I highly recommend coming to Visionworks for eye exams. The optometrist is very caring and kind. She always answers the million questions that I come in with and they have great instruments to perform the eye exam itself. I am not sure if it's because of my insurance, but I do have to pay an upfront amount for a photo for the back of my eye, but I totally recommend this so you can get a clearer understanding of your eye health. The establishment is always very clean and the people who work here are very kind and accommodating. They are also very knowledgeable with everything associating to the eyes, which is actually really helpful of course. Again, I am not sure how it goes with buying glasses as I do not buy them here for my own reasons, but I have heard great things for that entire process. read more

Visionworks - Eye appointment - Eyewear & Opticians Near Me - Port Orange, Florida

My family and I have been coming here for years. Always great customer service and my prescription for contacts and glasses is always accurate. 10/10 read more

I had an issue with my eye, and I called to get an eye appointment just to have an exam just to see how things were and the doctor refused to do it! So I don't think that this doctor's heart is into it read more

Jared is awesome, the visit is always pleasant and very knowledgeable. They have a great selection of frames and prices are reasonable too!

I've been to this location a number of times fortunately not for services that I require but more for transportation to and from while my girl picked up her glasses or had them adjusted, although I haven't participated directly I have certainly wittiness the extremely friendly and professional customer service. The store is very clean and organized and we've never experienced anything but exceptional service and products. I'd definitely come to this location if at some point in the future I need corrective lenses - I do have several pair of Costa sunglasses that could use some maintenance and adjusting but this visit wasn't about me so that's a different story. Since they are conveniently located in the Pavilion and continue to deliver on their promises it's doubtful we ever look for an alternative... read more

Reviews All insurance25 prices23 prescription19 call16 +6 Sort by Most relevant Newest Highest Lowest Brooke Beair Local Guide·18 reviews·3 photos My insurance changed and was referred here by a co worker even though her RX seemed incorrect especially when recommended contacts and she clearly did not need them. I gave them a chance and the front desk lady was extremely rude and ... More Jeff Baird 2 reviews 3 months ago I loved the doctor. She seemed very knowledgeable and the overall time was quicker than I thought but yet I felt the exam was thorough. Also I loved the modern equipment and the fact that my eyes didn't need to be dilated. Then the sales ... More Visionworks The Pavilion at Port Orange (Owner) 3 months ago We are so happy to hear we were able to provide you with such stellar service, Jeff! Thank you for taking the time to leave us such a wonderful review! Angela M Local Guide·18 reviews·1 photo Edited 2 months ago Drove way to Port Orange to get a replacement pair of glasses just to be told that they're with another customer and it would take it an hour and the store would be closed by then. No real customer service no offer to allow me to purchase ... More 1 Visionworks The Pavilion at Port Orange (Owner) 2 months ago Hello, Angela! We're sorry to hear about your experience. Your satisfaction is important to us. We will be sharing your feedback with our leadership team. Bryan Brancaccio 8 reviews 3 months ago I came into this store 20 minutes before close and was immediately greeted by Jared. I asked if he could help repair my glasses. The underwire snapped and I was missing a nose pad. I didn't mention that I was prepared to pay any price since ... More Visionworks The Pavilion at Port Orange (Owner) 3 months ago Bryan Thank you so much for your kind words! We're glad you enjoyed your visit with us, and we look forward to seeing you again! Brooke Beair Local Guide·18 reviews·3 photos 9 minutes ago New My insurance changed and was referred here by a co worker even though her RX seemed incorrect especially when recommended contacts and she clearly did not need them. I gave them a chance and the front desk lady was extremely rude and refused to look up my insurance when even ALL the information. I called my insurance for her and even they were confused why she couldn't look it up herself. The doctor was sweet for 5 minutes until we discussed my contacts. She refused to give me my scripts unless I purchased the brand she wanted me to wear even though that brand is NOT recommended for astigmatism. She lowered my RX so much I couldn't even see the road to drive let alone across the room. I did what she asked and gave them a month but when I literally could not drive because of the RX she gave me I returned to be re checked. She argued with me that she didn't believe I couldn't see........ ?¿!!!! After being humiliated I left and never returned. I've been wearing my old RX for glasses and finally was able to get into a different eye place and different eye DR who confirmed vision works is trash and they have received multiple of their eye PTs to correct their vision. This place is a scam. Clearly don't know what they are doing and enjoy being rude to their PTs when challenged. I would NOT recommend this place. Target eye center is better. They at least believe and give a crap about their PTs. read more

