Over the course of several years, the staff of Lots of Huggs demonstrated much care and patience in…read moretheir interactions with a resident who suffered from significant memory loss. I appreciate their professionalism and compassion.

From the owner: Over 20 years of experience. Providing loving and quality care to your loved ones.read more

This company is poorly managed and run. They also have absolutely no problem violating your HIPAA…read morerights or discriminating against you for federally protected disabilities, especially when you do not require any accommodations on the job and you can perform all essential functions of the job without it hindering your safety or the safety of those for whom you care. It's too bad for them because I have excellent references, very happy clients and I'm overqualified for this position. Additionally, during orientation, Lucky informed me that there are several current workers' compensation cases open with employees of the company. That immediately raised a flag for me.

My sister was a dementia patient complicated by a progressive neuromuscular disease that affected…read moreher balance. As the months went by she required more and more constant stand-by assistance to help keep her from falling as she tried to get herself about. I don't know what I would have done without the home care aides from Home Instead. They were great. Always showed up as scheduled, Always prepared, Always kind and professional. Sometimes we all need a little help - care givers included! - so I was very thankful to have the Home Instead crew in the general Springfield area to call upon. I would recommend this agency to anyone needing home care for their loved ones.

almost spent 6k on a car overheated went back he wanted me to buy parts and labor was free.read more

The staff --especially the nurses-- were extremely helpful…read more24/7. Aides were prompt and attentive. All made what could have been an unpleasant situation comfortable. I believe I healed more quickly because of the staff. And. The food was good!!!

Horrible place - CNAs asleep during shifts, call buttons ignored, patients belittled and ignored,…read moremeds incorrectly given - I could go on and on. Avoid this place like the plague!

stay as far away from this company as you can. Do not give them your debit card. They applied bogus…read morecharge over $300 and it took me months to finally get it back. I have not spoke with anyone, ordered anything in over a year & just noticed they charged my debit card $32.98 and no communication with me at all. Their business practices are either fraudulent or the result of total incompetence. it sickens me to think they could be same or worse to vulnerable elderly customers. I will be filing complaints with with BBB, AG & Secretary of State for fraud.

The very first time I walked in this place there was no one there. I had an appointment. I was 10…read moreminutes early. the door was unlocked. there was no one at the reception desk, the hall was dark and empty. eventually a woman showed up and got me supplies. she seemed in a hurry and almost as if she didn't even know what she was handing me. I ended up having to google how to use some of it. later on I found out they should have been giving me new supplies (face mask and tubes) every few months. after two years I never received any. my doctor tried to get readings from the machine and couldn't. this place had me bring the machine back in and they ended up keeping it and never giving me a new one. I've been fighting with insurance ever since to get a new machine. if you can go somewhere else with your insurance, do it! this place is a disaster.

Jeannetta is a blessing. This agency has allowed my 80+ mother to stay in her home, instead of…read moregoing to a nursing home. Mom loves the staff- looks forward to their visits. The house is clean and they notify us of any concerns. Couldn't be better!

From the owner: For home care services in Springfield, IL, contact Saportlife. We provide quality, personalized…read morehome care services catered to your needs. We'll provide your loved one with the specialized care they need to ensure a better quality of life. Our home care services will place a trained and qualified professional in your home to care for your loved one. All our caregivers are skilled and experienced in medical care. They are licensed, certified and knowledgeable. They will ensure that your loved ones needs are met. Your loved one will receive high-quality care in the privacy of your home. They wont be subjected to the stress and anxiety brought about by being moved into an unfamiliar environment. Our professional team will assess your home and identify and help you eliminate any safety hazards. Our caregivers will also be on hand to ensure that your loved one receives the assistance they need to prevent injuries. Our services offer you an affordable way to ensure that your loved one gets t

First, they never set me up to get new supplies. I have…read morecalled multiple times to get supplies. This last order required 3 phone calls to get the item I need. You can't even go to the store location to get the parts. They no longer stock items at the location. Everything needs to be ordered. Expects delays......

With the blue cross issue with Springfield clinic, had to wait to 2 months to get an appt with a…read morenew dr. Got a script for new Cpap supplies, now more than a week without machine because I need new supplies and still getting the run around. You'd think they would be ecstatic for the new business, but I received attitude when I called and felt like I was inconveniencing them.