Had car towed to JQ's auto because it stopped running. final cost was $200 more than quoted…read moreestimate over phone. Car stopped running less than 1 hour after pick up

I'm super pleased with the quality of work done here. Anytime I have an issue it's never a hassle…read moreto get my car in. These guys really know what there doing and they get the job done right the first time.

Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.

Great service. Diagnosed my suspension and tightened what was loose at no charge and no wait…read morewhatsoever. Didn't try to sell me anything. Would definitely come back if need be.

This place is a joke. Please don't come here they will lie about diagnoses and botch they repair…read morethey actually end up doing. Just save your money and go somewhere else there's plenty of good shops in Rio Rancho. I really made a bad choice going to these guys before my second option, who took care of me no problem

Easily the best automotive establishment i've ever been too. They have my business for life they…read morehave saved me on countless occasions and as far as price goes you can't beat them. They're not looking to make extra money off of you they're looking to get what you need fixed and back on the road as soon as possible and we all know in this economy transportation is key!!!! highly recommended all around great experience every time

They warranty their work and find the best price parts they can for you. You can bring your own…read moreparts too if you want to.

I cannot say enough good things about this business! I have taken my 2015 Subaru Legacy there…read morealmost exclusively since the dealer warranty ran out. Luckily, we've had very few problems with our car but we've always been more than happy with the repairs when needed. Besides doing excellent work, I couldn't ask for nicer or more accommodating employees. Last time I took my car in, I was flying out of town for several days and the ''Eyesight had stopped working. They diagnosed the problem immediately. Unfortunately, a part needed to be ordered but they fixed it while I was away. My friend picked up my car and I was good to go upon my return. Another thing I have to recommend them for is their honestly. When they told me the price for the repair, I thought I had misunderstood because it was so much less than I was anticipating. They have a forever customer in me.

My AC went out on my Toyota Highlander Hybrid during what felt like 100 degree weather days. My…read moreregular mechanic said he couldn't fix it! A friend recommended that I take it to Sparky's and I'm glad I did. The staff and crew got on it right away. They provided me with diagnostic information. The cost, I didn't compare but I know that if I had taken it to the dealer, it would've cost more. Thanks Sparky's!

Highly recommend. We are always treated with respect and honesty by everyone at Rio Rancho Imports…read more They perform an inspection of our car every time we drop it off and we know exactly what the issue is and not charged for anything else. Great customer service and pricing.

I've worked with Mike and Randy, and they are always professional and concise in their…read morecommunications. I've been happy with the work done and their ability to work with time schedules. They have been faithful to their terms and service quality. I appreciated the straightforward approach to tell me the problems and the possible solutions. Vehicles are expensive, and worth the costs of repairs these days, and quality of the work is so important to help them last; I've been satisfied with their work. They were able to identify the unique differential problems, and other maintenance requests, and completed it in a satisfactory manner.

Outstanding! Driving class-A Motorhome (Ford F-53; gas)…read morethrough Albuquerque, to Oregon. Engine making strange noises. My second day of calls, I found ARC. The only place that could take the time for my rig, so we could complete our trip. They sent out a rep - within an hour! - to my RV park, to assess the situation. Timing chain tensioner. Had us drive to the Bernalillo location, to have adequate space. The next afternoon: done! Thanks, guys, for the great service!!!

Five star service for sure! I can't recommend Marlon and his team enough for the quick turn they…read moreprovided on our 2013 FJ Cruiser. We dropped the truck off on Thursday the day after Christmas and had the truck back by Friday. I expected a costly, drawn out repair as we had several codes identified in our app. Surprisingly enough, they quickly pinned the issue, ordered the part, made sure the codes all cleared, and were mindful of costs. They were up front and transparent during the process. Definitely honest and stand behind their work. Here is to Bronson and Marlon for bringing our FJ back to life. Thank you! Thank you!

Finding the right mechanic is like finding the right doctor or hair dresser. They have to be…read moretrustworthy and above all else, GOOD, which, unfortunately, in all of these industries can be hit or miss and often you don't know for sure until it's too late. Don Brown Automotive is owned and operated by third generation automotive technicians whose knowledge of vehicles runs in the blood, along with their salt-of-the-earth work ethic and honesty, all exquisite traits that seem to be disappearing in our world by the day. In an industry that has gone from simple mechanics to high tech computers in one generation, the task that is laid out before the men and women of the automotive industry is on par with some of the best engineers in the world, a fact that is often taken for granted and overlooked by our society. The good, hard working people of Don Brown Automotive face the changing world of automotive technology head-on, boasting the best training and certifications the field has to offer. They can fix everything from your dad's 1977 Ford to your daughter's 2013 Prius, and if they don't know how, they will conduct the research and take the time to get the answers. These men take honor and pride in their work and I would recommend them to anybody, right along with my doctor and hairdresser. In fact, I trust them MORE than my doctor, because they don't "practice" mechanics, they do it, and they do it right.

All I wanted was to have the coolant replaced. The vehicle inspection was very thorough with just…read morea few surprises. It was finished br the end of the day. With a $400 bill