The staff there are great! They take the time to find you what you need and make sure glasses are a fit for your eyes and your face. 100% recommend. read more

I would give the 6 stars if possible! I recently lost my glasses and needed replacement quickly. They called my store in Syracuse NY, got the prescription quickly and I had my replacement in less than a week....now that is service! The friendly, and attentive staff should be commended for a job very well done. I would highly recommend! Thank You! read more

Went in and was helped right away. They took the time to answer all my questions and were very patient and helpful in me trying to select the right frame and Lens package. Thanks read more

My mom and I came here because she accidentally bent part of the frame. Larry assisted us and told us that he can try to fix it however it may end up breaking all together because of the area that was bent. A few minutes later he was done and he fixed it perfectly for mom and cleaned the lenses as well. We have never been here before but we will come back again. The employee who helped us was Larry, Optical Supervisor and he was great! read more

As I thought The sale is never the sale...always an up sell on lenses etc etc You will never walk out with one of the great deals they advertise ever read more

I went to vision works in port orange for repair on my glasses that I bought in Illinois. I was amazed that the girls were so helpful kind and very informative . Jodi, robin& alecia Thank you for being there that day. I'm even going here to get new glasses just because of these girls. read more

I had an amazing experience today at VisionWorks at the Pavilion-Port Orange. I am in Florida for a couple months and need to replace the progressive lenses in my frames. I worked with Sheryl and Robin to get the right lenses for me and was able to use my insurance with no issues. My glasses will be ready in two weeks and I am thrilled! read more

I was able to walk in and be checked in with covid procedures that i like. My glass frames were broken and they were able to locate another frame and replace my lenses in the matter of 10 minutes. The ladies there were nice and very accommodating. I am thankful that i have a place to go that will help me with my glasses and i feel very satisfied in buying new glasses when i need them. read more

I went for an eye exam and the doctor was very rough and barely spoke to me (assuming because of my age and race). Afterwards, I went to scope out frames so that I could order my glasses. The lady at the front desk was extremely unprofessional and prejudice towards me. She assumed that I didn't have insurance and was yelling out my information from across the room. Here it is 2 weeks later, I called to check the status of my order, she was again very rude and didn't even ask for my name or for any other information. She abruptly said "we'll text you when your order is ready." Out of frustration, I hung up and called back and spoke with another representative and he was able to quickly assist me and informed me that my glasses were ready today for pickup. I've never experienced anything like this before and I am absolutely disgusted. read more

Visionworks has professional associates that love their job and have fun at work with each other and their clients. They were extremely helpful in helping my wife who had just had cataract surgery. They also helped me pick out a set, awesome client service. There is also another part to an already great experience. Six days after I received my new glasses someone stepped on them at the beach and bent the arm. Bummed I took them back to Visionworks to see if they could repair them and they weren't able to do it, but instead of just saying "Oh, well", they ordered me new frames at NO charge! Awesome! Jodie Butler worked extremely hard on making sure my wife got a great deal successfully and we got a pair of prescription sunglasses almost for free! Thanks Visionworks! read more

I didn't know we needed an appointment even though we were just looking for frames and didn't need an eye exam. Even though the staff let us stay, they made it very clear we were inconvenient and not wanted despite wearing double masks and using hand sanitizer and a basket. The one sales person who snidely asked if she could help us, tossed the ugliest pair of frames at us and said "this is all we have." Never going back. read more

Walked in and my wife had a thorough eye exam and ordered glasses and was out in just over an hour. We're very happy with them and Jennifer that helped with the glasses was just awesome. Highly recommended. read more

Visionworks - Eyewear & Opticians Near Me - Port Orange, Florida

Very slow service and also disorganized. My appointment was at 10:20 AM I arrived at 10:15 and didn't leave until after 12:30 PM. I will point out, that most of my time was spent sitting there wondering what was going on. I went in for an eye and contact lens exam and the doctor seemed very rushed did not explain any of the procedures she was doing and didn't even give me feedback on my retina scans (I think that's what they were no one explained). Doctor and check in lady didn't seem like they could even be bothered. 2nd time here in 2 years. I guess they changed management. I will NOT be coming back. I was so disappointed and bothered by my visit that I waited for my prescriptions and left. I did not even order contacts or even look at their glasses because obviously they did not want my business. I'll be getting my products elsewhere. read more

Amanda is the best. She is so friendly and helpful. It is so obvious that she loves what she does and it shows. We have made the mistake by their influence and were helped by others here and their is no comparison. Without her we would probably go elsewhere if it were not for our insurance and I firmly believe that this place would not exist. read more

