Have been using this agency for my mom for over 2 yrs..the aides are great with her, the problem is…read morelack of communication between office and clients. They do not let you know if staff cannot make it , all of the staff is self employed so they have a hard time finding coverage for the days needed....my mom is to have someone 5 days a week, she has gone 3 days without care because they dont have help to cover whenever someone is off or calls off...if you are going to have a homecare agency and take on clients , then make sure you have enough staff to cover all the contracts. This company does not have alot of trained staff for alzheimer patients

Family Friends Home Care is amazing - They have made me feel so secure and safe with them taking…read morecare of my family. During this very scary time of COVID-19 they have made sure every precaution was taken and they have been very transparent and always making us feel that we are their firs priority and concern. We were very nervous and canceled service and then started back up and then canceled and then we started back up because the office and the caregivers we have had made us feel very safe. They are always accommodating to our needs and wants with out hesitation. My only hope is that they are still around when it is time for my husband and I to need services! Family Friends is who you want if you want an extension of your family and know that you are getting quality care at an amazing price!!!!!!

My mother has recently been admitted Into a long-term care facility in Brooksville, Florida. She…read morehas been relocated miles away from her home, friends and social connections. After researching several options, I was fortunate enough to find information on Seniors Helping Seniors in the Spring Hill and Brooksville areas. From my very first conversation with the Vincent, the owner, and Jennifer, the onboarding manager, I knew I found the best solution for my mom's needs. They found an EXCELLENT caretaker, Deborah, who has made an incredibly wonderful connection with my mom. She provides compassion, companionship with very personal touches. She is professional, organized, gives me updates on my mom with the utmost care. But most importantly, she is a great match for my mom by providing an invaluable person to person connection to her. She is truly a blessing for our family. Seniors Helping Seniors in Spring Hill Florida is an OUTSTANDING company. I am beyond grateful that I found this organization. The rates and schedule flexibility perfect for our needs. The unique approach connecting seniors with other seniors in support of wellbeing is a brilliant idea. Just brilliant!!! I HIGHLY recommend working with this company if your elderly loved one needs support and care. You will be in great hands. Truly amazing!

From the owner: Specializing in: - Senior Citizens Services & Organizations…read more- Home Health Services

Very kind staff. I love the way they interact with me and my family, in person, and on the phone…read morejust all-around nice, and honest; I feel like we get good quality care. Our concerns and questions are addressed. There is open line of communication; types of care covered are too numerous and personal to list here, but can run the gamut from: personal care, light housekeeping, meal prep assistance, mobility challenges, making sure that the floor has no obstructions when client is walking, general CNA (Certified Nursing Aide, like I used to do many moons ago), and HHA (Home Health Aide) designations, as well as contact with nursing and other staff. Highly recommend. Ask me if you have further questions.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

This review is for the interactions via the phone and in person with several of the staff members,…read morebased on three to four interactions. Specifics will not be made due to HIPPA privacy which I take very seriously and expect others to do the same. I found one staff member to be very personable by phone, but slightly demoralizing in tone (possibly meant well, I do tend to believe the best about people). I can't explain the exact way it was said, but there was so much focus put on externals, or not asking what the client needed, but telling me what they planned on giving potential clients. Another staff member was pleasant to deal with by phone but lacking in personal service details, offering unsolicited advice unrelated to the potential job at hand. However helpful, it was rude and actually insulting, resulting in further impressing potential client to not go with this company. Something was also said in one of the client's absence to another family member that was demoralizing, which they didn't want to share until later because it would have possibly affected client's morale and treatment. Summation: the level of customer service that is being offered at this particular locale is not up to par for this line of work, in reviewer's opinion and experience. I wouldn't say anything in a review that I would not say, and probably didn't already say, to someone's face. Realizing people have an "off" day or that miscommunications can arise, the burden is on the provider of care to interact with the clients and family in a way that brings well-being to a client, and a sense of pride and accomplishment to the staff. Been on both sides of that fence so I know of what I speak and try to treat others kindly whether or not they are in a position to do something for me. Hope this feedback helps others to adjust their demeanors accordingly so that their business may prosper in the future with other seniors and or disabled community participants.

