My elderly aunt spends the winter in Florida, and did not tolerate the two day drive very well. Within 10 days of arriving here she could barely walk. We tried going to two local emergency rooms only to find that both of them were packed full. So we decided to come to Lifeguard Urgent Care. We are so grateful that we did! We scheduled an appointment, and were able to complete the registration paperwork online. The staff were very caring, professional, and polite. We saw an amazing nurse practitioner named Brittany. She thoroughly examined my aunt, and prescribed some medication. I am a registered nurse, and I was most impressed! I'd highly recommend this urgent care!! read more

The saga continues. So today, I open the mail and find a "final statement." I have not only remitted payment, but also have the receipt. Just to be doubly sure, I checked my bank statement, and the transaction cleared. So this final notice, and continued assault on my time is less than appreciated. I need someone from billing to contact me, and for this issue to be resolved. The care I received was abysmal. The diagnosis, inaccurate. And now, I am going back and forth over a bill that I already paid. No one answers the billing number, and when you call the direct line all you get are people saying "I can't help with that, let me get you to billing." What a sham. read more

Lifeguard Urgent Care - Transaction Receipt - Urgent Care Near Me - Spring Hill, Florida

Predict will be closed down soon. They have frauded insurance companies, Optimum and now am hearing others also say another insurance company.We own a home in Seven Hills right next door to them as well as Wellington Seven Hills, across street from them, which is why we went there. Once I was there and they refused to treat me, because I was taking pictures of the Christmas tree decorations, non recording, took me back to a room where the guy came and took temp, NO DR., NO NURSE ,NO practioner saw me, just the temperature and oxygen finger test guy, no evaluation, then came in and told me to leave. NO TREATMENT NO DR. Then they bill my insurance for the cost. Husband went in for covid test, all fine, he paid and was coming back in another week to 2 weeks. He went in and said was here for covid check up test. Was told they do not do follow -up test. Then again, he was charged on his insurance,. We did not report, as thought I would go back if needed, which I did months later, and was evaluated , treated and all was fine. I paid and left. Now a year later, I go in and this Doug person with the personality of a plant, tells me to leave, because of the Christmas picture incident, he says I need to leave, a nobody who thinkis he is somebody ,obviously uneducated, I had been there twice since then without incident. Was treated. Had saved those charges to insurance company, and now will submit the fraud to the insurance company. Meanwhile have found 7 other people in Wellington Seven Hills, whom they did the same thing to, and tomorrow we go to other house in Seven Hills previous golf course, that we rent out and find others in there they have done this to. It's hit or miss, folks so take your chance, even though much better ones in area. The question I am trying to get answered and can not, is that I asked yesterday why one who claims to be a front desk manager, is why I was treated 6 months after the Dec Christmas picture taking, with no incident and given prescriptions, and then a year later said leave. read more

Only went here because of the 0 min wait and now I see why... They need to makes sure they're sending prescriptions to only 1 pharmacy. Had an issue picking up meds claiming it was billed to another pharmacy even though I told them which pharmacy to send the meds to. The person doing my intake couldn't even read my med list off the computer let alone add new meds.. called to voice my concerns and they didn't seem to care at all... would not go back. read more

Right now the Sprong Hill location has some serious staffing issues. Due to this there Daily hours may not be accurate for walk-ins. Call ahead. read more

Dr. Jessica and her nurse were caring and compassionate towards my sister when she was seen Sunday morning. They genuinely cared about her well-being and listened to her complaints. The other reviews for this urgent care center made me hesitant of the care my sister may receive but Dr. Jessica left us feeling at ease. My sister was treated and prescribed medicine for her complaints. She was very happy with the quality of care she received. read more

Lifeguard Urgent Care - Urgent Care Near Me - Spring Hill, Florida

Do not go here!!! As soon as we walked in there at around 6:20 PM we were told "our patient quota has already been met for the day" so in other words, they already had enough patients go in for the day. I mean come on, the only reason I went there was to get a sports physical so I could try out for my school basketball team, and all I did was leave there with an upset mood and my spirit for making the basketball team crushed. read more