Very happy with the service... had an exam and dr explained things about my eye that other drs. In the past had not explained. They took my insurance VSP, which was very nice to find a place who took it that was a franchise we several eyeglass selection. That's always been an issue is finding a pair of glasses to look nice. Amy was great finding me the glasses and Robin rang me up, great service. read more

I've been doing business here for at least 5 years, and I've always been very pleased with the service and personal treatment I've been given. This goes for my friend as well, whom I highly recommended buying her glasses here at the Port Orange store about two years ago. Well, about 3 months ago one of my frames developed a manufacturing defect. I took them in to see what could be done. Robin said that since it was a manufacturing defect and within the warranty, they'd replace them with a new pair of frames! I was so thankful to hear that! The best part of the story though is that Robin and Mike surprised me when they called me three days prior to the date they told me they'd be ready! That worked out terrific, since I really needed those glasses for an event I was about to attend that weekend. So thanks again Robin and Mike for all your help, and that both of you went the extra mile to help me when I needed it most! Mike read more

I haven't had such wonderful and knowledgeable experience in purchasing eyeglasses before going here. I went in with a written prescription after trying 2 other places. Rafaela assisted me and was the one who made my experience here joyful. I came in on a busy day without an appointment with the understanding I might have to come back if they were busy with appointments (and I did the next day after a brief assistance). She was so pleasant and a joy to be around. She is extremely knowledgeable about the frames and how they fit your face to the prescriptions. I have never had anyone explain so much to me in decades. It was truly a BLESSING to walk in that day and have her help me. She listened to my issues with the frames I have had and was able to tell me the type of frames I should look for and they fit so much better! I am so thankful she works there and I was able to get her assistance. What a difference it makes to have someone with great knowledge assist you. I am very grateful. read more

They have excellent choices of frames. However there seems to be a disconnect with the staff as there is no longer an eye doctor.

Dropped off my glasses for a "45 minute" lens change and now three days later I'm still waiting. Yes, prices are good but next time I'll go elsewhere. When ordering the original glasses wasn't told about the special going on and the girl who ordered my lenses didn't send in the correct order .... NOT a happy camper! read more

Do NOT expect to walk out with what you pay for!!! I called to make certain I could pay the doctor to provide me a prescription for computer glasses. I went in and confirmed that when I left I would have all I need to be able to purchase computer glasses - with the doctor's prescription. I had a full eye exam and walked away with a prescription - only to find out that it was missing information I needed to order computer glasses unless I went back. The problem with going back is I intended to buy computer glasses as well but was left by one salesperson after another. STAY AWAY!! It's not worth your time. read more

NO, NO, NO, NO. Don't even consider getting glasses here. I have a mild prescription and was getting a pair of glasses mostly for working in front of a computer screen. The first TWO pairs of lenses they gave me were scratched, so they suggested using a different lens material without charging me more... Third time was a charm and I was a happy camper. I went in today for a simple frame adjustment. When the woman looked at the glasses to give back to me, she mentioned the lenses didn't look good and she wanted to replace them. Whatever, looked okay to me when I brought them in, but I'm not the expert here. I mentioned the two scratched pairs and she told me not to worry, they'd "double pad" the new lenses when they cut them. Came back less than an hour later and - spoiler alert - the new lenses were scratched worse than the first two pairs had been. I asked to have my old lenses put back in because as soon as I look at a computer screen, the scratches catch the light. The associate brought the old lenses out and they were absolutely destroyed. She said the coating was cracked and that this sort of damage is caused by heat. So, they were ruined when the first woman heated my frame to adjust it. Now I must patiently await my FIFTH PAIR of lenses, and meanwhile the scratches on my lenses are too visually disturbing to wear them at all. Absolutely ridiculous! I paid around $600 after insurance for these and a pair of sunglasses and now I can't even wear these. Next time I will pay out of pocket and go to Walmart, because even though it's Walmart, they've never failed at making glasses for me. Would give zero stars if I could! read more

Visionworks - Grr!!! Take your money elsewhere - you work too hard for it! - Eyewear & Opticians Near Me - Port Orange, Florida

See all

I needed glasses on the same day and Jodi could not have been more helpful in getting me exactly what I need and more exactly what I wanted she was very attentive and gave me great great service read more

Very under-staffed, be prepared for an extremely long wait. Only one woman behind the counter working. Operate on walk-ins, first come, first serve basis. Person came out from back room but never acknowledged customers that were waiting or offered to help woman behind counter. Poor customer service. Sales are very misleading once you get down to the nitty gritty. I used to only shop at this store for my prescription glasses, but things are not nearly what they used to be a couple of years ago when there were many people available to help you. read more