Too bad they can't get a zero star review. The people that come to the home to provide care are…read moregreat, that's not the issue. The issue is the office that takes care of scheduling and billing. There are consistent problems with billing amounts and frequency. When I asked for a detailed document outlining the the dates and amounts of the bills, I got an email with one sentence of incorrect response. No document, no dates, no amounts. I know this because I did a detailed inspection of the bills to my credit card, and found that they double billed me services more than once, and wrong amounts multiple times. I have terminated their services, and will be notifying the Florida Board of Nursing, as well as Comfort Keepers Corporate of this situation. In my opinion, you should look elsewhere for an in-home care giver.

I've been doing a lot of research around the area trying to get information and find help with home…read morecare assistance taking care of my grandmother who is 89. I spoke with Mr. Krikshtanas myself and so happy I did because he was by far the most informative person out of all the other places I called and the only place that made me feel like I would even trust leaving my grandmother alone with them. The whole team here are all very nice and actually care for people which was my issue with other places and I finally feel like I don't have to constantly worry about who I'm leaving her with to take care of her. They all have been so helpful with my grandmother and I actually feel good about my decision going with Comfort and Care. They have all been a huge blessing

Amazing service and they are just very busy in the area but they do everything they can to make it…read morework !

Many different caregivers from Right at Home have helped us with my mom. While some caregivers are…read morecertainly better than others there is one that deserves specific mention. Our mother has been in the hospital and due to quality of care issues we also had a Right At Home person staying with her when we could not be there. Through a series of events, we are still trying to understand, my mother's blood sugar dropped to 10. She started to have a seizure and went unconscious. Deidre from Right At Home sprang into action and got help right away. The Rapid Response Team came in and stabilized mom. She literally saved her life as NONE of the telemetry alerted the nursing station that something was happening with mom.

I have severe concerns about the Right at Home franchise in New Port Richey FL branch. They have…read morebeen sending Home Health Aids and Care Companions to care for our 80 year old mother that is living with late stage dementia and her care needs exceed the caregivers abilities as defined by the State of Florida. We have severe concerns, but the process in resolving the issues is very slow as we are long distance caregivers, and our Mom's second husband filed for guardianship and was denied, however the State of Florida did appoint a Guardian temporarily and she seems to have great influence over Right at Home to the detriment of our Mom's safety and well being. We believe Right at Home needs to separate themselves from the direction of the Guardian and Mom's husband. They have a legal obligation to follow the laws regarding in-home care services and ensuring the caregivers they send out to provide 24 hour in-home care meet the minimum standards as defined by Florida Law. I do want to say that the caregivers three caregivers I have meet from Right at Home are very nice people, but they do recognize they are crossing boundaries in providing care they are not qualified to provide based on their status as companions and Home Health Aids. Right at Home is putting these ladies in jeopardy on many levels as well as putting our Mom at extreme injury to herself and possibly even premature death.

After much frustration and navigation into an unknown medical world when my mother fell and had…read moredementia problems, this company eased my mind. Every step of the way from the person who answered the phone, the person who came out for the consult, and the aide that stayed with my mom for two weeks, I could not have been more pleased and at ease. They were a lifesaver! Highly recommend them.

From the owner: Home Instead in Spring Hill is a local home health care business offering dependable, warmhearted…read morehome care. Our services include: Respite care, Alzheimer's and Dementia care, Short term recovery, Veteran care, Elderly companionship, Seniors transportation, medication reminders, doctors appointments, live-in companions..We are an approved vender of the VA and proudly serve our veterans. We gladly accept long-term care insurance plans. If you're looking for extraordinary in-home senior care and companionship, you've come to the right place. Contact us today to see how we can help your loved one live independently at home.