've had wonderful customer service and their prices are very reasonable. Last year we ordered several items and were told the end table was the only item with a late delivery date (Feb. 2022). We accepted it because we loved the piece. February turned into April, then turned into June (all due to the supply chain). In August, they offered for me to go into their showroom to look at the floor sample as they still could not get delivery on our end table. I have to say, Paul gave us a deal on the floor sample which we could not pass up and overall it was in perfect condition. We will continue to turn to Greathouse for our furniture needs. read more

We came here to look at some furniture to furnish our house and the show room is beautiful, but more on the pricey side. I like how you can shop indoor furniture and patio furniture all at one place! Great customer service! We received a follow up email with 24 hours! read more

Working with the owner Paul Rees is a truly 5-star experience. He's proud of his products and works hard to help you find exactly what you need. If I were writing this review about patio furniture, it would be a 5-star rating. However, I decided to take advantage of their semi-custom made sofas and sectionals. These are manufactured by Flores Design in LA. The rating and the rest of the review is really more about them than Greathouse. Paul was was great about helping me find the right sofa design in their catalog - including sitting on similar pieces (since he can only stock 10% of what the factory offers). I picked a model and fabric and then made the critical mistake - I asked to customize the back cushions. You might think that specifying a different foam density and asking for them to be 1" thicker would be rather trivial, but you'd be wrong. They managed to do both things, but it seemed like it took them out of their normal cookie-cutter routine. When I received the sofa, it was impossible to arrange the seat and back cushions in a way that gaps between adjacent ones formed straight vertical lines. I sent Paul photos and we talked about it at length. He agreed to send it back to the factory for a rework at no charge. Since they were making new back cushions, I asked that they also be 3" shorter. This was critical mistake #2. Apparently, that request confused the factory and they shortened the cushions, but did not change the widths to match the seat cushions. More photos and discussion followed and back the sectional went to the factory again. Third time was the charm as I found a couple of configurations where the cushions aligned pretty well. (However, I still have one seat cushion that is slightly smaller than the rest and one that is definitely softer than the rest and that wrinkles easily as the fabric isn't tight enough.) I want to say that I wouldn't hesitate to do business with Paul Rees again as his integrity as a business owner is impeccable. However, I would be very cautious about ordering a sofa through Flores Design unless I was ordering it 100% stock and it would be preferable to see an example locally first. read more

We were looking for some furniture as we are moving soon - and while we could buy some online, we definitely wanted to see and sit on couch in person. And to find a complimentary coffee table, both of which will be center pieces to our living room in new home. We sort of had ideas of what we wanted, but were not really sure. And here comes Sherri. She was amazing! She guided us through - with all the specifics (style, color, cushion and fabric type etc), narrowing down to help us find exactly what we wanted, which we certainly didn't know when we started. She is not just friendly, but also super knowledgeable and professional; any question you ask she'll have an answer for! We'd definitely recommend this shop (and if you go there, talk to Sherri)! read more

Great customer service. I got my couch in 2 weeks instead of 3-5 weeks. The delivery drivers were very communicative! You get to pick the upholstery color and fabric, leg color and configuration. The price was close to the same of one I had purchased at another furniture store, but it never got delivered read more

It's not every day that you get great customer service like at Greathouse . Melissa took us quickly to the perfect product and her design experience helped us narrow down the furniture colors we needed quickly . Thanks Melissa . We can't wait to get our outdoor furniture . read more

This place is horrible when it comes to service.. no follow up and will do anything to rush you off the phone. Once they have your down payment it is pretty much down hill from there.. started with waiting 3 weeks to get a sample color from their warehouse since the sample in their book didn't match the floor color for the sofa we were buying. Kevin ( our salesperson) said he would get one rushed.. but we needed to put our deposit in to take advantage of a sale so that was fine but now they have our money and an order and that's when Kevin pretty much went MIA. After calling several times looking for updates the sample finally came in. Then we had to go down to the store to complete the order.. painful. So now we wait for the sofa to be delivered.. no updates on timing or follow up but 7 weeks later we got a call to have our couch delivered. Delivery guys were great.. nice guys and helped get everything set up. When they unwrapped it and we were checking everything out I noticed a scuff on one of the pillows. The driver was cool and called Paul, the owner, and let him know. He took pics and sent it in and Paul said he would look at it and get back to us with the next steps. The driver said they will most likely send someone out to clean which is ridiculous considering it was just delivered and clearly happened at the warehouse. The driver commented on what a pain it is to deal with them.. 2 weeks later we have not heard back from Paul. Called and he is not in today but was promised we would get a call back.. shocking the owner doesn't lead by example and clearly is reflected by the associates there.. figure it out people. Take care of your clients.. follow up.. simple. Would never buy anything from this place again.. so frustrated we didn't stick with Skylar's in Carlsbad. Literally the same furniture and manufacturer. Rant over.. don't shop here read more