Everyone was very helpful and courteous. They were quick about seeing me and I'm glad they have online registration to speed up the process.

we called. We had a broken foot made sure that they were going to be open. They closed on us. We told them we were 10 minutes away and they closed and locked the doors before time to close. I wouldn't recommend these people to my dog. read more

if I could give this place 0 stars, I would. Front office staff didn't even pick her head up and look at me in the eye to register me. did not introduce herself, did not give off a positive atmosphere at all. It seemed more than a bother to do her job and register me as a patient. after being roomed, the tech was not pleasant. Asked me two questions and left. Did not introduce herself, did not ask my symptoms, took vitals and left. I am not sure if she was a nurse, an aide, but she could show better bedside manner. Waited for 45/50 minutes before I asked the front office staff when I was going to be seen. To which they replied, there are two others ahead of you.... what??? Provider walks in, does not wash her hands before assessing me. assessment is complete and she asks my choice of pharmacy. tells me to sit tight and I wait longer for paperwork.. 15/20 more minutes goes by before I can leave. Very chaotic and very unprofessional place. I would not send my loved ones there, even in an emergency. read more

My daughter went in for possible pink eye. She was seen by the provider and given prescriptions for an eye infection and a sinus infection. When she picked up her prescriptions one of the medications was cipro/dexameth otic suspension. It was clearly marked to put in ear. She thankfully noticed this before she put drops in her eyes. She called the provider and told them about this. The receptionist checked with a nurse and said yes they meant to prescribe ear drops for her eye infection. Still unsure she called the pharmacy and asked if it was common to prescribe ear drops for an eye infection, They said no they had never heard that one. She did not use this medicine and went to a different urgent care the next day and was told no you dont use ear drops for an eye infection. They prescribed the correct medicine, EYE drops and she is feeling much better. Please review and question anything you don't think is right as this could have had bad results if she had put the drops in her eyes. I would have thought differently if when she called, they had actually reviewed her record and saw what they prescribed but they obviously didn't care to do that. read more

Fast efficient check in, excellent medical associates, and it's on my Aetna Insurance.

From check-in to check-out, the process was efficient, friendly and services were high quality. Elizabeth Wisser was knowledgeable and friendly as was Doug Henderson. The check-in staff were helpful as well. Highly recommend this location. read more

Fantastic place to go to when your doctor is unavailable. Clean facility, very friendly staff, Great PA's and Doctors. I have been there many times and went on 5/5/24. Would recommend them to any one. I give them a rating of 10 out of 10. Elina Davis read more

Made an appointment for 2:28pm. Came in did the paperwork and handed it to the receptionist which I'm guessing she forgot to fill out causing our wait to be exceptional long. When asked was told the other person ( which came in 15 min after we did and did the same paperwork I did ) was here over an hour. Our name was on the board #1 and theirs wasn't even there till 5 min before they went in and was #7 on the board. Not the first time the receptionist forgot our paperwork causing long wait time. Make sure you keep on them cause obviously they can remember read more

They deserve ZERO. Trying to get back to work and all what they want is to charge you more and more $400. Taking advantage of ppl

This is the best urgent care in the area. Friendly caring staff and providers. Plus, it is a nice, clean and newer facility. My son loved the huge fish tank in the waiting room and it entertained him until our appointment. read more

If I could give zero stars I would. I walk with a cane and was having a POTS episode, went into this urgent care to see if they could administer an iv of fluids. While the guy at the front desk told me that don't do that there and referred me to the ER I am not upset about that. I'm upset with the fact I struggled to open the front door to walk in due to my heart rate being almost 200 beats per minute and using my can, the guy at the desk just starred at me while I struggled with the door. As I also struggled to speak to him he could see I was shaking, and I was on the verge of passing out, and turned me away. Wouldn't the right thing to do was assist me back to the door or call an ambulance ????? Or even offer me to sit down with a cup of water ???? I could barely walk and was grasping my cane and the wall as the room spun around me. Thanks lifeguard urgent care! read more

