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PhysioTherapy Professionals

3.0 (2 reviews)
Closed • 7:00 am - 6:00 pm

Services - PhysioTherapy Professionals

Physical therapy

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3 years ago

Fail to return phone calls and application for appointments

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3 years ago

PhysioTherapy was such a great place to go for right after surgery! Mallory was really great to work with and made the experience wonderful!

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Orthopedic Center of Illinois

Orthopedic Center of Illinois

(22 reviews)

I have been using OCI for a number of years for a number of procedures by several different…read morepractitioners: 1 hip arthroscopy, bilateral hip replacement, bilateral knee arthroscopies with meniscus resection. All of these procedures went very well. In addition I have had back, neck, and upper extremity evaluations and procedures that I was quite satisfied with. I appreciate the drop-in, acute care service they also provide and I have taken advantage of. Every practitioner has been pleasant and competent, able to explain and answer questions. The various staff have always been friendly and efficient. In my late 70's they have helped me be very active and mobile. Thank you!

Well let me start off saying if I could give them a ZERO star i would but it would not let me do…read morethat. OCI in Springfield, IL is the most unprofessional place I have ever been to! First off my son had to come there per his primary doctor referral in which he didn't want to go back there since he was treated so poorly by another doctor there at the facility in which he is not longer at OCI. But his primary doctor said give it a try so he did, at the beginning everything was good his doctor was nice explained everything to him regarding his results and the next steps which was surgery. The doctor said for him to bring in a family member to go over and ask any questions that were needed to make sure this surgery was the right choice being made. So this is where things took a turn, I went with my son to meet with DR. Graves, during our visit I had a list of questions to ask since my son is in his 20's he wasn't sure of everything to ask as this was a very serious spine surgery. Dr. Graves was very unprofessional was on his cell phone during our appointment and was in a rush to get us out of his office so not all questions were answered. So the next appointment was the Pre-Op appointment so I went with him to that one as well hoping maybe the rest of our questions will be answered. We were not even in the office for 5 minutes after waiting over an hour to be seen. Dr. Graves opens the room door as we are still talking walking out of the room while I'm still talking and says see you Friday for surgery. I told my son he shouldn't go through with this surgery, but he was in so much pain he couldn't wait. Friday comes we are in the pre- surgery room waiting everything was going as planned the nurses and hospital staff were very nice and helpful. Anesthesiologist comes in and answers any questions we have and was very nice. Then Dr. Graves nurse practitioner comes in to talk to us and we mentioned we had TWO questions before the surgery that were not answered by Dr. Graves since he was too busy on his phone and walking out of the room during our two office visits. So she says that she was going to get his chart and will bring Dr. Graves in as well. For one we did not need to see his scans again it was TWO questions to be answered. So with that being said she never returned, the hospital nurse came in saying that the surgery will be about 12pm before when it was scheduled for 10:00am-10:30am, okay fine understandable. Then they come back in another hour later saying their was an inpatient that got pushed ahead of my son. It is now after 11am and the nurse said that his surgery will not be for another 3 hours! So by that time we were getting a little upset, then Dr. Graves comes in the room to talk to us about an hour later. We said we had two questions that we had before the surgery, this doctor already cancelled the surgery before he even came in the room. He was very arrogant and wouldn't let us talk and gave us two options he would send us to another surgeon or cancel the surgery. Once he walked out of the hospital room he tried to tell the nurse that the patient cancelled the surgery, in which my mother heard this and made sure that was not the case and made sure it was noted that the SURGEON cancelled not the patient, we also made it clear with the Charge nurse so his insurance will not be billed for something that the doctor cancelled! This was all over because we had TWO questions to ask regarding the surgery and he didn't like that we were questioning him. Along with we called him out for being very unprofessional when we were their in his office that if he wasn't on his phone and would have answered our questions before it wouldn't be an issue. Dr. Graves said we were hesitant to do the surgery and then he said he was hesitant, if you are hesitant to do the surgery why even schedule it! The whole situation escalated and it was the worse experience and we have never been treated so disrespectful by a Doctor! We had spoken with an advocate their at the hospital and filed a complaint, as well as we spoke with the advocate at OCI. The advocate at OCI took this very lightly and by talking to her Dr. Graves will just get away with no consequences with him being very unprofessional as a doctor. Dr. Graves then had the nerve to LIE on my sons' chart saying he apologized profusely to us not once did he apologize! Saying the patient cancelled the surgery, when he was the one that cancelled the surgery. That we were irate in the hospital if we were so irate why was the hospital staff apologizing to us as they said they have never seen a DOCTOR cancel and treat a patient the DR. GRAVES DID! I DO NOT RECOMMEND EVER GOING TO OCI OR TO DR. GRAVES AS THE DOCTORS THEIR ARE THE MOST INCOMPETENT DOCTORS I HAVE EVER MET!