Greathouse - Mark on pillow after delivery driver unwrapped couch - Furniture Stores Near Me - San Diego, California

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Beautiful quality furniture with help of experienced staff, Sheri. Delivery pretty timely in spite of so much uncertainty. Guys who delivered furniture helped move out several pieces, which made the whole process sooo much easier. We are enjoying our new living room pieces very much. read more

After spending several months looking for the perfect sofa we decide to buy a custom sofa through Greathouse. My initial ordering experience wasn't bad but I did get juggled around between people quote a bit which was disappointing. After receiving my custom sofa I can't express how disappointed I was. The quality is beyond poor and the structure itself is not sturdy. Oh and did I mention there NO warranty! Yep NO WARRANTY! After complaining and expressing my disappointment to my sales associate all I got back was basically a "too bad-your stuck with it" attitude. Totally sucks that they did not live up to what they sell. And they are ALL about TAKING YOUR MONEY AND THEN laughing in your face. Not professional at all and I would never recommend going here to anyone. *also LOOK AT ALL 13 BAD REVIEWS- not just the 4 star rating! read more

THANK YOU, Thomas for going above and beyond!!! We love our new linen slipcover parsons chairs and are so glad to be able to order Cisco Home from a local retailer. Not since we lost Metropolis in Hillcrest (a million years ago) have I been able to find a furniture retailer to meet all my needs and preferred aesthetic. I recently discovered Greathouse and they have exceeded my expectations. They offer a beautiful, diverse array of goods, and will be my go-to for all my furniture needs going forward! read more

Really great selection of furniture. Everything can be customized. Great customer service. Be sure to check out the back, clearance section too. You may get lucky. read more

Our family was blown away by the customer service experience at Great House. Corie was so helpful and patient in our couch selection process. We had our 3 boys with us and she was also incredibly patient and kind with them. They even provided toys for them to play with which gave us some time to focus on what we wanted to purchase. We had purchased a west elm house only 1.5 years ago and already needed to replace it due to the poor quality. The couch we have now exceeds our expectations and the delivery process was also top-notch. We'll never buy a couch from another store again. My parents and in-laws also have had couches from Great House for 8+ years and they still in amazing shape and so comfortable. That's what brought us in. Can't recommend them more! read more

For true quality and custom made furniture, I highly recommend Greathouse. After visiting many other local furniture stores as well as searching online, I came across Greathouse and I was glad I did. I worked very closely with Corie J. , one of the on-site interior designers, who provided excellent customer service to me throughout the entire process. She was extremely personable, knowledgeable, and patient with me as I not only perused the furniture in their store, but looked through their catalog and hundreds of fabric choices as well. She allowed me to take many different fabric samples home so I could look at them in the lighting of my own home. I bought a sofa and chair from them and will definitely be returning to Greathouse for my future furniture needs. read more

I won't ever go here again. The service in the store was great . . . until we paid. We spent almost 4,000 on a couch and two chairs. They said 3-4 weeks. They showed up six weeks later. It was the only delivery date available they said. Ok, not a huge deal. Delivery guy looks shocked as he takes stuff out of the packaging. The legs aren't attached. He says they are supposed to come fully assembled. Soon it becomes apparent why it wasn't. When he puts the legs on, one of the legs of the couch doesn't touch the ground. One of the legs on the chair is at an angle different from the rest. I work in manufacturing; this is a total hack job. The couch is nice but . . . We called. They said they are waiting to order replacement parts. It's been 8 weeks since delivery of defective furniture. Still waiting. Greathouse: thanks for going to bat for your customers! read more

Ordered a custom couch. Great service. Attentive/helpful. Awaiting delivery and can share additional reviews/thoughts after. read more

Paul at Greathouse was super helpful and gave us a great price on our new outdoor furniture. I would highly recommend.

