It was 5:44pm, my Wife's eyeglasses came apart, with both lenses out and screw missing. A…read moreInternet search of the Eyeglass locations open, that could be reached quickly before closing, narrowed it down to this location. As we live about 10 miles out in the rural South-Side of Richmond Co. Immediately on arrival, a young lady name "Nyasia" who was on duty greeted us and quickly inspected the damage. She then started repairs and had the eyeglasses back together in under 10 mins. She then made sure the eyewear was adjusted to comfortably worn by my wife. This location & employer are blessed to have such a well-mannered, friendly professional as a Go-To representative. Her interaction and professional skills would be a major asset for any employer.

Nyasia was working today and is very friendly and even though she didn't have to fix my glasses…read morethat I bought in a Tennessee Walmart vision(that's a different company) she helped me out and was so nice about it. I just found out that the one in TN was a different company, although when I bought them, they said I could go to any Walmart and have them adjusted. She knew it was from the national company because they are COACH glasses and the Walmart owned centers don't carry them. So like I said Nyasia saved the day and was very helpful to me. 5 stars for her!!!

I received less than average service at this particular location…read more People who are actually there don't even attempt to help and when they do- it's lackluster service. Even going to the counter to pick up my glasses there were 2 women there, no one even acknowledged my presence. I always wait when approaching because you don't want to assume they are available or they have another customer, so I waited a few moments to be sure. One started cleaning the counter. The other talking on the phone- a personal call- so I approached and they were not happy I pulled them to ask for my glasses that were ready. I did happen to have to go back to have my glasses adjusted and a cute young girl with glasses was welcoming people in. She assisted me and was able to adjust my glasses - as the person who should take the time to do when you receive/pick up your glasses but they didn't. I went back about 2 more times after that and only dealt with her due to all experiences. SHE is the reason this Eyemart Express gets the single star. What is important but unfortunate, I can't remember her name! Where in the world in this city is consistent great glasses and customer care!? I found 1 place then they closed.

I walked into Eyemart express today to purchase glasses, I have used this company for years. On…read moretoday I was not acknowledged nor greeted when I approached the service desk. There was two employees speaking amongst themselves maybe about what was on the computer screen. However, they did not look up to greet me and another employee come over after six minutes of being there. This particular employee offered me to look around for frames. Yet, she began to assist someone who walked in after me. I find this to be completely unacceptable as well as inappropriate. I walked away without service not acknowledging that I was leaving the building. I will not patronize a company with poor customer service.

Do NOT waste your time @ this Visionworks. I may be done with this company as a whole. Crystal…read more(spellcheck wasn't the nicest, seemed aggravated and came off as rude to me, my daughter and adult son. She seemed overwhelmed, along with the other associates. I assume the guy in the back was the office manager, because that's where he stayed in the office. He should've come up front to help her like any other manager's supposed to do. Customers were walking in and walking out because of the wait time. We managed to get our scheduled eye exams done. My son couldn't find any frames that he liked. So he told him he would go elsewhere to get his. However, my daughter and I found some we liked. When getting ready to place the order, she told us that there was a charge, but I knew everything was covered because I had already called insurance prior to the appointment. Long story short I told her to cancel the order and we walked out because she was rude. Never going back again.

Arrived about 15 mins early for my appointment. Was checked in and waited forever. The technician…read morewho performed my exam was not very friendly and didn't seem that concerned with my complex vision issues. Spoke with a virtual doctor which was strange as he couldn't even examine me physically. He got my prescription right but it all seemed so detached and rushed. Was encouraged to pick out frames without advice basically left to our own devices. The girls at front desk ignoring us all chatting away amongst themselves. Of course they were happy to bill my insurance and take my money. Went to pick up new glasses and one pair didn't fit correctly. The assistant bent the frames to fit to my chagrin which messed them up even more. Brought it to her attention and she just stared at me annoyed. So this is what I pay top premiums for each month with VSP? Now I am forced to find another doctor which probably will cost me more out of pocket.

Great service if you can get some ....both staff are rude especially eye exam side ....i don't…read morethink it's a race thing I think the just don't like people or money need serious customer service training.GM please the surveys to audit your staff you location is suffering .

I purchased the meta glasses after being talked into them by the sales rep at Lens Crafter in the…read moremall in Augusta, GA. When I initially got the glasses, the lady warmed up the ends and bent them in, but it wasn't enough, especially due to the excessive heat where I'm currently stationed in Texas, they just slide off my face. I flew into town on leave a little over a month ago and went into the store and the sales lady said that she could not alter them, even after explaining I have not been able to wear them because they fall off my face. I asked to speak to the manager. Her name was Katlynn at the Augusta Mall and she came out and rudely stated she couldn't do anything about it and that I needed to contact the manufacturer, before walking off. Essentially, I have a pair of glasses that I'm not able to use, and I need glasses to see daily. Buyer beware!

There's an awful smell that hits you in the face as soon as you open the door. I did inquire if…read morethere was a septic issue and there was. Listen! They need to close until it's fixed, I gagged the entire time!

