I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.

What a great doctor and office!…read more I saw Dr. Ghannam and he was extremely attentive and very friendly. He took his time to examine my eyes and did some exams that other doctors had never done (such as taking a picture of the inside of my retina to see the back of the eye and its nerve, for example). It also had been super easy to get an appointment quickly as a new patient. The office staff is super helpful and very friendly. The optician was helpful with showing me all the different glasses they have in their shop, and none of the staff members were pushy about me having to buy the glasses there. They have a big selection of different styles. If you can't find what you're looking for, they offer to look things up for you or they give you the prescription so you can buy the glasses and/or contacts somewhere else. Great doctor, great office! So happy I have found them.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

I've been coming here for a couple years and the doctors years are always really nice. I've been to…read moreother places where it seemed like the prescription wasn't as accurate as I hoped it would be. After coming here, I felt like my prescription was sharper and more accurate.

I feel that was very well taken care of in this office. Receptionist doctor, and all were very…read morehelpful and they had a good selection glasses etc I would recommend them

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

From the front desk to the quality of care with the doctors, this optometry practice is the best…read more I've worn glasses and contacts for 40 years and now reading glasses and migraines without headache (visual auras, etc). I'm a complicated patient. I recently went to another place in Fairfax but chose NCDO because it was near work. I can't say enough about the level of customer service and the kind, competent care from the doctors, and I'm so happy I found them. Highly recommend.

Just moved to the area and trying out new healthcare / dental / optometrist services. Found this on…read moreGoogle reviews and decided to give it a go. My husband saw Dr Woo while I met with Dr Miller. Both were fantastic and we feel very well taken care of. My husband got his dream pair of glasses with Pam assisting him who was very efficient and communicative.

We first came in yesterday to check out frames for my kid, and then we returned today. One thing…read morethat really stood out to us is that they were open on Sunday, while several other stores in One Loudoun were closed. (by the way, this store which is now located in One Loudoun Ashburn used to be in the Dulles town center mall in Sterling, and I did read all the negative reviews on Yelp about that location, but we decided to take a chance anyways.). The service was good, though we did have to wait about 25 minutes before an eye care advisor could sit down with us to price everything out. It took another 10 minutes to finish the pricing because of some system glitches on their end. The options ended up being pretty expensive, but we were still able to make a selection. Even though we couldn't apply the 40% discount because we used our insurance, they were able to give us a decent enough discount using a coupon lessening the blow. Both of the advisors who helped us were incredibly friendly and welcoming. This initial review is just for the frame selection and the ordering process. I will update it once we receive the actual glasses in a week or two. Update: although they said that the new pair of glasses would take up till 10 days, it arrived in four days and we had the new pair in our hands on Thursday - so far so good.

Bernard is fantastic! He truly cares about the look and comfort of the glasses you select. He is…read moreso efficient in assisting with whatever you may need. Our family comes to him exclusively.

I love love love Clarity Eye Care and the staff! Janet has helped me pick out the best…read morecomplimentary glasses for my face and I get comments on them all the time!!!!! Dr. Doran is kind and respectful and overall I highly recommend this practice!

Very satisfied with the care and attention I received from ClarityEyeCare. At my second annual…read moreappointment, I was treated like an old friend, not just a number. The Doctor Doran handled my visit from start to finish, which made it feel personal and thorough. The front desk was efficient with check-in, insurance, price quotes, and checkout, everything was timely and painless. I left realizing how happy I am to be done with the "eye care machine" centers. I also love supporting an independent business owner who clearly takes pride in providing personalized, high-quality care. Highly recommend!