Very nice staff and the providers are all nice. They are pretty quick when I get there and easy to…read moremake an appt

After over 10 years of being patient's with Sun Country Pediatrics, we have finally decided to…read moreleave the practice. There have always been things over the years that never sat well with me and today was honestly the final nail in the coffin. I also work in heathcare, so I am aware of the inner workings of physician offices. The draw has always been that Sarah and Stacy, the ARNP's, were awesome and listened! Additionally the weekend hours made it easier for us to get them to appointments. I don't take this decision lightly either, because even though there have been issues with things like staff attitude - no call backs on things such as labs or questions, we just sort of brushed them off in hopes that the next time wouldn't be an issue. I called two weeks ago in regards to a travel vaccine for my daughter. I was advised to call the health department, that they don't offer them in office. I called Hernando county, Citrus county, pasco county, and Hillsborough county - none of whom offer the vaccines. Pinellas offers it but at an over $300 per vaccine cost - which I can't afford. Not to mention, that by the time I could get her an appointment to the clinic for said vaccine it would be too late and the trip would be over. I was then advised by the clinic that the pediatrician's office could order Vivotif - which is the pill form of the vaccine for ages 12 and older. I even went through the trouble of contacting our local pharmacy to see if they could order the tablets if they received an RX for them, which they said they absolutely could and out of pocket expense is less than $150. The pharmacist gave me the instructions and told me exactly how the pediatrician needed to write it. Over the last two weeks, I have had to consistently leave a message with the nurses for Sarah the ARNP and in order to find out her answers, have had to literally call because no one would call me back. After calling again today, I was advised that per Sarah, ARNP, I needed to go through the health department because they don't do this particular vaccine. Which I already knew, and had asked if she could order the pill form instead. Explaining that I couldn't afford this vaccine, or travel that far to get it. It's over an 1.5 hours away from us and that we couldn't get an appointment soon enough. The nurse said that Sarah spoke with the medical director who is Dr. Griffen himself, and they refused to order the pill form for us. Stating to go to the health department. I asked the nurse if maybe there was some sort of miscommunication since this is only a prescription for tablets, and was rudely told "well this is why we advise you to make an appointment." In the two weeks of communication, not ONCE was I told to make an appointment with Sarah or anyone in the office to discuss this. I asked if Sarah could call me back after Patient's and was told "she doesn't make house calls". As a physician's office, the priority should be to take care of your patients and this includes assisting with the best options for medications and vaccines when it comes to affordability. There is nothing special about this prescription order and the tablet form is ages 12 and up; my daughter is 15. I understand staff can have a bad day, which again has been one of those excuses over the years that I've used to forgive them for speaking to me in the manner that they have. Equally frustrating is that I have never not been able to speak with a physician. Maybe not right then and there because they are with patients, but Sarah and Stacy have ALWAYS been available to call me back after they are finished or have a moment to speak with me. Knowing that this nurse was outright refusing to pass along my request just pushed the limit for me. I give two stars for Sarah and Stacy - because the rest of them need some work.

Dr. Ward was willing to meet with me prior to my baby being born, I was really happy with the…read moreoffice staff both on the phone and in person. The clinic is organized very nicely taking steps for a wellness side and the sick side. I had not thought of this before, but it makes sense! Why expose an otherwise healthy infants or young child to illness if they are just there for routine care? I like that Dr. Ward has been in practice for around 20 years, her bedside manner is fantastic. She is very down to earth and knowledgeable. Her group has access to Oak Hill Hospital, and have won awards for their care. I look forward to having her as our family pediatrician.

I have been at this office for almost 3 years and in that time this office has greatly hindered my…read moreautistic child from getting the help she desperately needs. once I finally found ABA services that took my insurance it took 2 years for someone to catch her diagnostic code for autism has not been on the very outdated blue sloppy handwritten referrals. specialists have been struggling to decipher his handwriting. FOR ALMOST 3 years YOU DID NOT KNOW MY DAUGHTER HAD AUTISM! After prescribing medications and after I have given you every single piece of paper regard ing my daughters health since I moved here in 2023 due to Hurricane Ian. I gave you all my physical paperwork to copy from day one. on top of that the doctor is slow and needs to retire. he preaches misogyny "the problem today is woman don't crochet" sir what does that have to do with anything. and then rambles about God. (which great good for you but this does not belong in the appointment especially when the wait times are about an hr. I write this as I am waiting 45 minutes to get a piece of paper signed. in addition my daughters school has been trying to contact them for months regarding a form for evaluation for EIp. we will have to cancel without this. again hindering my daughter from getting the help she needs. they lied told the school they did in fact fsx the form over. I am sitting in the office waiting with the form in my hand unsigned by the pediatrician. on top of allll that their phone line does not work and goes straight to full voicemail.

If I could give them 0 stars I would 1000x over again. Do not bring your children here if you ever…read moreplan on taking them else were because you will never get the records. The staff is unprofessional, when you call, they yell to each other if they can't answer the question instead of putting you on hold or just covering the phone. This is by far the worst doctor's office I have ever experienced.

This is a good Dr. He's cured us of many a cold, flu, ear infection . He's taken good care of our…read moreson. His staff always fits us in for same day sick visits. They are always friendly. The office is clean. Tv for the kids to watch. They get us in and out in a reasonable time. I'm grateful.

If I could give no stars I would. Please, never take your child to be seen by this "doctor," unless…read moreyou want to waste your time and money or losing your child. This individual does not care about your child's health needs; he just wants your money. He will make you come back for unnecessary follow ups just to take it all. Office is chaos, he treats his employees like trash in front of the patients or whomever is watching or listening, he has cameras all over the front desk which I think is illegal especially if they record audio, that's against HIPPA. Office is unsanitary. Avoid this place at all cost.

They have been the ones who have taken care of my son since he was born. Excellent work staff, the…read moredoctor is an excellent professional, very human. The place is always clean and tidy

I wasted my time going twice and sharing my kids medical information, for the following reasons:…read morethey say they see kids until they are 18 and my kid is about to be 17 but because he wasn't seen at this clinic since birth, then they won't see him. Kid #2 arrived to USA 5 months ago and I shared the paperwork of the 2 physicals and vaccines she has received so far, but they required medical records since birth. Regardless that I explained they have never been hospitalized and have no medical issues, they won't see my children. I guess that if you have kids that are immigrant, don't go to "All Pediatric Care of Spring Hill", it is definitely not for "ALL".