BEWARE!!! I have become increasingly disenchanted with Visionworks - I've been wearing the same glasses for going on three years now because both new pairs I've gotten - one pair 8 months ago and another pair a year before that I could never get adjusted properly. The pair from two years ago I thought I just had a wrong shape to the frames - I have extremely bad vision and my eyes are VERY sensitive. I tried to have glasses and sunglasses in the past - same frame, same prescription, made at the same time, etc. Could not switch between the two at all, it was the fuzzy "eyes getting adjusted to new glasses" EVERY time. Bleh. Usually takes me several hours adjusting to different glasses. Typically when I get new glasses I put the new ones on in the morning when I just get up, so nothing else has been "on" my eyes since the night before. Generally within a couple of hours I no longer have the "squinty" new glasses feeling I get.
Anyway, I went back to my old pair year before last thinking it was a frame shape problem. The next time, 8 months ago, I got as close as I could get to the shape and size of my old frames. Unfortunately I had the same problem and after multiple trips to the store to get them adjusted I STILL cannot wear them. Oh, and if you are going to the store to get them adjusted, don't bother talking to the blond chick. She does a half asses job at best and you have to go back again. The best is the older gentleman with a goatee.... I think perhaps he's the manager.
Oh, and if you want something like "roll and polish" on your glasses - check them before you leave. (Roll = grinding off the edges of very thick lenses around the outside. I am nearsighted so the edges are very thick and the middle very thin. With "rolling" they grind down the very outer edge so it isn't as noticeable. Polish = they polish the enter outside edge of the lens so it is completely clear. This helps minimize how much of the edge I can "see.")
Time before last - nothing was done at all. Had to go back and they had done the polish but not the roll. After my THIRD trip they were finally correct. (Oh, and blondie tried to convince me on the second trip that they WERE rolled, like I can't tell the difference. Honey, I've been wearing coke bottle glasses for 20+ years - I KNOW WHAT I AM LOOKING AT!)
This last time they were polished, but not rolled. Blondie just played dumb this time about what I was talking about and said I would have to come back to talk to the manager but he was on vacation. So I went back a couple of weeks later (which incidentally, is VERY difficult to manage with a handicapped mother I am primary caretaker of AND a busy full time job) to talk to the manager and he immediately got them taken care of. Of course I had to go back again, but oh well...... I had him do an adjustment (again) and I tried to wear these glasses, but unfortunately they just don't work. Back into the two + year old glasses. Oh well.
So I was leaning against Visionworks this year because I am sick of glasses I can't wear, but at least my husband's glasses are fine. Well, WERE fine.
Final straw for Visionworks:
8 month old glasses, frame broke while they were being cleaned. We went to the store today and were asked if we bought a warranty. "Warranty?" I asked, "They aren't even a year old!" Yeah, so the "best" they can do is get new frames for him for a lovely 40% discount. DO WHAT?????? For less than a year old BROKEN FRAMES??? Even the discount eyewear places have a year warranty. Hell, I think Walmart does. A couple of years ago my mother went to Eyewear Express for 2 pairs for $50 glasses. Eleven months later she broke the frame and their response was a new set of frames with many apologies. WHAT A DIFFERENCE.
Goodbye forever Visionworks.
Oh, by the way, my first pair of glasses from Visionworks was in I think 1987 or 1988 so I have been a customer for a LONG time. WAS a customer for a long time. read more
