1. American AV

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San Diego, CA

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Home theater calibration

Home theater design

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Review Highlights - American AV

“Matt took out the old lift and reinstalled a new lift in the same custom cabinet.”

Mentioned in 5 reviews

Read more highlights

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Wired SD - 4K IP Camera being installed

Wired SD

(106 reviews)

Grantville

I was shopping on Yelp for someone to come over and replace a couple of my Ring Floodlight cameras…read morefor new ones. I reached out to a few companies but I was most impressed with WLV response, which was immediate and the prices were very competitive. Pablo, the owner came over within a week and was very thorough with my Ring install. I was so happy that I hired him to install new Ring Floodlights and doorbells at two of my rentals. Amazing job! He used Cat 6 cables and for the new installs he ran the cables in the attic and the final result was very clean. I had all of my tvs at my house hardwired to my cox modem to free up the WiFi. Excellent and clean job. I kept adding to my initial small order because I was so happy with the results. I bought a new 55" tv for the guest bedroom which he installed and mounted. He hid all the wires without blemishing my wall. I then bought 6 hardwired continuous recording cameras which turned out great and the monitor which he mounted on the wall, per my request, looked great. Again, clean job and cable maintenance. We had a couple of minor issues with connections because I have so much going on at my house, but Pablo and his guys were right there to resolve the issue. Amazing customer service, prompt response, friendly and professional as always. I am very happy with Wired Low Voltage knowledge and expertise. I love my results and will be calling them should I need anything else in the future. I highly recommend them. Great guys!!!

I waited two days for a response. They only wanted to provide a quote based on the picture I…read moreprovided and were unwilling to visit the site for an estimate. For a tile project, shouldn't there be an onsite evaluation to assess the work required? Moreover, if you had visited my location, I could have discussed two additional tasks that would significantly increase the scope and cost of the project to your advantage. In response to the owner, I did provide descriptions for additional projects in the original request. I was concerned about potential damage to the tiles that could require significant repairs. I have expressly said that I was willing to pay a premium for proper handling of the situation. When I mentioned those concerns, other providers did express a lot more caution about the tile situation and they came out to make sure it could be done. I understand that there's an opportunity cost to come out in person but I expected a premium service provider to be able to do so. That's simply not materialized.

SureTechs - Home Theater in La Jolla

SureTechs

(9 reviews)

East Village

We really appreciate Suretechs! They came to do a small job for me that most other companies…read morewouldn't do because the "job was too small". They removed an old, non-working tv and recommended a newer model and size tv and installed it. They were fast, responsive and professional. Left the area they worked in cleaner than they found it! White glove service! I would recommend them to my family & friends.

We have had our Control4 Home Integration System for approximately 8 to 10 years. We updated to the…read morenew CH-250 about one year ago. We have been using SureTech for the past year as the goto for updates & system management. One june-14th, 2014 our control4 system had crashed. We called SureTechs and they were able to send out a tech within two days. Richard showed up on time & completed a re-install of firmware, which was stored on his laptop from a previous visit. He re-assured us that our unit has a two year warranty and would be replaced if it crashed again at no additional cost. Upon completion of the 2-hour appointment, we asked if we needed any further updates. He stated our system was up-to-date with the latest firmware/software. He stated there's a 30-day guarantee if we should have any problems/issues. Three days later we noticed our streaming apps were missing (TuneIn, Rhapsody), which we had previously paid for with the installation of the new CH-250 unit. We immediately called SureTechs. A tech came out about two weeks later to address the problem. The night before the appointment, We were notified that we would be billed for parts/labor that were not under warranty. We agreed to those terms, knowing that we still had one more year of warranty coverage. On July 2nd, 2014, another SureTechs rep came out and re-installed the TuneIn application. He arrived one hour late, and smelled like an ashtray. However, he was very courteous & knowledgeable. Our system is back to its original working condition within an hour. He requested payment of $170 and we received an email from the president, Dan Merrill, demanding payment of $170. We called Dan to question the payment, stating that SureTechs repair on 18-Jun-2014 did not do a complete re-install, and had left out our TuneIn app. He was adamant that this was a service call, to be fully paid. Dan refused to allow us to state our case. He said, "This is not open for discussion. Do not contact me again." & immediately hung-up. We have since contacted Control-4 corporate in Utah. They are looking into this matter. My partner & I are both professionals. I am a retired Doctor & my partner is a retired software engineer. We find it unbelievable that someone in Dan's position, would treat clients in such a manner, & demanding we pay for their mistakes? What happened to their 30 day guarantee? We highly recommend when looking for a home theatre install & maintenance company, that you look elsewhere. This is not a company you would want to deal with!

American AV - hometheatreinstallation - Updated October 2026

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