This place is a dump. Assembly line care..... save yourself the aggravation and find a reputable Optician..... (not Walmart) and then either order your glasses online (can't be any worse), or order through a private owned company. Keep away from Costco as well.....and America's Best. Your vision is too important to trust these ..........folks. We all want to save money but in the long run they are not with it. read more

One of the best experiences I've had so far regarding customer service and professionalism. A little backstory - I've recently had an eye exam (my eyes were getting too tired, it was blurry, etc.), and while I was told about 4 years ago to get glasses, I never got around to do it. Go figure! Anyway, I got here today on recommendation from a friend, and let me tell you, Meslyn the manager was such a great help - understanding, empathetic and caring at all the steps of the way. She showed me a couple of pairs of glasses that fit my face well, she gave me some recommendations and pointers, and patiently explained how to care for and have glasses last longer (first-time glass wearer, had no idea you're not supposed to wipe them with your shirt haha). Overall, great experience, I would recommend if you're looking for or interested in getting new glasses. And a piece of advice, do not delay getting them! read more

the worse attitude of this tall black guy. we were asking questions because we wanted to know he knew nothing and when we werent being covered we canceled and he just gave even more attitude and talked back to us. like be professional guy. what is the problem with asking questions. i'm so glad i don't get covered here so i will never have to come across the most unprofessionalism from this place. read more

The staff here is RUDE and SOOOOO unprofessional. No answers the phone and when they do they automatically place you on hold. I called them 2 days in a row trying to get in contact with someone to turn around to drive up there and get the information I needed. Don't waste your time coming here, it's not even worth it. read more

Visionworks - Eyewear & Opticians Near Me - Woodbridge, Virginia

Eye exam went smoothly. Eye doctor was professional. Waiting period was never too long. Mixed bag on staff's customer service. Highly recommend you ask for Meslyn Rivera, if available. read more

While the staff were friendly- coming to this office was a complete waste of my time. Although they advertise to take "hundreds" of insurance plans, they were unable to take either of my two insurance plans through blue cross- citing an issue with how they process billing. While I understand that this happens (even though it has never happened to me personally) the disruption caused to my schedule on a Friday afternoon could have well been avoided had they bothered to check prior to coming in- particularly since I provided my insurance information in advance of my appointment. Would not recommend for the time wasted alone- whether it was due to staff incompetence or poor time management is unclear. read more

Visionworks - Insurance ad - Eyewear & Opticians Near Me - Woodbridge, Virginia

I has an allergic reaction to my metal frames caused by facial oil and it created mold under the lenses, I came in and Meslyn helped me immediately! She re ordered me a new pair (free of charge) under the 100 day policy they have and she deep cleaned my current glasses to hold me over until the new plastic frames came in! Thank you so much!! read more

Never shop here! They have completely messed up my order two years in a row. I thought I would give them a second chance because they apologized and gave me a discount after last year's disaster. However, this year they got my order all wrong again and it took over a month and endless calls to get them to be responsive and fix my order. It is not worth the trouble. read more

I purchased my glasses at Visionworks in Woodbridge VA Potomac Mills in May 2023. A week after purchasing I noticed that my frame was developing a cracks across the nose bridge. At first I ignored it because it was small, but by the week five crack go bigger. So, I went by the store to see what my options were. I was told my only option was to buy new frames, since I didn't have a warrant. My frames were less than a month old. The damaged wasn't due to my negligence. I paid $500 for my glasses and my daughter and I have been coming there for over five years now. We have purchased new glasses every year. We will not be going back. read more

Visionworks - A photo of the cracks.. - Eyewear & Opticians Near Me - Woodbridge, Virginia

I visited this store at Potomac Mills Mall. The two times I've been there, we have been treated with courtesy, respect and professionalism. The place looks clean and well ventilated. Since the moment we arrived there, we were greeted with courtesy. Three minutes later, Messly took care of us. She exhibited excellent customer service and she treated us with patience and professionalism. She suggested some frames according to our needs and prescription; besides, she was never in a rush. We left the place with a feeling of being treated with dignity, respect, and professionalism. read more

We had two experiences. First one I wasn't completely satisfied. The tech wore a bubble jacket and was disinterested in her job. She gave the commands to to the pre-test was was unfriendly and cold. She didn't wipe anything down and was on her cell phone. The doctors were great. They were nice, friendly and helpful. Second experience was great. All the sales people in the front are friendly and helpful, again, doctor was nice and helpful. The tech was professional and friendly as well. They don't hassle you to buy glasses from them which is my #2 priority. read more

