Came in to see if I could get an appointment for an eye check up because I need new glasses. I have…read moreinsurance. The woman at the front desk was seriously rude to me. Said they never take any insurance.

From the owner: Welcome! Dr. Rosenak s Optical Options, Inc. is proud to be one of the few family owned eye care…read moreoffices remaining in Saint Joseph. Our team is committed to giving you small town- down home personal attention, with all the modern technology and wide selection of eyewear your family needs. Our optometrists bring more than 50 years combined experience. We carry a variety of the latest designer eyewear collections! It s our passion to help you select eyewear that tailors to your lifestyle, personality, work, recreational habits, and budget. Whether you are looking for sunglasses, sports glasses, children s frames, reading or computer glasses, designer frames, or safety glasses, we will find the perfect frames to make you feel awesome! Our unique frames are ready with an in-house lab to provide our patients with precision and quick turnaround times for their glasses. We also fit a wide array of contact lenses including soft, daily, rigid, multi-focal, and specialty contact lenses. Come to Dr. Rosenak's Optical Options, Inc. where we will treat you like family, and our passion is that your experience will be exceptional from beginning to end.

I was OK with this business until the last appointment I had. The doctor I was seeing has retired…read more They replaced him with another person. Don't remember this man's name but he was extremely rude and arrogant. Probably will never come back because of this. OK. I'm never coming back. This was not OK.

I had cataract surgery and stints put in my eyes. First visit was fantastic no problems! However on…read morethe second visit I laid there while waiting for numbing drops to kick in, the anesthesiologist VICTOR was too busy visiting and flirting with the staff that he must have completely forgot to check my medical chart for allergies. When Dr. Murphy, always very professional, came into do the surgery he asked me to put my knee down and lay still. I mentioned I had sciatica and VICTOR the anesthesiologist said and I quote " I have something to fix that." Next thing I know I have a terrible burning in my hand and I said "What did you just give me?" He said "Fentanyl" I said "OMG" I'm allergic to pain meds. The nurse there also said to him " Shes allergic to pain meds and has terrible reactions to them" Nurse asked about benadryl Dr. Murphy said "I don't want her to fall asleep." So I'm trying to lay still while having terrible itching all over my body during this delicate surgery and being told constantly to lay still. Not one word was said to me afterwards, like I'm so sorry this happened to you. Funny VICTOR never apologized either. But VICTOR should have gone over my chart and knew about my allergies before surgery! He was very incompetent that day! He never asked me if I needed anything for pain, which I did not! And charged me $840 for his screw up! Don't get me wrong, Murphy Watson Burr Eye Center is the best around! Dr. Murphy did an awesome job! When I went back later for exam with Dr. Watson to make sure everything looked ok after surgery, I told him the whole story but I dont believe anything was ever done or said to VICTOR THE ANESTHESIOLOGIST! So make your appointments, it a great place, however ask who the anesthesiologist is and if they've read your chart throughly! Then the cherry on top was a bill for $450 which medicare would have paid for if they had billed correctly. They can take that out of VICTOR THE ANESTHESIOLOGIST pay check! If this happened to you what would you do? I keep calling but I'm just getting the run around!

Major improvement needed. I had an eye exam on May 25th, ordered 2 pairs of glasses. My Appointment…read morewas at 9 am I didn't leave their office until 11:30. Still waiting for my glasses. I've called twice and sent messages with NO response. I called again today & was told they don't know what happened with my glasses, they still don't have them. Supposedly the office manager is going to track my order down & let me know. The doctor was great and thorough found I have the start of a cataract but the technicians that complete the order for the eye classes need fired. They need experienced people. The technician was training another one but instead of her (the experienced one) doing the order & having the other one (no experience) just watch & take notes. She let the unexperienced one put my information in, measure me for the bi-focal. The entire time she was saying "oh I told you wrong, start over". It took longer than it should have & I still have no glasses. This is the last time I will use this clinic. If I don't have my glasses soon I'm demanding a refund & will take my prescription elsewhere.

I want to preface this by saying that I have 18 years of experience in the optical field, primarily…read morein labs, but also in retail. My experience with this place was pleasant, until I picked up my glasses. The "optician", I use that term very loosely, handed me the glasses, and told me to have a nice day. No attempt to check the adjustment or have me look at a reading card. To add insult to injury, I lost one of the lenses, so I called to check the price of a replacement lens, and was informed that I would need to pay full price for a pair of lenses. These are progressive lenses, and I was told that it would be $300-$400 to replace them. I have witnessed some ridiculous things in the optical field, but this whole situation is utterly absurd. I only give one star because zero is not an option.

So I went in for a eye exam May 30th eye exam went normal as always, and after the exam I picked…read moreout my new frames and got squared away on my new lenses. 7 days later my new lenses were so bad I felt like I was looking thru thick fog. I called them and explained I have never had lenses do this and I believe they were faulty the young girl said she would get right on it and get them replaced under warranty. I called today June 29th and the manger explained the previous two ladies I talked to never summited the paperwork work she insured me she make it right and hopefully she does but I will no longer go with America Best I'll go back to the Spec Shop where things seem to run smoothly

EVERYTHING COULD IMPROVE!!!!!…read more What a joke! There was no one in there and I walked out after 2 hr wait because once ready they tell me they are doing online remote eye exams.

Glasses are one of the most important things you can do for your eyes. They let you see the world…read morecomfortably and the way you should see the world. The trouble with the chain places is the cater to people who dont understand the importance of the Lense material or the lab that cuts the lenses to fit you prescription. Are they more expensive? A little. Are they worth it? absolutely. Most discount places like Sams, Costco, etc. Use lower quality labs or there on in house labs to cut the lenses. Only Vision Source uses a Premium lab to cut your lenses giving you the best vision possible. The frame is important for looks and comfort, the lenses are important for your actual vision and visual comfort. Vision Source understands and cares about both! Joe helped me and he knew his stuff! He also did not try to sell me something I did not need or want. He took the time to understand my vision needs. You can go somewhere else, but when it comes to your vision why compromise? they have knowledge, expertise, skill, and understanding of your specific vision needs based on the questions they know to ask. Discount places could care less. Do yourself a favor and check out the Vision Source Eyecare in Saint Joe MO. You will thank me and them!

One of the best in the business!!! Brandon and his team make the visit a personal, professional,…read moreand enjoyable experience. Incredible focus on detail during the visit with an amazing selection of frames. If you're looking for a very detailed vision examination, this is the place.

Couldn't be more pleased with the two cataract surgeries my husband and I experienced in the past…read moretwo months at Wiles Eye Center in St. Joseph. Delighted we could get such superior care right here in town and are grateful to the Wiles staff for commuting and making that possible. Dr. Wiles and Dr. Klein partner perfectly in their work--we were impressed with the whole staff for their efficiency .

From the owner: Wiles Eye Center is a complete eye care provider with clinics located in St. Joseph and Kansas…read moreCity, MO. Wiles Eye Center specializes in the treatment of: Cataracts, Glaucoma, Macular Degeneration, Diabetes & Dry Eye. Wiles Eye Center clinics are home to some of the nations most highly regarded cataract surgery experts and eye care professionals. In order to help all of their patients achieve their best possible vision, the eye care staff of Wiles Eye Center use advanced technologies and techniques developed and refined by Dr. Stephen B. Wiles over the past 30 years. Combined with their outstanding surgical skills and dedication, this treatment approach has allowed over 40,000 patients from the St. Joseph & Kansas City, MO area, as well as eye care patients all over the nation, realize their dreams of clear vision.