The waiting room is clean and bright. The front desk was cheery and kind. We arrived shortly after they opened and didn't have to wait long to be seen. The doctor listened to the complaints and did some testing. He really spent time going over his diagnosis. Overall, it was a smooth visit. read more

this was our first time to this place, and it was such a nice the visit and was very accommodating, very polite, very clean, and very easy to check in. and I love the fact that you can check in prior to your visit and even schedule an appointment. Good to know there's a nice place to go to if you ever need to. read more

I went there with a headache and they treat me very good this is the best urgent care in SpringHill I recommend this place with my eyes closed best of the best nice staff nice doctors clean and good treat read more

ATTENTION VETERANS: this urgent care is an authorized VA provider!!! This is by far the best urgent care I've been to. Staff and doctors are friendly, gracious, respectful and understanding. As a medical professional, with my roots in an urgent care, this facility is an example that ought be followed by others. I highly recommend stopping by Lifeguard Urgent Care before you take a trip to the VA or the ER. - Quality care AND affordable care (I am uninsured). Also, odds are if you go to the ER they'll do unnecessary (expensive) testing...who needs that? read more

I can't say enough great things about the staff at Lifeguard Urgent Care. They treated our son as a human being, listened to his concerns, and gave him treatment options. It was refreshing. The PA was hilarious, the nurses were sweet, and the front area staff was friendly. We were in and out under 45 minutes. It was clean and organized. Great experience! read more

an update on my review I went in again and they couldn't do anything at the moment. So I asked for corporates number they told me it was privately owned and they would give their boss my information and I have yet to hear anything back from them. read more

They only got 3 stars because the ma and dr were amazing. Their office girls earned them a zero 3 hours of waiting 1.5 being told there were 1 person ahead of us and they kept moving my daughters chart back. I get triage I get waiting longer if there was a true emergency but don't lie and tell me how their policy is paperwork filled out gets taken in in the order received when people who came in after I had my daughters in were seen and treated before my daughter. That it was a 5 min sports physical even the MA notes we were pushed back longer than others. read more

Absolutely the best care I have ever had in a urgent care clinic! The ladies up front to back of office are all top notch! Doc was amazing, caring and he really listens! I will definitely be going back when in need of urgent care! My family has been using LUC since they first open. We will not go anywhere else! read more

I was very impressed with the staff, from my first phone conversation, to my exit. They are helpful, friendly and caring. The doctor was awesome as well. I felt cared for and my visit was handled very professionally. I cannot say enough about this clinic. If I am in need in the future, it will be the only urgent care facility to which I will return. read more

I would not go back, the quality of Dr. I saw was totally lost. went in for a speck of a particle in my eye. I was worried right off. she didn't know how to work the light for using with the dye for the eye had to get the assistant to show her how. Over my life time of 77 yrs. I've had particles worse than this removed by a Medical Dr. When she didn't even try to get it after getting the dye in and was going to numb it. I've never seen such action by a supposed Dr. I don't know what she really knows or does, she'll never see me again. They should let a patient know if they don't have a confident Dr. on staff. Now I have to find one tomorrow. I won't recommend anybody go to them. Might check on the Dr. on duty and find out if they really can take care of you. We called and explained what we needed before we went. They should checked with her to make sure we weren't wasting our time and the VA's money. I went to an urgent care in Orlando, for the same thing in Orl. Fl. I was riding my motorcycle and got something in my eye. They took me in and 30 mins. later I was back on the road that's the kind of treatment I expected, not oh I can't do it. She just didn't try and advised going to Ophthalmologist. Up sale for the profession I guess. She said that they had special instruments like tiny tweezers and things, I was piss that they can get away with this and still get paid. make me sick what's happen out the. read more

terrible liers!!!!!!!!! took my young children to be tested for covid. paid $ 129 per child for the test. was told it took 2-3 days. called every day, kids couldn't return to school without results. after 2 weeks they told me the tests were lost, they gave me a letter stating the tests were lost. would not refund my $129. read more

