I have always had a great experience when I visit this facility. Janice is very kind & always gets back to me . Dr. Hite, never makes me feel rushed , she's very thorough & I feel like she is truly vested in my complete eye health at all times. I actually drive a pretty good distance now that I've moved but, I would never go anywhere else but Dr. Hite's office in Orange Park! read more

Kezia was so very helpful in selecting frames and walking through the entire process of purchasing glasses. She even took pics for me while trying on frames. Both times I've been there I was greeted as soon as I walked through the doors. You might have to wait a few minutes but at least you aren't on your own in the process. I felt confident in her recommendations and everything was thoroughly explained! read more

Mario was fantastic at assisting me and making sure I chose frames that I loved that were within my budget. He also assisted in my warranty for an old pair and making sure I understood the process! read more

Very nice and engaging employees, but my eye appointment with the doctor was @3:30pm and I had to wait 1 Hour to be seen. Now I have to reschedule the rest of my day. read more

They are very pushy when it comes to sales. They will definitely try to sell you something expensive over what is best for you. I had ti cancel an order bc they had absolutely pushed two pairs of glasses and a pair of sunglasses on my kid, when I sent him for a pair of glasses. read more

It there was a 0 star button, I'd select it. The doctor side of the business is extremely rude and unprofessional. They treat you like you came there asking for a handout, when you actually paid 600 dollars for glasses. Not to include what your insurance paid for your exam, etc. That's how they treated me on the phone and in person. I won't be going back. I deserve better. The doctors bedside manner is horrible as well. The people at the front doors are friendly. That is it though. read more

Excellent customer service. Professionalism at its best. I was thoroughly explained every option.

You would think these ladies would've seen my last review the way they treated me. Instant greetings as I walked in. I had my prescription ready and knew what glasses I wanted. It was pretty insane in here but they made it work. They spoke to every single person who walked in, and tried to appoint an employee to the next person as quickly as possible. I'm still sitting here, have barely even started my transaction, but the fact that they are attentive and so friendly to me and everyone else on New Year's Eve is AWESOME! Shoutout to Tina.B she is doing the damn thing. Not sure if she's a manager cause I'm blind as hell and can't read her tag that well. Took forever just to read her name just now lol. Also the cute Asian (not sure if she's Asian honestly) who greeted me as soon as I walked in. She's awesome too!! Oh, and the lady with the brown wavy hair past her shoulders, wearing glasses, she's sweet too. Everyone's nice here lol. Ok I'm done, bye! read more

I had an issue with my eye. Dr Hite demonstrated genuine concern by following up timely to ensure that my issue was improving.

I generally hate going to get eyeglasses because what seems like should be a fair simple experience of picking out glasses turns into an hours-long journey of heartache and getting slapped in the face with markup after markup. Vision Works is no different. It's a large store with a sprawling selection of eyeglasses but don't be fooled by the promos which limit you to only a small selection of glasses. Also, if you have insurance that covers all or a portion of your glasses and frames, expect to be cornered into a likewise very confusing a tiny choice of frames. They make it very confusing here with letter and number designations on the frames which may or may not be included in your insurance plan. We had a handful of people attempting to assist as here and the quality ranged from extremely friendly to terribly rude. If I could easily purchase glasses online and see how they'd really look on me, I'd never step into another one of these places again. read more

Visionworks - Optometrists Near Me - Orange Park, Florida

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I have been going to the eye doctor here for years. Dr. Hite is a great eye doctor. She is very patient and takes time to listen to your concerns. After I get my script,I get my glasses and/or contacts filled here too. They usually have good bogo deals. read more

Don't waste your time or money. Go somewhere else! Both my husband and I went for glasses there only to find out afterwards she couldn't even get the prescription right for either one of us. Mine was particularly bad and I paid for transition lenses that NEVER transitioned. They were friendly but we didn't go to make friends, we wanted glasses and they were incompetent. read more

I truly felt Dr Hite was a exceptional optometrist with a caring heart. I left feeling I received a thorough visit. Her staff was very pleasant also. They allowed me a visit as a walk in and I was out within less than 2 hours. I will keep her as my eye doctor of choice! read more

I've been coming to see Dr. Hilda Hite for 15+ years, even when my insurance doesn't cover Visionworks as in-network, I still come here and pay out-of-pocket. The extra expense is worth coming to see Dr. Hite. I learned a long time ago to only get my prescription here and have my glasses made elsewhere. As other reviewers mentioned, the eyeglass services aren't great... But that shouldn't be a reflection on Dr. Hite's professionalism and thoroughness. FYI - My eye insurance plan, VSP, stated on their website that Visionworks was out of network, however when I called Visionworks, they offered the same benefits as if they were in-network. read more

I will never go back they messed up my prescription not once but twice offered no kind of compensation or Even acknowledgment that they messed up my glasses read more

Terrible customer service. No one seems to know what they are doing in the office. The rep couldn't verify my vision insurance and actually called me 'Hun' as she tried to tell me I have a discount card instead of actual vision insurance through the employer. I've never had any issures with Dr. Hite but dealing with the reps in the front office is a nightmare. I can't do it another year. Do yourself a favor and find a provider who truly cares about their customer service and their customers. read more

Dr. Hite is amazing! She goes the extra mile for her patients. My daughters eyes are really bad and she has taken care of her for years. I don't know what we would do without her. read more

Last year I made an appt at this office and was seen an hour later than my scheduled time with no apologies from any of the staff. I made another appt today for my kids wrongly assuming that things would be different. We just walked out after sitting 45min past our scheduled appt time with no acknowledgement or apologies from staff. Never again. read more

Took forever & there was basically no one in the store. The eye test itself took about 3 minutes & then I had to wait for 45 minutes before getting called back again just to be told that my vision didn't change. Now it's been 25 minutes since that & im still waiting. I've been to pearl vision & they were a million times faster than this. read more