We have been going to Costco for glasses but now have insurance and decided to try Visioneorks. We did spend some time with the eye exam and glasses selection, but not excessive considering the amount of people they were taking care of. A pair of glasses for two people, with insurance cost us $400, but in fairness my wife got all the extras. We will likely return with our business. read more

I came with my broken frame and asked if the store has a replacement frame. A lady at the front said they don't carry the frame although I had purchased it from the same store two years ago. She grabbed my lenses and started checking and came back and said it might cost you $189.00. I said money is not an issue for me. She came back and said it is not guaranteed it will fit. I have been buying my prescription glasses here for many years from this establishment and will never shop here again. I bought my frames from lens rafters and enjoyed a wonderful service. They got me a new frame in 2 hours with no fuss. read more

Worst experience ever. Spent $1100 for one glasses and they sent them back to to the lab TWICE because the lenses were blurry, I could not see and lenses kept falling out of the frame. They Refused to refund and forced me to get another pair with different frame. Same problem, had to send the lenses back to the lab and I was forced to wait Six weeks but when I got the new glasses the prescription is so far off and when you hold the sideways you can see they are clearly crooked so I cannot even wear them. Every single question I pose becomes a 10 minute argument with them repeating the same thing over and over like a two year old. Terrible way to do business and I will never go back read more

This was by far one of the worst experiences we've had. We walked into the store with the intention of purchasing a new frame. Almost immediately, we were approached by Josh Abrams, who very rudely stated there was a 10 frame limit due to COVID. It was evident that although the store was completely empty, Josh had no interest in helping us. After looking at some frames trying to stay within our 10 frame limit, we approached Zaina H. with some questions. Unfortunately, our experience didn't get any better. Zaina had no interest in answering our questions about the three frames we had selected and would not recommend any additional frames based on our interest. Instead she suggested we take a look at the website because she didn't want to look at the stores inventory. I will be contacting corporate to report this instance as I too work in customer service and understand this is not an acceptable experience for anyone walking in to any business. We had a different family member call the store a couple days later to ask if there was a policy pertaining the number of frames one could try on due to COVID. Josh picked up the phone and stated that there was absolutely no limit. It's definitely disappointing for someone in a Store Market Manager role to be setting such an example for fellow employees and represent the brand in such a way. Josh and Zaina H. clearly treated us differently from the minute we walked in, as they made it clear that we were not welcome at Lens Crafters. It makes me wonder the training the employees receive or lack off, and quite frankly the example they set out for the company's beliefs. My mom, brother and I have never felt so uncomfortable and unwelcomed in a store. We will be taking my business elsewhere. read more

Customer service is horrible! Staff sits around and talks while the Dr is busy in back..the only reason I stayed is because my daughter needed glasses fast. Avoid this place at all cost. read more

Visionworks - Eyewear & Opticians Near Me - Woodbridge, Virginia

The optometrist here is very good and sociable, but the staff here is very anti social and rude. I didn't realize I was greeted because they do not look in your direction when walking in. The manager was assisting us at one point but disappeared in the middle of our transaction for 40 minutes (bathroom break). The one employee that tried to help us could not because it needed a manager approval on the transaction. Was an interesting experience, if I need a place to kill time during the pandemic, I will be stopping by here again soon, since they took 3 hours of my life I won't be getting back. read more

this place is the worst business I have ever interacted with. they can't work with insurance companies at all and always dishonestly overcharge you To the point its probably illegal. The workers other than the optometrist are extremely rude and pressure you to buy their glasses even when you clearly don't want them. every Time I have left this store I have been pissed off to no end. there are better places to buy glasses and get exams. This place can go to hell read more

Waited over an hour for help with purchasing glasses. No sign , no take a number system... they just randomly take whomever walks in for pickup, questions, etc no matter how long you've been waiting!!!! Poor management. Poor time management with floor staff. Would not go here again read more

I wish I could give zero stars. Made an appointment for 1000 when they open. Finally started preliminaries at 1026. Saw the optometrist at 1044. Doctor asks her to cover each eye and if she can read the bottom line. i say no, have her tell you the letters. She will lie to not need glasses. Over an hour later, now waiting for them to bill me for the ocular test. Finally, threw down $20 and left. They absolutely do not care about your time or life outside of that appointment or that you have other kids to get to extra curricular activities. read more

Bullet points as to why I would recommend vision works. *You can call make same day appointment *waiting period is not long * Walk ins are still accepted *ALWAYS has some type special *Can use special with insurnace *Staff is friendly and don't rush you *Doctors are nice, patient and friendly as well I been going here for a while and my experience as always been very pleasant. read more