I called at about 5:30pm on the Saturday before school started. I was notified that the school never received my kindergartener's physical or vaccine record. The pediatrician was closed so I needed it for him to start school on Monday. Ashley, Christine and Michelle got him in immediately and they were so good with him. I was in and out in 20 minutes. Highly recommend!!! Thank you, ladies! read more

I have been to this clinic 4 times in that last 2 months for Gout. The last time I went there the doctor said they were going to prescribe me refills for my medication for gout . They prescribed me refills for one medication but not the other today I had a flare up really bad I can barely walk and went in there and said hey you didn't give me a refill for prednisone they literally told me I had to pay another $109 dollars and start the process all over again for a refill I didn't get Meanwhile my toe is twice the size of my other big toe from the flare up of the gout. They refused to do a refill and told me I had to pay that again when I've paid over $500 in the last 2 months. I asked the doctor I want you just give me a refill and save me the money from going to their again and they didn't also they sell the prednisone by prescription at the doctor's office and refuse to give me that too unless I started the process over again. So now I get to suffer with a gout flare up because of their mistake and tried to deal with it until it goes away I had to leave work today because I couldn't even stand on top of a ladder the pain is unbearable and they wouldn't help me for their mistake that they made. I will never go here again . read more

Wow...I've never been treated so poorly in all my life. I never ever go to a doctor for anything and the one time I do actually go I was treated like garbage. I saw a ARNP named C, Brady and he is a condescending fucking asshole! If you hate your job and people so much then you probably shouldn't be in the medical field. I literally left there in tears. read more

We had no wait and the staff were awesome. Dr. Scott saw my daughter for a deep cut on her arm. He did a great job and was very patient and kind. read more

DO NOT TAKE CHILDREN. I have never seen people who are so poor at handling children's health. They did nothing to help with the stress or the trauma with an injured 2 year old. Do not take your kids here, they were so rough and had no patience. read more

This urgent care sucks. Everyone was friendly except the PA, Kenneth D Googe. It took forever to be seen and then when we finally are able to be seen, the guy is a sarcastic a**hole. Excuse my language... I was reporting my history to the PA and then asked if he was going to be prescribing an antibiotic for me, which he then replied, "Well you seem to know everything, I'll just listen." I simply wanted to ask questions and understand what was happening and he was very rude. I would never go back here again. The other PA's might be okay, but do not get seen by Googe. read more

I took my daughter there when she was ill. I found the PA Mr. Googe to be a very astute, friendly and genuinely caring medical practitioner. Will be back. Will recommend. read more

I am an RN and expect exceptional medical care when needed. After suffering a fall with a number of bruises, aches and pains we opted not to go to a hospital ED to avoid the excessive costs and wait time. Since we are new residents in Spring Hill we were not familiar with the Urgent Care Centers but chose Lifeguard. Dr. Whittier and his team were exceptionally caring and delivered comprehensive treatment for my injuries. There were no unnecessary tests or treatments that are often performed at hospitals. And they actually spoke directly to me rather than to a computer! read more

Very professional but friendly staff, clean facility, short wait times(about 20 minutes for us). ARNP Brady quickly and accurately diagnosed my husband's severe hand/wrist pain problem and the meds and brace alleviated the pain within 24 hrs. He also encouraged him to follow up with an orthopedist, which he did. This will be our "go to" urgent care center, even though we live in another county. My daughter uses it regularly for her 4 children, and highly recommended it. She was right. read more

This was my first visit to urgent care and the facility was fantastic! We were visiting from out of state. The staff are great and made me feel welcome. All of my questions were answered and the doctor took good care of my son. Thank you!! read more

The staff is very friendly, helpful and attentive. I look forward to watching their growth in the community and love how involved they are in all the Spring Hill/Hernando events. read more