Obvious from the NEGATIVE reviews! Sad so sad. No reason for poor inexperienced care.

I went to this doctor's office twice (TWICE!) and my prescription is still wrong. I'm going to get another doctor's opinion and see if my insurance can be refunded because this is the first time I've ever been dissatisfied with an optometrist. I wish I would have looked at Yelp reviews before coming in. I gave optometrists the benefit of the doubt the first time around. Well, $100 dollars in glasses and over $150 in contacts down the drain and now I know my prescription is still off. It is a real shame. read more

I don't give my money to businesses that make me feel it was my fault I was misinformed. Very rude and dishonesty. The manager only cared about if the office would have to eat the cost of contacts. She was not concerned at all about speaking to staff about giving me the wrong information. Educating staff and helping a customer should be priority. I won't be back and I will tell the 3 patients I recommended to not go there. read more

Save yourself and go anywhere else to get your eyes checked. I had to switch to an eye doctor that accepted my insurance and this place was the closest to where I live. My appointment here was at 8AM and I did not end up leaving until almost 11AM. I have never had an eye checkup take this long. I saw about three different people besides the doctor about my eyes and then saw the doctor for about thirty seconds. I was required to either have my eyes dilated which was not as option for me as I had to drive home afterwards, or pay 35 dollars not covered by insurance to have a picture taken of my eye instead. The student doctor that checked my eyes gave me a prescription for my contacts that was .25 off from my prescription that I have had for at least five years and claimed that my eyes were getting better, magic I guess. She then proceeded to fit my eyes for contacts that I did not want as I had requested the brand I always use, and then charge my $99 for this fitting because these contacts were not covered by my insurance, which I didn't find out until I had left the exam room and was trying to pay, which took about twenty minutes in itself because the office staff here don't know how to add. In addition to this I paid them $151 at this appointment for the exam and fitting and contacts, and then I was billed again today for an additional $99 although on my original receipt, which I did keep, this $99 charge was covered by my insurance and I was told this by the staff at the time of my appointment. I should not be shocked though since the staff obviously are clueless about how to function in general much less do their jobs. I will never be back to this place and I truly hope if you are reading this review and considering going here to avoid it at all costs. Save yourself the headache and the money. read more

I had an appointment for 9:15 am and arrived at 9:21. The person at the desk informed me (rather rudely) that my appointment had been canceled because I was not there at 9:15. I don't have a problem with policies like this, but I was never informed that they had one. They need to adequately articulate their policies so people aren't surprised. I will not be going back. read more

I had to put a star. That's the ONLY reason for the star. After over a month of trying to deal with the office staff to get this billing corrected, calling my insurance company -- my insurance company even made phone calls and I was told by customer service reps that the office staff -- especially Angel, were extremely rude. My final step was to contact my company's HR department which in turn talked to the insurance. Guess what - I was correct, I shouldn't have been charged the $40. Now, I have to file the claim with my insurance company and hopefully they will send it to me. Good luck to anyone that goes there. Even Dr. Davis took up for his office staff so I'm not even going to say that the doctors are great. read more

New to the area an needed an exam for contacts and glasses. My insurance was accepted and got in on time. Dr. Davis was personable and professional. Due to age, I'm nearing bifocals, but Dr. Davis said they were not necessary yet. I will definitely be back! Very pleased! read more

I called ahead to make appointment and gave them my insurance info. When I got there for my appointment 30 minutes later they say my insurance is not active so I cannot be seen. I immediately called my insurance myself which only took a few minutes and verified my insurance was active. Front desk needs A LOT more training. I made an appointment at another eye doctor who knew how to check insurance. read more

I have been a patient of Davis Eye Associates for a number of years. After about 2 years, I made an appointment for February 2019. I was greeting very warmly by the young lady at the front desk. She was very friendly and answered all my questions. There was no delay in my first seeing the eye technician and then Dr. Heislar. Dr. Heislar is relatively new to this practice and she is awesome!! She was very thorough, patient and personable. She left me with a very positive impression and yes, I'll continue to use this practice for my eye health needs. read more