I purchased a couch and chair from Greathouse earlier this month but I got sucked back in to the store with their clearance emails--hahaha. Paul was very helpful and super patient with me when I called about a question before going back for a second round of (patio) chairs plus an umbrella. I'm looking forward to showing off my stylish selection of furniture to friends who come to visit. I encourage anyone to check out what Greathouse has to offer for both indoor and outdoor furnishings. Thank you! read more

I am not very happy that I feel compelled to write this review. Last year I purchased a sectional sofa for my family room and was very happy with the furniture and the service. With that in mind, I returned to Greathouse to purchase a dining room table and a media center that I had seen there when I purchased the sofa. I think the furniture is great .... the service is another story. Apparently, the fact that I live 2 hours away makes delivering my furniture a challenge for Greathouse. They don't seem to have that part of their business in good working order. I have waited almost two months for delivery because of their desire to combine my delivery with others in the area. I have checked in periodically to find out the status and shared with David that I needed my dining room table by March 26th for a dinner party. I was told that I would have it. Two days ago when I had not received a call to schedule delivery, I sent David an email. After waiting several hours without a response, I called David and was asked to leave a message. An hour later I received an email response (not a phone call ...... guess he was afraid) telling me that they would not be delivering my table for at least another 10 days. So, now I am left without a table for my dinner party AND a salesperson who does not have the decency to call me and give me a heads up that they will not be meeting the agreed upon delivery date ... and all because of the distance I live from the store! I never quibbled about delivery costs and have been VERY patient waiting for my furniture. When I finally spoke to David I did not find him to be at all sorry nor did I feel like an effort was made to get the furniture to me in the time that was promised. My only solution was to have my husband rent a trailer to pick up the furniture. Had I known this was where we would be ... I could have done this over a month ago! While I enjoyed shopping at this store and am happy with what I have purchased, I will not be shopping there again. read more

I had the pleasure of working with Paul at Greathouse. He helped me with questions (endless) and never made me feel i was a bother. Totally satisfied with the customer service at Great House. Thank you Paul for making it all so pleasant. Great store, too read more

Paul and his crew are very knowledgeable and friendly, it's always a pleasure to shop here. They have a great selection and everything feels solid and good quality, plus there are plenty of different ways to customize a lot of the pieces. Well worth a stop! read more

I am revising my review for Greathouse to better reflect the store's service. As mentioned in my initial review, they have fabulous custom furniture and I appreciate the design ideas they generate. As part of my revision, I would like to include that Greathouse is responsive to feedback, and I appreciate that they took the time to address my concern. I feel confident in Greathouse's products and customer service, and I will continue to be a customer and recommend them to my friends and family. read more

We looked around for patio furniture for a few weeks and in the end decided to purchase a sectional set and fire pit from Greathouse with Sunbrella fabric we picked out. Greathouse set our expectations for the long 6-8 week custom Sunbrella fabric during peak early summer season, and it delivered in about 5 weeks. They could do nearly immediate delivery with the stock cushions, but it was worth the wait for the other fabric we wanted. When it came to delivery, there was some confusion... the warehouse people made a mistake on left versus right arm on the sectional. This is why they get 5 stars. Mike, one of the owners, was made aware of the issue and personally came by to deliver the correct piece a few hours later. Mike then helped me order a few yards of the same Sunbrella fabric for me to cover my older cushions on other patio furniture. Way to go Greathouse! Great experience overall, high quality products, pleasant friendly interactions with everyone. Even the delivery guys were good spirited, unlike some other furniture delivery guys (ehem, Jeromes). read more

If I could give Greathouse 6 out of 5 stars I would! We have purchased two sectionals in 11 years from them and not only do they stand behind their furniture but their furniture holds up amazingly well. My experience working with Michael and Paul was beyond exceptional. I feel that there are many furniture companies that sell crappy, over priced furniture and I can definitely say Greathouse isn't one of them. Their products, service and commitment to their customers are unmatched and I would recommend them over and over again. read more