I have been going to Tippett for a few years now, and they treated me so disrespectfully today that…read moreI never want to go back again. They were several days overdue with my glasses order, which is annoying but I can deal with that. However, they tell me that they sent it to the Augusta location instead of the Grovetown location and that I have to pick it up over there. That's annoying enough because it's an hour out of my way and I needed them to see. I drive all the way down there, and they tell me it is not there very there and it is at the Grovetown location so I have no idea where they are and Tippett clearly has no clue. I had to take off of work for this crap, and I will now not be able to get them until 4 days later due to my job. They could get their crap together and communicate and confirm where they are. I'm never going back to Tippett because I wasted gas and money due to lost wages because they royally messed up. And after all that, their staff didn't even apologize for the inconvenience or for my lost wages and refused to take any responsibility. They are unprofessional and unorganized. Plus, they make their incompetence other people's problem instead of taking any accountability.

Their motto is "See the Difference Quality Makes", Its True!…read more Great Staff, Exam and affordable Quality product! Do yourself a favor and visit Tippett EyeCare. You will have an eye exam like no other place in the area. The eyeglass frames range for the budget-minded to the Highest Fashion minded selections. Also has the largest selection of stocked inventory around. You get to choose. Nothing is forced on you. I will be sending my family and friends here!

Great customer service by far from any other optical location I've been to (since this actual…read morelocation was a previous brand). I took a chance on going here as I seem to change companies almost every year due to inadequate service. As soon as I arrived I was greeted and asked what I needed! Rare these days. I was asked this by the other 2 people working there while I was there (I was there for over an hour because it takes me a long time to decide on frames). After picking out my frames I did get my lenses and price for them, a bit expensive due to them not accepting my EyeMed insurance, which was an error on my part reading the wrong location online. That is the only negative aspect of this was them not accepting my eye insurance. They seem to work with everyone, insurance or not, to get a better price than the base price. I was there long enough to see and hear interactions with other customers and I wasn't the only one who was waited on quickly and helped throughout their process. I picked up my glasses a few day's earlier than anticipated, Sally who assisted me did say it would be less than two weeks. She was great by the way! I was assisted immediately walking in even though he was already helping other people and another person walked in also behind me and was greeted just as nicely. This employee seemed to be the only one there at the time but still was helpful and very nice. My glasses fit great which is such a relief after a couple of years of glasses being such a mess. Thanks Stanton, Sally and everyone at the Bobby Jones new location!!

Very professional and friendly. Got the job done. I can see!! I will be returning for them to…read moremake glasses for my other frames.

From my first visit to cataract surgery- every staff member has been extremely helpful and…read moreinformative. Easy scheduling and timely appointments. Dr. Lockwood is wonderful and I just met Dr. Fluharty today- both are very kind and willing to answer any questions. Cannot say enough nice things about them.

Everything! Atmosphere. Timeline. Information. Professionalism. Courtesy and hospitality!read more

My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

Haven't been able to see worth a darn since cataract surgery, third try on rx/glasses in under a…read moreyear, -and charged me $500 to redo them this second time. Like it's my fault I can't see as well as I could before surgery. When I try to talk about what's frustrating me, everyone there just looks at me and moves on. Like you're not allowed to be dissatisfied (I am always polite, just say that I am not seeing the way I think I should be able to) .

Great staff, friendly & efficient. Drs are knowledgeable and kind. Appointments are easy and not a…read morebe lit if waiting

The receptionist was very professional and helpful. The nurse was very professional and attentive…read moreto my needs. Dr Spencer offered no real help and rushed through my exam . In between having my eyes dilated and the actual exam I was asked to sit in the reception area for 30 minutes which ended up being well over an hour and a half. I honestly believe she left the facility and came back because there were no other eye patients there . I spent the entire day waiting at this office. She offered no apology and was not knowledgeable about the results and was sarcastic at one point . She gave very little info about my exam . I will never return to this facility and I have no confidence in her ability as a healthcare professional. Go to The Eye Guys for professional help with your eyes. They are actual medical doctors and the wait time is better. My visit to specs was a complete waste of time and money .

I went in for an eye exam for glasses and they were thorough with the exam. The customer service is…read morethe best that I have seen in the Augusta area for all businesses. Try them out and you will not be disappointed.

This office bent over backwards to accommodate my crazy travel schedule and got me right in. They…read morewere knowledgeable and so helpful. I really appreciate the personal touch.

I went in here a year ago for my first eye exam ever and am petrified of eye drops. He took great…read morecare to make sure I was comfortable with the procedure and made sure I knew what he was doing every step of the way. He has a great selection when it comes to glasses and his staff is very helpful. I love the pair I have so much that I wear them all the time.

There's an awful smell that hits you in the face as soon as you open the door. I did inquire if…read morethere was a septic issue and there was. Listen! They need to close until it's fixed, I gagged the entire time!

I have been going to Tippett for a few years now, and they treated me so disrespectfully today that…read moreI never want to go back again. They were several days overdue with my glasses order, which is annoying but I can deal with that. However, they tell me that they sent it to the Augusta location instead of the Grovetown location and that I have to pick it up over there. That's annoying enough because it's an hour out of my way and I needed them to see. I drive all the way down there, and they tell me it is not there very there and it is at the Grovetown location so I have no idea where they are and Tippett clearly has no clue. I had to take off of work for this crap, and I will now not be able to get them until 4 days later due to my job. They could get their crap together and communicate and confirm where they are. I'm never going back to Tippett because I wasted gas and money due to lost wages because they royally messed up. And after all that, their staff didn't even apologize for the inconvenience or for my lost wages and refused to take any responsibility. They are unprofessional and unorganized. Plus, they make their incompetence other people's problem instead of any accountability.