I went to Davis with insurance which covers all of the exams if billed as vision. Before the appointment the woman at the front desk asked for my Medicare card for emergency purposes only! I was assured it would not be billed through medicare! After the exam I was billed $179.00 with a $55 dollar co-pay. I was told that the eye exam was billed as medical and not an eye exam! Medicare will not pay for it because it was not scheduled and the Dr is not in my group! I am now stuck with a bill of $179.34 because of them lying to me before the exam began! I will never trust them again! read more

My Wife and i patronized Davis Eye for over 20 years but the last and final visit was a nightmare. Not only were the receptionists rude they offered no excuse for the fact that our scheduled 10:45 and 11:15 appointments were not attended until 11:45 and 12:30. We were then told that we would have to pay the co-pay in advance and then they would reimburse us after they received payment from out insurance company, a new requirement. We paid the co-pay and even though out insurance companies (Medicare and Tricare for life) have paid Davis Eye we have not received reimbursement. It seems impossible to get an answer to a phone call. We will keep trying. I would not recommend Davis Eye to anyone that I cared for. read more

Staff is incredibly rude and insensitive. All three times, the front office staff ignored me upon walking in, didn't smile or greet me, and acted as though I were a nuisance for saying hello and asking for the sign-in clipboard. When calling on the phone, the answers to my questions are always short, blunt and with a bored, uncaring tone. There is absolutely NO attempt at courteousness or manners. As a stay at home mom, extra expenses are tough, and they refused to finalize my contacts prescription, so that I could not order my contacts online without going through them FIRST, making me come in THREE times, paying a $50 copay each time. They were intolerant of children (my kids are exceptionally well-behaved) during my first visit, making grimaces at my two children coloring quietly in the floor, and commenting rudely to my 9 year-old about why she wasn't in school. I homeschool her so she was with me too. So I scheduled a babysitter for my second and third appointments (an additional expense). They are insensitive to tardiness, there is NO room for error allowed. I was going to be five minutes late to my third appointment, so called ahead to let them know. They told me not to come in, that they were too busy and that I would need to reschedule. I walked in anyway, after all I had already dropped the kids at the babysitter's, thinking that five minutes was forgivable, and the office was silent and completely empty of patrons. It was an early morning appointment, and there was no one waiting. The ladies at the front desk glared at me and made me feel like a complete idiot for expecting them to forgive my five-minute tardiness. I paid a babysitter for no reason, losing that money. Plus, I was in desperate need for contacts, and had to wear my glasses for two more weeks until they could work me in again. Needless to say, I didn't go back. I will NEVER go there again, and I am so hurt by their rudeness that I tell EVERYONE I know. It's awful there. read more

What a joke this place is ... after seeing two different Eye Doctors ... first a guy that had no clue. He must have been in training. Then I seen Angela Sellers, she told me that my contact eye prescription was +5.75 in both eyes. I made the mistake of saying I was wearing Acuvue contacts. When returning home I looked at my current Contacts and they where Dailies Aqua Plus. I had to call 3 times and 2 office visits she switched my Contact Prescription to right eye +6.00 and left eye +5.50 again I can't say it enough. WHAT A JOKE!!!! Stay away !!! Far far away!!!! read more

My husband came home saying the billed us $90.00 for a routine yearly eye exam. They told him he was billed for a diabetic eye exam and he doesn't have diabetes. I called them and they told me that Angel will call me within 24- 48 hours. We called our insurance to let them know and they called Davis on a 3rd party call and they told them that they could not speak with them. I called back to Davis Eye Associates and told them I needed to speak with someone in HR and some lady got on the phone being rude and told me that I needed to speak with my insurance and I told her I just did and that they better reverse the charges and I better not get a bill for $90 from them and I will be contacting my lawyer in reference to this matter. I told them we have been coming to them for 20 years and this is how they do their loyal customers. I told her that they just lost a family of 4 and every chance I get I will let people know to RUN and RUN FAST from this company! The front desk and ANGEL need to be fired!! read more