I've been going here for about 4 years now. It's easy to schedule an appointment and everyone is very professional. I had a 10:00 appointment this Saturday morning and it went smoothly. I arrived a few minutes late but they were very accommodating. Doctor Stephan was thorough and spoke to me in detail and in layman's terms about the changes to my vision. I ended up walking away with a year worth of contacts and a coupon off the purchase of a pair of glasses. I'm giving them 5 stars for practically no wait after I arrived, for great customer service and professionalism, and not having to come back for my supply of contacts. Thanks! read more

The doctor was nice and professional, no complaints. But administration made us wait fir an hour to get the prescription just because I didn't find the frames I like. Not coming back. Bad customer service. read more

we have been customers for years. Dr. Rice and Dr. Suh are professional and make you feel comfortable with eye exam. Staff is helpful, knowable and friendly. read more

Great experience!! Patient, personable and knowledgeable! 5 star customer service Meslyn

I am in complete agreement, and had nearly the same experience as the previous yelper's rating. The doctor was great. Everything else was just horrid. All of the glasses frames that were available for trying on were seriously gross, smudged, fingerprints, food particles. Yuck. The customer service representative helping me with the billing tried to charge me over $500 for the glasses, despite the fact that my insurance was to cover the bulk of the cost. To make matters worse, she was not able to explain to me what was costing $500. To make matters additionally worse, the computer system kept "crashing" so it took an ungodly amount of time getting my account situated. I became so frustrated that I finally asked them to just give me the script for the glasses from the doctor so that I could take it somewhere else. They REALLY took their time in getting the prescription to me... but they did, and I left. I went to a different store and was able to get the same glasses with the same options, for about $100 total. Visionworks had no idea how to work my insurance, and I'll be d@mmed if I'm paying $400 out of my pocket because Visionworks doesn't know how to train their employees in Insurance. Heed this warning: Go somewhere else! read more

Exceptionally friendly staff and great customer service. Shay was very attentive and Ms. Rita was wonderful. They make you feel very comfortable. Everyone there made my experience a very pleasant one. Will continue to go back. read more

I got new glasses 3 months ago at #Visionworks. Last night they broke. The left arm of my glasses came apart from the front of the frame. The Visionworks where I got them said they can't fix them because they don't have the screws that are needed. So the nice lady found an extra frame that matches mine and popped my lenses in. Vanessa....you rock! read more

I have been going to this Vision Works shop for several years and have always been so happy with each experience! The staff are by in large very helpful, knowledgeable and so pleasant ( not pushy)! They offer many attractive frame selections for both men and women! This year I had the good fortune of being assisted by Regina at this particular Vision Works. She was especially helpful and personable! I highly recommend that everyone visit this shop for beautiful eye wear coupled with fantastic and professional service! read more

I recently had an eye examine with Dr. Stephan Hanowsky. He is great! I never had such a complete examine with explanation of results! He fitted me for contacts and am very happy with his recommendation. There is also a young woman who assisted me on several occasions and she is very thorough and knowledgeable. I will make it a point of learning her name as she is wonderful and helpful. She has been there for some time as her customer service and professionalism is exemplary as is another young woman at the front desk. The only thing I have to state which is a negative is that the "new hires" need to learn about customer service and coached a bit as they are lacking and will pull the exemplary employees down with their lack of customer service. Step up your game! I arrived one week night to pick up sunglasses that I ordered and there seemed to be confusion as to where the glasses were. It took some time and many questions...one employee asked me if I was picking up contacts after having stated I was picking up sunglasses. When the glasses were delivered to me they were very greasy and smeared. I asked the employee to clean them please and when she returned the lenses were still greasy so I asked her for a cloth and solution in order to clean them properly myself. She offered to re-do....I refused with the point of view that you should have done it properly the 1st time. Not sure if she is new along with a few others that were in a brain fog that night. I am patient and I have worked in retail so I do understand the definition of customer service. You don't want to be the weakest link. read more

The doctor was great! Very knowledgable and helpful! I didn't like that I had an apt at 7:30 and didn't get seen until 7:45!! It was also frustrating that after my appointment it took 35min for someone to ring me up so I could leave!!! Plus the associate had problem figuring out how to apply insurance!!! I appreciated that they do a mandatory contacts class to ensure proper care of and handling of contacts. However the times for these classes are unreasonable for people working a typical 9-5 job!!! Overall it was an ok experience not terrible and not great... read more