I have been going to Tippett for a few years now, and they treated me so disrespectfully today that…read moreI never want to go back again. They were several days overdue with my glasses order, which is annoying but I can deal with that. However, they tell me that they sent it to the Augusta location instead of the Grovetown location and that I have to pick it up over there. That's annoying enough because it's an hour out of my way and I needed them to see. I drive all the way down there, and they tell me it is not there very there and it is at the Grovetown location so I have no idea where they are and Tippett clearly has no clue. I had to take off of work for this crap, and I will now not be able to get them until 4 days later due to my job. They could get their crap together and communicate and confirm where they are. I'm never going back to Tippett because I wasted gas and money due to lost wages because they royally messed up. And after all that, their staff didn't even apologize for the inconvenience or for my lost wages and refused to take any responsibility. They are unprofessional and unorganized. Plus, they make their incompetence other people's problem instead of any accountability.

The eye doctor and staff were excellent! They accepted my insurance as an in-network provider…read more Donna was extremely helpful with placing my new glasses order. The office is clean, neat, and has a large selection of stylist glasses for shopping. After placing my glasses order, however the customer service dissipated. My glasses were late. The time required for production was predicted at a week and a half. It has been over two weeks and the order still reflects as "in process." When I call the office, I am either placed on an indefinite hold exceeding 15 minutes and no one returns to the call. Or, I am sent directly to voicemail and the call is not returned. If the only means to receive a status update is to physically visit the office, this is unacceptable.

I scheduled an appointment and when I showed up, they said my appointment was canceled because I…read moredidn't confirm it. I never received a text an email or a phone call to confirm so not sure how they wanted me to do that. I had even filled out all the paperwork online in advance of my appointment. Now I have to reschedule in two weeks. I took off work for this. I moved my calendar around from this. They were nonchalant they were not apologetic, they did not offera solution. Overall terrible service. The people there suck.

Came here to rent a Uhual. The lady was nice enough, but she had to call someone to figure out the…read morereservation system which caused me to have to wait around 40 min when I could've had the truck and been out of there because we prepaid. Not really happy with the situation. But her customer service was as good as possible given the situation. She offered me water and apologized.

I rented a Unit at this facility for almost 2 years during the pandemic .I had the worst experience…read moreever.The owner of the business was disrespectful and flat out rude.He overcharged me by 177.00 and I did not receive my cleaning deposit,although the unit was spotless.When I had the numbers in front of me to prove it.I was told why did you wait so long.I was initially told that a the 3rd party was responsible. I then called the 3rd in front of him,which said it was the facility who over charged me. He then told me it was nothing he could do,as he then slammed down the paper on the desk and slid it to me. If I could rate it any lower I would.I'm also going to report them to the BBB.

If you have VSP insurance, this is the place to go. Through my insurance, I get an exam for $15 and…read moreglasses or contacts for $25. Can't get much cheaper than that! When I go, I usually see Dr. Durban and I absolutely love her. She is very knowledgeable about eye care and gives me very good suggestions for my own eyes. She is also very professional and gets you in and out quickly. The only reason I give this clinic a 4 instead of a 5 is because the wait is usually long on Saturdays (even with an appointment) and there was one time that I waited unnecessarily for someone to tell me that everything was taken care of and I could leave.

Sometimes, the name of a business is chosen to purposefully advertise a standard that customers can…read morecome to expect without issue. "1 Hour" should not mean '24 hours'. This location does not have a lab, so the earliest they can have any pair made is 24 hours. Few times does someone really need glasses in 1 hour, and this was one of those times. So, if you're name is "1 Hour Optical" you should be able to have glasses done in 1-2 hours. My glasses were stepped on hours before my flight from Augusta to NYC, so needless to say, I had no choice but to find a 1 Hour Optical. So my afternoon was set up to include driving over to 1 Hour Optical on the way to the airport, which was perfectly situated on the way. I arrive and look through the choices of which none were below $100. I asked if there were any basic, least expensive glasses and the associate said "yes, they are kept in a box under the counter". So I choose a nice pair for $80 and go through the fitting process. 30 minutes later, it is time for the glasses to be processed and I tell them if I should come back in an hour, which would make it 5:30pm, 30 minutes before they close. The associate says "no we don't have a lab on site, we have to send them off to the store on Bobby Jones Expressway, they should be ready by this time tomorrow". I ask if they have the same pair at that store so that I can just drive over there and get them made, since I need them now. She called and gave them a heads up and gave me my papers so that they wouldn't have to do a fitting again, to save time. That was nice of her. I had to drive to another 1 Hour Optical in the opposite direction of the airport, cutting into my time until my flight leaves. I arrived there and had to look through the box of cheaper glasses that was under the counter as well and found my pair. I then had to wait 15 minutes as they were busy. 1 hour later, a few minutes before they closed, I had my new glasses.

Simply amazing. I will be using D&K flowers for all my floral needs. I needed something personal,…read moresomething...homey, not massed produced. They delivered, really. They took the flowers to my moms house, she wasn't home so they left them where I had instructed. The flowers themselves are beautiful, they then opened all the way and they were stunning. 5/5 stars.​

I called from another state to have flowers delivered to my mom on her birthday. The person I spoke…read morewith was very friendly and helpful. The flower arrangement was gorgeous. They even texted me a picture of the flowers before sending them out for delivery.

Went today for a massage. Staff was kind and caring and didn't feel rushed. Let them know what…read moreareas needed more focus and they applied light pressure to myself and heavy pressure for the husband. Look forward to the next visit.

Frequent pushy upsales. Had 30 min foot massage. Felt very half effort and minimal. My mini massage…read moregun feels better.