Very nice staff and the providers are all nice. They are pretty quick when I get there and easy to make an appt

After over 10 years of being patient's with Sun Country Pediatrics, we have finally decided to leave the practice. There have always been things over the years that never sat well with me and today was honestly the final nail in the coffin. I also work in heathcare, so I am aware of the inner workings of physician offices. The draw has always been that Sarah and Stacy, the ARNP's, were awesome and listened! Additionally the weekend hours made it easier for us to get them to appointments. I don't take this decision lightly either, because even though there have been issues with things like staff attitude - no call backs on things such as labs or questions, we just sort of brushed them off in hopes that the next time wouldn't be an issue. I called two weeks ago in regards to a travel vaccine for my daughter. I was advised to call the health department, that they don't offer them in office. I called Hernando county, Citrus county, pasco county, and Hillsborough county - none of whom offer the vaccines. Pinellas offers it but at an over $300 per vaccine cost - which I can't afford. Not to mention, that by the time I could get her an appointment to the clinic for said vaccine it would be too late and the trip would be over. I was then advised by the clinic that the pediatrician's office could order Vivotif - which is the pill form of the vaccine for ages 12 and older. I even went through the trouble of contacting our local pharmacy to see if they could order the tablets if they received an RX for them, which they said they absolutely could and out of pocket expense is less than $150. The pharmacist gave me the instructions and told me exactly how the pediatrician needed to write it. Over the last two weeks, I have had to consistently leave a message with the nurses for Sarah the ARNP and in order to find out her answers, have had to literally call because no one would call me back. After calling again today, I was advised that per Sarah, ARNP, I needed to go through the health department because they don't do this particular vaccine. Which I already knew, and had asked if she could order the pill form instead. Explaining that I couldn't afford this vaccine, or travel that far to get it. It's over an 1.5 hours away from us and that we couldn't get an appointment soon enough. The nurse said that Sarah spoke with the medical director who is Dr. Griffen himself, and they refused to order the pill form for us. Stating to go to the health department. I asked the nurse if maybe there was some sort of miscommunication since this is only a prescription for tablets, and was rudely told "well this is why we advise you to make an appointment." In the two weeks of communication, not ONCE was I told to make an appointment with Sarah or anyone in the office to discuss this. I asked if Sarah could call me back after Patient's and was told "she doesn't make house calls". As a physician's office, the priority should be to take care of your patients and this includes assisting with the best options for medications and vaccines when it comes to affordability. There is nothing special about this prescription order and the tablet form is ages 12 and up; my daughter is 15. I understand staff can have a bad day, which again has been one of those excuses over the years that I've used to forgive them for speaking to me in the manner that they have. Equally frustrating is that I have never not been able to speak with a physician. Maybe not right then and there because they are with patients, but Sarah and Stacy have ALWAYS been available to call me back after they are finished or have a moment to speak with me. Knowing that this nurse was outright refusing to pass along my request just pushed the limit for me. I give two stars for Sarah and Stacy - because the rest of them need some work. read more

This place is an excellent place to bring your children when they're sick, or for any reason to see a Doctor. The office is very clean, organized, and well cared for. The staff is very friendly and fun to talk to. I can stand at the desk and talk to them for awhile, and they don't make you feel like you are being pushed out the door. The Dr's, and Nurse Practitioners are pretty awesome too. There is one Dr I'm not too thrilled about, but I won't mention the name since I'm sure there are different opinions and some may love that Dr.. So, that's why the 4 stars instead of 5, because I didn't have a good experience with one of them. I LOVE everyone else in here. They understand me, they even relate with me. I love a Dr/NPR who will listen. I will be sad when my kids are too old to keep coming here...for more than one reason. Lol! read more

After the treatment I received as an employee, I would never take anyone here. If they treat a person that they want to feel like family and work there for years the way they did me how are they going to treat your child. I did nothing wrong. Except be at the wrong place in the wrong time. I was beat up violently by a criminal, I was told to heal and that my job would be there. Then they tell me it's not. I don't understand how that can happen. I was in contact with the hiring manager every day and she knew I had a doctors excuse and didn't make it like I was not going to have my job. Things need to change with the laws and employees are allowed to hire and fire at their discretion. Because this is inhumane, I am victimized physically and I'm hurting and healing all the while I'm getting victimized again. Employer for firing me and taking my livelihood away. I'm a single mother I needed this job. I am mentally messed up over. What has happened with this company. It's wrong and they should not feel like good people for doing this. I did nothing wrong as an employee, the day and a half that I worked, and I did nothing to deserve to be let go because I was violently attacked by a criminal, I hope you can sleep with yourself at night and I wish you would put yourself in my shoes for one minute that you got beat up and your job taken away on the same week and a half but I'll pray for you because that's what God tells us to do is pray for our enemies and obviously you've made an enemy and me, but I will forgive youmay God work on your heart and your soul in the hardness that you have inside? read more

This is a great place to bring your kids, but no to my pediatrics in Land O' Lakes, the front lady is so rude! unprofessional! you don't want to go there!!!! read more

This practice discriminates against religious beliefs! They have a policy that they do not accept non vaccinated children as patients. My daughter has a religious exemption for vaccination and they will not see her. This violates our rights under the federal law that protects conscience and religious freedom! My daughter has a right to be seen! You cannot deny her the right to medical care due to our religious beliefs! I am filing a complaint with the Us Department of Health and Human Services Conscience and Religious Freedom Office. Shame on this practice! You really get 0 stars! read more

I truly can't say enough for this amazing team! They go above and beyond for your children and the whole staff is amazing so polite. Keep up the good work guys! read more

Sun Country Peds - a treasure in the heart of Spring Hill. Always there for your child. You can trust the people in this building. They have regular hours, evening hours, and weekends. If you are a patient they are available even after hours. They are good with kids! Spend time with you, and always make sure you understand the treatments. I'd like to thank Alicia and Stacey for always being there for my baby. read more

Dr Griffen and his staff are amazing!! They take the time to answer all questions, and never rush you. We've been going there for 5 years and i couldn't imagine having to see a different doctor. We also have a little one with significant medical needs. He's seen Dr Griffen, Stacey, and Esther. Each of them takes the time to go through everything he has going on, and they're working hard with us to get answers. The bottom line is if you want a caring staff, with a clean office, this should be your go to! read more

I made my son an appointment here before verifying they were in network for my ins. ( my mistake I know!) I just got this insurance and hadn't had time to look over details before my oldest son needed an appointment. I finally had a chance to sit down and verify benefits and found that this location is not in network for us, therefore things that would be 100% covered would only be 50% covered. We decided to cancel the appointment. My husband called to cancel and whomever answered argued with him about coverage and then under her breath yet loud enough for him to hear she said she didn't want to deal with this. If she had just canceled like he requested she wouldn't of had anything to "deal" with. We are sorry that we didn't catch this sooner but to be argued with and talked to in that manner definitely makes me not want to take our children here. No matter how bad of a day you may be having there is no need to take it out on others. read more