Fail to return phone calls and application for appointmentsread more

PhysioTherapy was such a great place to go for right after surgery! Mallory was really great to…read morework with and made the experience wonderful!

I have been using OCI for a number of years for a number of procedures by several different…read morepractitioners: 1 hip arthroscopy, bilateral hip replacement, bilateral knee arthroscopies with meniscus resection. All of these procedures went very well. In addition I have had back, neck, and upper extremity evaluations and procedures that I was quite satisfied with. I appreciate the drop-in, acute care service they also provide and I have taken advantage of. Every practitioner has been pleasant and competent, able to explain and answer questions. The various staff have always been friendly and efficient. In my late 70's they have helped me be very active and mobile. Thank you!

Well let me start off saying if I could give them a ZERO star i would but it would not let me do…read morethat. OCI in Springfield, IL is the most unprofessional place I have ever been to! First off my son had to come there per his primary doctor referral in which he didn't want to go back there since he was treated so poorly by another doctor there at the facility in which he is not longer at OCI. But his primary doctor said give it a try so he did, at the beginning everything was good his doctor was nice explained everything to him regarding his results and the next steps which was surgery. The doctor said for him to bring in a family member to go over and ask any questions that were needed to make sure this surgery was the right choice being made. So this is where things took a turn, I went with my son to meet with DR. Graves, during our visit I had a list of questions to ask since my son is in his 20's he wasn't sure of everything to ask as this was a very serious spine surgery. Dr. Graves was very unprofessional was on his cell phone during our appointment and was in a rush to get us out of his office so not all questions were answered. So the next appointment was the Pre-Op appointment so I went with him to that one as well hoping maybe the rest of our questions will be answered. We were not even in the office for 5 minutes after waiting over an hour to be seen. Dr. Graves opens the room door as we are still talking walking out of the room while I'm still talking and says see you Friday for surgery. I told my son he shouldn't go through with this surgery, but he was in so much pain he couldn't wait. Friday comes we are in the pre- surgery room waiting everything was going as planned the nurses and hospital staff were very nice and helpful. Anesthesiologist comes in and answers any questions we have and was very nice. Then Dr. Graves nurse practitioner comes in to talk to us and we mentioned we had TWO questions before the surgery that were not answered by Dr. Graves since he was too busy on his phone and walking out of the room during our two office visits. So she says that she was going to get his chart and will bring Dr. Graves in as well. For one we did not need to see his scans again it was TWO questions to be answered. So with that being said she never returned, the hospital nurse came in saying that the surgery will be about 12pm before when it was scheduled for 10:00am-10:30am, okay fine understandable. Then they come back in another hour later saying their was an inpatient that got pushed ahead of my son. It is now after 11am and the nurse said that his surgery will not be for another 3 hours! So by that time we were getting a little upset, then Dr. Graves comes in the room to talk to us about an hour later. We said we had two questions that we had before the surgery, this doctor already cancelled the surgery before he even came in the room. He was very arrogant and wouldn't let us talk and gave us two options he would send us to another surgeon or cancel the surgery. Once he walked out of the hospital room he tried to tell the nurse that the patient cancelled the surgery, in which my mother heard this and made sure that was not the case and made sure it was noted that the SURGEON cancelled not the patient, we also made it clear with the Charge nurse so his insurance will not be billed for something that the doctor cancelled! This was all over because we had TWO questions to ask regarding the surgery and he didn't like that we were questioning him. Along with we called him out for being very unprofessional when we were their in his office that if he wasn't on his phone and would have answered our questions before it wouldn't be an issue. Dr. Graves said we were hesitant to do the surgery and then he said he was hesitant, if you are hesitant to do the surgery why even schedule it! The whole situation escalated and it was the worse experience and we have never been treated so disrespectful by a Doctor! We had spoken with an advocate their at the hospital and filed a complaint, as well as we spoke with the advocate at OCI. The advocate at OCI took this very lightly and by talking to her Dr. Graves will just get away with no consequences with him being very unprofessional as a doctor. Dr. Graves then had the nerve to LIE on my sons' chart saying he apologized profusely to us not once did he apologize! Saying the patient cancelled the surgery, when he was the one that cancelled the surgery. That we were irate in the hospital if we were so irate why was the hospital staff apologizing to us as they said they have never seen a DOCTOR cancel and treat a patient the DR. GRAVES DID! I DO NOT RECOMMEND EVER GOING TO OCI OR TO DR. GRAVES AS THE DOCTORS THEIR ARE THE MOST INCOMPETENT DOCTORS I HAVE EVER MET!

Fell on my knee. Dr. At clinic asked when do I want replacement?! I asked for PT. I went to…read moreAthletico. So glad I did! I've had PT at many facilities and never really did much to further my rehab. Arlan and Reno are high above any other PT in spfld. Arlan worked diligently with me for about 12weeks. His approach to patient treatment is like a puzzle challenge for him. He is able to recognize and treat your rehab so you can return to normal activities. I am thrilled to report Arlan saved me from unnecessary surgery! Love these young people. Reno schedules and monitors your treatment plan like a pro. Very impressive tenacity by Reno ensures a successful treatment plan. Highly recommend this PT facility.

Steve is a great therapist. I hurt my knee and with his help and hard work he got me back probably…read morebetter than before my accident. I was looking for something that was after 5pm so I wouldn't have to take off work and they were able to accommodate me with no problems. I highly recommend seeing Steve at Athletico!

FANTASTIC massage! Deep tIssue was exactly as it should be, got a full hour (therapist didn't end…read moreearly as some do), clean space, will be back! I think my therapist name was Michael. I feel so much better, my shoulder muscles were extremely tight and he worked all the kinks out. Highly r

From the owner: Pure Synergy provides yoga, physical therapy, massage services and personal fitness to the…read moreSpringfield, IL area.

The staff --especially the nurses-- were extremely helpful…read more24/7. Aides were prompt and attentive. All made what could have been an unpleasant situation comfortable. I believe I healed more quickly because of the staff. And. The food was good!!!

Horrible place - CNAs asleep during shifts, call buttons ignored, patients belittled and ignored,…read moremeds incorrectly given - I could go on and on. Avoid this place like the plague!

Wendy is my physical therapist and she has been amazing... I went to therapy before my surgery and…read moreafterwards. she has kept me motivated and goes above and beyond to make sure that I am doing the right exercises to ensure a speedy and full recovery. Not only is she a great therapist but she is a good listener and seems to be very concerned about my well-being

Dr. Paul and Dr.French are the best team anyone could ask for. There Physical Therapist and Massage…read moretherapist are wonderful!

I received treatment from Dr. Blake French & Kurt (Massage Therapist) after a car accident. I…read morecouldn't be more grateful for their treatment and for the education I received from both of them. Although I wish the accident had never happened, I do appreciate the tools they've given me to care for my new physical needs. Carla and the other ladies up front also always took good care of me. Thank you all for the excellent care. I hope I don't need to return, but if I do, I know I'll be well taken care of. Best wishes.

Danielle fixed my back from a bout with inflammation and arthritis. Whole heartedly recommend…read moreDanielle and her routine