I feel that I really need to update this review. My only regret is that I can't add another star to my previous review!
Picture this: It's Christmas morning. Everything is closed for the holiday and will remain closed through the weekend. You sit down for an early Christmas dinner (my family is old. we eat our holiday meals at noon) and on the third bite... *crack* My tooth broke in half when I accidentally bit into something hard.
I freaked. Half my tooth is gone, the fragile part that remains will most certainly not survive the long weekend without some attention. I immediately left a message at the Capati dental office, but was pretty sure it would at least be Monday before I heard from them, which would have been completely understandable considering the holiday.
To my surprise, less than an hour later (yes, on Christmas!) I was contacted by Dr. Capati who scheduled me an emergency appointment for the following morning. He would have even let me come in that day, but I wanted to respect his need for a holiday.
I arrive at his office the next morning, and it was clear I was going to need a crown. However, I was also 5 days away from my company provided dental insurance kicking in, which would make a substantial difference in my out-of-pocket costs ($100 w/ the insurance, $1,100 without). He took a look and assured me that while it's not a long lasting solution, he would be able to add a temporary filling at a very low cost, and then schedule me for the real work after the first of the year when my insurance would be very beneficial.
To top it all off, I learned while there for my emergency appointment that Dr. Capati actually closes down his office for a week or two around the holidays to give his employees a well deserved break with their families, but he stuck around to personally handle the emergencies, for which I was the 5th person he had seen under such circumstances that week.
What an awesome guy to treat his staff with such respect, and what a compassionate and savvy dentist to not only take care of me in an emergency while giving up his holiday weekend to do so, ant then to even go so far as to help me maximize my insurance benefits and propose a solution that saved me about $1,000. Last dentist I'll ever see... read more