This is the longest Yelp review I've ever written, but Visolution definitely deserves this. So get ready!!!
I was looking for a comapny to help me design a home theater solution that included mounting two TVs (55 and 40), and receiver/speaker setup. I am very glad that I found Visolution on Yelp. I called quite a few places to setup appointments for consultation and quotes. Some of them weren't able to give me much suggestions, and some didn't even show up (HD Hookups). Abe from Visolution came out and gave me a bunch of suggestions on what looks good and what's feasible with my restricted living room layout. He recommended a high-end LCR speaker for my living room since my ceiling doesn't really allow 3 in-ceiling speakers. He mentioned that I can purchase all the audio equipment he recommended directly from them. Honesty I was initially skeptical as I suspected that it was just another way to make more money. However, once I got the quote (as promised in that same evening), I was pleasantly surprised by the prices they quote me on the gear. They were all much cheaper than any price I found online.
When they came out for the actual installation, I couldn't be more pleased with the outcome even though we couldn't get the receiver to work with one of my component (which is no fault of Visolution at all). Not only did Abe remember all the requests I made during the initial consultation regarding mounting position and so on, he also assured me repeatedly that it would look nice once it is all done since I was asking many questions to confirm everything. They helped me setup a shelf in my closet where all the components would sit and tied up and labeled all the cables very neatly. Toward the end of the job, we found out that one of my component wouldn't work with the Marantz receiver that I bought from them. We tried many settings and cable changes, but it just wouldn't work. They waited another 20+ to update the receiver's firmware to see if it helped. Ultimately it still didn't work after the firmware update. He said that they should take the receiver back and I wouldn't have to pay for it. He suggested another Denon receiver that I could try later to see if it resolves the problem. So after a whole day of work and plugging everything in, they had to unplug the receiver and leave with it. He helped me hook up the components in a way that I could at least still use my TV and computer without the receiver until I find a solution.
I ended up getting the Denon receiver that he recommended from BestBuy, and unfortunately that didn't work still. So it is definitely an issue with my component specifically, not the receiver that they sold me. Abe also reached out to me the next morning and asked if he should drop off another receiver for me to try out. It was definitely the kind of follow-up I didn't expect from any company nowadays. They got my money already, why do they care, but they did. I told him that I bought a HDMI device that might solve my problem after much research online, and asked if I can still buy the Marantz receiver from them since they have such good pricing. He said to just let him know and he can deliver it to my house, after I offered to pick it up myself. Their customer service is just impeccable.
All in all, I am beyond impressed with the service that Visolution provided. They truly care about the quality of their work and you can see that they take pride in it. My home theater looks beautiful and sometimes I find myself just standing in the living room admiring it. I would not hesitate to recommend Visolution to anyone for their A/V needs. read more