On Saturday January 13th, my daughter received her initial contact exam at Visionworks. When I checked in, I was given the standard paperwork consisting of a medical history questionnaire and a form asking if she wanted her eyes dilated. She went through the exam fine however once she was finished, the optometrist stated that she would need to return for an hour long class on contacts. I had no problem with that, as that seems like a reasonable policy for new contact lens wearers. We went to the front to purchase the recommended contacts for myself (I also had an appointment that day) and my daughter. Vanessa (store manager) informed me that I would need to pay approximately 20 dollars for my daughter's contacts since my insurance does not cover toric exams. I paid and we left with an appointment for my daughter to attend the contact lens class on January 16th at 4pm. On January 16th my husband escorted my daughter to her appointment and apparently there is some sort of policy (per Anwar, the store manager) that she has to be able to put the contacts in and remove them three times in a hour, otherwise she is not allowed to have contacts. I called the store and spoke to Anwar to confirm that this is the policy and he agreed. I also asked Anwar what is the policy if someone has not passed their test but has already purchased lenses. His response was, "We are not going to give you her lenses until we are satisfied she can put them in." I understand this, but I PAID for these lenses on Saturday and had I known they were these stipulations or that my daughter's contacts would be held hostage by the Visionworks Staff I would have NEVER bought them. When I asked Anwar to explain why this policy is not posted, he sucked his teeth and told me if I was so unsatisfied with the policy he would "give me my little money back" and I could "find someone else." If I pay my money for an item it is MINE regardless of the store policy because I PAID for it. I work hard for my money, and I do not appreciate the level of disrepect I have experienced at this store. By a quick review of their yelp and other social media pages, this store is in dire need of customer service training and they give a bad name to the Visionworks name. read more

Terrible service...I arrived for my appointment at 12 and lady and additional people arrive after me. I feel out my paperwork before them. But they all have been seen before me. It's been an hour and I'm still waiting on the doctor to do my exam. Customer service is super ghetto and laughing having and having good time. While customers wait. This place is beyond unprofessional. read more

I absolutely recommend their services. Staff are friendly and greet every customer. Dr. Hanowsky is great with kids ! And They don't have long wait times. read more

I recently ordered some progressive lens glasses. Regis helped me and was fabulous. He was so nice and helped me select some frames that suited my face. The glasses came in with the reading portion too low. There were some other employees on duty and I wasn't able to get much help. I went back when Regis was there and he was able to accurately understand the issue I was having with the lens prescription placement. He was very patient and worked to ensure that the proper correction was made. He was terrific! I would go back just so I could have him help me! read more

The most useless optometrist around. After making sure they take my insurance, scheduling an appointment, filling out all required paperwork, taking off work early and showing up on time, this worthless company says "oh we don't take your version of tricare". On their window and website they advertise they take it. On the tricare directory they advertise. This place needs to be shut down. Military members beware. read more

Dr. Walton makes this place worth it. I'm there because I care most about my vision, not as much about wait times. I've never felt rushed with Dr. Walton, and he's always made me feel like he actually cares about checking everything and doing it right. I've not had a better eye doctor since going to a family friend in the 90s. People are right about erratic wait times, and the staff occasionally not paying the best attention... However, it isn't any different than anywhere else I've been. I'd put up with a little waiting room time ANY day if it means I get an excellent doctor like Dr. Walton. read more

The doctors was great but the receptionist members weren't inviting. Upon arrival I was greeted yes but the girl wasn't even looking at my direction. Very rudely she repeated can I help you? Still not looking at my direction. Wtf how was I suppose to know she was addressing to me. There was no one waiting in line for an appointment. I told them I wanted to be a walk in and the receptionist told me if and when the other appointments show up I was going to be pushed back. Which I accepted. I filled out my paperwork and still no one showed up and did my pre exam. Right when the doctor came out of the exam room then another person came in and they did his pretest early and put his folder in front of mines. Other people showed up and they kept pushing mines behind. Finally when it was 2 people (myself included) the doctor noticed me waiting for a while and he did ask the receptionist who came first and why was I waiting for a while. She stated that he (the other client) was there first before me. Honestly very rude! She could of just told the truth and said yes she has been waiting but he has an appointment prior to her. But why lie?!? The staff members doing the actual glasses and contact measurements are super nice and friendly compared to the receptionist are very rude and unprofessional read more

Would never go there again. Vey unorganized. You get your eye exam and then no one helps you! You walk around looking at glasses waiting & waiting! The place is a zoo read more

Came in today after making an appointment online. The lady at the front desk was very rude, and when I asked if I could have get a quote to see how much the contacts and an eye exam would cost with my insurance, since my mom would be paying for it and was not with me at the time (something I do every time I go to a Visionworks), she completely ignored me. I was then told my appointment would need to be rescheduled because the doctors had already gone to lunch. Staff is very rude and inattentive. I will definitely be going to another location. read more