Westside Pain Clinic

Westside Pain Clinic

(6 reviews)

I can't believe I'm the first to review Westside Pain Clinic. What's WRONG with you other…read morepatients?!! :-) I've been going to chiropractors for 30 years off and on. Originally from Dixon, IL I'm newer to Springfield IL as of 2013. In Mach of 2015 I was in the 90th percentile across every fitness parameter you'd want to test for 50 year old men. By August of 2015 I was almost housebound barely able to walk. What started as what felt like a rib out of place, giving me a pinch pain (left) when I slept on my right side, progressed from March 2015 to August 2015 with me barely being able to leave the house. Beginning March 2015 I began seeing a couple other chiropractors in town and, while fine for the most part, they were quickly out of answers when my pain progressed. Frustrated and in serious, debilitating pain, I wanted to try another chiropractor and found Dr. Chris Clem D.C. at his Westside Pain Clinic (locations in Springfield and Auburn IL). After just a few visits with no significant improvement he was quick to suggest I see an ortho-based medical doctor for a possible injection, MRI, evaluation etc. I respect this and it shouldn't be glossed over. Not all chiros/docs will refer as quickly but instead will opt to drag out the treatments and $$ as long as possible. Dr. Clem has everything from a DRS spine decompression machine (few chiros have this) to muscle stim, cold laser, a REAL human being who does hand massage prior to adjustment, smart activator tools (for when you're in too much pain as I was and can't hack the harder manual adjustments) etc. I did see an orthopedic physician who ordered an MRI. It was negative for problems. In all? After the first visit with this ortho physician I saw 13 other specialists between June and September (e.g., medical doctors, physical therapists) were all "stymied" as more than one said. I continued to go to Dr. Clem 2-3 times a week NOT because he was cajoling me into doing so but because I would at least get a few hours of significant relief everytime I went. If you've ever been in chronic pain you will understand why a few hours of relief has significant value. And if you've never been in this situation you will never understand fully. It was Dr. Clem, as we continued to converse via email and in person (by the way Dr. Clem was also willing to e-mail with my physical therapists too - there wasn't some territorial pissing match going on), who said he felt I had "lax ligaments." He felt he was likely putting things in place but the ligaments were not holding the rib head etc in place. Although more rare than standard problems recognized by chiros and docs, it's not as rare as most think. He recommended I at least check out Dr. David Crane out of Chesterfield, Missouri who specializes in medically-based alternative treatments. I made that appointment but it was two months down the road. His suggestion had me researching lax ligaments and long story short I'm now in treatment by Dr. Ross Hauser M.D., a physiatrist specializing in prolotherapy (a treatment specific for ligament problems). Two physical therapists here in Springfield clued me that they felt it was "something mechanical." I believe they were right. Dr. Clem added the "lax ligaments" theory. I believe he is right. All the physicians otherwise were CLUELESS and out of tools. What this means, if you're the patient, is you are the can they kick down the road. Once they run out of tools they don't dig any more for you. They don't research further. They don't find you the answer. They're just DONE with you. They most times won't even refer out of their own physician network. I was essentially prescribed narcotics for pain and wished the best - they were all done with me with no other doc to refer me to. They were truly clueless. But thanks to Dr.Clem and two physical therapists I had enough to research and at least make the next move, albeit slightly outside the traditional medicine route. Again, if you're in chronic, nearly debilitating pain? You understand. As of this writing I'm not out of the woods but, for the first time in eight months, I'm actually improving. Did Dr. Clem "fix" me? No. But what he did do was provide incredibly skilled and effective chiropractic care with the latest equipment AND he quickly referred me toward medical doctor rather than bleed me dry just because AND he was the ONLY one to even mention the possibility that I may have lax ligaments - which as things are progressing - seems to be a major part of what ended up being wrong with me. Time will tell but it certainly seems I'm on the right track now. I still see Dr. Clem for treatments. Between the prolotherapy and chiropractic care I finally have hope and IMPROVEMENT which I haven't had in eight months.

Standard visit. Got a text about outstanding balance. Tried to call to verify my balance numerous…read moretimes. No answer did not return messages, and turned me into collections. I would not do business here again.

PhysioTherapy Professionals - physicaltherapy - Updated May 2026

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