Haven't been able to see worth a darn since cataract surgery, third try on rx/glasses in under a…read moreyear, -and charged me $500 to redo them this second time. Like it's my fault I can't see as well as I could before surgery. When I try to talk about what's frustrating me, everyone there just looks at me and moves on. Like you're not allowed to be dissatisfied (I am always polite, just say that I am not seeing the way I think I should be able to) .

Great staff, friendly & efficient. Drs are knowledgeable and kind. Appointments are easy and not a…read morebe lit if waiting

My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

I made an appointment to get a new eyeglass prescription. As I was led to a room, I told the lady…read morethat I wasn't going to get my eyes dilated today. You'd have thought I told her I was gonna stick needles in my eyes the way she reacted. She told me that "everyone" got their eyes dilated to which I repeated that I wasn't doing that today. She continued to push, saying it was "protocol". I reiterated that I wasn't doing that today and when she continued trying to get me to acquiesce, I told her that she was probably used to old people giving in after that much pressure, but that wasn't gonna happen with me, and I asked her nicely to just drop it. She said she, "Wasn't gonna get talked to like that" and stormed out. When Dr. Daniel came in he seemed a bit uptight... and began to explain why I should get dilated. I told him why I wasn't and that I was supposed to be just getting a new prescription. He seemed a bit chapped and then he walked out. I got the impression that they don't like being told "no". I know the reasons for the need to get dilated, but I just wasn't able to do that TODAY. They did send in a nice lady, Hailey, to examine my eyes and she was friendly and professional.. but I won't be going back there.

Dr. Marks is a GREAT Eye Dr.; have been going to him for years. He did my cataract surgery some…read moreyears ago and it was VERY EASY! Office staff is also wonderful, nice waiting room.

I can't say enough good things about the Eye Guys. II had a last-minute emergency and they worked…read moreme in right away, even though I wasn't scheduled. From the moment I arrived, everyone was kind, compassionate, and genuinely cared about helping me. The staff was professional, efficient and friendly. Dr. Morgan took the time to listen to my concerns, explained everything clearly, and made me feel comfortable and confident in my care. It's rare to find a medical office that combines excellent medical care with such genuine compassion. I'm grateful for the outstanding treatment I received and highly recommend The Eye Guys to anyone looking for exceptional healthcare.

5 minutes ago New The…read moreappointment was scheduled for 7:15 which is when they open.At 7:15 staff was just showing up to the office. There were over 15 people waiting outside the door for the building to be opened. Many of them were elderly or handicapped with very limited out side seating. Thankfully the weather was good. Once in you stood in a line to check in. There was no order as to who checked in first. I was the 3rd to arrive since I arrived the standard 15-20 minutes before my appointment but about the 15th to be checked in. The staff was friendly and seemed professional and organized. My problem was with Dr Smith. I felt that he was condescending and not very patient. He was using a very bright light to look into my eyes. There was no forewarning or suggestions on how I was to do this. It was a very hard task for me. I apologized repeatedly. Dr Smith said to me " If you can't look into the light how do you expect us to do the surgery?" I felt like as a failure as he failed to understand how difficult this was for me. He showed no compassion and I felt like I was wasting his time. I try hard to follow instructions and felt very upset when I left his office. Possibly Dr Smith could have given me instructions to make this process easier. He does it everyday ... me once in my lifetime. I will be looking for someone more compassionate to do my surgery ... that I will be paying for.

The receptionist was very professional and helpful. The nurse was very professional and attentive…read moreto my needs. Dr Spencer offered no real help and rushed through my exam . In between having my eyes dilated and the actual exam I was asked to sit in the reception area for 30 minutes which ended up being well over an hour and a half. I honestly believe she left the facility and came back because there were no other eye patients there . I spent the entire day waiting at this office. She offered no apology and was not knowledgeable about the results and was sarcastic at one point . She gave very little info about my exam . I will never return to this facility and I have no confidence in her ability as a healthcare professional. Go to The Eye Guys for professional help with your eyes. They are actual medical doctors and the wait time is better. My visit to specs was a complete waste of time and money .

I went in for an eye exam for glasses and they were thorough with the exam. The customer service is…read morethe best that I have seen in the Augusta area for all businesses. Try them out and you will not be disappointed.

Dr. Brown is amazing! She caught my sons juvenile glaucoma and is always a delight. I trust her…read moreprofessionally & recommend all my friends & family to go to her.

Eye exam for my son and I went great!! Very great eye care place to go if you value personable…read moreservice, and great knowledge of the eye. Also, getting educated on solutions to help you live a healthy life for your eye, instead of trying to take all of your money!!! I would give the place 10 stars if I could, because I left with a great smile and it wasn't a dentist visit!!!!

POV: bringing mom in for her annual exam & glasses APPT:…read more***** (5/5) Availability within 2 weeks; easy to make; multiple appointment reminders received LOCATION: ***** (5/5) convenient to Aiken or Augusta or North Augusta (all) area residents OFFICE: ***** (5/5) large, well lit, clean, beautifully decorated with art work of all types of animals wearing glasses (loved it!!); reception was warm & welcoming DOCTOR: ***** (5/5) Patient with care of my elderly mother; thorough with explanation of her eye issues both past and present; accepts most all eye insurance programs including Medicare GLASSES: ***** (4.8/5) good selection of both regular & sunglasses options; excellent help to ensure the glasses chosen would fit mom's lifestyle, hobbies and needs; they offer progressive lens, magnetic frames for easy sunglasses frame attachment, transition lens as well; only negative is the cost ; was impressed that person helping did try to find every available discount PRICE: $900+ with Medicare but no insurance for glasses/lens PARKING: (4/5) curbside, difficult backing out of spaces into traffic

Outstanding service from initial customer service to delivery and fitting of ordered glasses…read more Everyone was outstanding but Tori went above and beyond to help me out.

I've seen Dr. Dhaliwal for over 10 years. He is recognized by peers in the medical community as…read morethe best, "the man",etc, undisputed when I bring his name up! There are some reasons you may wait for a long time. He may be swamped with patients that come see him from a multi state area. He practices a triage approach and takes time to treat emergencies .. your also. At my first injection (me on aspirin) my eye bled, turned black crusty. When I called service on Sunday, he called back in 10 minutes and told me to come into office (after we both completed some work). His staff routinely stays late, 7 pm, or later fridays....until done. Delays due to emergencies. This guy is a diamond and augusta is blessed to have him. I will wait for treatment. I want to keep my vision as long as possible. If your priority is your eyesight, go here.

3/18/15. Checking/ filling out paperwork/ eye check for pressures and vision deterioration,…read moremacular degeneration diagnosis. Was much quicker today. Dahliwal has a nice bedside humorous manner to work. Much better overall experience today. It was over 2 hrs before we saw the doctor. You're so tired by that point you forget what to ask. Write down your questions. Some questions: Diagnosis. Worse? Better? Driving? Continue occuvite vitamin? Hereditary? Drinking? Will glasses help improve your distance? Seeing up close? The diagnosis in 10 mins - No bleeding in eye. Maculate degeneration. and vision is stable. Calcium in cornea. Remove calcium as it gets worse with vision. Risks. Ask doc smith, corneal specialist. next spring. Or late fall. Bring something to read or do. Finished within 2 hours. No bleeding...