This review is strictly with regard to the billing office. The clinical care we received was 5…read morestars; however, I would never return because of the billing experience, which was awful. We paid $2,300 up front. The billing office initially did not submit the claim to medical insurance at all -- something we only discovered because we called to ask. After that, we followed up for months while insurance was pending and were repeatedly told not to worry. Once insurance finally paid, no final bill was ever sent. Instead, the account was sent straight to collections, and additional fees were added. When confronted, the billing office denied telling us not to worry and claimed they had left voicemails they never left. Completely unacceptable. The pattern of billing complaints in other reviews says it all.

If you want to be rescheduled on the day of your appointment over and over, and be misled to think…read moreyour insurance will cover some of the payment, this is the place for you! They might say they "take" Unum, or silently write down your insurance details when you hand them your card, but you might end up spending 4x more than you thought you would, which conveniently didn't come up right before the appointment. This is the only option in town, but I should have driven two hours to avoid this place. Btw, if they hadn't rescheduled on me over and over, I'd still have my old insurance that WAS covered! The doctors are fine, but the rest of the experience wasn't worth it. Now I'm in physical AND financial pain. Couldn't be much angrier. Not worth it at all. Don't come here.

Me and my family have been seeing Dr. Santarelli for over 25 years ago…read more I highly recommend Dr. Santarelli and his friendly staff to all my friends and coworkers. They're the best!

While the service is nice, they over charge and have you do xrays...and even if you ask if…read moreinsurance will cover it, they will say yes and then you are left to pay a good chunk of the bill. This has happened TWICE.

I really like Sarah Jacobs. She's got such a down to Earth bedside manner. Her staff is kind and…read morefriendly too.

Dr. Jacobs and her staff are thorough, skilled, and kind. Excellent teeth cleaning. They collected…read moreall my records from previous dentists before I arrived, and they had already called my insurance company and figured out payment for every charge. Dr. Jacobs is particularly excellent with children. I was told by several people that she is the the best dentist in Springfield to see young pediatric patients. She deftly examined my 2-year-old and applied a fluoride treatment in the waiting room when he was too afraid to go into the examination room.

I have recommended this to several people and they have had a great experience with them as well…read more Everyone from the receptionist to the Doc have been nothing but the best. Amy and all the dental techs are always friendly and pleasant. Dr. Gupta is very good at his job and always pleasant to talk to. Thank you Aspen Dental on Veterans!!!

I went to this office for a root canal and was told they were in network for my insurance. I paid…read morealmost 1k cash which I expected and what they said I would pay based on my coverage. 6 mos later and after the calendar year I get a bill for another 1k. They did a bait and switch. The first person who worked on me was in network. The 2nd one wasn't. They left $1400 of my insurance unused. The actual dental work was ok but this shocking extra bill? VERY stressful. Bait and switch. Ugh

Gives excellent care. Doctor and staff are exceptional. Have been coming to Modern Dental since…read moremoving to Springfield 16 years ago. You can trust Modern Dental completely.

From the owner: Modern Dental is located in Springfield, Illinois, serving all your dental needs. Our staff is…read morefriendly and offers full oral care in a comfortable environment. Our goal is to provide you with natural-looking, cosmetic solutions and progressive treatment options. Whether you are looking for a routine dental cleaning or pain relief, we have a full array of cosmetic, preventative and restorative dental services. We understand how dental problems can be painful, which is why we guarantee to see emergencies that same day. We also provide free consultations for a 2nd opinion (including x-rays). Our friendly, professional team and state of the art dental facility where patient's needs come first, makes us the best in the industry for a lifetime of dental care. Call Modern Dental today to set up your appointment!

Always prepared, kind and courteous. Professional and knowledgeable staff and Doctor.read more

From the owner: Dr. Cross utilizes the surgical microscope on all periodontal treatments, from gum grafting to the…read moreSMILE technique for dental implants. There are tremendous advantages gained by utilizing the surgical microscope with the principles of microsurgery. The surgical microscope has a magnification range of two to twenty-six times that of the naked eye. This increase in magnification allows for greater precision and hand control. Scientific studies demonstrate surgeons utilizing the surgical microscope coupled with the principles of microsurgery provide the patient with the following benefits: decreased inflammatory response, faster healing time, increased patient comfort and increased esthetic results.