I got caught in Hanes Mall Christmas traffic and was five minutes late and was told to not even sign in because I would have to reschedule. 5 minutes! It wouldn't be so bad except that when I called to schedule the appointment the day before, they had at least 6 appointment times available for today. I opted to find a new optometrist as opposed to rescheduling. read more

This is the WORST eye care practice in Winston-Salem. Absolutely horrible customer service. They refused to give my child, a long time patient of their practice, a sample contact lens while we wait 5 business days for his new prescription to be filled because they had given him one already. They think it's better to stand on "FDA policy" rather than do what is right for their patient. They think it's better for my 13 year old son to walk around for 5 days wearing only one contact or an old pair of glasses with an expired prescription. They are incredibly rude and condescending on the phone. They charge $5 for receipts and think it's ok to keep patients waiting 20 minutes on the phone. read more

I've gone to Davis Eye Associates several times over the years, but was very disappointed with my last couple of visits. It's like they did not even look at my chart to review my history. I do not like mono-vision, but they prescribed mono-vision contacts anyway WITHOUT telling me. When my contacts arrived, I they were completely different from the sample contacts they gave me to use when I left the office. It cost me $60 for the contacts I could not use and they said they would compensate by ordering some for me free of charge. Guess, what? They didn't come through on that promise. I try not to reward bad behavior, so given their inattention to detail, costing me time and money, and unconcern during the process, I will definitely stay away from them and will advise others to do the same. read more

This was my first visit. Although everyone was polite; the wait was unacceptable. I was at their office (for just a routine eye exam) for almost 3 hours!!! They are either very understaffed or they make too many appointments causing their patients to wait. My optometrist apologized for making me wait and said other doctors in the office were notoriously late for an hour; that is not something to brag about. read more

PLEASE READ!!! Where do I start? I had limited places that accepted my eye insurance so, I chose this particular place because of their size and location. I went in for a routine eye exam (which is covered by insurance) and then also had to submit to the picture of your eye $35.00 more but is not covered? Then I see the Dr. for a fitting. The Dr. proceeded to fit me in the same contacts I was wearing but, neglected to inform me that a fitting for these would be $99.00 because the contacts were out of network. So now I am out $144.00 out of pocket and have used up my exam benefit. I then requested a brand in network. The contacts the dr. put me in were blurry, and when I informed her of that she said it may take getting used to. On the way home I actually had to stop and remove them so I could see the road signs clearly. I received a call from the Dr. office the following Friday telling me that my contacts were in and to come get them. With that said I came in early the next morning (Saturday) and when I arrived I was told that I could not take the contacts because the Dr. had to check the fit. So, I then had to make an appointment for the following Saturday. When I arrived I informed the Dr. that I could not see well out of those contacts and I was not happy about the $99.00 charge for a fitting of out of network lenses without full disclosure of the cost involved. The Dr. made no real concessions but, said she would talk to the folks in billing. After leaving with contacts I knew were not right I gave them a few more days. Still not good. I then go back to the Dr's office to pay the final $35.00 charge the gave me for the picture of my eye and was informed that they could not reverse the $99.00 fitting charge. I had them release a copy of my exam to me so, I could see an out of network Dr. Within seconds of looking at the exam I noticed that the prescription was not even close to what I had been wearing. No follow up call from the Dr's office to see what they could offer or even apologize. What a terrible experience. Long story short I will be going to an out of network Dr. paying much more out of pocket and have no exam benefit left. I will however file a complaint and claim, with my eye insurance over this issue. All I can advise you is to do is ask plenty of questions prior to them doing anything. Better yet just stay clear. The better eye care centers inform you and would not just let a customer walk away as they did with me. If they cared or had pride in what they do they would have wanted to make it right. At the very least, they would have wanted to get my prescription right. read more