Kudos to Robin and manager Jodi for the excellent customer. They were infirmative and always have me, the custimer best financal interest when making my purchase. I LOVE MY EYEWEAR. I be making all my eyewear purchases from Visionworks Port Orange. Thanks again for your superb customer service. read more

the place reeekssss of horrible chemical fragrance!!!!! the wait was tooo long!!!!! they are not helpful and cant to much..... ps if you need an adjustment, the guy in walmart is great!!!! but, dont get your glasses from walmart, their lab and the anti reflective coating is horrible!!!! a couple of months later the coating went bad, wasnt applied right. read more

The hinge broke on my glasses that I bought at the pavilion location in January. My wife brought them in November and they fixed them for free. Excellent service. I will definitely buy another pair here. read more

Went here because it came highly recommended from two friends. These people bend over backwards for you. Also the costs are the lowest I have seen. Did a prescription change for free, and they work very well. Also never took over two weeks to get lenses and they changed them there in store while we had lunch near by. Would recomend highly read more

I had such a pleasant experience. The doctor was knowledgeable, fast, reasonable, and great bedside manner. The younger girls that work their seem to not be as helpful. They had one customer and two girls neither one seem to want to take the time to assist me with picking out frames. Jennifer and the other more mature staff members were excellent. Jennifer got me in right away for an appointment. And when I express the lack of customer service skills by the younger staff they were apologetic, and turn my whole experience around. I had ask for Jennifer she was patient, friendly, and she has an eye for selecting eye frames. I recommend this place to everyone. The doctor, more mature staff members, especially Jennifer are excellent. The best service I have received at a eye doctors. read more

jodi and her team took care of us when my son lost his glasses in the ocean on vacation 4 days before school begins. they all could not have been more helpful, with the lab staying later than usual to get us in. highly recommended!!!! read more

I got my prescription from my doctor I went to the vision works because they had a sale going on two of my glasses for $69 sat down and waited for the person to come over he filled out the paperwork and said oh it'll be two weeks if that said thank you we left two weeks later I go in one pair is ready the other is nowhere to be found the sales lady tells me it's because they're busy that they did not expect a larger volume of people so she said that she will call me when they come in 20 days later I go in they just have the one pair my second pair is nowhere to be found so I took my one pair got home not even 24 hours later the lens pops out because the screw wasn't screwed tightly I go back the very next day it being a Sunday only one person is working he had to answer the phones talk to people and find my second pair of glasses he then tells me it's because of the volume they didn't expect that many people to come in and get glasses read more

I have been going to vision works since I moved to Port Orange in 2013. Had good service in the biggining. Last two years things have gotten progressively worse there. Once I took a back up pair of glasses in there to get the arm fixed and the girl is saying why bother with these old things. I would go in there to order contacts and the lady that ordered contacts was never there. I starting buying contacts elsewhere. Now contacts are too hard on my eyes so I am going with glasses. In the meantime I have be n wearing my old glasses which have an outdated prescription in the right eye. Selected high end frames, high definition, non glare and transition lenses. I have been unable to drive at night for 4 weeks as I had to go 2 weeks without contacts before the eye exam and then waiting for glasses to come in. Was so excited to come in and get my glasses, I try on my glasses and loved them. They say they need to tighten them and they proceed to break the glasses. This stuff happens but I told them they were fine. It's been a conglomeration of many bad experiences there. Will go back to pick up my glasses but after that never again. It's a shake because they have a great selection of frames and competitve prices. I am done with them. read more

Don't go here. Just run the other way. I have tried to use this Vision Works on two different occasions (tried to give them the benefit of the doubt) but they have screwed up too many times! The first time I went to get contacts, the optometrist was rude and the staff ordering the contacts had no clue what they were doing. They messed everything up with my insurance. The second time I went in to just get lenses placed in a pair of frames I already owned and loved. The gentleman that helped me was also clueless. He couldn't find my insurance, tried to charge for unnecessary additions to the lenses that I did not want (ALWAYS look at the itemized rec) and was rude. When I went to pick up my glasses I noticed that they did not have transition lenses like I ordered. He was rude about having to re-order them, saying "that day was confusing" but still ordered them assuring me that they would call when the lenses came in for me to bring the frames back to get them placed. Well, I just called 2 weeks later and the lenses have been in for a week!!! Just run the other way. I will never go back here! read more